Karma Mobility

Hi ***, The issue has been escalated with [redacted] but unfortunately, I don't have any news to offer you at the momentAs soon as I hear back from [redacted] , we will be in touch again Best, Erin A [redacted] Karma Mobility

Hi ***, Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/5), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few business daysThanks in advance for your patience and understanding, and my apologies again for the lengthy waitIn the meantime, feel free to reach out to me directly at [redacted] (ATTN: Alex) Best, Alex F [redacted]

We are happy to refund you your money once you ship the device back to us

Hi Tiffany,Thanks for following upWhen we announced changes to our service on January ***, we proposed a full refund for anybody unhappy with the changes, and offered the same on February ***Being that you have used your prepaid month in full, beyond the point which we were offering full refunds, and continued to use the service as stated under the new plan, you are not eligible for a refund on service.You are eligible for the $refund of your device, but not the prepaid month of service ($50) which was used in full beyond the date of implemented changes/point we offered and accepted full refunds on service.You can write in to me directly at [redacted] (ATTN:Alex) if you have any further questions.Best regards,Alex

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [We demand that you fulfill your originally advertised service/productIt is not acceptable for you to simply "change" your mind and leave us without the unlimited Kpbs service you promised to begin withYour data limit of GB on an unlimited plan is completely unacceptableYour current clients are furious that you have failed to deliver your promised unlimited KBpbs serviceThe only resolution is to provide what you advertisedWe entered into a contract when we accepted your offerYou are required to fulfill your part of the contract.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, Thanks for writing in The implemented changes to our service that took place on January ***, and February [redacted] were adjustments to align our subscription service with the users it was originally intended for, while also making it a sustainable option which the original Neverstop unfortunately was notAt the time that we made these announcements, anybody who purchased a Karma Go with Neverstop was given the option to return their device and any unused prepaid months of subscription service for a full refundYou ended your subscription service on April [redacted] (continuing to use the product throughout that period of time), days after the February [redacted] announcement, and reached out to us inquiring about a refund this past Sunday, April ***, days after the February [redacted] announcement Although your device was purchased in the middle of November last year, we had opened up the return/refund window for a fair, and extended period of time due to the announced and implemented changes to our subscription serviceUnfortunately, that window is not indefinite, and your device is no longer eligible for return/refund If you have any other questions, or would like to discuss this further directly, you can reach me at [email protected] (ATTN: Alex) Best regards, Alex F [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received any email confirming a refund, per the message from the company, nor have actually received a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It's been two months, just want my refund!!! I would like to have my refund, that's over due! It's been two months! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, The issue has been escalated with [redacted] but unfortunately, I don't have any news to offer you at the momentAs soon as I hear back from [redacted] , we will be in touch againBest,Erin A [redacted] Karma Mobility

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as well You can use our Return Center for this: [redacted] You can email Customer Support directly for any additional help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company failing to do their own market research (which is extremely saturated in this digital age) shouldn't be an excuse for a company who cost a lot of people time, money, and lost service contracts with better providersJust because you didn't "think", "intend" or "plan" for people using your device and service in a certain way doesn't make it any betterPeople bought the device and service, not your "plan of how people would use it" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for taking the time to offer up this feedbackTo give a little insight into why we made this decision, we built Karma Go as a wireless mobile device, and built our data plans around that mobile use, not use at homeWe underestimated how many people would want to use Karma for home, and our metrics were wrongIn the short term, the unlimited version of Neverstop will not return—we’re not able to sustain that kind of useBringing back unlimited or instituting a higher cap isn’t something we can supportWhile we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as wellYou can set up your return at [redacted] Please feel free to contact support directly if you have any further questions or concerns

Hi Marinel, Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/*), our 2-week timeframe for processing refunds as stated on the returns section of our website, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few daysThanks in advance for your patience and understanding In the meantime, feel free to reach out to me directly at [redacted] (ATTN: Alex) Best, Alex F [redacted]

Hi [redacted] , Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on ***), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding In the meantime, feel free to reach out to me directly at [redacted] Best, [redacted]

Hi ***,I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correct.I can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been receivedBased on your return date, I do anticipate you'll receive confirmation notice of your refund fairly soon (within the next 4-weeks)I know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right now.If you need anything in the meantime, feel free to reach me directly at [redacted] (ATTN: ***).Best,***

Hi ***,I can see on my end here that your refund has already been processedIf for some reason you haven't already received confirmation, you can expect to receive it within the next hours.Best regards,Alex F [redacted]

[redacted] ,The return of the individual you referenced was received at our fulfillment center weeks before yours wasAs I stated previously, they're being processed in the order receivedYour return was received March ***It is in the queue to be processedIt will be refunded as soon as we reach yours in said queueWe can continue to discuss this, though it is a superfluous task because it has zero impact on the timeframe in which your return and respective refund are processedThere is no malice hereAnd while I understand this may be difficult to comprehend, we're working through all returns as quickly as possible with the resources at handBest,Alex

Hi ***, Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/*), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few business daysThanks in advance for your patience and understanding In the meantime, feel free to reach out to me directly at [redacted] (ATTN: Alex) Best, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Erin, I am not sure you do understand mt complaint I bought what you advertised, Although there may be customers that abuse the amount of gb I do not think 15gb is overuse and I don't think it is too mush to ask of a business to keep it's wordSurely a big internet provider like your self researched the market before you advertised and sold your productLike I stated in previous communications, I like millions of Americans am tired of being lied to ! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved However, they said that until the device (which I purchased) returned to their warehouse, their system continues to bill customers I would like my complaint to be listed to warn and help protect others There is no obligation to return the device if service is cancelled, yet they are essentially requiring customers to keep paying for unused service Sincerely, [redacted] E-mail from Karma regarding the charges: [redacted] *** [redacted]