We just completed a trip to Rome, Florence, and Venice Everything was perfect The vouchers that were provided for our tours and transportation were all on point and went off without a hitch
My husband and I planned our very first trip abroad with TripMasters, for our 25th wedding anniversaryWe had planned it for a yearIt was a week trip, visiting different countriesThere was absolutely no hiccups what so ever with our reservations, and our transportation, in each destinationWe had the best time of our lives! I would highly recommend TripMasters to plan your next vacationI know we will again!!
We have just came back from our first European vacation for days last weekWe really enjoyed it and nothing to complainSo much to be thankful and it was indeed a great service from air, transfer and hotels accommodationEuropean Destination is highly recommendableMy son was the one who first traveled to Europe in and we are glad to having use this travel agencyWe will for sure use European Destinations/Tripmasters for our future travel needs and will definitely recommend to friends and familyTheir staffs are very helpful and one thing I really like is their customer service is always availableHave called when we were still in Paris to inquire about extra luggage and got the phone picked up right awayEven the missing bag pack that we have at Paris de Gaulle, Arianne J*** is helping and coordinating with the people of Paris AirportShe is constantly providing an update through e-mailGreat job to everyone
We booked our trip through tripmasters including round trip air and hotels and the trip was finished on March 1stEverything went well except the back home flightWe had two stops flight on the way back and we were stopped at airport and we were told that tripmasters agent used wrong code so our names were not listed on this first flightWe were forced to purchased another two tickets $ in order to continuous our rest two flights back to U SAfter we got home, Tripmasters agent helped us get total $refund which is fee and taxes from air company in two monthNever imaging the hard time is to get the rest portion back from tripmasters which was they made a booking mistake I kept calling and telling the same story each time with different agents and finally got talk to a director, after contact her couple times, now she is not pick up the phone calls, and every times the agents took my message and promised let her call back and I no longer hear from her for past th
I have booked a trip through tripmasters which is set to leave on July 3rd Today, on June 21st I received an email notifying me that I'm paying for an entire day at a hotel on June 8th in Barcelona when our flight doesn't land in Barcelona until AM on June 9th I was told the reason for this is because the hotel we booked through tripmasters won't allow us to check in for the 9th so we're forced to pay an extra day on the 8th
The problem is that we are flying on *** airlines, who as of this moment has separate flights from Ibiza to Barcelona The representative I spoke to told me when I choose the flight, I most likely did so because it was cheaperthe flight right now is roughly $a piece versus the most expensive option of $ I asked the person, and then the manager to simply switch our flight on *** to an earlier one so we weren't forced to be hours in Ibiza without an hotel to stay in while we were paying for a hotel in Barcelona
After minute
We booked a trip with Tripmasters, Booking Number ***, for April 13, through April 20, My wife's brother, took ill on March 1p, and remianed in the hospital until he passed on April 28thWe cancelled the booking on April 9th as we were told my brother in law would not recoverWe were refunded for the hotel portion of the booking and were told that it would take to weeks to obtain the airline portion of our refundweeks went by and we did not receive a refund and we called Tripmasters to inquire about the refundWe were told it was under review with the airline I caled the airline and spoke with a representative who informed me that this was not something they could do as the airline tickets had been bought in bulk and Tripmasters would need to notify them of the cost of the tickets so they could refund themI called Tripmasters back and asked them why they had been lying to us and then they made us jump through hoopsAsking for birth certificates and th
I am writing to file a formal complaint regarding TripMasters’ fraudulent business practices On September 8th, my wife and I purchased a vacation package and selected our hotels based on the descriptions provided by TripMastersUpon checking into the room, it was discovered that the room did not have a windowWe immediately approached the front desk and were advised that the hotel does have window and no-window room options and that this should have been disclosed to usAfter returning to the room and trying to make the best out of the situation, my wife woke up in the middle of the night, developed a severe panic attack, and ran out of the room in tears, trembling, and gasping for airI proceeded back to the room, quickly packed our luggage, made another hotel reservation and exited the hotel in the middle of the nightMy wife’s panic attack continued throughout the entire vacationThe law states that hotels offering no window rooms must classify them as “no window”, not “inne
