*** *** *** ***
*** *** *** ***
*** *** ***
*** *** *** February 13, *** *** ***
*** *** **
*** ** ***
* Re: *** *** ** ***
*** *** ** ***
Dear Revdex.com/: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on February 7, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, *** *** *** *** Huntington National Bank Tell us why here
Revdex.com Complaint ID # ***
*** *** ***) Thu, 11/02/12:pm To Whom It May Concern, I received the notation today that my complaint was closedI apologize for not responding soonerI wanted to indicate that Huntington Bank did contact me after I filed the Revdex.com Complaint and they have resolved the issue in a positive wayI appreciate the assistanceThank you, *** ** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** * ***, which we received on September 27, for review Please accept this correspondence as our confirmation that we
have completed a thorough review of this matter and have contacted *** * *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, Bob A*** Customer Advocacy Team Huntington.com
this fee was not included in the amount to be financed. I did not pay the $fee at closing. According to our conversation, this $is included in the loan and I am being charged interest on it. Hence, it is being financed. There is no other definition of the word - I did not pay it, you gave me the credit, and now you are charging me interest. You say "Huntington is required to show that the fee was paid on line #". It was not paid, hence you are making a statement.This is just a series of accounting tricks (and people wonder why banks have a bad reputation). To repeat, I did not pay the fee at closing, it is part of the loan, and I am being charged interest. Hence, it should have been included in the "amount financed".
Regards, Matthew Metzgar
on January 16, the payment of was madeThat covered February alsoIn March you said you would pass a paymentWe made a payment March 6, of we made a payment anyway, when we should have notNow when they say pass a payments that means to get to the back of the loan and the next payment due is AprilOn April payment was taken. So in March there should've been no payment but March 6th A payment was made so that actually should've been April's payment now I made a payment in June, because of the way the payment dates work and I was refused on that to change it to towards the end of the month., this was mays. So even after they passed a payment for March I still made one I am up to dateJuly will cover June'sSo unless you are willing to change the dates then I will always pay the following month. Regards,
*** ***
The Huntington National Bank Customer Advocacy Team EA1WP.OBox Columbus, Ohio October 19, Revdex.com DUBLIN RDCOLUMBUS OH Re: Revdex.com Case *** Huntington Case #: *** Dear
*** ***: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on October 12, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Jacob Shaffer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Mr***
I’m writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) and as a follow up to our conversation by phone on July 2, regarding your concerns with your Huntington Voice Credit Card and the *** *** banking officeIt was a pleasure speaking with you
Thank you for your suggestionsPlease know, your feedback is very important to us in order to develop our product to fit your needsI have forwarded your suggestion to our Credit Card Product Management Team to review for any possible future enhancements
I apologize for any inconvenience you may have been caused in this matterProviding you with an excellent Huntington experience is our goal, and we are disappointed when we fall shortPlease note, I have shared your comments concerning the branch payment with the branch manager at the *** *** banking office for any necessary improvements can be made
If you have further questions, you’re welcome to call me directly at ###-###-####, and I’ll be happy to assist you
Sincerely,
*** ***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 13, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to thecomplaint you forwarded to us regarding *** *** which we received on March 28, for review.Please accept this correspondence as our confirmation that we have completed a thorough review
of thismatter and have contacted *** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI also would like to clarify: I disagree with Huntington Bank's version but gladly accept resolution of this matter
Hello,When I opened up this correspondence I can see where communication was listed 7/10/which I never received This e-mail is the first that I am hearing of this otherwise I would have responded accordingly This matter has not been satisfied! Huntington has refused to accept
responsibility that the entire matter/mess is their fault Each reps that I spoke with provided misinformation which was confirmed by the 2nd or 3rd rep or just flat out didn't know what they were doingThe rep who contacted me via telephone stated that his orders were from the exec officeEven after I provided the requested documents to show that the recipient charges a $late fee because Huntington failed to forward the funds in a timely mannerI informed him that I disliked the execs even more because they're a bunch of people with paychecks which run into the millions and they could care less about the customers I've also found out recently that Huntington has been a constant problem for another companyI received two different answers in some cases during this processFor example, I was told that copies of the check (front and back) would arrive via e-mail after I provided the e-mail addressOnly to find out when speaking to another Huntington Rep that they son't send checks via e-mail attachmentHuntington is a horrible banker and has horrible customer service repsIt has taken from June 23rd when I first contact Huntington and the Revdex.com to date for Huntington to finally provide copies of the cancelled check in questionA month!!!!!Thanks,*** ***
The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding your savings account ending with 95**
After a careful review of your above referenced savings account, your last transaction was performed on
September 30, Please know that when you do not perform any transactions within a month period your account goes into a dormant status and inhibits online activityYou are then required to go into the branch to perform a transaction to remove the account from the dormant status
Please note that typically a $a month dormancy fee is charged unless your balance is over $No fees were assessed to your savings account due to the dormant status, as you held a balance higher than the minimum requiredHowever, your checking account ending in *** is assessed a monthly statement fee of $as you have elected to receive paper statements instead of online statementsAs these fees are valid no refunds are warranted
If I can assist you in the future, you’re welcome to contact me at 614-418-*** or toll free at 1-800-480-2265, extension ***
Dear *** ***: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ** ***, which we received on June 7, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have contacted *** ** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on May 3, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms***,
This letter is in response to
your Revdex.com inquiry # *** regarding a Safeco personal auto policy placed
through Huntington Insurance in September 2013. You expressed a concern
perta***ng to the validity of rating your parents as drivers on your Auto
policy and
requested a payment to compensate you for premium paid for two
policy years which you feel you were charged in error
As an agent for Safeco Insurance
we are bound by the following guidelines regarding listing of all drivers in a
household:
“All licensed drives in the
household must be listed. Additionally, all members of the
household of age or over must be on the application as either rated, listed,
or excluded drivers, even if they are not currently licensed.”
