Kayak.com

Complaint: [redacted]
I am rejecting this response because Kayak has provided false information about the email.  The "24 hour" email was sent 2 and a half hours before the flight.  They have yet to provide any proof that they sent the email 24 hours in advance.  We were unable to access the information due to the fact we had left our hotel and no longer had internet access.  The following paragraph will continue to solidify my claim as to why I am rejecting the response.
Kayak also offers a tool on their website to track trips that you have booked with them.  When I checked the website on the morning of the flight the website said the flight was leaving at 9pm.  When we got to the airport and the airline informed us the flight left at 8:15pm and we were too late, I checked kayak.com again and it still said 9 pm.  There is no disclaimer on their web page saying times are subject to change and that an email would provide more accurate information.  If I buy a ticket on a website I would expect the website be up to date and provide the most accurate information unless it is specifically stated on the webpage. I took a screenshot of the webpage with the time and all information. There was nothing stating the fact that email would be more accurate. According to information kayak provided in previous email they claimed that the time of the flight was changed back to 8:15pm nearly 3 months before the flight.  That would have given them nearly 3 months to update their website with the most accurate information.  It makes total sense that a website would provide the most up to date information.   
Sincerely,
[redacted]

KAYAK
has shared this complaint with [redacted] Partner Network's operation center as they are the service provider for this reservation.
[redacted] Partner Network's operation...

center has review this
reservation and found that it
was identified that this was a crosswire issue. The customer had
spoken with several agents and supervisors regarding this
reservation. The hotel was contacted and they inquired if the
reservation could be changed to the correct hotel, however the hotel
had denied that request. The end result which was communicated to the
customer was that the original reservation could be canceled and he
could rebook a new reservation with the correct hotel. As per the
documentation, the customer agreed to this and his original
reservation was canceled. After booking the new reservation, if the
customer provides receipts for the new reservation to WCT that they
will submit for a check to be issued for the reimbursement of the
difference of the rates between the original reservation and the new
reservation. For further assistance the traveler will
need to contact [redacted] Partner Network. Thank you.

Complaint: [redacted]
I am rejecting this response because:  I was contacted by [redacted].com.   They are giving me the same runaround they have always been giving me. I was not able to use the money I spent to purchase the ticket. I was forced to buy my wife another ticket from a better agency that gives better customer service and [redacted] informed me that I have a credit in the amount of the purchase price of the ticket however,  I have to spend $400 to reuse it. $100 is what they charged me to cancel it which they stated there was no fee. I dispute that, I have a credit card receipt showing I spent $100 to cancel the ticket. This is just one more lie in the litany of lies they've told me. They also told me I have to spend $300 in order to use  my $700 credit.  Remember now this is all because I simply inadvertently put my wife's married name and not her maiden name on the ticket I booked for her. This is an international flight and apparently the names must match regardless of the fact that her Hawaii drivers license which is a legal document shows her married name.  I am appalled that kayak.com continues to do business with an F rated company by the Revdex.com. How could such a large company refer their US customers to such a horrible company is beyond me. I have spent over five hours on the phone with [redacted]  attempting to clear this matter. Their customer service is atrocious and I promise to never do business with them again and I would encourage any customers reading this to use another service such as [redacted] unless kayak.com severs ties with [redacted].
Sincerely,
[redacted]

KAYAK is in receipt of this complaint.  The reservation [redacted] was completed on [redacted].  The reservation was shared with...

[redacted]’s operation center for further review.  It was requested that a [redacted] representative reach out to the traveler with an update.  For further assistance with this reservation please contact [redacted]’s service center.  Thank you.

Complaint:[redacted]
I am rejecting this response because:The reservation was never cancelled. Kayak hould be able to contact the business they are partnering with when they made a mistake. I was informed that it was not cancelled, I was then told it was. Kayak did the cancelling, not I.
Sincerely,[redacted]

KAYAK
is in receipt of this complaint. KAYAK has shared this with
[redacted] operation...

center as they are the service provider for
the canceled reservation. For further assistance with this
reservation the Traveler will need to continue to work with
[redacted]. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

KAYAK is in receipt of this complaint.  The reservation [redacted] Trip ID [redacted] was completed on [redacted] via KAYAK’s booking option.  Upon selecting to book through KAYAK’s booking option...

it was stated that the reservation was being completed on [redacted] via KAYAK’s booking option.  I do see that this reservation was canceled on February 15th.  I have contacted [redacted] service center who have verified that this reservation was canceled and a refund was processed.  For further assistance with this canceled reservation please contact [redacted] service center.  Thank you.

Thank you for contacting KAYAK. We have been in contract with the customer regarding her reservation. Below please find KAYAK's explanation...

regarding this customer’s concern: 
As KAYAK is a search engine, this customer searched for a hotels on a specific day and was provided hotel search results that link to booking provider websites to complete a reservation.  Upon selecting an option offered by [redacted], the customer clicked on the link on KAYAK's search results and was immediately connected to the [redacted] websites to make a reservation. Thereafter, KAYAK no longer has any responsibility, or insight, as to the customer’s reservation details, including whether or not a reservation was even completed. Once the customer clicked on the link and was taken to the [redacted] website, all communications are between the customer and [redacted]
KAYAK is not responsible for the closure of [redacted] a subsidiary of Low Cost Travel Group. The customer was informed that it would receive additional communication directly from [redacted] on its website and to inquire with any questions. Thus, again, KAYAK has no responsibility for the reservation as it has no privity with this reservation. 
Please let us know if you have further questions. 
Thank you,

KAYAK
lets you easily compare hundreds of travel sites at once. Once you
find the booking option that you like, KAYAK gives you choices where
to book. You can book with the airline, hotel, car rental company, an
online travel agency or via KAYAK through one of our third-party
providers.
We
make every attempted to get accurate prices, however, prices are not
guaranteed. At
KAYAK we don’t set prices, so it’s not possible for us to
guarantee what other companies are selling. As
a result, you may find on occasion that certain prices are no longer
available.

