Keefe Commissary Network Sales

Dear *** *** Please note all products on the Virginia menu has been approved by the facilityThe choice to purchase items are strictly that of the buyerIf for any reason you are ever unhappy with your purchase please return the item for a full refundAs always thank you for choosing
Access Securepak

Initial Business Response /* (1000, 5, 2015/10/23) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
7/10/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent his player in to be reviewed on 8/19/and on 9/7/Access Corrections sent Mr*** player back with a letter stating that the player was unable to be repaired and the warranty period had expiredAccess Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you
The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2015/09/11) */
Contact Name and Title: *** *** CSRMGR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@keefegroup.com
Dear *** ***
Sorry for any confusion regarding promotional itemsPlease note these are not contractual items
These
are items that we as company make available to offer as incentives to our customersTo show our appreciationIn your case some promotional items were not availableIn those cases the buyers have an option to select others items or the orders will ship without them

Initial Business Response /* (1000, 5, 2016/03/09) */
Contact Name and Title: Access Corrrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - RXXXXX, account we show that the MPplayer was issued on
4/9/The manufacture warranty time frame for Florida DOC is days from the date it is issuedOur records show that Mr*** sent his player in to be reviewed on 3/8/and on 3/12/Access Corrections shipped the player back recoveredOn 1/21/Mr*** sent the player in for reviewOn 2/1/Access shipped the player back with a letter stating that we were unable to recover the playerAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you
The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

After speaking with the manager at ***
*** the issue is with product changeThe manufacture of the GPX radio went from using AA batteries to AAA batteriesThis caused some confusion for staff and offendersIf the offender ordered the AA radio it was substituted with the AAA radio*** *** staff doesn't issue batteries to offenders a list is provided to security and they are provided the productSecurity staff then verifies the offender has the required product to use the batteries before they can receive themThis could explain why it is being held in propertyWe can issue him the correct batteries to resolve the issueAs for the items he would like to have he has access to an order form they are provided by the building he resides in, and property is processed monthlyHe is due a refund for #*** file folders (5), in the managers absence the receipt was missed filed and he will receive his refund by the end of the weekHope this helps

Initial Business Response /* (1000, 5, 2015/12/03) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on 4/30/
The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 9/24/and on 10/2/Access Corrections sent Mr*** player back recovered On 11/26/Mr*** sent the player in to be reviewed On 12/8/Access Corrections sent Mr*** player back with a letter stating that the player was unable to be recovered and the warranty period had expired Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear *** ***, As stated in our last correspondence the order received was processed and shipped within the timeline of the shipping agreement A full refund can be issued in the event the products are returned. Thanks again for Choosing *** ***

Initial Business Response /* (1000, 5, 2015/12/09) */
Dear *** ***,
We apologize for any misunderstanding on the Deposit System Please note Access Corrections offer a deposit service on behalf of the residents, & their families We have no prior knowledge of any debts the inmates may owe
to the state or to the facilitiesThat information is not shared with usOnce the deposit is completed it is up to the facilities inmate trust account to distribute the funds Access Corrections does charge a processing fee for all deposit transactionCorrespondence with the inmate will help to notify family members if fines are due
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am only choosing yes because there is nothing that is going to be done and a disclosure is not going to be put on your website about deposits being used for booking fees and fines The portion of their response that due not charge a fee for processing is not accurate, I put $on my sons account and was charged a total of $26.95, that means a fee of $was charged to me for a processing fee I will no longer put money on my sons account for him to purchase hygiene items since it will just be taken for booking fees Which means you will no longer be making money off of me! I will pass the word along to folks that I meet during visitation with my son, that they may be paying fines and booking fees for the inmate instead of there loved one being able to purchase things they may need for hygiene or to get a snack Revdex.com Thank you for help in this matter

Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** XXXXXX account we show that the MPplayer the inmate is
referencing was issued on 4/1/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent his player in for repair on 9/17/13, and on 2/16/On both occasions Access Corrections was able to recover Mr*** MPplayerOn 6/10/Mr*** sent his player in again to be reviewedOn 6/23/Access Corrections sent Mr*** player back with a letter stating that the player was unable to be recovered and the player was out of warrantyAs long as the MPplayer was purchased from Access Corrections, we will always attempt to recover the player free of charge
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Dear Mr***,We are sorry that you feel the music kiosk at *** Correctional Facility damaged your player. We offer a player review / repair service on all our MPplayers. Out players come with a day manufacturer's warranty, but we offer the review service whether the player is
covered under warranty or not. We are more than happy to review your player for you and try to recover the player to full functionality.Access Corrections has music kiosks all across the United States, and we monitor this equipment remotely and review the functionality of this equipment with notices of player issues and facility notification that the kiosk is malfunctioning. Access Corrections reviews trends in notifications, especially when those notifications are coming from the same facility. We do no have record of such a trend in player / kiosk notifications from *** C.F., nor do we see above player return numbers from *** at the time that we received notification from you concerning your player.There's no evidence that the kiosk is damaging players at *** Correctional Facility, and we have numerous connections, song downloads, and successful player updates at this facility. If you would like us to review your player and try to recover the functionality of the player, please contact us at *** option to make arrangements to get your player to Access Corrections

Good afternoon,Access Corrections and *** *** *** is not responsible for the transition to a new music vendor. The Department of Corrections made this decisionWe have complied with all directives given to us from the DOC. It is the sole decision of the Florida Department of
CorrectionsFor requests for refund and answers about accessing music purchased, please contact Florida Department of Corrections.Thank you

Access Promptly made satisfactory corrections to my complaint. They even went the extra mile and replaced a $moldy bacon bits I wrote them about but did not put in the complaint. Since after walking away from the R&R window we have little recourse for problems. Thank you for
your help with my complaint. You may be receiving many more soon. But I hope Access begins to keep it straight. Thank You

Complaint: ***
I am rejecting this response because:While I appreciate that customer service does not have access to the account to delete a profile, either someone higher up in the company or the creator of the software should have access to do so. Please ensure that my account is deleted. It is disingenuous to assert that an account made can NEVER be deleted
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, unless the refund doesn't happen as promised
Sincerely,
*** ***

Good afternoon, Thank you for bringing to our attention the issue of kiosk not working at your facilityAfter researching the issue, we have forwarded your report and our findings to our technical helpdesk for further researchOur technical team is aware of the issue and they have been working on
it and will continue to do so until it’s fixedAs soon as we receive any word on the issue from them, we will forward it to your facilityConcerning your Edge Mini tablet, you should now be in possession of your MPplayerIt is activeOnce the kiosk issue is fixed, you should be able to connect it to the kioskWe apologize strongly for the inconvenience you are experiencingThank you

Good afternoon*** *** and *** *** *** is not responsible for the transition to a new music vendor. The Department of Corrections made this decisionWe have complied with all directives given to us from the DOC. It is the sole decision of the Florida Department
of CorrectionsFor requests for refund and answers about accessing music purchased, please contact Florida Department of CorrectionsThank you

Initial Business Response /* (1000, 10, 2015/07/22) */
Dear Mr***
A deposit was made on 12/20/in the amount of $($went to *** *** The charges were reversed by the card holderBeing That the money was received by Mr*** unfortunately we will not be accepting
any debit/credit card transactions for purchases until that balance is paidHowever an order can still be made via money order onlyDeposits can be made through *** and the number they can be reached at XXX-XXX-XXXX and XXX-XXX-XXXX or they family/friend can visit ***.com website

Initial Business Response /* (1000, 5, 2016/02/18) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
12/28/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 3/19/and on 3/27/Access Corrections shipped the player back recovered Mr*** sent his player in to be reviewed on 1/19/and on 2/1/Access Corrections shipped the player back with a letter stating that we were unable to recover the player Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 10, 2015/08/17) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
4/24/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that MrMoberg sent the player in on 6/26/to be review by Access Corrections On 7/8/Access Corrections shipped MrMoberg's player back stating that Access Corrections was able to recover the player On 7/2/MrMoberg sent in the player to be reviewed On 7/20/Access Corrections shipped the player back with a letter stating Access Corrections was unable to repair the player Access Corrections will attempt to review any player purchased from Access free of charge no matter when the player was purchased
The warranty covers software and function defects for the MP3/MPplayers or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 7, 2015/10/01) */
Dear *** *** #XXXXXXX,
Sorry for any confusion, the item of Alka-Seltzers you received is only packaged tablets per packagesThe price you paid was the cost of a two tablet packageThanks again for choosing Access Securepak