Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on July 7, for reviewPlease accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
We are writing in response to your Revdex.com (“Revdex.com”) complaint regarding Personal Credit Line (‘PCL”) checks for your PCL account ending in with The Huntington National Bank (“Huntington”)We received this matter for review on October 5,
Please accept our sincere apologies for any inconvenience you may have experienced as a result of the described matterWhile we are sincerely dismayed to learn of your experience, we thank you for making us aware of the details
We have flagged your account to prevent the sending of promotional checks in the future to your addressWe have also added your name and address to our Do Not Mail List to ensure that our Marketing Department does not send any literature to you at allPlease understand that it can take up to days for this to take effect as some marketing campaigns may already be in processWe apologize for not previously advising you of the timeframe necessary for this to take effect
We very much appreciate your business and the opportunity to address your concernsIf you would like to discuss the matter further or have any additional questions or concerns, you’re welcome to contact me at (614) 331-*** or 800-480-2265, extension ***
Closed case with phone call to customer:
-Apologized for any inconvenience
-Explained that fee was charged as account was taken negative again after deposit was made to cure the overdraft from the previous day
-Explained that additional information can be found on our website concerning hour
grace and timing and methods for deposits
-Refunded the overdraft fee she received as a courtesy
-Provided PRU contact info
*** *** *** ***
*** *** *** ***
*** *** ***
*** *** ***
*
*** *** *** *** *** ***
*** *** ***
*** ** *** *
*** *** *** ** ***
*** *** **
***
* Dear *** *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on September 12, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 18, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** ** ***, which we received on October 5, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** ** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,Bob A*** Customer Advocacy TeamHuntington.com
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** *** which we received on March 8, for review. Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID ***, and although I am still not understanding why you would continue charging interest on a charged off account, due to the fact that the GAP and extended warranty issue was taken care of, I find the resolution is satisfactory to me
Dear
*** ***
The
Huntington National Bank (“Huntington”) is in receipt of your complaint filed
with the Revdex.com (“Revdex.com”) regarding your business checking
account ending in ***We received this matter for review on November 2,
2015.
After
a careful review of your concerns our findings reveal that although you may
have brought your account to a zero balance on October 13, you never
closed your accountPlease know that as long as you have the credit card reader
that we are unable to close your account and you are still liable for any and
all merchant service fees that would be incurred on your accountMost recently
you were charged on October 15, for
$25.00, October 20, for $and October 21, for $75.00, totaling $
in merchant service fees.
As
you did not have enough funds in your account to cover all of the merchant
service fees you incurred an Overdraft fee on October 20, and October 21,
for $each, totaling $You also received extended overdraft
fees on October 26, 2015, November 2, and November 9, for $
each, totaling $On November 2, a merchant service fee was presented
for payment however it was returned and you were assessed a $Returned
Item fee.
As
of November 12, we have refunded you $in merchant services fees and
a total $in Overdraft/Return fees as a courtesyYour current account
balance is $and once the credit card reader has been returned we will be
able to close your account at any timePlease know all fees that you would
incur going forward are validYou may contact our Merchant Services department
at ###-###-#### to arrange returning the credit card reader.
If
I can assist you in the future, you’re welcome to contact me at ###-###-#### or
toll free at ###-###-####, extension ***.