Due to this requirement, your
parents were rated on your policy. Since we do not have access to any
recordings of calls between you and MrR*** we cannot confirm or deny that you
were given the opportunity to exclude your parents from the policy.
We therefore must assume that the topic was not discussed and offer our
apologies for this oversight
Upon request, Safeco provided
Huntington with premium rates that would have been charged if action had been
taken to exclude your parents. The difference in these rates
compared to the rates you paid is $for both policy terms (9/28/13-9/28/
and 9/28/14-9/28/15) and is being refunded to you by Safeco
Based on the explanation of guidelines provided to agents by
Safeco Insurance and the refund being processed by Safeco, we are considering
this inquiry closed as the requests made in your Revdex.com inquiry have been
addressed.
Sincerely,
Beth P***
*** *** *** *** ***
Huntington
Insurance, Inc
###-###-####
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 4, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Revdex.com:Are they offering any type of credit or do they just get to go on lime nothing happened?
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
*** *** *** ***
*** *** *** ***
*** *** ***
*** *** *** February 13, *** *** ***
*** *** **
*** ** ***
* Re: *** *** ** ***
*** *** ** ***
Dear Revdex.com/: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on February 7, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, *** *** *** *** Huntington National Bank Tell us why here
Revdex.com Complaint ID # ***
*** *** ***) Thu, 11/02/12:pm To Whom It May Concern, I received the notation today that my complaint was closedI apologize for not responding soonerI wanted to indicate that Huntington Bank did contact me after I filed the Revdex.com Complaint and they have resolved the issue in a positive wayI appreciate the assistanceThank you, *** ** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** * ***, which we received on September 27, for review Please accept this correspondence as our confirmation that we
have completed a thorough review of this matter and have contacted *** * *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, Bob A*** Customer Advocacy Team Huntington.com
this fee was not included in the amount to be financed. I did not pay the $fee at closing. According to our conversation, this $is included in the loan and I am being charged interest on it. Hence, it is being financed. There is no other definition of the word - I did not pay it, you gave me the credit, and now you are charging me interest. You say "Huntington is required to show that the fee was paid on line #". It was not paid, hence you are making a statement.This is just a series of accounting tricks (and people wonder why banks have a bad reputation). To repeat, I did not pay the fee at closing, it is part of the loan, and I am being charged interest. Hence, it should have been included in the "amount financed".
