Keefe Commissary Network Sales

Initial Business Response /* (1000, 10, 2015/07/22) */
Dear Mr***
A deposit was made on 12/20/in the amount of $($went to *** *** The charges were reversed by the card holderBeing That the money was received by Mr*** unfortunately we will not be accepting
any debit/credit card transactions for purchases until that balance is paidHowever an order can still be made via money order onlyDeposits can be made through *** and the number they can be reached at XXX-XXX-XXXX and XXX-XXX-XXXX or they family/friend can visit ***.com website

Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX account we show that the MPplayer was issued on
11/13/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in for review on 9/18/ On 10/4/Access Corrections shipped the player back to Mr*** with a letter stating that the player was able to be recovered Access Corrections was able to recover Mr***'s player on other occasions On 6/1/Mr*** sent the player in for review On 6/23/Access Corrections sent the player back with a letter stating that Access Corrections was unable to recover the player and the warranty period had expired Access Corrections will attempt to recover any MP3/MPplayer that was purchased from Access Corrections free of charge If the player is unable to be recovered and is still under warranty Access Corrections will replace the player free of charge
The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear *** ***, We have no record of being notified of missing itemsWe will immediately refund for 1of item #*** coffee and of item #** non diary creamerWe apologize for any inconvenienceFor a total of Thanks for choosing Access Securepak

Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX account we show that the MPplayer was issued on 12/7/The manufacture warranty time frame for Michigan DOC
is days from the date it is issuedOur records show that Mr*** sent his player in for review on several occasions to be reviewedOn 8/21/Mr*** sent his player in for review and on 9/2/Access Corrections sent Mr*** player back with a letter stating the player was unable to be recovered and the player was out of warrantyAccess Corrections will attempt to recover any MP3/MPplayer that was purchased from Access Corrections free of chargeIf the player is unable to be recovered and is still under warranty Access Corrections will replace the player free of charge
The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 9, 2015/12/03) */
The complaint received is from an inmate at a Correctional Center in VirginiaProcedure requires that the inmate forward a written communication to the appropriate personnel at the facilityA manager on-site at the facility will investigate
and try to resolve any issues
Thank you-
Keefe Commissary Network

Initial Business Response /* (1000, 5, 2015/12/15) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
6/19/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 10/29/ On 11/3/Access Corrections sent Mr***'s player back with a letter stating that the player was unable to be recovered and the warranty period had expired Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear *** ***,We received your complaint in regards to a cassette playerPlease provide us with more information so that we can look into this matterWhat is your I.Dnumber? When and where was the cassette purchased. We look forward to looking into this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good afternoon,We have reviewed the issue for *** *** * ***We understand his strong concernWe are shipping a replacement to him right awayThe reason for the delay lies in the inability to reset players from Iowa*** *** went fully to a different system for media and kiosks
*** *** unfortunately did not have the software to reset playersWe just very recently received a new version of our application for resetting the *** ***’s for Iowa and started to reset them today (10/24/2017)We apologize for the long delayAs stated earlier, we are shipping a player right away.Thank you.

Hello Mr***,Access Corrections apologizes that the redelivery of the song track, "Shut Up 'n Play Yer Guitar" by Frank Zappa is not resolving the issue of downloading and playing the song track.With these failed attempts, we must ask for your assistance in resolving the issue with this song
track. Please locate the song track in your file manager folder of your player. Whether it shows up as "Shut Up 'n Play Yer Guitar" or by file number 1074784067, please mark the track for deletion. This will delete the track from your player when you connect to the music kiosk. From there; you should still be able to see the track in your file manager, as the track is part of your purchase history. Locate the track again and mark it for reorder. Connect to the kiosk and the song will be redelivered from our master library.These actions eliminates the possibility that the track as stored on the kiosk is corrupt. It also eliminates any issues with download from kiosk to player. These actions will force the kiosk to pull the track from our master library and deliver that copy of the song track, as opposed to the track as stored on the kiosk currently.This is the best option for resolve this issue. We wish we could do more remotely, and appreciate your assistance in taking the above actions

Initial Business Response /* (1000, 5, 2016/02/09) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
2/2/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** has had a player replaced on 2/12/15, but has never sent this player in for review Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Please advise if Mr*** would like to have the player sent in for review Thank you
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Under Customer’s Statement of the Problem, it said, "See Attached"However, there was no attachment

Initial Business Response /* (1000, 5, 2015/09/18) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX account we show that the MPplayer was issued on 4/3/
The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in for review on 8/26/ On 9/2/Access Corrections shipped the player back to Mr*** with a letter stating that the player was unable to be recovered and the warranty period had expired Access Corrections will attempt to recover any MP3/MPplayer that was purchased from Access Corrections free of charge If the player is unable to be recovered and is still under warranty Access Corrections will replace the player free of charge
The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

The complaint has been sent to the account manager over that facility and I will this file as soon as I hear it has been rectified. Thanks

Initial Business Response /* (1000, 5, 2015/06/19) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on 12/7/
The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that MrSpears sent his player in on several occasions, 12/20/12, 11/12/13, and 6/16/Each time Access Corrections was able to repair the playerAccess Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased
The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

This letter is in response of Revdex.com complaint ***. There are two things happening here.Although StClair County in Illinois is now a customer of Keefe Commissary Network, they were not in November 2016.With that said, we reached out to the account representative for the Saint Clair County
Jail and they do not show that *** *** * *** has ever ordered the stated missing item, SBottoms Thermal XXL

Initial Business Response /* (1000, 5, 2015/06/30) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, complaint in reference to song downloads and the songs being
delivered in a timely fashionAccess Corrections has a procedure in place for issues with songs on back orderWhen songs are on back order the inmate should fill out a tech form and submit it to Access Corrections, the songs are usually delivered within 24-48hrsIn some uncontrollable cases it might take a little longerAfter reviewing Mr***'s playlist, we show that some of the songs are ready to be downloaded all Mr*** would need to do is connect to the kiosk to retrieve missing songsWe have forwarded the issue to our tech team and they will also review Mr***'s account to make sure everything is processing correctlyThank you
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2016/02/25) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, complaint in reference to Access Corrections not
responding to his request to have some information on the program Mr*** should contact a staff member at the facility and direct the request to the staff member The staff member will have knowledge on how to get his request to Access Corrections Please have Mr*** to order the keyboard with a staff member at his facility Thank you
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2015/11/20) */
Mr*** *** order date 10/14/was fully refunded in the amount of $
Thank you-
Keefe Commissary Network

Initial Business Response /* (1000, 5, 2015/04/02) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
4/13/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent his player in on 12/19/to be review by Access CorrectionsOn 12/30/we shipped Mr***'s player back stating that Access Corrections was able to repair the playerOn 1/28/Mr*** sent his player in to be reviewedOn 1/30/Access Corrections shipped Mr***'s player back with a letter stating that Access Corrections was unable to repair the playerAccess Corrections will attempt to repair any player purchased from Access free of charge no matter when the player was purchased
The warranty covers software and function defects for the MP3/MPplayers or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections