I am rejecting this response because: The offer did NOT state the automatic direct deposit had to be a one time deposit. Nor did it state the direct deposit couldn't be accrued. I wasn't looking to cash in on the $150 even though I've given Huntington $100 in direct deposits, so my calling customer service is a mute point at this point. There are several other Revdex.com complaints that were made as far back as last year and that are surrounding the same issue of the direct deposits. They were upset because there is ambiguity in the offer for the $150 cash bonus. I would suggest stating to your customers that the direct deposit must be a ONE TIME direct deposit of $50 and or that the direct deposit cannot be accrued. That removes the ambiguity in the original offer. My acct will remain open for as long as I need to reach 180, but after that... It will be closed.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Ms. [redacted] which we received on March 6, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding our customer, which we received on February 24, 2017 for review. Please accept this correspondence as our confirmation that we have completed...
a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Within 15 minutes of reading Ms. [redacted] Letter sent via USPS I attempted to use my account and agian another HOLD has been put on the account thru no...
fault of my own. After contacting her office directly as requested and not being able to reach her due being after business hours and with no additional assitance with the Customer Service Team I feel that this is an ongoing matter that this Case needs to be further reviewed.
Regards,
[redacted]
*Advised customer the card in question was used in the same vicinity within the hour of the charges claimed as fraud and the fraud department was unable to find the activities fraudulent.*Advised customer, no findings suggest or support there was another fraudulent card for these...
transactions.*Advised customer of ways to protect herself against possible fraud going forward.*Provided customer with the contact information to the PRU.*Provided customer with a good will offering as an act of good customer service.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on January 04, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Case closed with telephone call to customer: - Informed customer why bill payment was rejected - Advised customer to verify with his financial institution how to transfer funds as incorrect transaction code was remitted to Huntington - Closed customer’s account per his request - Customer...
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 19, 2017, for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Dear Mr. [redacted]I'm writing in response to your complaint filed with the Revdex.com ("Revdex.com") regarding yourInstallment loan account number ending in [redacted] with The Huntington National Bank ("Huntington").Huntington received this matter for review on December 15, 2015.Our records show...
that on November 24, 2015 a payment of $234.55 was made to this account. Thispayment was applied as a payoff to this loan and the title and lien release process was initiated.On August 18, 2015, you were sent a final payment letter informing you that a final payment of $912.41was due by September 1, 2015. This loans maturity date was September 1, 2015. Please remember thatwhen a loan reaches the scheduled maturity date, you are expected to make a payment to pay the accountin full. If you are unable to make the full payment your loan can be reviewed for other options.Per this correspondence it stated, "The payment coupon attached, which includes the payment due dateand total amount due, to pay the account in full. Your final payment may be more or less than yourprevious monthly payment if, you made payment early or late, other amounts remain unpaid on youraccount, you used our Pass-A-Payment feature, or you are prepaying you loan." I have enclosed a copy ofthis correspondence for your review.Huntington reports loan information in accordance with the Fair Credit Reporting Act and we find theinformation we have reported on your loan to be accurate. If you disagree with any information that weare reporting, you have the option of disputing the information with the credit agencies directly. Beloware the credit agencies and their contact information:Experian P.O. Box 2002 Allen, TX 75013 ###-###-#### www.experian.com TransunionPO Box 1000Chester, PA 19022-2000###-###-####www.transunion.comEquifaxPO Box 740241ATalanta, GA 30374###-###-####www.Equifax.com Providing customers with an excellent Huntington experience is our goal, but please understandHuntington has a legal obligation to provide fair and accurate account information, in accordance with theFair Credit Reporting Act ("FCRA"). Therefore, this information will remain on your credit report as it isaccurate.If I may be of any future assistance, you're welcome to contact me at ###-###-#### or ###-###-#### ext.[redacted]Sincerely,Jessica L[redacted]
The bank has not resolved any issues and no are discriminating against me due to bringing attention to the bank and their procedures and how they have not legally informed me of any of the process or have given me any reason besides they are closing my account because the bank made mistakes and could not meet their agreed guidelines There have to be laws to protect me against being bullied and harassed by a company due to the bank not following proper procedures and providing proper information to customer. I have contacted a lawyer. Regards,[redacted]
It is with reasonable expectation that the problem be resolved. Shawn O[redacted] has been more than helpful. With that said this process has been more than stressful and has delayed our building timeline. As stated it is expected for Huntington to give us a new loan with the same interest rate. What about all of the stress and time I have had to take off of work to fix this mess?
Regards [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:So far, I have not been contacted by anyone from Huntington Investment. So I am waiting for their response before I qualify my reaction any further. Thank You,[redacted]
reference to complaint ID [redacted],
Dear [redacted]:Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on May 31, 2017, for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear [redacted]:
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 18, 2017, for review.
Please accept this correspondence as our confirmation...
that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding I[redacted]s owner [redacted] which we received on June 02, 2017, for review. Please accept this...
correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Closed case with phone call to customer and resolution comments to Revdex.com:-Apologized for any inconvenience-As a courtesy, refunded the one $5.00 dormant fee that was charged on the account -Confirmed that her checking account is now closed and check for the remaining balance is being sent to her via...
I have two accounts and I transferred funds on the day it was overdrawn and it automatically changed the date of transfer but I should not have been overdrawn as I transferred before it was because of grace period. I insist on getting my 25.00 back as I did make sure it was not overdrawn had I known there was a time of day issue I would have made a cash deposit. The 33 I transferred over should have been sufficient but due to some sort of time of day it changed the date of transfer to next day. This should not be and it was in time. Please refund me my money.
