Kayak.com

For
clarification, KAYAK lets you easily compare hundreds of travel sites
at once. Once you find the booking option that you like, KAYAK gives
you choices where to book. You can book with the airline, hotel, car
rental company, an online travel agency or via KAYAK through one of
our third-party providers.
Upon
selecting to book via KAYAK's booking option at the top of the screen
and on the right hand side of the screen it was stated that the
booking was being completed on [redacted] via KAYAK and that [redacted] will
be providing the customer service for this reservation. Upon
selecting KAYAK's booking option if the traveler did not want to
process the reservation via [redacted] the traveler would be able to go
back to the search results and select a different provider. Under
the first section Review Flight and Fare there was a link that said
See fare rules. By selecting that link the traveler would have been
able to review the fare rules for the reservation.
The
traveler agreed to [redacted]'s policies by clicking the book button.
For further assistance the traveler will need to contact [redacted]'s
service center. Thank you.

Complaint: [redacted]
I am rejecting this response because:
 
The ticket I cancelled four days in advance of the return flight DID have value because [redacted] or some other travel agency resold it. My seat on that flight was sold, which I know for a fact because my colleague was on that flight and reported it 100% full. [redacted] will confirm this as well. Why does Vayama or Kayak get to keep money they never lost?
Sincerely,
[redacted]

KAYAK is in receipt of this complaint.  The reservation
font-family: Verdana, sans-serif;">Confirmation
Number: [redacted] was completed on [redacted] and priceline.com is
the service provider for this reservation. 
The traveler selected to book a non-refundable hotel reservation.  Prior to completing the reservation the
cancellation policy for the reservation was stated.  For further assistance with this past
reservation the traveler will need to contact priceline.com’s service center at
the number listed on the booking receipt. 
Thank you.

Complaint: [redacted]
I am rejecting this response because:  I was contacted by [redacted].com.   They are giving me the same runaround they have always been giving me. I was not able to use the money I spent to purchase the ticket. I was forced to buy my wife another ticket from a better agency that gives better customer service and [redacted] informed me that I have a credit in the amount of the purchase price of the ticket however,  I have to spend $400 to reuse it. $100 is what they charged me to cancel it which they stated there was no fee. I dispute that, I have a credit card receipt showing I spent $100 to cancel the ticket. This is just one more lie in the litany of lies they've told me. They also told me I have to spend $300 in order to use  my $700 credit.  Remember now this is all because I simply inadvertently put my wife's married name and not her maiden name on the ticket I booked for her. This is an international flight and apparently the names must match regardless of the fact that her Hawaii drivers license which is a legal document shows her married name.
 
I am appalled that kayak.com continues to do business with an F rated company by the Revdex.com. How could such a large company refer their US customers to such a horrible company is beyond me. I have spent over five hours on the phone with [redacted]  attempting to clear this matter. Their customer service is atrocious and I promise to never do business with them again and I would encourage any customers reading this to use another service such as [redacted] unless kayak.com severs ties with [redacted].
Sincerely,
[redacted]

Upon selecting to
book this reservation it was stated that the reservation was being completed on
[redacted] via KAYAK. All emails came directly from [redacted]
letting the Traveler know there was an issue with the reservation.
The Traveler will need to continue to work with [redacted]'s service
center.

Complaint: [redacted]
I am rejecting this response because:
I have raised a complaint for [redacted]com also but I received the confirmation email too from [email protected]>.
To keep this request open, I am rejecting the response for now. If I don't get the correct response from [redacted]com, I might have to reply on this request.Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is the same " no response " I have been getting from Kayak every time I called. The resort told me I would not be charged for the stay because the room was not up to par and they had no other rooms. It's simple; Kayak was not charged for the stay and they are refusing to give me a refund. Notice they never said they were charged for the stay! I am continuously getting the run around from Kayak. I would like to see the remittance from Kayak to [redacted] along with the invoice from [redacted] for the two reservations.
 
I have made a minimum of eight telephone requests for my refund and each time was given a different reason for not refunding my payment.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because because Kayak has a responsibility to its users to screen and only use reputable third party vendors.   [redacted] has over 480 complaints against them on the [redacted] site alone and the number is rising.  I believe their actions are close to fraudulent.  They did a bait and switch on me.   I asked "Vere" the agenT for the $158 price.  "Vere" the agent promised to book me at $199 saying she had the authority to hold that price.  Well after trying unsuccessfully to use their website, I gave her my charge information.  Then, she lead me to believe I had that price which was still more than the $158 constantly advertised by Kayak vendors. at that time.  Then she started changing times, days and airlines, ignoring all my requests and told me she was booking me for $349 with another airline.    If you listened to the recorded conversation, I believe you would be embarrassed that you work with this vendor.    Later that night, I went back on Kayak and sure enough the price offered was $177 which is still quite far from the $349 I was charged.  [redacted] did agree and refunded me their $71 charge but $279.90 to [redacted] for a flight that was supposed to cost $158  is too much.  I would like the difference refunded to me and I would like Kayak to post a warning on this vendor that stops the screen to warn customers that the vendor has many complaints against them.  
Sincerely,
[redacted]