Sincerely,
Josh
B***
*** *** ***
The bank issued a stop payment on my account without my authorization and now are refusing to return the $fee that the other company has issued due to the bank error.Refund the fee the bank caused
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on November 28, 2016, for review
Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Sincerely,
The Customer Advocacy Team
Huntington National Bank
The fee was not paid at closing. It is part of the loan, and interest is being charged. That is the definition of "financed". It was deceptive to not include it in the "amount financed". I would have used another lender if I was aware of this bogus fee
Regards, *** ***
Dear Mr***
I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) and to follow up to our phone conversation on January 5, regarding a debit card dispute filed on your checking account ending in ***It was a pleasure speaking with you
Huntington
submitted a debit card dispute with reference number *** on November 13, for a transaction from *** Marketplace in the amount of $247.54, as you stated you did not authorize this merchant to debit your account
On November 19, 2015, Huntington reviewed this matter and provided you with a provisional credit in the amount of $That same day, we submitted a case to MasterCard in order to review this matter further with ***Once this was submitted, this process could take up to days to receive a response from the merchant
According to the dispute, we received a response from *** on December 7, 2015, which had shown that merchandise was purchased and sent to the buyerHuntington provided you with a dispute form and this information to reviewWe were requesting that you respond by December 21, or we would assume you were no longer disputing the transactionSince we did not receive your response by December 21, 2015, we closed the dispute and reversed the provisional credit from your checking account
During our phone conversation, you explained that you responded to our request for additional information and mailed that documentation to our Debit Card Operations departmentAt this time, it appears that we did not receive this information in order to further investigate this claim furtherHowever, I have submitted a second dispute with reference number 3349-05JANin order to have these claims reviewed a second time
At this time, the dispute is currently under review with our Debit Card Operations departmentPlease know that we issued provisional credit in the amount of $on January 5, while we investigate this claim furtherAs we discussed on the phone, the Debit Card Operations department will be contact with you directly with the final determination of your dispute
Mr***, I sincerely apologize for any inconvenience or delay you may have experienced during this matterProviding you with an excellent Huntington experience is our goalPlease know that the comments provided have been heard and forwarded to the appropriate level of management so any necessary enhancements can be made
If you would like to discuss this matter further please contact me directly at ###-###-#### or toll free at ###-###-####, extension ***, and I’ll be happy to assist you
Sincerely,
Adrianne P***
Huntington gave my money to a fraudulent merchant after I told them several times that the merchant was fraudulentNow they want to wash their hands of the matter and victimize me all over again
Thank you for your additional correspondence however, at this time the position of the Huntington National Bank ("Huntington") remains unchangedWe apologize for any inconvenience this may have causedIf you have any further questions or concerns please contact Josh B*** at ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on October 20, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on July 7, for reviewPlease accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
We are writing in response to your Revdex.com (“Revdex.com”) complaint regarding Personal Credit Line (‘PCL”) checks for your PCL account ending in with The Huntington National Bank (“Huntington”)We received this matter for review on October 5,
Please accept our sincere apologies for any inconvenience you may have experienced as a result of the described matterWhile we are sincerely dismayed to learn of your experience, we thank you for making us aware of the details
We have flagged your account to prevent the sending of promotional checks in the future to your addressWe have also added your name and address to our Do Not Mail List to ensure that our Marketing Department does not send any literature to you at allPlease understand that it can take up to days for this to take effect as some marketing campaigns may already be in processWe apologize for not previously advising you of the timeframe necessary for this to take effect
We very much appreciate your business and the opportunity to address your concernsIf you would like to discuss the matter further or have any additional questions or concerns, you’re welcome to contact me at (614) 331-*** or 800-480-2265, extension ***
Closed case with phone call to customer:
-Apologized for any inconvenience
-Explained that fee was charged as account was taken negative again after deposit was made to cure the overdraft from the previous day
-Explained that additional information can be found on our website concerning hour
grace and timing and methods for deposits
-Refunded the overdraft fee she received as a courtesy
-Provided PRU contact info
No responce has been providedNo documents as requested by me have been provided.
Regards, *** ***
*** *** *** ***
*** *** *** ***
*** *** ***
*** *** ***
*
*** *** *** *** *** ***
*** *** ***
*** ** *** *
*** *** *** ** ***
*** *** **
***
* Dear *** *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on September 12, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 18, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** ** ***, which we received on October 5, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** ** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,Bob A*** Customer Advocacy TeamHuntington.com
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** *** which we received on March 8, for review. Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID ***, and although I am still not understanding why you would continue charging interest on a charged off account, due to the fact that the GAP and extended warranty issue was taken care of, I find the resolution is satisfactory to me
Dear
*** ***
The
Huntington National Bank (“Huntington”) is in receipt of your complaint filed
with the Revdex.com (“Revdex.com”) regarding your business checking
account ending in ***We received this matter for review on November 2,
2015.
