Karma Mobility

After purchasing their device and paying for three months of unlimited service in advance they downgraded unlimited internet to a throttled program after the first month. I submitted the necessary info to process a return due to a failure on their part to satisfy the contract. They acknowledge via email having received the device on March 8th 2016. As of this date, July 7th, my assured refund has not been processed. Two attempts to obtain information regarding an estimated timeline have been met with polite vague noncommittal responses.
Desired resolution: Immediate processing of refund including device cost, and two months of service not delivered as promised.

Review: I cancelled my Karma Mobile Internet Service on Mar 14, 2016 because of the changes they made to their unlimited wifi internet plan.

Afterwards, I immediately returned the wifi hotspot I purchased from Karma for the advertised $99.00 dollar refund. They received the wifi hotspot from FedEx on Mar 23, 2016.

I have e-mailed these people a number of times about not receiving my refund and I keep getting a bunch of lies about how they are still processing my return and that they will send me my money back soon. I have never in my life had a to deal with a company as corrupt and dishonest as Karma. After the last e-mail they sent me, I have been searching the web looking for a place like this to document the fraudulent business practices of this company. The next step in the effort to get my money back is to file a complaint with the F.C.C.

If anyone has any advice as to what additional actions I should take to get my refund, I would greatly appreciate it.

Thank You
Shawn.

P.S. The last e-mail I received from them reads as follows...

"Jackie (Karma) May 26, 9:59 AM
Hello:
Happy to help, and to be completely honest, this is a very, very frustrating process, I know.
With all the recent changes to Karma and the Karma data plans, we have experienced a tremendous amount of returns, much higher than the normal return volume. Processing all the returned devices in the order they were received, is making refunding accounts substantially longer.

I understand this has been a less than stellar experience with Karma, but we’re trying to keep things as orderly, and fair as possible. My apologies again for the long wait to get this taken care of for you. I can assure you that you’re in our queue of refunds to be processed, but right now there isn’t a way to make this happen any faster for you, just the same as we won’t process another person’s refund before yours if it was received after yours.

We'll send you an email as soon as your refund has been initiated. The refund will be sent back to the original payment method used.

In the meantime, feel free to reach out to me directly at anytime.

Best,

Jackie
Customer Support