Karma Mobility

Hi [redacted] , Thank you for your feedbackWhile I don't have exact insight into when your refund will be processed, I can see that it should be processed sometime this week Just FYI - Service refunds will depend on how you used KarmaWith Neverstop, you'll just receive a refund for the device only if you used your subscription at allYou can view our return policy in our help centerPlease feel free to contact me directly through our support channel - [redacted] (attn: Erin) if you need any further assistance Best, Erin Karma

Hi [redacted] , It appears that our customer support team has refunded the latest payment to your CC Please feel free to contact us directly if you need any further assistance Best, Erin A [redacted] Karma Mobility

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi ***, Thanks for reaching out-- I am trying to locate your order in our system to give you an idea of where your refund currently stands in our queue but am unable to find it using the email address and name you entered hereIs there different info you use to place your order? You can reach me directly at [redacted] (ATTN: Alex) and I can help address this with you directly Best regards, Alex

Hi ***,I have tried locating your account/order/refund information on our end, though I cannot find anything using the email address and name you have provided.Is it possible you placed an order using a different email address or name?You can reach our support team for faster assistance with this at [redacted] Best,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They've been saying the samething for months, "soon" and to weeksto weeks was up a long time agoso then it was a lie, what about now? If it will always be here tomorrow, tomarrow never comes In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I appreciate the clarification that my refund should be processed in to WEEKS, I cannot consider my complaint resolved until I have actually received the refundI will leave my complaint open for the next to weeks if that is how long I have to wait until I receive my refund Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will not consider this resolved until I receive my refundKarma has had my return since March **, The very first email from Karma stated the refund would take 2-weeksOn May **, I was told by Karma that it was estimated to be another weeksNow Karma is stating it will be another 8-weeksThis is not acceptable to me so I will not state that my complaint is resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [it is not my problem that they are back loggedThe admitted that the got my return on 3-**It has already been almost weeksThat is unacceptableI want my money plus interest now or my next letter will be to the attorney general.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***, I am happy to address the concerns as far as a full refund is concernedI am having trouble finding your order in our system with the information given to my by the Revdex.com but if you wanted to contact our support directly (and put attn Erin) I can certainly help take care of thatWe can also arrange a full refund if you'd like to return the product completelyI've passed the feedback and call to action to the rest of my team for consideration at this timeWe made a mistake and now it's our job to figure out the best way to create a frictionless way to get people online in the spaces between your home and office or wherever you want to goWe'll get there, but there's a lot to be done Best, Erin A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I purchased a productIt was used for days, and the company changed the productA simple refund is not an acceptable solution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I emailed Karma 2-weeks ago I was told my refund would be here in 2-weeksHere we are 2-weeks later and I'm being told the same thing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, Our returns are simpleIf for some reason you aren't happy with your Karma Go, you can return it to us within days for a full refund on the hardware.You'll get a full refund on the device and any unused data or service you have leftYou can use our Return Center for this: [redacted] Let me know if you have any questionsFeel free to email me directly through our support channel - [redacted] (attn: Erin)Best, Erin

Hi [redacted] , Thank you for your emailAccording to our CC processing company, the transaction has been refunded and it was confirmedIf you'd like a receipt directly from the CC processing company, please contact me through support (attn: ***) and I can provide that documentation to youBest, [redacted]

Hi ***,It does appear we have received your return and it's currently being processed at our warehouseWe process returns in the order they were received so it might take a little time depending on our volume—it’s our priority to get your Karma checked back in and your money back in your pocket as soon as possible.We'll send you an email as soon as your refund has been initiatedIf you have any further questions or concerns, feel free to email me directly to [redacted] (Attn: Erin)Best,Erin A [redacted] Karma

[redacted] ,The refund amounts are system generated based on usage (which looks at time-- as in the subscription period/month being started versus the amount of data used), so based on that it considered the month usedI can see that a few MB of data were used, so the remaining $has already been refundedAs was stated previously, writing in via our support channel would have served the same function and been easierYou'e all setTake care

Revdex.com:At this time, I have not been contacted by Karma Mobility Incregarding complaint ID [redacted] .Please let me know if you need any additional information (copies of emails, etc.) Thank youSincerely, [redacted] ***

Hi [redacted] , Thanks for reaching out, and my sincere apologies for the overly lengthy wait on the processing of your returnResponses you've received in the past referencing the significant delays due to a heavy backlog of returns are correctWe're processing all returns in the order received to keep the process as fair and as equal as possible (albeit lengthy) a process for everyoneWhile this is by no means an ideal scenario, we're working daily to process as many returns and their respective refunds as possible, but have to work with the resources available to us Fortunately, based on your return date an current place in the return processing queue it looks like your return is slated for processing this weekIf you haven't received confirmation via email with your refund details by this Friday, please let us know and we'll look into this further Please note that your refund when processed will be in the amount of $as the prepaid month of data purchased with your Karma Go was used in full, and so you'll be receiving a full refund for the device onlyAgain, I know this is far from ideal, and I thank you for you continued patience and understanding as we continue to work through all outstanding returnsIf you have any follow up questions you can reach me directly at [redacted] (ATTN: Alex)Best regards, Alex

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This complaint is in reference to a previous complaint that still has not been resolved, ID # [redacted] I was told on several occasions that I would receive my refund in - weeksIt has now been another six weeks and I still have not received the refundThis has gone on for way too long and and needs to be resolved immediately Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand "Karma Go's" refund policy and communicated that these options are less than acceptableDue to the circumstances these are the only options Karma intends to offer so as a consumer I am being obligated to accept these new terms or return my device for a full refundI am returning my device for a full refund but as a consumer the inconvenience and non-chalant change of service from Karma over all has not been addressed or resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]