Karen M. Hadley, Private Chef

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID # [redacted] , and find that this resolution is, although not perfect, at least satisfactory to me and the matter has been resolvedTherefore, I will accept the $the business is offering to me and I expect to have it ASAP in my credit cardSincerely, [redacted] ***

First we would like to apologize to the client for his experience as there is no excuse for lack of communication In regards to the client's loan, the reason why the client was approved for $exactly is because that is the amount that we informed Behalf that the client would need for our services Also please note that the client's membership does not include payroll as the client's membership is only for estimated tax payments, tax preparation and unlimited tax consulting Since minimal services were rendered (some of which are delayed tax prep"or rendered upon request "tax consulting") we are willing to offer the client a refund minus a 20% administrative fee Once the client accepts the offer, we will inform Behalf to refund 80% of what the client paid We do apologize for any inconvenience this may have caused the client and we appreciate his patience and your assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: accountant provided a tool-VTA where I uploaded all the information about my income as an occupational therapistI also provided the same information about my income as an occupational therapist in the conversation with their accountantIn addition to this I submitted my tax return that shows my income as an occupational therapistI also submitted expenses for my business as an occupational therapist for 2014, which were used as a tax deductions calculated by 1800accountantIf the VTO failed to upload the document about my occupational therapy income accountant should have noticed the discrepancy and as a professional tax prep company should have questioned itThey had an obligation to inform me and ask for the documents if they were missingVTA is a tool that accountant usesIt should be a reliable tool, and is responsible for the function or dysfunction of that toolPlease see attachment for additional information and correspondence with accountant.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reviewed this client's complaint and spoke with the client directly in regards to rectifying this for the clientWe mutually agreed on a partial refund of $and cancellation of the accountWe sincerely apologize that our relationship did not work out and we wish your business the best of luck going forwardThank you for assisting in this matter Regards, 1-Accountant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [we didn't get our taxes done yetWe got the confirmation, that the extension is filed but the answer that you sent us is not the actual statusOur contact person, who seems very reliable, told us this message to the Revdex.com is a misunderstanding and some person who shouldn't have answered did so....sitll waiting for our taxes that are promised to us til the end of MayI will keep in touch and let you know next week if accountants did their job] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have reviewed this complaint and have determined that this client has already been refunded $which he agreed to and accepted in writingThe client purchased a package that contained tax preps, unlimited tax consulting, and the client books programOur server works with the national database of online banking institutesThe only bank accounts that will not sync with our system are banks that have updated their systems and they become incompatible with the nationwide databaseThis is out of the control of Accountant that his bank was a non participating institutionWe would have been able to still render the tax prep services as well as the unlimited tax consulting the client paid forWe do have a day cancellation procedure in that you must cancel within days in order to receive a refund of any fundsHowever due to the client experience and frustration we did go above and beyond to offer the highest possible refund even though it is not within the cancellation termsAt this time the complaint has been resolvedBest Regards, Accountant

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

We have already rectified this with the client and have refunded the penalty fee that she incurred via check on *** If the client has not received the check we request that she inform us Thank you for your assistance regarding this matter

We have reviewed the client's account and want to inform you that we have completed the client's taxes on and sent it to the client to review in order for us to electronically file her return If for any reason penalties are incurred due to an error on our end, we will take care of it If the client has any questions regarding her taxes, we request that she contact us directly in order to communicate with her accountant We appreciate your assistance regarding this matter

We have reviewed the client's file and have determined that he is ineligible for a refundThis decision is based on the fact that the client's taxes were already completed If the client has any questions related to his taxes, we request that he contact us directly We appreciate your assistance regarding this matter

This client's fee was already chargedback therefore the funds are now in the client's account We therefore request that this dispute be closed Thank you for your assistance regarding this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:When my business tax return was "completed" by accountant, the initial result was that I owed about $in taxes Luckily, I knew that was wrong, so I requested (then nagged, begged, and demanded) that they the return It turned out when they redid them that I actually was due to receive a refund of several hundred dollars But waitthat's not even the worst part!!! The same thing happened when they did my personal taxes The first "completed" version of my personal return stated that I had to pay around $24,in taxes Luckily once again, I knew this couldn't be true So againI nagged, begged, demanded, called, emailed, begged some more, demanded again, and nagged a few more times Then once again, it turned out I was due a refund instead! The horrendous, sloppy, and unethical services that 1800Accountant provided would have cost me over $26,000!!!! THAT'S TWENTY-SIX THOUSAND DOLLARS!!!!!!!!!!!!!!! Does this sound like an accountant you want to hire?!? Just so I'm sure that I'm being clear about thisI paid a professional accounting firm to do my taxes and help me get the refund that I am legally due to get from the government, and yet instead they told me I had to pay TWENTY-SIX THOUSAND DOLLARS And when I brought this to their attention, they were not expeditious nor helpful in correcting it I spent hours upon hours on the phone and through email nagging, begging, demanding, begging some more, pleading, and nagging again to get them to correct my returnsThis is not an acceptable service Nobody should pay for an accountant to be this wrong, this unhelpful, and this Furthermore, I had to paper file both my own business taxes and my personal taxes Also, the business taxes were not completed on time And last, but not least, one of the accountants working on my taxes was fired In her own words, here's what she had to say: " [redacted] [redacted] [redacted] **" [redacted]

First we want to apologize to the client for any inconvenience she may have experienced but after reviewing her account, it looks like both her personal and business returns were prepared and filed. The client’s membership also provides unlimited access to an accountant for questions but this... portion of the service is rendered upon request and as the client stated, appointment were held for her. Since services were rendered but there were a few missteps and the client was not fully satisfied, we are willing to offer the client a refund for just the monthly fees. The client made seven payments of $29.99 which equates to a refund in the amount of $209.93. As for the amount refunded on the client’s taxes that is based on numerous factors such as expenses, profits and losses and can only be fully determined once the client’s taxes are actually prepared. We do inform client’s however that they can claim the amount paid to us as a business expense as long as their business is operational in the year that the service was purchased. As stated above, we can understand the client’s frustration which is why we are extending a refund offer to her but services were rendered and/or available to her therefore a refund of the total investment will not be issued. We appreciate your assistance regarding this matter and the client’s patience.

We have reviewed *** *** response and we did prepare an amended personal and tax form schedule C for which was filedWe had to file an amended return for *** *** because when her original personal return was filed it was missing the schedule C (which wasn't prepared or filed by 1-800Accountant)Since her schedule C was excluded the first time she filed, we had to prepare and file an amended personal and schedule C to complete them for her. *** ***s schedule C was not wrong, we did everything we could with the info she provided*** *** sent us a spreadsheet with her expenses listed, and typically we would ask for a P & L statement to complete her returns but we didn't want to inconvenience her so we went through her spreadsheet and only one item listed as an expense ended up being excluded because the item wasn't used for business purposes and it also didn't change the numbers by much, and this was conveyed to *** *** as she told us the item was for personal useDuring the preparation of *** ***'s amended personal and business return we used everything she provided us withAdditionally, internally her returns were reviewed and we followed the numbers and proper protocol. It is unfortunate that *** *** is upset because she owed the IRS money, but we did everything we could with the income/expenses she provided usWe apologize that your experience with us was not satisfactory and we are willing to refund you $1,We did provide services for the client and will not be refunding the remaining amounts paid

We rectified the errors on the client's documents and paid for the revisions and online filing therefore the client remains ineligible for a refund We appreciate your assistance regarding this matter

We have reviewed the client's account and have determined that the client is ineligible for a refundThis decision is based on our policy which was sent to the client and is available on the client's member portal on our website and was informed to the client during the initial saleAccording to
our policy "Many of our products and services are available on a subscription basis, which you may cancel at any timeIn order to minimize any confusion, we can accept cancellations in writing ONLYYou can cancel by written notice to us by email *** or by sending us a letter to the address belowCancellation will become effective as of the next monthly billing cycle following receiptIf you have purchased a service that requires your participation, such as filing income tax returns or filing documents to establish a corporation, once your service is correctly provided to you, you cannot cancel that previously provided service, even if you decide not to participate furtherRefundsMonthly fees are non-refundable prior to cancellation, and are NOT pro-rated for partial monthsAll refunds will be made using the same form of payment you used to pay the fees: If you paid via credit card, any refund will be credited to you the next monthly billing cycle following receipt of your cancellation noticeIf you have paid any moneys your subscription Services will be considered activatedIf you have activated the Services, you acknowledge that we will retain the first month's chargesIf you have purchased a service that requires your participation and we have yet to provide services you may request a full refundwithin daysof activationWe may terminate all or part of your subscription with immediate effect and you will not be entitled to a refund, by giving written notice to you if you commit a material breach of any provisions of this Agreement, or a series of breaches of this Agreement, which when taken together amount to a material breach of this Agreement, provided that in the case of a breach, which is capable of remedy you fail to remedy the breach within fourteen (14) days of receiving a request to do soOur records indicate the client did not request cancellation until 10/*/which is after days and therefore makes the client ineligible for a refundAs for the client's claim that we charged fraudulently, the charges the client is referring to are monthly membership fees for each of the two subscriptions that he purchased from us and he was informed of these monthly fees during the initial sale as wellWe request that this dispute be denied to the clientWe appreciate your assistance in this matter. Thank you, 1800Accountant

We have reviewed the clients file and technically he is ineligible for a refund The representative who reviewed his account provided the client with the wrong information as we only issue full refunds if the client cancels within days and in this case the client failed to cancel within
that timeframe but since we did not prepare the clients taxes, we are willing to offer the client an $refund We therefore request that the client confirm his acceptance through this dispute in order for us to issue his partial refund If the client has any questions, we request that he contact us directly Thank you for your assistance regarding this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have reviewed the client's rejection summary and have determined a full refund of the remaining amount disputed of $in good faithThis refund was provided to the credit card on file and the client will have this amount available in 3-business daysWe appreciate your assistance regarding this matter. Thank you, 1-Accountant