Karen M. Hadley, Private Chef

If the client completed an extension with the IRS and the filing was late as a result of an error on our end, we would take care of the late fees

This client's business return has been uploaded to her client portal for review and signatureThe client's accountant will reach out today in effort to gain signature so that we can file the return for herWe hope this resolves this complaint and the client will now be satisfiedThank you for your assistance in this matter Best Regards, Accountant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received a refund for services not rendered1800accountant must show good faith and provide proof of refund made back to client
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have already resolved this with the client and have refunded a portion of her loan in the amount of $ The loan company refunded that amount to the client on 4/** The client should already see that credit posted to her account If the client has any questions regarding her
refund, we request that she contact us directly

We have reviewed the client's account and it appears that we are waiting for the client to reply to our questions regarding his bookkeeping transactions as well as provided us with the bookkeeping documents we requested Once the client provides the requested information, then and only then
will we be able to complete his taxes as we do not want to file an incorrect return or leave out any transactions If the client has any questions, we request that he contact us directly We appreciate your assistance regarding this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not satisfied with the response from the businessBecause they have not return my personal taxes or my business documents
Furthermore I would not have made a complaint if they would not have reassured me that I will get my refund back I have it in the email and a voicemailIf accountant would have send me my personal documents back I will have chalk this up as a $lesson and been satisfied Thank you Revdex.com for hearing my complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

For accounting service and they did sat up a s corpFor filing for taxesAlso had appton 4/**/at 5PM easternNever happenWas suppose to be about payment processing and revenue generationI just need someone localI have to write things down to remember and if you have only minutes its
hard to write things down

We have reviewed the complaint made by this client and after further research, we have verified that the requested Wfor was mailed to the Social Security Administration on 7/*/2016.We received a copy of the IRS notice from *** showing that the extension was received on April **, 2016. Due to the extension being received late,1-800Accountant has agreed to assist McGilll should there be penalties as a result of the extension being received after deadline. Therefore, once the client receives notification from the IRS in regards to penalties we ask that the client send these statements directly to 1-AccountantUpon receipt of these statements 1-Accountant will work with the client and IRS in effort to have the penalties abated.At this time, all of the concerns have been addressed in order to satisfy this complaintThank you for your assistance in this matter. 1-Accountant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will except the $they are offering
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have already rectified this with the client and have issued a partial refund in the amount of $on 3/* That credit should have already posted to the client's card If the client has any questions, he can contact us directly We appreciate your assistance regarding this
matter

We have decided to refund an additional $as requested by the client in order to resolve this dispute We have already emailed the finance company to refund that amount and the client will see that credit in the next 5-business days If the client has any questions regarding his refund we request that he contact us directly We appreciate your assistance regarding this matter

We have reviewed the client’s case and our records show that we prepared both the client’s personal and business return for the tax year and any additional services such as unlimited access to an accountant for questions was available to the client upon request The client also mentions
that he cancelled after days and was denied a refund even though his taxes were not done This was the case based on our policy which states that no refunds will be issued after days The client cancelled after days therefore he was not eligible for a refund Even though the client is outside of the policy and services were provided to the client, we are willing to extend a refund offer of $ If the client accepts the refund offer, we request that he inform us through the Revdex.com and we will issue a refund in the amount of $ We appreciate your assistance and the client’s patience regarding this matter

Revdex.com:In reference to complaint ID ***, the matter has been resolvede-taxes were sent and approved on April ** Original documents were returned April **
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company only sent us a portion of the settlement with no explanation on why the remaining amount has not yet been sentThe total amount of the settlement we required is $We received a partial refund of $The remaining amount of our settlement is $459.08. Our complaint will not be resolved until our full amount of $is refunded back to us. The remaining amount of our settlement not refunded is $459.08.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[They want to withhold $for admin fee's They have not provided any service hence the request for a full refund They have not provided services I signed up for They also refuse to refund the $for three months of no services, nor the $finance charge The finance charge is the only funds I'm not demanding be refunded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: My complaint has been about advertisingNot giving the service they claim they doOne month trail is not enough to realize they are not doing what they are suppose tooI have gone to the top managers from their company with my complaint and he has apologized for their poor customer service, billing reps and accountantsThey indeed are what they advertise and their employees have failed to comply with their policiesSo he personally has assigned someone that he has reassured me will give me the serve they advertiseSo far its been okayI am still disappointed that I have had to go this far to get decent service but I am glad that their top manager is at least trying to correct the issue.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***, the owner of Corner Tracks Saloon and Stage, signed a three year contract for merchant card services on February *, 2016. On page one of the document he initialed that he agrees to lease a *** POS device for $per month. On page two of the agreement he initialed that
he agrees to a $Early Termination Fee. The Early Termination Fee is designed to cover up front set up costs including cost of goods sold for the *** POS device, programming and shipping fees, and restocking fees from the manufacturer. All pricing and fees were fully disclosed in the document. *** *** initialed the bottom of each page confirming his understanding of the pricing and fees, and signed both agreement execution section and the personal guaranty section on page four acknowledging his receipt of the Program Guide, and understanding of the agreement and services.On February *, 2016, *** *** also signed page three of the Program Guide acknowledging several additional details including the following:Page 3, Item "We may debit your bank account from time to time for amounts owed to us under the agreement"Page 3, Item "...in the event you terminate the agreement prior to the expiration of your initial three year term, you will be responsible for an early termination fee..."Page 3, Item "If you lease equipment from the processor.....THIS IS A NON-CANCELABLE LEASE FOR THE FULL TERM INDICATED."The merchant card services represented by 1-800Accountant includes processing and POS equipment by First Data Corporation and transaction settlement by *** *** ***. Both organizations are recognized and respected leaders in the merchant card services industry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **