Karma Mobility

This customer has been refunded

Hi ***, I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correctI can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been receivedBased on your return date, I do anticipate you'll receive confirmation notice of your refund fairly soon (within the next 4-weeks)I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowIf you need anything in the meantime, feel free to reach me directly at [redacted] (ATTN: ***)Best, ***

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as well You can use our Return Center for this: [redacted] Tell us why here

Hi [redacted] , Erin here, Head of Customer ExperienceI appreciate the very thoughtful feedbackWe certainly want to make sure our customers have all the information about our product BEFORE they make their purchase and have set up the store accordinglyWe take suggestions like this seriously and I will be certain to share them with my team for the futureWe do have a banner on the top of all of the store pages which indicates the cost of the item plus what our base subscription would be if you don't choose another planI have included a screenshot for your referenceOur items ship out very quickly after you order so unfortunately, we didn't catch the cancellation until your order had already shipped outI am happy to help arrange a label to be sent to you so that you can return your device for a full refundIf you'd like to continue with Karma and keep the device, I can also help discuss a little discount for future paymentsI can understand this situation has been frustrating but I'd love to help if I canPlease feel free to contact me directly through customer support (Attn: Erin) to discuss optionsBest,Erin A [redacted]

I am just like other customers , Karma claims they refund the money and we never see it I guess I join the lawsuit being setup by state new york Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is unacceptable and its the same response I get from Karma Customer serviceEvery time I've contacted Karma they tell me two to three weeks yet its been two monthsKarma acknowledges they received my return yet can't refund me? My patience has ended In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been strung along for over months nowKarma is dragging their feet with refundsOn March [redacted] I requested a refund (attachment [redacted] ), at the bottom it states I would receive my refund in - weeksAfter not getting my refund in - weeks I emailed Karma on April [redacted] and got this response (attachment [redacted] , stating I would get my refund in another - weeksNot satisfied with this response I filed a complaint with the Revdex.com here on April ***After waiting days (almost more weeks) Karma responded to my Revdex.com complaint on April ***I was told my device had been received on April [redacted] (a lie, attachment [redacted] ) and it would be an additional - weeks to get my refund (attachment [redacted] )This did not resolve my complaint and I responded to KarmaOn May [redacted] Karma responded again it would be another - weeks until I get my refund (unfortunately I can't add more then attachments)It is now May [redacted] now as I am typing this and still have not received my refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, We've had a delay, but should resume shipping this weekYour order will most likely ship out today, if not tomorrow first thingI know the wait time is frustrating, but I assure you that we are working hard to get your device to you as soon as possible.If you'd like to address this further with me directly, please feel free to email support attn: *** Best, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Good morning,I can not accept this resolve because when I contacted Karma Go, their customer service told me that I would receive a full refund including the data I had purchasedI will include that email in this email [redacted] *** [redacted] [redacted] *** [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***, Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on April ***), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding, and again, my apologies for the lengthy waitIn the meantime, feel free to reach out to me directly at [redacted] (ATTN: ***) Best, Alex F [redacted]

Hi ***,Thanks for writing inIt looks like this has already been refunded.Please reach out to us should you need anything else.Best,Alex

Have moved this conversation over to our support channel

Hi ***, Thank you for the emailI will get the remainder of your refund processed today Best, Erin Karma

Hi Tiffany, Thanks for following upWhen we announced changes to our service on January ***, we proposed a full refund for anybody unhappy with the changes, and offered the same on February ***Being that you have used your prepaid month in full, beyond the point which we were offering full refunds, and continued to use the service as stated under the new plan, you are not eligible for a refund on serviceYou are eligible for the $refund of your device, but not the prepaid month of service ($50) which was used in full beyond the date of implemented changes/point we offered and accepted full refunds on serviceYou can write in to me directly at [redacted] (ATTN:Alex) if you have any further questionsBest regards, Alex

I ordered the Karma Neverstop plan as it was marketed as "unlimited data for streaming"Now they say "unlimited" is 15GBIt is notI will blow thru my 15GB in less than a month as I watch Netflix AND surf the internet tooThis is unacceptableI want what I paid forI have noticed that they did not lower the fee when they lowered the data

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 4-weeks from the time of receipt would have been acceptable however 4-weeks from this date is not That would put the return at nearly months to process That is far outside an acceptable business transaction When I spoke to Jackie on April [redacted] she anticipated I would receive confirmation of the refund within a few weeks of that date It seems that every time I've talked to customer server so far I've received the same response Jackie's Response on April **, @11:47AM EST [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We made a mistake and now it's our job to figure out the best way to create a frictionless way to get people online in the spaces between your home and office or wherever you want to goWe'll get there, but there's a lot to be done In the coming months, we will be working on options for our customers to continue to make Neverstop work for everyoneI don't have an exact timeline but if you'd like to contact us through support directly, I am sure we can help make this transition easier for you

Hi [redacted] ,As Keith mentioned, your refund has been entered for processing and you will receive confirmation of it this week.Best regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: By forcing me to put a payment on file for an automatic charge, that constitutes a contractAt this point in time, you, Karma, are n breach of contractTherefore the resolution is to adhere to the agreed upon contract for a minimum of months of time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correct class="p2">I can see that your return was confirmed received (checked-in) at our fulfillment center on April ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been receivedTo be quite honest, based on your return date and where we currently stand in the return processing queue, it's going to be a while longer before your refund is on the way to you (10-weeks)I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowThanks in advance for your patience and understandingIf you need anything in the meantime, feel free to reach me directly at [redacted] (ATTN: Alex)Best, ***