Regards,[redacted]
I am rejecting this response because: The offer did NOT state the automatic direct deposit had to be a one time deposit. Nor did it state the direct deposit couldn't be accrued. I wasn't looking to cash in on the $150 even though I've given Huntington $100 in direct deposits, so my calling customer service is a mute point at this point. There are several other Revdex.com complaints that were made as far back as last year and that are surrounding the same issue of the direct deposits. They were upset because there is ambiguity in the offer for the $150 cash bonus. I would suggest stating to your customers that the direct deposit must be a ONE TIME direct deposit of $50 and or that the direct deposit cannot be accrued. That removes the ambiguity in the original offer. My acct will remain open for as long as I need to reach 180, but after that... It will be closed.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Ms. [redacted] which we received on March 6, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I dont have to pay for something that was your fault and now I cant have a bank account. I want this settled now Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding our customer, which we received on February 24, 2017 for review. Please accept this correspondence as our confirmation that we have completed...
a thorough review of this matter and have contacted our customer directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Within 15 minutes of reading Ms. [redacted] Letter sent via USPS I attempted to use my account and agian another HOLD has been put on the account thru no...
fault of my own. After contacting her office directly as requested and not being able to reach her due being after business hours and with no additional assitance with the Customer Service Team I feel that this is an ongoing matter that this Case needs to be further reviewed.
Regards,
[redacted]
*Advised customer the card in question was used in the same vicinity within the hour of the charges claimed as fraud and the fraud department was unable to find the activities fraudulent.*Advised customer, no findings suggest or support there was another fraudulent card for these...
transactions.*Advised customer of ways to protect herself against possible fraud going forward.*Provided customer with the contact information to the PRU.*Provided customer with a good will offering as an act of good customer service.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on January 04, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Case closed with telephone call to customer: - Informed customer why bill payment was rejected - Advised customer to verify with his financial institution how to transfer funds as incorrect transaction code was remitted to Huntington - Closed customer’s account per his request - Customer...
disconnected telephone call
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 19, 2017, for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Dear Mr. [redacted]I'm writing in response to your complaint filed with the Revdex.com ("Revdex.com") regarding yourInstallment loan account number ending in [redacted] with The Huntington National Bank ("Huntington").Huntington received this matter for review on December 15, 2015.Our records show...
that on November 24, 2015 a payment of $234.55 was made to this account. Thispayment was applied as a payoff to this loan and the title and lien release process was initiated.On August 18, 2015, you were sent a final payment letter informing you that a final payment of $912.41was due by September 1, 2015. This loans maturity date was September 1, 2015. Please remember thatwhen a loan reaches the scheduled maturity date, you are expected to make a payment to pay the accountin full. If you are unable to make the full payment your loan can be reviewed for other options.Per this correspondence it stated, "The payment coupon attached, which includes the payment due dateand total amount due, to pay the account in full. Your final payment may be more or less than yourprevious monthly payment if, you made payment early or late, other amounts remain unpaid on youraccount, you used our Pass-A-Payment feature, or you are prepaying you loan." I have enclosed a copy ofthis correspondence for your review.Huntington reports loan information in accordance with the Fair Credit Reporting Act and we find theinformation we have reported on your loan to be accurate. If you disagree with any information that weare reporting, you have the option of disputing the information with the credit agencies directly. Beloware the credit agencies and their contact information:Experian P.O. Box 2002 Allen, TX 75013 ###-###-#### www.experian.com TransunionPO Box 1000Chester, PA 19022-2000###-###-####www.transunion.comEquifaxPO Box 740241ATalanta, GA 30374###-###-####www.Equifax.com Providing customers with an excellent Huntington experience is our goal, but please understandHuntington has a legal obligation to provide fair and accurate account information, in accordance with theFair Credit Reporting Act ("FCRA"). Therefore, this information will remain on your credit report as it isaccurate.If I may be of any future assistance, you're welcome to contact me at ###-###-#### or ###-###-#### ext.[redacted]Sincerely,Jessica L[redacted]
I reviewed the response made by the business in reference to complaint ID 11105246, and find the resolution is satisfactory to me.
The bank has not resolved any issues and no are discriminating against me due to bringing attention to the bank and their procedures and how they have not legally informed me of any of the process or have given me any reason besides they are closing my account because the bank made mistakes and could not meet their agreed guidelines There have to be laws to protect me against being bullied and harassed by a company due to the bank not following proper procedures and providing proper information to customer. I have contacted a lawyer. Regards,[redacted]
It is with reasonable expectation that the problem be resolved. Shawn O[redacted] has been more than helpful. With that said this process has been more than stressful and has delayed our building timeline. As stated it is expected for Huntington to give us a new loan with the same interest rate. What about all of the stress and time I have had to take off of work to fix this mess?
Regards [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:So far, I have not been contacted by anyone from Huntington Investment. So I am waiting for their response before I qualify my reaction any further. Thank You,[redacted]
reference to complaint ID [redacted],
Dear [redacted]:Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on May 31, 2017, for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear [redacted]:
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 18, 2017, for review.
Please accept this correspondence as our confirmation...
that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding I[redacted]s owner [redacted] which we received on June 02, 2017, for review. Please accept this...
correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Closed case with phone call to customer and resolution comments to Revdex.com:-Apologized for any inconvenience-As a courtesy, refunded the one $5.00 dormant fee that was charged on the account -Confirmed that her checking account is now closed and check for the remaining balance is being sent to her via...
the US Postal Service-Provided PRU contact info
I have two accounts and I transferred funds on the day it was overdrawn and it automatically changed the date of transfer but I should not have been overdrawn as I transferred before it was because of grace period. I insist on getting my 25.00 back as I did make sure it was not overdrawn had I known there was a time of day issue I would have made a cash deposit. The 33 I transferred over should have been sufficient but due to some sort of time of day it changed the date of transfer to next day. This should not be and it was in time. Please refund me my money.
Regards,[redacted]