Keefe Commissary Network Sales

Access Promptly made satisfactory corrections to my complaint.? They even went the extra mile and replaced a $moldy bacon bits I wrote them about but did not put in the complaint.? Since after walking away from the R&R window we have little recourse for problems.? Thank you for your help with my complaint.? You may be receiving many more soon.? But I hope Access begins to keep it straight.? Thank You

Dear [redacted] ,We received your? complaint ? in regards to a payment of $being sent in to us? for a catalogPlease note we have no record of receiving any checks or money orders from you in the amount of $In addition our catalogs are not sold they are provided free for participating facilitiesPlease check with your trust account on the status of the $We apologize for any misunderstanding

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Contact Name and Title: Access Corrrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX complaint in reference to Access Corrections business practices and that we should make changes to allow purchasing songs more user friendlyAccess Corrections is currently implementing and has implemented several strategies that make our process more proficient and efficient to enhance our business practicesAs for the prices of the MP3/MPplayers and songs, Access Corrections has done the research to have a fair price for our products We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

The last four digits of the card is ***

Complaint: [redacted] I am rejecting this response because: "Please note our system does not allow access us to delete personal email accounts."? This is not acceptableIf you are storing personal information of your customers, you need to be prepared to purge this information at a customer's requestThere's no technical reason why this can't be removed Sincerely, ***? [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 6/19/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in to be reviewed on 10/26/and on 10/29/Access Corrections sent Mr [redacted] player back with a letter stating that the player was unable to be recovered and the warranty period had expired Access Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we can Thank you Thank you for choosing Access Corrections

Dear [redacted] , We received your complaint about deposit issues, please note we do not hold any deposits for daysAll deposits are electronically transmitted to the facilities within hoursDeposits are money transfers and as a result, there may be times when? they are subject? to verifications for security reasonsIf you ? have received a declined on a deposit, please check with your banking institutions as we do not declined any depositsAlso note the facility may have a minimum deposit requirement that they will allow per week

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 1/6/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in to be reviewed on 10/26/and on 10/29/Access Corrections shipped the player back with a letter stating that we were unable to recover the playerAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Good afternoon [redacted] and [redacted] is not responsible for the transition to a new music vendor.? The Department of Corrections made this decisionWe have complied with all directives given to us from the DOC.? It is the sole decision of the Florida Department of CorrectionsFor requests for refund and answers about accessing music purchased, please contact Florida Department of CorrectionsThank you

Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 8/13/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] has never sent his player in to be reviewedWe show that on 4/9/Access Corrections provided a Return Authorization number to have the player sent in for reviewWe would like Mr [redacted] to use RA#XXXXX to have player sent in for reviewAccess Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Complaint: [redacted] I am rejecting this response because:While I appreciate that customer service does not have access to the account to delete a profile, either someone higher up in the company or the creator of the software should have access to do so.? Please ensure that my account is deleted.? It is disingenuous to assert that an account made can NEVER be deleted Sincerely, [redacted]

Thank you for the report of Mr [redacted] To better assist Mr [redacted] and to direct this issue to the proper department, please have Mr [redacted] describe the product that was originally orderedOnce we receive this information, we can then act upon it.We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we can.? Thank you.? Thank you for choosing Access Corrections

Good afternoon, After reviewing [redacted] – [redacted] – account we show that the MPplayer was issued on 9/5/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in to be reviewed on 7/12/and on the same Access Corrections shipped the player back with a letter stating that we were unable to recover the player Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank youThe warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOCWe appreciate Mr***’s business and will continue to honor our commitment to provide the best customer service we can Thank youThank you for choosing Access Corrections

Good afternoon,? After reviewing [redacted] ?" [redacted] , account we show that the MPplayer was issued on 3/29/13.? The manufacture warranty time frame for Michigan DOC is days from the date it is issued.? Our records show that Mr [redacted] sent his player in to be reviewed on several occasions.? On 6/28/Access Corrections shipped the player back with a letter stating that we were unable to recover the player.? Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.? Please advise if Mr [redacted] would like for Access Corrections to review the player again.? Thank you.? The warranty covers software and function defects for the player or ear buds.? Physically damaged items cannot be returned, exchanged or refunded.? When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.? Warranty expiration dates vary by the DOC.? ? We appreciate Mr [redacted] ’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you.? Thank you for choosing Access Corrections

To Revdex.com:The letter states the complaint is from [redacted] concerning an SEC-playerHowever, the attachment with it concerns a complaint about an outdoor rug from [redacted] bought from a vendor other than Access CorrectionsTo best assist the complainant, please forward his attachment with his complaintWe can then research the issue more accurately.Thank you

Good afternoon, After reviewing [redacted] – [redacted] – account we show that the MPplayer was issued on 11/30/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in to be reviewed on 10/26/He stated that the player would not connect to the kioskHe also stated that it plays but music is distorted at timesIt was inspected and could not be recovered Access Corrections shipped the player back with a letter stating that we were unable to recover the playerAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased within the time frame of Michigan DOC’s contract Thank youThe warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOCWe appreciate Mr[redacted] ’s business and will continue to honor our commitment to provide the best customer service we can Thank youThank you for choosing Access Corrections

Good afternoon, After reviewing [redacted] , account we show that the MPplayer was issued on 4/24/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that MrDavis sent his player in to be reviewed on 5/29/and on 3/28/Access Corrections shipped the player back with a letter stating that we were unable to recover the player on 3/29/Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedIf MrDavis would like for us to review the player again, please reference RA# *** Thank you The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC We appreciate MrDavis’s business and will continue to honor our commitment to provide the best customer service we can Thank you Thank you for choosing Access CorrectionsGCOMPLAINT ACTIVITY REPORT Case # Revdex.com Serving Eastern Missouri and Southern Illinois Consumer Info: Forbes II, #664612, David Business Info: Access Catalog Co Caberfae Hwy Manistee, MI 49660- - - 925- Location Involved: (Same as above) Consumer's Original Complaint : I would like to file a report complaint on the MDOC and Access Corrections for selling us prisoners over priced products that are bad a faulty For the past six months I have been trying to get the address to the Revdex.com from our Law Library but of course the facility here doesn't like us inmates reporting the MDOC foul and corrupt business deals that take advantage of us prisoners and our families I finally got you guys address from my Father Since about the Gall of the MDOC as allowed us prisoners to purchase one band of MPPlayer through access corrections It is the MAPD MAXX 4GB and MAXX 8GB personal media play I bought the MAXX 8GB player for $plus the adapter for $15.90- so all together I spent $and I received it on may 2, The whole reason why I bought this product is because they claimed that it was a good product and both the MDOC and access state to us that we would have no problems with this product and we would be able to purchase any songs that we liked with no expectations and with no limitations for $a song (They lied) I only had my MPplayer for months when it started shutting down and would say disabled please connect to kiosk But when the officer here would connect it to the kiosk it wouldn't up load like it should So, I sent it back to access in Oct of and they inspected it and doing it to have a software malfunction They fixed it for free and apologized for any inconvenience and that I shouldn't ever have this problem again I got my MPplayer back in Jan 7, and seven months later on Aug 20, the software malfunction reared its ugly head and once again I must sent I back to them to fix the problems It sees that this product is really more like a $software infested device that is going to be a long term headache and rip off Now as for the songs, on March 1st or April 1st that MDOC and access both decided that we adults who are over the age of years old were unfit to buy or listen to any explicit songs So when we buy the song we like for the $1.48, we get a song that has a silence spots in the song where the curse word or derogatory phase was, which makes the song sound like crap or like your listening to a record/CD skipping Purchasing the songs are no longer for the $that we prisoners agree to with the claim that we could buy any song that we liked with no exceptions and with no limitationsOnce again they lied In closing, I would like to thank you and your staff for taking the time out to look over and read this long letter There is other issues I would like to rise on another totally different subject but I will rise that problem at another date and time For now this is the first that needs to be addressed and the prisoners here and our families look forward to any answers or solution that the Revdex.com can give us Your time in handling this is greatly appreciated by all of usPlease have a Nice and Peaceful day!!! David Forbes Consumer's Desired Resolution: I want my MPplayer fixed Revdex.com Processing 10/07/ 31sn Revdex.com Complaint Received by Revdex.com 10/07/ 31sn Revdex.com Forward to Another Revdex.com - OTTO 10/07/ Otto MAIL Inform Consumer Case Transferred to Another Revdex.com 10/07/ Otto EMAIL Inform other Revdex.com Case Transferred 10/07/ Otto Revdex.com Case Closed as TRANSFERRED to another Revdex.com 10/08/ Revdex.com Revdex.com Complaint Received by Revdex.com 10/08/ DPT Revdex.com Complaint Reviewed by Revdex.com Operator 10/08/ Otto MAIL C- Send Acknowledgement to Consumer - Non-Mbr 10/08/ Otto EMAIL B- Inform Business of Complaint - Non-Mbr

We were out of stock for a while due to Timex discontinuing the style of Ironman watch that was offered We have brought in the replacement Ironman watch and are currently filling orders This issue has been resolved

Good afternoon,We, along with management,? have reviewed the issues the resident has presented.Concerning the name change, our system shows from the daily feed it receives from AK DOC that the name change hasn't been done on the facility's end.? Once the change has gone through on their end, it will come through the resident feed that we receive daily and display in our systemOnce this happens we can then address the issue further.Concerning transferring all music from an MPto a new Edge Mini tablet, all songs previously purchased may be downloaded onto the new player at no chargePlease note that only one device may be active at any one time.Concerning your music on your player, our system as of 5/30/shows that all songs except "Pain Killer" have been delivered and receivedOur system also shows that the song is available on the kiosk for downloading.Thank you

Complaint: [redacted] I am rejecting this response because: I contacted ? the company first by phone and talked to a customer service repthey told me someone would call me back with an update; however two days after the attempted charge no one called back.I have contacted the company multiple times via email and received responses, see attached, the first few times they kept telling me that it is only a pending charge even though I kept telling them it moved from pending to paid.I responded to Access Corrections email requesting where they finally asked for the Access Corrections siID and credit card informationThat was the email response from Access CorrectionsAlong with that information they asked for copy of the item on the credit card bill which had cycled and that was sent to them as an attachment.In addition I have tried to purchase message plans on 9/11/and 9/15/Each time their system has a system errorBoth charges are currently still in Pending Status.In switching to a different credit card on the 9/11/I was able to get one attempt to processIt is like Russian Roulette to get Access Corrections system to process any credit cardGetting an "INFORMED" response from Access Corrections is even harder.If the two above charges do post (instead of dropping off) I will be adding those as NEW complaint's to the BBS.Since they have not as of yet ? credited my account I will start the dispute process with Visa.? It seems not only can Access Corrections not process charge; they also have a problem finding the records of phone and email contact with their company Sincerely, [redacted]