After first booking a trip to Asia with Trip Masters in March for a November trip, my friend and I have attempted to reserve our seats on both *** *** and *** and continued to get error codes despite having a reservation through Trip MastersOn 11/5/we called both airlines and were notified that flights were not confirmed through our travel agency and that we were not going to be able to get assigned seats until the travel agency completed this vital stepShortly thereafter, *** *** then notified us that our flight had been cancelled and that our travel agency had not put us on new flights
We notified Trip Masters by email on 11/5/and did not hear backWe then called and notified the company by phoneWhile on the phone with Trip Masters they were able to identify new flights for us, however my friend caught that we had less than one hour between two of our flights in different terminals and expressed concern that this may not be enough time
We booked our honeymoon from May 31-June (Athens, Mykonos, Santorini, and Istanbul) with Tripmasters under booking number ***Tripmasters failed to deliver on three of the services we purchased, nearly ruining our honeymoon
Private arrival transfer in Mykonos - we paid extra for a private arrival transfer as it was our honeymoonWe received a public transfer instead, having to drive around and drop off other tourists to their hotels before finally getting to oursThe driver in Mykonos had no idea what to do with our voucher, he assumed it was a transfer like everyone else'sSince we paid for a service we didn't receive, we'd like a refund of the price difference between the private and public transfers
Legends of History Tour in Istanbul - the local tour company, *** ***, had no reservation for our tour from TripmastersThey never showed up to pick us up and when we called, had no record of our names or bookingI understand that Tripmasters does not
TripMasters is very convenient when booking trips because they plan the hotel and all forms of transportationThe price is worth itThey offer hour chat service online if you have any questionsThe people that answer the phone and chat are very polite, knowledgeable, and professionalWe have used this website for years and recommended to our friendsIt is very easy to use and doesn't require much research, and the website has top itineraries shown, in case you are unsure on where to visit
I very satisfied customer:
We had several vacations with this company (to Europe and South America) and we enjoyed each one of them because Trip Master always give an excellent customer services
Excellent serviceOur entire trip to Italy was booked through TripMasters with the exception of some toursOur favorite hotels were definitely the Hotel Eurostars Residenza Cannaregio in Venice and the Vhome boutique hotel in SorrentoWe were not very fond of our hotels in Florence or Rome, lesson learnedThe whole trip was a learning experienceThank you TripMasters for helping us put together a trip of a lifetime to celebrate our mother's 60th birthdayYou made her wish come trueWe look forward to using TripMasters again in the near future
I've been trying to unsubscribe from their mailing list for many months and each time when I click on unsubscribe, I continue to get emailsThey have no email contact for their privacy office or any other method of filing a formal complaint so I'm forced to file it on Revdex.com
We originally booked our trip on the Tripmasters website on March 17thThe very next day (March 18th) we were contacted and told that one leg of our flight had been rescheduled to minutes later than originally booked,to which we had no objection or complaintWe were then contacted immediately following that call (about minutes later) and told the price we had received upon booking the day before was no longer validThe new trip was roughly $more, entirely owing to a new price for the flightWe responded by saying the higher price was unacceptable and Tripmasters suggested they contact the airline *** *** and try to get them to honor the original priceThey promised to call us the following day (the 19th)We did not receive a phone call for the entire day so we called around pm and were told then they were still working on it, they asked for more time and promised to call us back the following day (the 20th)Again we did not receive a phone call so we
on April 6, 2016, I buy to Tripmaster.com a Japan tour Booking # *** for days from MIami to Tokyo-Kyoto-Osaka-Oquinawa for with personalized itineraryBecause on the webside only offered tours of days, with ease of extending it for a longer time and / or cities to chooseSo I contact by phone and via email with their offices in order to have a more personalized attention and to previously confirm that this personalized itinerary Expect beds and make the respective payment which I did
I travel in the company of my son (adult), which is Military and comes from active service mission for which it was imperative to confirm that all my hotels in the cities to be visited expects beds that have previously requested
Repeatedly I contact with Tripmasters by phone and / or email , but was never informed me that would not give me the requested beds
When I do total amount payment on May 18, 2016; Tripmasters sent me a email with the Voucher in which contained onl
We asked for the largest room type at the hotel which was square feetThe room categories were advertised differently on the hotel website than on the Tripmasters website - the hotel advertised Privilege/Superior/Standard, and Tripmasters advertised Premium/Superior/Standard on their siteWe asked the Tripmasters agent to check if the Premium room type was the same as the Privilege room type (square feet), and the agent (Devie V***) confirmed that it wasOn arrival at the hotel, the hotel had a booking for a "standard" room which was square feet - we did not check in for several hours and tried to resolve the issue with Tripmasters but they agreed to investigate the issueIn two days they responded that we had not been charged for the largest room typeTripmasters agreed to review our initial phone calls with the agent where this issue was discussedThe customer relations team lead (Wara R***), offered $per person credit off a future trip, and we explained that
I booked a trip through tripmasters and it was a big hassle It took many days to get booked They overcharged my credit card, tried to raise the prices which were locked in In all the chaos they created, I didn't see a charge for the insurance I requested We talked about the trip cancellation for any reason They took care of it I didn't have time to read the policy which was sent several days later I read it at a later date and it did not contain cancel for any reason Talking to them was worthless I need to cancel my trip and their insurance won't honor it I called to explain the situation and they won't take responsibility nor refund any money I have been disrespected and treats unfairly They are a ripoff company
Purchased a vacation from Chicago to Dubai and Abu Dhabi for August in February Once on vacation, today, August 10th, the company emailed us with the return flight being cancelled and offering an unacceptable option, we would no longer have the flight we paid for - a one short stop flight, arriving in Chicago on Sunday, August 13thOur only option now would be to have two long layovers in countries we do not feel safe about, we would be required to spend the night and pay for our own accommodation, which upon checking online, would come to over $per nightNot only did the company cancel the flight we already paid for in full, they are now delaying our arrival by additional 24hours, AND they refuse to cover the accommodation and meal expenses
The other option is that we purchase another set of return flights, which are currently at $1,per person, coming up to $2,for the two passengers on this reservation
We just completed a trip to Rome, Florence, and Venice Everything was perfect The vouchers that were provided for our tours and transportation were all on point and went off without a hitch
We just came back from an Amsterdam Rome trip.everything fantastic,tripmaster have my hat off
My husband and I planned our very first trip abroad with TripMasters, for our 25th wedding anniversaryWe had planned it for a yearIt was a week trip, visiting different countriesThere was absolutely no hiccups what so ever with our reservations, and our transportation, in each destinationWe had the best time of our lives! I would highly recommend TripMasters to plan your next vacationI know we will again!!
We have just came back from our first European vacation for days last weekWe really enjoyed it and nothing to complainSo much to be thankful and it was indeed a great service from air, transfer and hotels accommodationEuropean Destination is highly recommendableMy son was the one who first traveled to Europe in and we are glad to having use this travel agencyWe will for sure use European Destinations/Tripmasters for our future travel needs and will definitely recommend to friends and familyTheir staffs are very helpful and one thing I really like is their customer service is always availableHave called when we were still in Paris to inquire about extra luggage and got the phone picked up right awayEven the missing bag pack that we have at Paris de Gaulle, Arianne J*** is helping and coordinating with the people of Paris AirportShe is constantly providing an update through e-mailGreat job to everyone
We booked our trip through tripmasters including round trip air and hotels and the trip was finished on March 1stEverything went well except the back home flightWe had two stops flight on the way back and we were stopped at airport and we were told that tripmasters agent used wrong code so our names were not listed on this first flightWe were forced to purchased another two tickets $ in order to continuous our rest two flights back to U SAfter we got home, Tripmasters agent helped us get total $refund which is fee and taxes from air company in two monthNever imaging the hard time is to get the rest portion back from tripmasters which was they made a booking mistake I kept calling and telling the same story each time with different agents and finally got talk to a director, after contact her couple times, now she is not pick up the phone calls, and every times the agents took my message and promised let her call back and I no longer hear from her for past th
I have booked a trip through tripmasters which is set to leave on July 3rd Today, on June 21st I received an email notifying me that I'm paying for an entire day at a hotel on June 8th in Barcelona when our flight doesn't land in Barcelona until AM on June 9th I was told the reason for this is because the hotel we booked through tripmasters won't allow us to check in for the 9th so we're forced to pay an extra day on the 8th
The problem is that we are flying on *** airlines, who as of this moment has separate flights from Ibiza to Barcelona The representative I spoke to told me when I choose the flight, I most likely did so because it was cheaperthe flight right now is roughly $a piece versus the most expensive option of $ I asked the person, and then the manager to simply switch our flight on *** to an earlier one so we weren't forced to be hours in Ibiza without an hotel to stay in while we were paying for a hotel in Barcelona
After minute
We booked a trip with Tripmasters, Booking Number ***, for April 13, through April 20, My wife's brother, took ill on March 1p, and remianed in the hospital until he passed on April 28thWe cancelled the booking on April 9th as we were told my brother in law would not recoverWe were refunded for the hotel portion of the booking and were told that it would take to weeks to obtain the airline portion of our refundweeks went by and we did not receive a refund and we called Tripmasters to inquire about the refundWe were told it was under review with the airline I caled the airline and spoke with a representative who informed me that this was not something they could do as the airline tickets had been bought in bulk and Tripmasters would need to notify them of the cost of the tickets so they could refund themI called Tripmasters back and asked them why they had been lying to us and then they made us jump through hoopsAsking for birth certificates and th
I am writing to file a formal complaint regarding TripMasters’ fraudulent business practices On September 8th, my wife and I purchased a vacation package and selected our hotels based on the descriptions provided by TripMastersUpon checking into the room, it was discovered that the room did not have a windowWe immediately approached the front desk and were advised that the hotel does have window and no-window room options and that this should have been disclosed to usAfter returning to the room and trying to make the best out of the situation, my wife woke up in the middle of the night, developed a severe panic attack, and ran out of the room in tears, trembling, and gasping for airI proceeded back to the room, quickly packed our luggage, made another hotel reservation and exited the hotel in the middle of the nightMy wife’s panic attack continued throughout the entire vacationThe law states that hotels offering no window rooms must classify them as “no window”, not “inne
After first booking a trip to Asia with Trip Masters in March for a November trip, my friend and I have attempted to reserve our seats on both *** *** and *** and continued to get error codes despite having a reservation through Trip MastersOn 11/5/we called both airlines and were notified that flights were not confirmed through our travel agency and that we were not going to be able to get assigned seats until the travel agency completed this vital stepShortly thereafter, *** *** then notified us that our flight had been cancelled and that our travel agency had not put us on new flights
We notified Trip Masters by email on 11/5/and did not hear backWe then called and notified the company by phoneWhile on the phone with Trip Masters they were able to identify new flights for us, however my friend caught that we had less than one hour between two of our flights in different terminals and expressed concern that this may not be enough time
We booked our honeymoon from May 31-June (Athens, Mykonos, Santorini, and Istanbul) with Tripmasters under booking number ***Tripmasters failed to deliver on three of the services we purchased, nearly ruining our honeymoon
Private arrival transfer in Mykonos - we paid extra for a private arrival transfer as it was our honeymoonWe received a public transfer instead, having to drive around and drop off other tourists to their hotels before finally getting to oursThe driver in Mykonos had no idea what to do with our voucher, he assumed it was a transfer like everyone else'sSince we paid for a service we didn't receive, we'd like a refund of the price difference between the private and public transfers
Legends of History Tour in Istanbul - the local tour company, *** ***, had no reservation for our tour from TripmastersThey never showed up to pick us up and when we called, had no record of our names or bookingI understand that Tripmasters does not
TripMasters is very convenient when booking trips because they plan the hotel and all forms of transportationThe price is worth itThey offer hour chat service online if you have any questionsThe people that answer the phone and chat are very polite, knowledgeable, and professionalWe have used this website for years and recommended to our friendsIt is very easy to use and doesn't require much research, and the website has top itineraries shown, in case you are unsure on where to visit
I very satisfied customer:
We had several vacations with this company (to Europe and South America) and we enjoyed each one of them because Trip Master always give an excellent customer services
