Karen M. Hadley, Private Chef

We have reviewed the client's account and determined that they signed up with a package that consisted of business and personal tax preparation and tax advisory on June [redacted] 2015. It was then renewed in 2016 as well. Since we have rendered services for the tax advisory we are willing to issue the...

client a partial refund for the business tax preparation that we didn't fulfill for both 2015 and 2016 which would be in the amount of $1,390.00. We did not fulfill taxes for 2015 or 2016 because the client did not provide the needed tax documents for us to begin the return process, therefore we couldn't render those services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 1800 accountant provided a tool-VTA where I uploaded all the information about my income as an occupational therapist. I also provided the same information about my income as an occupational therapist in the conversation with their accountant. In addition to this I submitted my 2013 tax return that shows my income as an occupational therapist. I also submitted expenses for my business as an occupational therapist for 2014, which were used as a tax deductions calculated by 1800accountant. If the VTO failed to upload the document about my occupational therapy income 1800 accountant should have noticed the discrepancy and as a professional tax prep company should have questioned it. They had an obligation to inform me and ask for the documents if they were missing. VTA is a tool that 1800 accountant uses. It should be a reliable tool, and 1800 is responsible for the function or dysfunction of that tool. Please see attachment for additional information and correspondence with 1800 accountant.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This company's response is intentionally vague and deceptive, which has been my overall experience with them to date. The refund mentioned, was for $695, which is 30% of the overall fees they took from me. Yes, I filed a dispute with my bank, which is listed in my original complaint to the Revdex.com and had already been submitted and under review before Tracey made any mention of a potential 30% refund and it was too late to retract, all mentioned within my complaint notes to the Revdex.com. Two days later, I received info from my bank that 1800-Accountant had denied the request. Furthermore, I had to shell out MORE money to have my taxes completed and turned in late to the IRS by hiring a local accountant to complete the job and she indeed confirmed that 1800-Accountant had me overpaying the IRS by close to $3,000. This is unacceptable!!! The services they claim to have provided (for $2,230) were effectively rendered useless because in the final stages of the process, they abandoned the paying client and ceased contact.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the clients claim and since the client's taxes were not completed, we are willing to offer a 75% refund.  This is due to the fact that the monthly fees that the client paid was not just for tax preparation rather it also included unlimited access to an accountant for questions...

as well as access to our client books on the member website.  Since some of the services were not rendered and the client was not completely satisfied with the service, it is only fair to offer the client a partial refund. We therefore request that the client inform the Revdex.com of his acceptance in order for us to issue a partial refund.  We appreciate your assistance regarding this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is to inform you that we have already resolved this dispute directly with the client and have issued a partial refund in the amount of $1417.50 on 4/**/2016.  The credit would have already been posted to the client's card.  If the client has any questions regarding his credit we...

request that he contact us directly.  Thank you for your assistance regarding this matter.

We have already rectified this with the client and have refunded the penalty fee that she incurred via check on [redacted].  If the client has not received the check we request that she inform us.  Thank you for your assistance regarding this matter.

This client was already fully refunded the $745.00 back to her card on 6/**/16. She should already see this back on her card at this time. Thank you for your assistance in this matter.  1-800 Accountant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I greatly appreciate that you have taken the time to respond immediately and have taken the matter seriously. It is a show of good character. 
Sincerely,
[redacted]

We have reviewed this complaint and have determined that we will refund the remaining $372.50 due to tax preps not being completed. However the monthly fees are completely non refundable. The monthly fee gives the client unlimited access to his accountant and the client books software. Client did have appointments and interaction with his accountant and also utilized the client books software. At this time this complaint is resolved as we have refunded the $1490 in full to Behalf. Behalf has scheduled a refund for the client to go out tomorrow 3/**/17.Thank you for your assistance in this matter. Best Regards, 1800 Accountant