Karma Mobility

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It has days since they acknowledged they received the product/ They are "slow playing" me for the obvious reason of not paying the refundI don't trust these people/ They lied times in months concerning billing practices (each time becoming more expensive) until it was no longer affordableThank-you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***, While I appreciate your feedback and passion, unlimited internet is no longer an optionWe understand that this change might not work for everyone which is why we are offering full refunds for the return of the devicePlease let me know if you need any help setting this up and I will make it happenBest,Erin A [redacted]

Hi ***, I'm sorry to hear that you did not receive our response back to your Customer Support inquiriesThey came into our queue as [redacted] so I'm wondering if there might have been a wire crossed somewhereWe also don't have phone support at this time which is why there is no phone number listed on our site directlyThe phone number you found on the internet is our Office Managers which is why she answered it like she didAt the moment, we are running a little bit behind our shipping scheduleWe are set to resume shipping on Friday and will work quickly to get devices out ASAPYou will receive an email with shipping confirmation either Friday or at the beginning of next week Please contact support directly if you wish to cancel your order for a full refund, should this timeline not work for you

Thank you for your response ***I can see that you are extremely frustratedI wish their was something I could do to make you feel better

Hi ***, Since we are corresponding directly through our support channel, I feel it's best to keep all information in one placeI will be emailing you directly todayBest,Erin A [redacted] Karma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The answer I got form Karma Inc is exactly the same as I got from previous three times (4/**, 5/15, and 6/*)Which all pointed out that I should be contacted within 6-weeks after received the return devices (if we count from 4/**, the 6-weeks window should be ended at 5/**However, I have not received any confirmation letter regarding my returnI have asked another customer service representative for the number of my return case in the queue, however, they refuse to provide the information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi [redacted] , I promise we are a real company we've had our fair share of delays, unfortunatelyI apologize for the delay but we are going to resume shipping this week and you should have a tracking number very soonIf this timeline doesn't work for you, I totally understand and I can cancel your order and issue a FULL refundFeel free to email me in support directly, attn: Erin for any additional concernsBest,Erin A [redacted]

Hi ***, Thank you for the emailI will get the remainder of your refund processed todayBest,ErinKarma

Hi [redacted] , If for some reason you aren't happy with your Karma Go, you can return it to us for a full refund on the hardware.Service refunds depend on your account typeOn Refuel, you'll get a refund for any data left unusedWith Pulse, you'll be refunded for any unused months you purchased.I've cancelled your subscription so you won't get billed again, however you can use your device and the data available until 3/ [redacted] when you were set to renew You can use our Return Center for this: [redacted] Feel free to email me directly (attn: Erin) through support if you need any additional help Best, Erin A [redacted] Karma Mobility

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] ,Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to processWe'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/**), our 2-week timeframe for processing refunds, and the abnormally high volume of returns we received, you can expect to receive confirmation with your refund details in the next few weeksI understand your frustration as the wait time has been lengthyThis is certainly not ideal, but please know we're working diligently to get all returns and their subsequent refunds processed as quickly as possible.In the meantime, feel free to reach out to me directly at [redacted] (ATTN: Alex)Best,Alex F [redacted]

Hi [redacted] , Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to processI fully understand that it is an inconvenience, and for that I apologizeDue to the high volume, and in order to keep this process as systematic and fair to anybody returning the device they're being done in the order received as quickly as we can with the resources at handWe'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/**), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding In the meantime, feel free to reach out to me directly at [redacted] (ATTN: Alex) Best, Alex F [redacted]

Hi [redacted] , It appears we did receive your refundWe are processing returns every day but it does take us a little time due to the volume at the momentIt looks like you should be getting an email soon with notification of your refund In the meantime, please let me know if you need any additional helpBest, Erin A [redacted] Karma

classic bait and switch advertisingtheir website and online ads broadcasted unlimited data at 5mbps speeds and guess what, the people who have no internet came running and we thought this was finally our savior only to have it ripped from us three weeks later

I am sorry that you are upset. Like I said before we are under completely new management and need time to fix these issues. There is no set date but we intend to refund every customer that deserves one.

Hi [redacted] , I'm not sure what I can say to clarify this any furtherAgain, we're working through all returns and their respective refunds as quickly as possible, while being as fair as possible for all those waiting for a refundI understand that the only acceptable resolution for you would be to process your return/refund immediately, but as was stated previously, we're processing them in the order received and no other orderThis is to ensure that those who have been waiting longest get their refunds first, meaning that I won't expedite the processing of your return if it's going to put yours ahead of others who have been waiting longer than you, just as I won't process the return of someone who before yours if we received it afterwardsBest regards, Alex F [redacted]

At first Karma provided quality 4g mobile internet and customer serviceRecently Karma has changed its data plans which has angered many customersI, for one, am an unhappy customerI prepaid for a year's worth of service with their "neverstop" planThis past month, Karma significantly changed its policy of the "neverstop" planI have sent numerous emails to discuss the issue, but I have been ignoredThis company is in hiding now and will not address customer concernsI will continue to try, but I have little hope of any correspondenceI would not recommend using their product or service

Weeks

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so much for your assistance. I have received a full refund from Karma Mobility, Inc. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because, [Your Answer Here] I have yet to be refunded for the charges made on I was refunded for the data charges that came with the device but not the unauthorized (there was no payment method set up and even your app stated that.) data charges that occurred on In the amount of $Im sure this is just a "mistake" that'll be soon rectified but if you could please state this to me via the Revdex.com response form as none of your agents have seen it fit to responded to my request for a refund of the aforementioned amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***