After
a careful review of your concerns our findings reveal that although you may
have brought your account to a zero balance on October 13, you never
closed your accountPlease know that as long as you have the credit card reader
that we are unable to close your account and you are still liable for any and
all merchant service fees that would be incurred on your accountMost recently
you were charged on October 15, for
$25.00, October 20, for $and October 21, for $75.00, totaling $
in merchant service fees.
As
you did not have enough funds in your account to cover all of the merchant
service fees you incurred an Overdraft fee on October 20, and October 21,
for $each, totaling $You also received extended overdraft
fees on October 26, 2015, November 2, and November 9, for $
each, totaling $On November 2, a merchant service fee was presented
for payment however it was returned and you were assessed a $Returned
Item fee.
As
of November 12, we have refunded you $in merchant services fees and
a total $in Overdraft/Return fees as a courtesyYour current account
balance is $and once the credit card reader has been returned we will be
able to close your account at any timePlease know all fees that you would
incur going forward are validYou may contact our Merchant Services department
at ###-###-#### to arrange returning the credit card reader.
If
I can assist you in the future, you’re welcome to contact me at ###-###-#### or
toll free at ###-###-####, extension ***.
Sincerely,
Josh
B***
*** *** ***
The bank issued a stop payment on my account without my authorization and now are refusing to return the $fee that the other company has issued due to the bank error.Refund the fee the bank caused
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on November 28, 2016, for review
Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Sincerely,
The Customer Advocacy Team
Huntington National Bank
The fee was not paid at closing. It is part of the loan, and interest is being charged. That is the definition of "financed". It was deceptive to not include it in the "amount financed". I would have used another lender if I was aware of this bogus fee
Regards, *** ***
Dear Mr***
I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) and to follow up to our phone conversation on January 5, regarding a debit card dispute filed on your checking account ending in ***It was a pleasure speaking with you
Huntington
submitted a debit card dispute with reference number *** on November 13, for a transaction from *** Marketplace in the amount of $247.54, as you stated you did not authorize this merchant to debit your account
On November 19, 2015, Huntington reviewed this matter and provided you with a provisional credit in the amount of $That same day, we submitted a case to MasterCard in order to review this matter further with ***Once this was submitted, this process could take up to days to receive a response from the merchant
According to the dispute, we received a response from *** on December 7, 2015, which had shown that merchandise was purchased and sent to the buyerHuntington provided you with a dispute form and this information to reviewWe were requesting that you respond by December 21, or we would assume you were no longer disputing the transactionSince we did not receive your response by December 21, 2015, we closed the dispute and reversed the provisional credit from your checking account
During our phone conversation, you explained that you responded to our request for additional information and mailed that documentation to our Debit Card Operations departmentAt this time, it appears that we did not receive this information in order to further investigate this claim furtherHowever, I have submitted a second dispute with reference number 3349-05JANin order to have these claims reviewed a second time
At this time, the dispute is currently under review with our Debit Card Operations departmentPlease know that we issued provisional credit in the amount of $on January 5, while we investigate this claim furtherAs we discussed on the phone, the Debit Card Operations department will be contact with you directly with the final determination of your dispute
Mr***, I sincerely apologize for any inconvenience or delay you may have experienced during this matterProviding you with an excellent Huntington experience is our goalPlease know that the comments provided have been heard and forwarded to the appropriate level of management so any necessary enhancements can be made
If you would like to discuss this matter further please contact me directly at ###-###-#### or toll free at ###-###-####, extension ***, and I’ll be happy to assist you
Sincerely,
Adrianne P***
Huntington gave my money to a fraudulent merchant after I told them several times that the merchant was fraudulentNow they want to wash their hands of the matter and victimize me all over again
Thank you for your additional correspondence however, at this time the position of the Huntington National Bank ("Huntington") remains unchangedWe apologize for any inconvenience this may have causedIf you have any further questions or concerns please contact Josh B*** at ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on October 20, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank