Karma Mobility

Hi ***, While I don't have exact insight as to when your refund will be processed, it does appear that it's in line to be done by the end of this weekIn the meantime, please feel free to contact me through support (Attn: Erin) if you need any further assistanceBest,ErinKarma

Hi ***, While I don't have exact insight as to when your refund will be processed, it does appear that it's in line to be done by the end of this week In the meantime, please feel free to contact me through support (Attn: Erin) if you need any further assistanceBest, Erin Karma

Hi ***,Thanks for reaching out.When we announced and implemented changes to our Neverstop subscription service on January ***, and February ***, we extended our regular 45-day return period to anybody that purchased a Karma Go with Neverstop through April ***, (days from the last made changes on February ***)So while you were eligible to return your Karma Go all the way through April [redacted] even though you purchased yours in 2015, you have actively been using your Karma Go and Pulse subscription every billing cycle since you've had it (including the current bill cycle of July [redacted] - August ***)With that said, your Karma Go and all of the months of service you've paid for and used are no eligible for refundIf you have any further questions about this I can be reached directly a [redacted] (ATTN: Alex)Cheers,Alex

Hi [redacted] , Thank you for reaching out I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correctI can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been receivedBased on your return date (March ***), I do anticipate you'll receive confirmation notice of your refund fairly soon (within the next week or two)I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowIf you need anything in the meantime, feel free to reach me directly at [redacted] (ATTN: Alex)Best, Alex

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have attached an email dated which is almost eight months old In the email, they state that the device will be delivered in 2-weeks They are now seven months behind that two to three week commitment.Since they now have a day delivery schedule, it is reasonable to assume that they were deceiving their customers If they had not tested the devices or had them in production or in stock, their representation of 2-weeks was, at best, a large misrepresentation of the facts I have a string of emails from them with sliding dates As of today, they have still not provided a delivery date in spite of my repeated requests.They are so evasive that the only way to find a telephone number is on the Revdex.com web site They have two telephone numbers Nobody answers either phone line One phone line says that they do not accept incoming calls and neither phone number allows for voice mail This is fairly outrageous given their fraudulent representation of their ability to deliver a product When I've sent requests through their email for a call back, I receive a response saying "we don't call our customers."This is not a "A+" rated company by any stretch of the imagination They lie about their access to their products, they lie about delivery dates, they will not talk to their customers and they don't even publish a telephone number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We've had our share of delays and we've tried to communicate with those who have preordered as much as possible to keep them informed of any and all changesWe know this has been a frustrating experience for many of our customers so those requesting a full refund have gotten one immediatelyIt seems in this case, when offered a full refund the customer has chosen to waitWe are now shipping the Karma Go and are working to fulfill orders starting from the first day of our preorder (92014) and will have every preorder fulfilled within the communicated day timeframe(we started shipping on 72015) We are working to fulfill orders as quickly as possibleI'm happy to address any specific concerns on an individual basis through Customer Support

Hi [redacted] ,Thank you for your emailAccording to our CC processing company, the transaction has been refunded and it was confirmedIf you'd like a receipt directly from the CC processing company, please contact me through support (attn: ***) and I can provide that documentation to youBest, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is utter nonsenseThis is the same excuse they have been giving me for one whole yearIt is a lie and these criminals should be prosecutedThere is no issue! They simply hope everyone will go away and give up demanding the money they are owedI returned the "Hot Spot" unit with their "Return Authorization" and mailing label they providedI t was returned within the time frame they specified and I know because I tracked the shipment and they confirmed to me via email it had been receivedThese people are simply, lying, lawless fraudsters and they ought already to be locked up in prison.This is all a pack of lies from people who are liars and fraudstersI have never received the refund of $I just get the same lie they have put forward in their response to the Revdex.com inquiry! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This response is in regards to "Refuel" and "Pulse" subscriptions, neither of which are related to my experience with "Neverstop" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for taking the time to offer up this feedbackTo give a little insight into why we made this decision, we built Karma Go as a wireless mobile device, and built our data plans around that mobile use, not use at homeWe underestimated how many people would want to use Karma for home, and our metrics were wrongIn the short term, the unlimited version of Neverstop will not return—we’re not able to sustain that kind of useBringing back unlimited or instituting a higher cap isn’t something we can supportWhile we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as wellYou can set up your return at [redacted] .If you'd like to contact me directly via our support channel if you'd like me to arrange this further for youBest,Erin A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , the matter has been resolved by my card companyI remain unsatisfied with this business and its practices Sincerely, [redacted]