KAYAK is in receipt of this
complaint.  KAYAK lets you easily compare
hundreds of travel sites at once. Once you find the booking option that you
like, KAYAK gives you choices where to book. You can book with the airline,
hotel, car rental company, an online travel agency or via KAYAK...

through one of
our third-party providers. 
At KAYAK we don’t set
prices, so it’s not possible for us to guarantee what other companies are
selling.  Prices on airline seats,
hotel rooms and car rentals can change frequently. Several people may also be
trying to buy the same travel option simultaneously. As a result, you may find
on occasion that certain prices are no longer available.  Thank you.

Complaint: [redacted]
I am rejecting this response because:
I have all my emails from kayak that state that a 'goodwill offering' offering will be made by kayak. The emails will also show how both kayak and [redacted] have merged and that priority was given to my case. I will prepare for Revdex.com to view all the emails between kayak and myself. Meanwhile, what else do I need to do to resolve this matter. Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I can see the fee listed NOW after I've already purchased it but prior to purchasing the flight there was NO FEE listed or I would not have purchased the ticket and I would have gone through [redacted] directly. Also, when I received my receipt from [redacted] it does NOT list this additional fee.
Sincerely,
[redacted]

KAYAK has reached out to [redacted]'s operation center who advised KAYAK that they have reached out to the customer.  [redacted] has advised KAYAK that the customer was advised that name changes were not permitted.  [redacted] canceled the booking without charging their modification fess.  A credit was issued for future travel and informed the customer that a penalty would be charged when using this.  For further assistance the customer will need to contact [redacted] as they are the service provider.

KAYAK is
in receipt of this complaint.  KAYAK was
able to locate a hotel reservation which was completed on [redacted] Partner Network
via KAYAK’s booking option matching the travelers information.  The reservation was completed on May 15th
for check in May 15th and check out May 16th. 
Orbtiz
Partner Network is the service provider for this reservation.  For further assistance with the past
reservation the traveler will need to contact [redacted] Partner Network’s service
center at the number listed on the email confirmation.  Thank you.

Complaint: [redacted]
I am rejecting this response because:
 
Booking was done on Kayak.com receip came from Kayak.com followed by another receipt to my surprise from [redacted] Either way I trusted Kayak to book my tickets with a reputable agency. [redacted] is not a reputable company. Also the tax portion of my ticket should be refunded at the least since the flight was never boarded.
Sincerely,
[redacted]

This
reservation was completed on [redacted] via KAYAK's booking option. The
price in that email was the fare for the flight.  The service fee from
[redacted] is $100. The service fee did not change, the price of the fare
is what changed. As the email the Traveler received came directly
from [redacted] the Traveler will need to contact [redacted]'s service center
for further assistance.

For
clarification, KAYAK lets you easily compare hundreds of travel sites
at once. Once you find the booking option that you like, KAYAK gives
you choices where to book. You can book with the airline, hotel, car
rental company, an online travel agency or via KAYAK through one of
our third-party providers. This reservation was completed on [redacted]
via KAYAK's booking option. When checking in for this reservation
online with [redacted] it will be [redacted]'s policies that apply. Online
check-in and add a bag are two separate processes on [redacted]'s
website. For further assistance with [redacted]'s online check-in
policy please contact [redacted]'s service center. Thank you.

At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling. Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find. Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.   Prior to booking a [redacted]e users are advised to verify fares and availability for each flight before completing any purchase.  If the traveler wishes to cancel the first leg it will be the policy of the provider that processed the reservation that will apply.  For further assistance the traveler will need to contact the provider that processed the reservation.  Thank you.

KAYAK is in receipt of this complaint.  [redacted] processed the reservation [redacted] via
KAYAK’s booking option.  The service
provider for this reservation was [redacted] prior to completing the reservation it
stated that the booking was being completed on [redacted] and the email
confirmation was also sent directly from [redacted].
If a schedule change occurs [redacted] would let the traveler
know of this change.  The traveler would have
to accept or deny these changes.  For
further assistance with this reservation the traveler will need to contact
[redacted]’s service center.  The number can
be located on the email confirmation the traveler received.  Thank you.

Complaint: [redacted]
I am rejecting this response because: [redacted] has lied to me over and over again regarding the ticket we purchased. The bottom line is, because I put my wife's  married name instead of her maiden name on the ticket,  they are telling me I have to pay an additional $400 to use the ticket at a later date. This is absurd!!! I was forced to purchase another ticket so that my wife could fly out yesterday to her hometown with our one-year-old. I would rather handle this in a court instead of over Revdex.com.
Sincerely,
[redacted]

I
have shared this response with [redacted] Partner Networks operation
center for further review. For further assistance with this
reservation the traveler will need to contact the service provider
who is [redacted] Parter Network. Thank you.