Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on March 16, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough
review of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I'm waiting for them to send me my check by US Postal and verify if my account with this bank is in fact closed like they claimI will keep you informedThank you.Sincerely yours,*** ***
*** has issued the bank a letter with the unauthorized transactions listThe amounts in the letter are from March to April of & are to be reimbursed into my account as it states in the letter the bank received from ***The bank is just reimbursing the fees and unauthorized transactions made in January but the letter states the bank is to reimburse me for the actual amounts stated in the letter from ***
From,
*** ***
*** *** ***
*** *** ***
*** ** ***
*
*** *** *** ***
*** *** ** *** Dear *** ***: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on January 19, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, *** *** *** *** Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 26, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Dear Revdex.com/: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 18, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
As much as we appreciate you looking into this matter again, you failed to address the point of the last email as to Huntington admitting to double charging us The original complaint was about credit reporting, but changed into them owing us a refund of now at least $after your explanation We paid the fees the months they were due and then Huntington added them on to the end payment (per their last response) If they would not have billed us the excessive amount in the first place, there would be no issues in this matter. So we really don't understand how a response of "Answered" is a fair way to show the public, that trust in the Revdex.com, that it is OK for a company to double charge you? Also we will be contacting every one of those agencies in response to Huntington's unethical ways business!
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** * *** which we received on October 13, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** * *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on September 23, 2016 for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I have not recieved anything to resolve this compliant I got one phone call said would look into it and never heard back from them I would like to settle this account and move on...
Regards, *** ***
Once a again, I had money in my bank Friday Saturday Sunday I was positive Monday 30$ & negative Tuesday four overdraft feesI BARELY GET THEMFOUR OVERDRAFT FEES HOW RIDICULOUSthis is my last month banking with HuntingtonI money deposit over the weekend.Refund
Dear Ms***:
I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington Checking account number ending in ***
We apologize for any inconvenience that this matter may have causedIt was a pleasure talking with you on the telephone and this
letter is a follow up to our conversation
As stated in the “Agreement and Disclosure of Account Terms and Rules and Regulations for Consumer Checking Accounts”, you are responsible for the items that you deposit into your accountWe have enclosed a copy of the Agreement and Disclosures for your review
September 14, 2015:
Our records show that you made a $2,depositThis deposit included two checksCheck number *** in the amount of $1,and Check Number *** in the amount of $1,We have enclosed a copy of these checks for your review
September 17, 2015:
Huntington was notified that both of these items would not be paidHuntington reversed these credits from your account and a $Returned Deposited Item fee was assessed for each checkPlease note that Huntington has refunds the two $Returned Deposited Item fees as a courtesy
Please note, since you are responsible for the items that you deposit into your account, you may contact our Default Services department at ###-###-#### to discuss a repayment arrangementThe complaint cases that were entered while speaking to our Phone Bank customer service were for tracking onlyWe apologize if you have received incorrect information regarding receiving a return callWe have forwarded this concern to the appropriate level of Huntington management for their review for coaching opportunities
Ms***, as of today, your account balance is -$1,Please contact our Default Services department at ###-###-#### to discuss a repayment arrangementIf you need further assistance you are welcome to call me directly at ###-###-####We appreciate your business and the opportunity to address your concerns
Sincerely,
Bob A***
*** ***
This customer’s request has been cured however doesn’t reflect for the customer as of yet Can we please extend the due date so that we may communicate what has been done not what is being done
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on May
2, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Closed case with phone call to complainant:-Explained that we are unable to discuss any account for which she is not a signer but that we would reach out to the account owner for resolution
We are writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding your construction loan application experience with The Huntington National Bank (“Huntington”)We received this matter for review on December 14,
While we are sincerely dismayed
to learn of your experience, we thank you for making us aware of the detailsWe apologize for any inconvenience or miscommunication that you may have experienced as a result of the described matter
We have completed a thorough review of your construction loan application recordsOur research revealed that after the loan closing November 30, 2015, the builder notified Huntington that there was an issue with the funds set aside for constructionThe file was immediately escalated to identify a resolution
The technical nature of a closed mortgage construction loan presents unique challengesAs the loan is partially funded, the contract cannot be cancelledThe loan amount cannot be modified because the legal documents associated with the specific type of construction loan will not allow for a modification of the loan amount
Huntington has held no funds back from the builder and is disbursing to contractors as requestedPer Shawn O*** *** *** *** *** *** it is our understanding that you have opted to apply for a new loan to pay off the prior loanThe transaction mirrors the previous transaction with the exception of the loan amount which is higher and the payment is higher (due to the higher loan amount)
The new loan amount will be $289,with the original fixed interest rate of 4.25% for monthsIf approved, your new payment will be $(principal, interest and mortgage insurance) plus escrowsHuntington has absorbed all of the fees
The cash to close reflects the investor requirement of 3.5%You will have a credit for your earnest money deposit, the down payment from the prior loan and the refund of upfront Mortgage Insurance Premium paid on the prior loanThe interest rate has been lockedWe did not have to re-pull your creditWe were able to use prior reports
I have enclosed copies of the new loan documents which have already been sent to youOur documents are based on the assumption that the new appraised property value will be the same as before at $295,Please review, sign and return the documents as soon as possibleIf you have questions about the loan or the documents, please contact your loan officer, Brett S*** at ###-###-####
We appreciate your business and the opportunity to address your concernsIf you have any additional questions or concerns or wish to discuss this matter further, you’re welcome to contact me at ###-###-#### or ###-###-####, extension ***
Sincerely,
*** *** *** ***
Case closed with call to customer:
-Apologized for any inconvenience
-Informed the customer that the check for $that was deposited into his checking account ending in through the mobile application on 12/23/was returned unpaid as the check had been already negotiated, and the
$was debited from his checking account ending in *** on 3/17/because the checking account ending in was closed on 1/5/
-Informed the customer that the check for $that was deposited into his checking account ending in *** through the mobile application on 1/25/was returned unpaid as it had already been negotiated, and the $was debited from the checking account ending in *** on 3/2/
-Informed the customer that he will need to contact the issuers of the checks to further dispute or attempt to recover the funds
-Informed the customer that in the account disclosures that were provided at the time of account opening, it states the following, “If we credit your Account for a deposited item, we may later deduct the amount of any item from your AccountIf we are unable to, or have reason to believe we will be unable to, collect the money from the applicable account holderWe may also charge you a fee if this happens and the item is returned to us unpaid.”
-Provided PRU contact information if the customer has further questions or concerns
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on March 16, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough
review of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I'm waiting for them to send me my check by US Postal and verify if my account with this bank is in fact closed like they claimI will keep you informedThank you.Sincerely yours,*** ***
I am rejecting this response because:
Regards, *** ***
*** has issued the bank a letter with the unauthorized transactions listThe amounts in the letter are from March to April of & are to be reimbursed into my account as it states in the letter the bank received from ***The bank is just reimbursing the fees and unauthorized transactions made in January but the letter states the bank is to reimburse me for the actual amounts stated in the letter from ***
From,
*** ***
*** *** ***
*** *** ***
*** ** ***
*
*** *** *** ***
*** *** ** *** Dear *** ***: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on January 19, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, *** *** *** *** Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 26, 2017, for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Dear Revdex.com/: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 18, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
As much as we appreciate you looking into this matter again, you failed to address the point of the last email as to Huntington admitting to double charging us The original complaint was about credit reporting, but changed into them owing us a refund of now at least $after your explanation We paid the fees the months they were due and then Huntington added them on to the end payment (per their last response) If they would not have billed us the excessive amount in the first place, there would be no issues in this matter. So we really don't understand how a response of "Answered" is a fair way to show the public, that trust in the Revdex.com, that it is OK for a company to double charge you? Also we will be contacting every one of those agencies in response to Huntington's unethical ways business!
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** * *** which we received on October 13, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** * *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on September 23, 2016 for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I have not recieved anything to resolve this compliant I got one phone call said would look into it and never heard back from them I would like to settle this account and move on...