Hi [redacted] , I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correctI can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been receivedBased on your return date, I do anticipate you'll receive confirmation notice of your refund fairly soon (within the next 6-weeks)I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowIf you need anything in the meantime, feel free to reach me directly at [redacted] (ATTN: Alex)Best, Alex

Karma wifi is a scam They had to know what they offered was unsustainable They up sell you the $annual plan and then charge your credit card with out even sending the device Now waiting for the $to be refunded Karma will have legal issues in the near future I see a class action law suit coming

Hi Drew, Thanks for following upAs stated in my email reply to you on 416, based on the date we had received your return (You should have received a confirmation email, but if you haven't, you can expect to see your refund reflect on your card statement within 5-business days though usually sooner depending on your bank.I hope this helps! Best regards,

Hi ***, Thank you for taking the time to offer up this feedbackTo give a little insight into why we made this decision, we built Karma Go as a wireless mobile device, and built our data plans around that mobile use, not use at homeWe underestimated how many people would want to use Karma for home, and our metrics were wrongIn the short term, the unlimited version of Neverstop will not return—we’re not able to sustain that kind of useBringing back unlimited or instituting a higher cap isn’t something we can support.While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund on the device and any un-used service you may haveYou can set up your return at [redacted] .Best,Erin A [redacted]

Hi ***, I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correctWe're still working on returns received in March, and so it will still be a little while before we get to yours I can see that your return was confirmed received (checked-in) at our fulfillment center on April ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been received Based on your return date, I do anticipate you'll receive confirmation of your refund details in 10-weeksI know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowThanks in advance for your continued patience and understandingPlease do let us know if you need anything else in the meantimeBest,

Hi There, It appears your emails for refunds and returns did not go through to our systemTo give a little insight into why we made this decision, we built Karma Go as a wireless mobile device, and built our data plans around that mobile use, not use at homeWe underestimated how many people would want to use Karma for home, and our metrics were wrong.In the short term, the unlimited version of Neverstop will not return—we’re not able to sustain that kind of useBringing back unlimited or instituting a higher cap isn’t something we can support.While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as wellYou can set up your return at [redacted] .Please feel free to contact me directly through support, (attn Erin) and I can assist you furtherBest,Erin A [redacted]

Hi [redacted] *, Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to processI realize this is an inconvenience, and I am terribly sorry for the lengthy wait timeWe'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on March ***), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few business daysThanks in advance for your patience and understanding As far as the amount of your refund goes-- your original order was for a Karma Go Hotspot with month of prepaid service for a total of $That prepaid month of service ran from December [redacted] - January ***, which was used in full prior to the announced changes on January ***, so it is not eligible for refundWhen your refund is processed, it will be for $(which excludes the prepaid month of service) In the meantime, feel free to reach out to me directly at [redacted] (ATTN: ***) Best, [redacted]

Hi ***, As mentioned by my support team, we are working through a larger than volume of returnsI have double checked and your refund should be processed by the end of this week, Monday at the latest based on the order it arrived We appreciate your patienceBest, Erin A [redacted] Karma

Hi ***, While I am truly sorry that Karma did not meet your expectations, I am happy to report that your refund has been processed for the device so you are good to go there Please let me know if you need any additional help Best, Erin A [redacted] Karma