I booked a room through kayak that was not honored by the hotel. Kayak should have enough integrity to research who they allow To conduct business on their site.
Name of the hotel is
Hotel Astor in tijuana

Complaint: 1[redacted]
I am rejecting this response because: Kayak does not perform a service for the public by posting a price that does not exist.  Since Kayak's policy requires that everyone must individually verify all flights and prices before purchasing anything, of what benefit is posting a price $500 below that necessary to purchase the flights? I was purchasing a flight from the [redacted] and back.  Kayak posted a price of $1080 for both. When I saw the lowest price for the first leg at $530, about half of what Kayak posted,  I thought this was a reasonable fare and purchased it.  I was shocked that the return fare was more than twice as much.  If the intent was not to mislead, why the $300 cancellation fee and the difficulty in gaining contact with the appropriate company representative?  No, I was baited, and once hooked, they reeled me in. Bait and Switch is not good business and Kayak should not be a party to it.  I want the purchase price of the ticket returned or the price posted for the joint flight honored.
Sincerely,
[redacted]

KAYAK is not the
service provider for these reservations. The reservations are being
serviced by [redacted]. This was stated prior to completing the
reservations and again on the email confirmations that were received.
KAYAK has shared this complaint with [redacted] for further review.
[redacted] is currently working with [redacted] to review these past
reservations. For further assistance please contact the service
provider [redacted].
 
Thank you

Complaint: [redacted]
I am rejecting this response because:
I contacted [redacted] directly and they confirmed that the only charge that was made on my card was for the flight. The additional charge made by travelfusion is showing as separate. The additional charge was not listed when I confirmed booking on kayak's website because I would not have bought flight due to this additional charge. This is not the first time I've had additional charges made to my account on kayak's behalf. I am tired of the hidden fees and of the poor customer service I have received from kayak. Someone should have reached out to me to correct this issue as I use kayak all of the time for my flight needs and this kind of treatment will cause me to bring my business elsewhere. 
Sincerely,
[redacted]

Kayak
KAYAK is in receipt of this complaint. [redacted] processed the reservation [redacted] via
KAYAK's booking option. The service
provider for this reservation was [redacted] prior to completing the reservation it
stated that the booking was being completed on [redacted] and the email
confirmation was also sent directly from [redacted]
If a schedule change occurs [redacted] would let the traveler
know of this change. The traveler would have
to accept or deny these changes. For
further assistance with this reservation the traveler will need to contact
[redacted]'s service center. The number can
be located on the email confirmation the traveler received. Thank you

Complaint:[redacted]
I am rejecting this response because: I was guaranteed it, and a KAYAK rep told me that I would be able to receive that price because I was ordering within the hours, when in reality, I was not.
Sincerely,[redacted]

KAYAK
is in receipt of this complaint. The traveler has also reached out
to KAYAK. The attempted reservation was with the service provider
[redacted] via KAYAK's booking option. ...


 
KAYAK
has let the Traveler know that it does not appear that [redacted] was
able to fulfill the order. It is likely the order could not be
fulfilled due to a change with the the fare and availability for the
reservation. The service center at [redacted] would be able provide
further insight into the reason the booking could not be
completed.For
further assistance with this attempted reservation please contact
[redacted]'s service center.
 
Thank
you

Complaint: [redacted]
I am rejecting this response because:
I can see the fee listed NOW after I've already purchased it but prior to purchasing the flight there was NO FEE listed or I would not have purchased the ticket and I would have gone through [redacted] directly. Also, when I received my receipt from [redacted] it does NOT list this additional fee.
Sincerely,
[redacted]

KAYAK is in receipt of the complaint.  KAYAK lets...

you easily search hundreds of travel sites at once. Once you find the booking option that you like, KAYAK gives you choices where to book. You can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers.    Once the traveler selected to book with [redacted] the traveler left KAYAK’s site and received a message that stated “KAYAK is sending you to book on [redacted]”.  Once the traveler left KAYAK’s site we will have no insight into the reservation.  KAYAK has reached out to [redacted] on behalf of the traveler.  [redacted] has reviewed the reservation and contacted the traveler.  For further assistance with the reservation the traveler will need to continue to work with [redacted].  Thank you.

Complaint: [redacted]
I am rejecting this response because: there in lies my complaint - a PDF PowerPoint was provided that showed that kayak presented airfare terms outside of the terms and conditions section on their sales page. Their presentation of terms and conditions caused me to miss the airfare terms and conditions And is the whole reason for my complaint. Kayak terms and conditions were mis-leading and a misrepresentation of facts. Kayak provides an inferior product and clearly inferior service. Kayak's refusal to involve itself to reach a resolution is discouraging. I will not agree to kayaks response or close until more effort is made by kayak. 
Sincerely,
[redacted]