Keefe Commissary Network Sales

Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - BXXXXX, account we show that the MPplayer was issued on 10/4/The manufacture warranty time frame for Florida DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in to be reviewed on 2/2/and on 2/6/Access Corrections shipped the player back with a letter stating that we were able to recover the playerOn 11/11/Mr [redacted] sent his player in for review and on 11/19/Access Corrections sent the player back with a letter stating that the player was unable to be recoveredAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Good afternoon, After reviewing [redacted] – [redacted] - account we show that the MPplayer with s/n ending in was issued on 1/30/ The manufacture warranty time frame for Florida DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in to be reviewed on 8/2/and on 8/5/Access Corrections shipped the player back with a letter stating that we were unable to recover the player Our records then show that Mr [redacted] bought a new player with s/n and it was issued on 8/30/This player was sent in on review on 10/8/It was recovered and sent backOn 5/25/Access Corrections received the player s/n It was recovered and returned to Mr [redacted] Later last year, Mr [redacted] returned the player s/n to request that it be returned to stock and he receive a refundHowever it was shipped back to Mr [redacted] because at that time it was well past the warranty period of days– 12/2/– compared to 830/Thank youThe warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOCWe appreciate Mr [redacted] ’ business and will continue to honor our commitment to provide the best customer service we can Thank youThank you for choosing Access Corrections

This letter is in response of Revdex.com complaint [redacted] There are two things happening here.Although StClair County in Illinois is now a customer of Keefe Commissary Network, they were not in November 2016.With that said, we reached out to the account representative for the Saint Clair County Jail and they do not show that [redacted] has ever ordered the stated missing item, SBottoms Thermal XXL

Good afternoon,After reviewing [redacted] – [redacted] – account, we show that the player was issued on 12/20/ The manufacturer’s warranty time frame for Michigan DOC was days from the date it was issuedAdditionally, Michigan DOC decided not to extend or renew the contract with Access CorrectionsIt was their decision, not Access CorrectionsThe contract covered the service that Access Corrections would provideNow it has expiredAccess Corrections no longer services MI DOC playersAgain, this is MI DOC’s decision.Thank you

Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ Dear [redacted] ***, Please understand that as a supply & demand business for the correctional institutions there are going to be time when we are going to be out of stock on productsPlease understand that we would never alienate any one person from any of our productsSorry for any misunderstanding

Complaint: [redacted] I am rejecting this response because: Hi, in response to my complaint against access securepakThe business in question has responding by disrespectfully accusing me of selecting the wrong prison, instead of taking responsibility for their own mistakeFor starter, once you enter the inmate's I.DNumber it selects the prison the inmate is locatedYou must also select the state, as you will see if track the package, it's the state of California (I do have pictures and screen shots of this if anyone decides they wanna view it be it gets changed mysteriously)It doesn't take two months to return a packageI put in all the correct information, and it was shipped to wherever the company shipped it toBottom line, I with my hard working money, purchased a package from Access SecurePak on April 1, As of May 10, 2016, the package has yet to be delivered or found, with no effort at all to locate itI am still requesting a full refundThank you, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXX, complaint in reference to song downloads and the songs quality and the song being correctAccess Corrections has a procedure in place for issues with song quality and to make sure the correct song is being downloadedMr [redacted] mentioned that he submitted a tech form in reference to the issues he is having with the song downloadsThis would be the proper procedure for song issuesI have reviewed those tech forms and it seems that our review team has reviewed the issues and has confirmed that there were no issues with the songs mentioned and the songs or correct as labeled We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, complaint in reference to song downloads and the songs being mislabeledAccess Corrections has a procedure in place for issues with songs and any discrepancies with the songs purchasedWhen songs have any issues the inmate should fill out a tech form and submit it to Access CorrectionsThe songs are then reviewed by our review team and the inmate is given the resolution for the song issueIf the songs are confirmed to have issues the songs would be refunded back to the inmateAccess Corrections does not label the songs, the songs are labeled by the artist or the record labelAfter reviewing our song ticket system we show no ticket for Mr [redacted] If Mr [redacted] would like Access Corrections to review any songs that he has issue with, please have Mr [redacted] fill out a tech form and submit it to Access Corrections to be reviewed by our review teamThank you We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX account we show that the MPplayer was issued on 4/3/ The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in for review on 8/26/On 9/2/Access Corrections shipped the player back to Mr [redacted] with a letter stating that the player was unable to be recovered and the warranty period had expiredAccess Corrections will attempt to recover any MP3/MPplayer that was purchased from Access Corrections free of chargeIf the player is unable to be recovered and is still under warranty Access Corrections will replace the player free of charge The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 3/31/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent the player in on 4/17/to be reviewedOn 4/27/Access Corrections sent the player back with a letter stating that the player was able to be recoveredMr [redacted] sent the player in for review again on 1/6/16, and on 1/12/Access Corrections shipped the player back with a letter stating that the player was unable to be recoveredAccess Corrections will attempt to repair any player purchased from Access Corrections free of charge, no matter when the player was purchased The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] XXXXXX, account we show that the MPplayer was issued on 10/6/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in to be reviewed on 11/20/and on 11/26/Access Corrections shipped the player back to Mr [redacted] recovered On 12/26/Mr [redacted] sent his player in to be reviewed, and on 1/8/Access Corrections shipped the player back to Mr [redacted] recoveredOn 10/22/Mr [redacted] sent the player in to be reviewed, and on 10/27/we sent the player back with a letter stating that the player was unable to be recovered and the player was out of warranty On 12/8/Mr [redacted] sent the player in to be reviewed, and on 12/10/Access Corrections sent the player back with a letter stating that the player was unable to be recovered and the player was out of warranty Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you Thank you for choosing Access Corrections