Regards, *** ***
Once a again, I had money in my bank Friday Saturday Sunday I was positive Monday 30$ & negative Tuesday four overdraft feesI BARELY GET THEMFOUR OVERDRAFT FEES HOW RIDICULOUSthis is my last month banking with HuntingtonI money deposit over the weekend.Refund
Dear Ms***:
I’m writing in response to your complaint filed with the Revdex.com regarding your Huntington Checking account number ending in ***
We apologize for any inconvenience that this matter may have causedIt was a pleasure talking with you on the telephone and this
letter is a follow up to our conversation
As stated in the “Agreement and Disclosure of Account Terms and Rules and Regulations for Consumer Checking Accounts”, you are responsible for the items that you deposit into your accountWe have enclosed a copy of the Agreement and Disclosures for your review
September 14, 2015:
Our records show that you made a $2,depositThis deposit included two checksCheck number *** in the amount of $1,and Check Number *** in the amount of $1,We have enclosed a copy of these checks for your review
September 17, 2015:
Huntington was notified that both of these items would not be paidHuntington reversed these credits from your account and a $Returned Deposited Item fee was assessed for each checkPlease note that Huntington has refunds the two $Returned Deposited Item fees as a courtesy
Please note, since you are responsible for the items that you deposit into your account, you may contact our Default Services department at ###-###-#### to discuss a repayment arrangementThe complaint cases that were entered while speaking to our Phone Bank customer service were for tracking onlyWe apologize if you have received incorrect information regarding receiving a return callWe have forwarded this concern to the appropriate level of Huntington management for their review for coaching opportunities
Ms***, as of today, your account balance is -$1,Please contact our Default Services department at ###-###-#### to discuss a repayment arrangementIf you need further assistance you are welcome to call me directly at ###-###-####We appreciate your business and the opportunity to address your concerns
Sincerely,
Bob A***
*** ***
This customer’s request has been cured however doesn’t reflect for the customer as of yet Can we please extend the due date so that we may communicate what has been done not what is being done
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThank you
Regards,
*** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on May
2, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Huntington bank never directly contacted me concerning this matter
Closed case with phone call to complainant:-Explained that we are unable to discuss any account for which she is not a signer but that we would reach out to the account owner for resolution
We are writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding your construction loan application experience with The Huntington National Bank (“Huntington”)We received this matter for review on December 14,
While we are sincerely dismayed
to learn of your experience, we thank you for making us aware of the detailsWe apologize for any inconvenience or miscommunication that you may have experienced as a result of the described matter
We have completed a thorough review of your construction loan application recordsOur research revealed that after the loan closing November 30, 2015, the builder notified Huntington that there was an issue with the funds set aside for constructionThe file was immediately escalated to identify a resolution
The technical nature of a closed mortgage construction loan presents unique challengesAs the loan is partially funded, the contract cannot be cancelledThe loan amount cannot be modified because the legal documents associated with the specific type of construction loan will not allow for a modification of the loan amount
Huntington has held no funds back from the builder and is disbursing to contractors as requestedPer Shawn O*** *** *** *** *** *** it is our understanding that you have opted to apply for a new loan to pay off the prior loanThe transaction mirrors the previous transaction with the exception of the loan amount which is higher and the payment is higher (due to the higher loan amount)
The new loan amount will be $289,with the original fixed interest rate of 4.25% for monthsIf approved, your new payment will be $(principal, interest and mortgage insurance) plus escrowsHuntington has absorbed all of the fees
The cash to close reflects the investor requirement of 3.5%You will have a credit for your earnest money deposit, the down payment from the prior loan and the refund of upfront Mortgage Insurance Premium paid on the prior loanThe interest rate has been lockedWe did not have to re-pull your creditWe were able to use prior reports
I have enclosed copies of the new loan documents which have already been sent to youOur documents are based on the assumption that the new appraised property value will be the same as before at $295,Please review, sign and return the documents as soon as possibleIf you have questions about the loan or the documents, please contact your loan officer, Brett S*** at ###-###-####
We appreciate your business and the opportunity to address your concernsIf you have any additional questions or concerns or wish to discuss this matter further, you’re welcome to contact me at ###-###-#### or ###-###-####, extension ***
Sincerely,
*** *** *** ***
Case closed with call to customer:
-Apologized for any inconvenience
-Informed the customer that the check for $that was deposited into his checking account ending in through the mobile application on 12/23/was returned unpaid as the check had been already negotiated, and the
$was debited from his checking account ending in *** on 3/17/because the checking account ending in was closed on 1/5/
-Informed the customer that the check for $that was deposited into his checking account ending in *** through the mobile application on 1/25/was returned unpaid as it had already been negotiated, and the $was debited from the checking account ending in *** on 3/2/
-Informed the customer that he will need to contact the issuers of the checks to further dispute or attempt to recover the funds
-Informed the customer that in the account disclosures that were provided at the time of account opening, it states the following, “If we credit your Account for a deposited item, we may later deduct the amount of any item from your AccountIf we are unable to, or have reason to believe we will be unable to, collect the money from the applicable account holderWe may also charge you a fee if this happens and the item is returned to us unpaid.”
-Provided PRU contact information if the customer has further questions or concerns