Regards, Matthew Metzgar
on January 16, the payment of was madeThat covered February alsoIn March you said you would pass a paymentWe made a payment March 6, of we made a payment anyway, when we should have notNow when they say pass a payments that means to get to the back of the loan and the next payment due is AprilOn April payment was taken. So in March there should've been no payment but March 6th A payment was made so that actually should've been April's payment now I made a payment in June, because of the way the payment dates work and I was refused on that to change it to towards the end of the month., this was mays. So even after they passed a payment for March I still made one I am up to dateJuly will cover June'sSo unless you are willing to change the dates then I will always pay the following month. Regards,
*** ***
The Huntington National Bank Customer Advocacy Team EA1WP.OBox Columbus, Ohio October 19, Revdex.com DUBLIN RDCOLUMBUS OH Re: Revdex.com Case *** Huntington Case #: *** Dear
*** ***: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on October 12, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Jacob Shaffer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I have over $water damage due to Huntington not resolving this minute issue for over a month
Dear Mr***
I’m writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) and as a follow up to our conversation by phone on July 2, regarding your concerns with your Huntington Voice Credit Card and the *** *** banking officeIt was a pleasure speaking with you
Thank you for your suggestionsPlease know, your feedback is very important to us in order to develop our product to fit your needsI have forwarded your suggestion to our Credit Card Product Management Team to review for any possible future enhancements
I apologize for any inconvenience you may have been caused in this matterProviding you with an excellent Huntington experience is our goal, and we are disappointed when we fall shortPlease note, I have shared your comments concerning the branch payment with the branch manager at the *** *** banking office for any necessary improvements can be made
If you have further questions, you’re welcome to call me directly at ###-###-####, and I’ll be happy to assist you
Sincerely,
*** ***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 13, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to thecomplaint you forwarded to us regarding *** *** which we received on March 28, for review.Please accept this correspondence as our confirmation that we have completed a thorough review
of thismatter and have contacted *** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI also would like to clarify: I disagree with Huntington Bank's version but gladly accept resolution of this matter
Hello,When I opened up this correspondence I can see where communication was listed 7/10/which I never received This e-mail is the first that I am hearing of this otherwise I would have responded accordingly This matter has not been satisfied! Huntington has refused to accept
responsibility that the entire matter/mess is their fault Each reps that I spoke with provided misinformation which was confirmed by the 2nd or 3rd rep or just flat out didn't know what they were doingThe rep who contacted me via telephone stated that his orders were from the exec officeEven after I provided the requested documents to show that the recipient charges a $late fee because Huntington failed to forward the funds in a timely mannerI informed him that I disliked the execs even more because they're a bunch of people with paychecks which run into the millions and they could care less about the customers I've also found out recently that Huntington has been a constant problem for another companyI received two different answers in some cases during this processFor example, I was told that copies of the check (front and back) would arrive via e-mail after I provided the e-mail addressOnly to find out when speaking to another Huntington Rep that they son't send checks via e-mail attachmentHuntington is a horrible banker and has horrible customer service repsIt has taken from June 23rd when I first contact Huntington and the Revdex.com to date for Huntington to finally provide copies of the cancelled check in questionA month!!!!!Thanks,*** ***
The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding your savings account ending with 95**
After a careful review of your above referenced savings account, your last transaction was performed on
September 30, Please know that when you do not perform any transactions within a month period your account goes into a dormant status and inhibits online activityYou are then required to go into the branch to perform a transaction to remove the account from the dormant status
Please note that typically a $a month dormancy fee is charged unless your balance is over $No fees were assessed to your savings account due to the dormant status, as you held a balance higher than the minimum requiredHowever, your checking account ending in *** is assessed a monthly statement fee of $as you have elected to receive paper statements instead of online statementsAs these fees are valid no refunds are warranted
If I can assist you in the future, you’re welcome to contact me at 614-418-*** or toll free at 1-800-480-2265, extension ***
Dear *** ***: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ** ***, which we received on June 7, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have contacted *** ** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on May 3, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms***,
This letter is in response to
your Revdex.com inquiry # *** regarding a Safeco personal auto policy placed
through Huntington Insurance in September 2013. You expressed a concern
perta***ng to the validity of rating your parents as drivers on your Auto
policy and
requested a payment to compensate you for premium paid for two
policy years which you feel you were charged in error
As an agent for Safeco Insurance
we are bound by the following guidelines regarding listing of all drivers in a
household:
“All licensed drives in the
household must be listed. Additionally, all members of the
household of age or over must be on the application as either rated, listed,
or excluded drivers, even if they are not currently licensed.”
Due to this requirement, your
parents were rated on your policy. Since we do not have access to any
recordings of calls between you and MrR*** we cannot confirm or deny that you
were given the opportunity to exclude your parents from the policy.
We therefore must assume that the topic was not discussed and offer our
apologies for this oversight
Upon request, Safeco provided
Huntington with premium rates that would have been charged if action had been
taken to exclude your parents. The difference in these rates
compared to the rates you paid is $for both policy terms (9/28/13-9/28/
and 9/28/14-9/28/15) and is being refunded to you by Safeco
Based on the explanation of guidelines provided to agents by
Safeco Insurance and the refund being processed by Safeco, we are considering
this inquiry closed as the requests made in your Revdex.com inquiry have been
addressed.
Sincerely,
Beth P***
*** *** *** *** ***
Huntington
Insurance, Inc
###-###-####
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 4, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Revdex.com:Are they offering any type of credit or do they just get to go on lime nothing happened?
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***