Karma Mobility

Hi [redacted] , It appears your device has made it back to our warehouseYour refund will be processed today and you'll receive an email confirmation from us as soon as it doesPlease let me know if you need any additional helpBest, [redacted] Karma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The were vague in response to action time and how they planned to actually address the issues I stated in my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, Our returns are simpleIf for some reason you aren't happy with your Karma Go, you can return it to us within days for a full refund on the hardware.You'll get a full refund on the device and any unused data or service you have leftYou can use our Return Center for this: [redacted] Let me know if you have any questionsFeel free to email me directly through our support channel - [redacted] (attn: Erin)Best,Erin

Hi ***,Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to processWe'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/**), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding, and my sincere apologies for the lengthy wait.In the meantime, feel free to reach out to me directly at [redacted] (ATTN: Alex)Best, [redacted]

I am sorry to hear that you are displeased with our serviceThe refund issue stems from a problem back in FebruaryWe are having to research each issue on a case by case basisWe plan to refund everyone that is in compliance with our refund policyI am sorry for any inconvenience but this is going to take some timeRegards,Trent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It has been weeks since Karma received the return on per [redacted] (# [redacted] ), not March [redacted] as indicated in Karma's reply Inexcusable to have waited this long and still no definitive refund date (which was part of the original complaint) After this amount of time, should be prioritized and processed immediately They have had plenty of time to hire additional people to process refunds In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi ***,Per [redacted] 's email to you on March ***, we've already processed a refund for the $difference bringing your total refund to $ You should see that reflect on your bank statement within 5-business days if not sooner depending on your bank.Best regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I do not accept their response I only want them to deliver what I paid for already Nothing more, nothing less This company is a fraud, and pulled a bait and switch In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I am sorry for your inconvenienceWe have ran into some shipping issues and have tried to get them handled as quickly as possiblePlease email [redacted] and you will receive your refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] [redacted] Sincerely, [redacted] ***

Thank you for taking the time to offer up this feedbackTo give a little insight into why we made this decision, we built Karma Go as a wireless mobile device, and built our data plans around that mobile use, not use at homeWe underestimated how many people would want to use Karma for home, and our metrics were wrong.In the short term, the unlimited version of Neverstop will not return—we’re not able to sustain that kind of useBringing back unlimited or instituting a higher cap isn’t something we can support.While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as wellYou can set up your return at [redacted] .Feel free to email support (attn: Erin) if you would like some help setting that up or to discuss optionsBest,Erin A [redacted]

Hi There, Karma support doesn't have phone support at the moment but we’re happy to help you get your Karma Go returned for a full refund on hardwareFor service, you'll get a refund for any unused data left on Refuel or any unused months left on your Neverstop subscription.You can use our Return Center for this: [redacted] Let me know if you have any questionsFeel free to contact me through support directly(attn: Erin)Best, Erin A [redacted]

Hi ***, I have tried locating your account/order/refund information on our end, though I cannot find anything using the email address and name you have providedIs it possible you placed an order using a different email address or name? You can reach our support team for faster assistance with this at [redacted] Best, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Karma Mobility has made no offer (except a refund) to existing consumers who purchased a product and service that was was aggressively advertised as unlimited 4g lte internet at 5mbs speed but which was never provided and is no longer being offered by Karma In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company still refuses to openly admit to have 45-day refund guarantee policy and promises to issue my refund in 6-weeksUntil I receive my refund I consider this issue unresolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi [redacted] Your refund has been processedPlease allow 3-business days for it to show up on your account(that's the banks, not us)Please let me know if you need any additional helpBest,Erin A [redacted] Karma

Revdex.com: The case can be closed but I am not satisfied with Karma's explanation They received the item in February and took over weeks to process Unacceptable I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, Please email support directly (attn: ***) and we will work something out with youBest, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I clicked reject the business's response because it is in no way acceptable to me They offered something that they delivered for a very short time (unlimited hotspot for $per month) then abruptly discontinued the service, 'replacing' it with a far more expensive 'plan' Then, they essentially blamed their customers for actually using the unlimited wi-fi, accusing them of using it at home, which they did not intendYet what did they think would happen? There is no way to enforece or monitor when and where a person chooses to use their hotspot They are the ones to blame, for setting up an unsustainable system I personally don't know how broadband technology works, so it sounded like a good deal to me, so I invested in their product I suppose if I had a more tech-savvy brain I may have recognized how unreasonable their idea was for $per month unlimited internet As it was, I actually did use my hotspot at home because I live in a rural area with very few options for internet access, all of which have major problems from shoddy service and poorly working equipment to slow and/or very expensive service Karma was claiming that some customers were using GB per month I have no idea how anybody can actually use so much so quickly, especially with a Karma hotspot whhichI never really was able to get to work all that well I doubt if I have used GB so far in my lifetime I use perhaps 10-GB per month max So I really thought this Karma company was the answer to my internet problem, but they just join the long list of unsustainable, unsatisfactory internet providers that rural residents cannot count on On a side note, Karma did offer to refund all the money I've paid to them, which I am accepting, but I still feel that this has been a huge hassle and that they shouls be deeply ashamed as a company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]