Excellent serviceOur entire trip to Italy was booked through TripMasters with the exception of some toursOur favorite hotels were definitely the Hotel Eurostars Residenza Cannaregio in Venice and the Vhome boutique hotel in SorrentoWe were not very fond of our hotels in Florence or Rome, lesson learnedThe whole trip was a learning experienceThank you TripMasters for helping us put together a trip of a lifetime to celebrate our mother's 60th birthdayYou made her wish come trueWe look forward to using TripMasters again in the near future
I've been trying to unsubscribe from their mailing list for many months and each time when I click on unsubscribe, I continue to get emailsThey have no email contact for their privacy office or any other method of filing a formal complaint so I'm forced to file it on Revdex.com
We originally booked our trip on the Tripmasters website on March 17thThe very next day (March 18th) we were contacted and told that one leg of our flight had been rescheduled to minutes later than originally booked,to which we had no objection or complaintWe were then contacted immediately following that call (about minutes later) and told the price we had received upon booking the day before was no longer validThe new trip was roughly $more, entirely owing to a new price for the flightWe responded by saying the higher price was unacceptable and Tripmasters suggested they contact the airline *** *** and try to get them to honor the original priceThey promised to call us the following day (the 19th)We did not receive a phone call for the entire day so we called around pm and were told then they were still working on it, they asked for more time and promised to call us back the following day (the 20th)Again we did not receive a phone call so we
on April 6, 2016, I buy to Tripmaster.com a Japan tour Booking # *** for days from MIami to Tokyo-Kyoto-Osaka-Oquinawa for with personalized itineraryBecause on the webside only offered tours of days, with ease of extending it for a longer time and / or cities to chooseSo I contact by phone and via email with their offices in order to have a more personalized attention and to previously confirm that this personalized itinerary Expect beds and make the respective payment which I did
I travel in the company of my son (adult), which is Military and comes from active service mission for which it was imperative to confirm that all my hotels in the cities to be visited expects beds that have previously requested
Repeatedly I contact with Tripmasters by phone and / or email , but was never informed me that would not give me the requested beds
When I do total amount payment on May 18, 2016; Tripmasters sent me a email with the Voucher in which contained onl
We asked for the largest room type at the hotel which was square feetThe room categories were advertised differently on the hotel website than on the Tripmasters website - the hotel advertised Privilege/Superior/Standard, and Tripmasters advertised Premium/Superior/Standard on their siteWe asked the Tripmasters agent to check if the Premium room type was the same as the Privilege room type (square feet), and the agent (Devie V***) confirmed that it wasOn arrival at the hotel, the hotel had a booking for a "standard" room which was square feet - we did not check in for several hours and tried to resolve the issue with Tripmasters but they agreed to investigate the issueIn two days they responded that we had not been charged for the largest room typeTripmasters agreed to review our initial phone calls with the agent where this issue was discussedThe customer relations team lead (Wara R***), offered $per person credit off a future trip, and we explained that
I booked a trip through tripmasters and it was a big hassle It took many days to get booked They overcharged my credit card, tried to raise the prices which were locked in In all the chaos they created, I didn't see a charge for the insurance I requested We talked about the trip cancellation for any reason They took care of it I didn't have time to read the policy which was sent several days later I read it at a later date and it did not contain cancel for any reason Talking to them was worthless I need to cancel my trip and their insurance won't honor it I called to explain the situation and they won't take responsibility nor refund any money I have been disrespected and treats unfairly They are a ripoff company
Purchased a vacation from Chicago to Dubai and Abu Dhabi for August in February Once on vacation, today, August 10th, the company emailed us with the return flight being cancelled and offering an unacceptable option, we would no longer have the flight we paid for - a one short stop flight, arriving in Chicago on Sunday, August 13thOur only option now would be to have two long layovers in countries we do not feel safe about, we would be required to spend the night and pay for our own accommodation, which upon checking online, would come to over $per nightNot only did the company cancel the flight we already paid for in full, they are now delaying our arrival by additional 24hours, AND they refuse to cover the accommodation and meal expenses
The other option is that we purchase another set of return flights, which are currently at $1,per person, coming up to $2,for the two passengers on this reservation
We have never been to Europe but planning a trip through Tripmasters made it easyI would definitely recommend them and already have