I have spoken to the Account Manager for the facility of the complainant.? We haven't received any complaints on the cooler from the facility itself.? Below is the manufacturer's information[redacted] Chicago, IL 60644? Thanks?

Initial Business Response / [redacted] (1000, 10, 2016/01/15) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show of songs have been delivered and received to Mr [redacted] MPplayer Our system shows the purchases go back to that Mr [redacted] has purchased If Mr [redacted] would like to have print out of his purchases, please have him contact a facility staff member and submit the request to Access Corrections Thank you We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we can Thank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Contact Name and Title: Access Correctons - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 12/9/ The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in on 3/30/to be reviewedOn 3/27/Access Corrections sent player back with a letter stating that the player was unable to be repairedAccess Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - LXXXXX, complaint in reference to songs purchased being incorrect Access Corrections has a procedure in place for issues with songs that are allegedly incorrect, and it does consist of filling out a Technical Form The inmate should make contact with a representative at the facility and they have the form the inmates fill out and submit to Access Corrections Access Corrections will then review the songs and compare them to Amazon and ITunes for a comparison If the songs are different Access Corrections will issue a refund for the song referenced After reviewing Mr [redacted] records we show that he has sent in several Tech Forms for the songs referenced On each occasion our review team concluded the songs referenced were correct We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 10, 2015/11/11) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 3/28/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent this player in to be reviewed on 8/17/and on 8/26/Access Corrections sent Mr***'s player back recovered On 10/5/Mr [redacted] sent the player in to be reviewed On 10/20/Access Corrections sent the player back to Mr [redacted] with a letter stating that the player was unable to be recovered Access Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased Please have Mr [redacted] contact Access Corrections if he would like us to review the player a second time Thank you The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you Thank you for choosing Access Corrections Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/12/01) */ Dear Revdex.com Rep: I write this letter in response to the recent letter that I received from your office dated for November 12, In your letter, I am instructed to advice you if I am not in agreement with the suggested resolution This letter is to inform you that I find a problem inherent in Access' reply and I ask that your office assist me in gaining clarity as to Access' intentions Enclosed is a copy of the letter that I am submitting to Access, along with my MPplayer In my letter I again set out the facts that created this problem so that Access is in fact aware of the nature and origin of the said problem and complaint In short, my issue with Access is that the Music Warden kiosk that they supply the Michigan Department of Corrections inmates to service their music players caused a malfunction in the software of my player, thereby causing it to shut down while I was in the middle of re-ordering the songs that were inadvertently erased from my player during the last time I was forced to send it back to Access to be checked Their system, not me or any action done by me, caused this irregularity in my player Unfortunately, this is a common occurrence with this particular Music Warden, which the facility and Access are well aware of Instead of replacing the Music Warden kiosk, Access has elected to remedy any problems the kiosk creates instead of replacing the kiosk altogether, as it is proven to be defective My query, posed both to your office as well as to Access, is thus: In the event that my player cannot be "recovered", how can this matter be resolved seeing as now the problem is a direct result of a systematic problem with Access' Music Warden Kiosk? My request is to replace my player with one similar in make and model, as it has been determined that this problem is indeed a software/ manufacturing defect and not an issue dealing with a physically damaged product It should also be noted that despite the fact that the warranty is limited to days after receipt of the player, this does not absolve Access of liability/culpability when, after the days are up, their devices causes or creates a software defect in the playerIt is my understanding of their response that this is their position If this is so, then there is no solution to be reached other than to refund me the amount of purchased songs and the music player device itself I would much rather have my music device, but if there can be no resolution I ask that I be reimbursed for the damages that I have incurred, both in finances and real property In closing I again thank you for your assistance in this matter, and I thank you for your time, effort and patience Sincerely,

I am responding to Complaint ID # [redacted] .? I'm seeking additional information by mail as to other agencies that may be able to assist me regarding my complaint against Keefe Commissary Network Sales.? The nature of my complaint was on 1/12/regarding a commissary order that I placed with the [redacted] .? Order Slip # [redacted] , Account #***, date of Sale 11/14/2016, [redacted] ***, Item # [redacted] Qty Restaurant Style Tortilla, Cost $6.12.?

Good afternoon, After reviewing [redacted] ?" [redacted] , account we show that the MPplayer was issued on 7/9/12.? The manufacture warranty time frame for Michigan DOC is days from the date it is issued.? Our records show that [redacted] sent the player in to be reviewed on 1/21/and on 2/2/Access Corrections sent the player back with a letter stating that the player was unable to be recovered.? Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.? Thank you The warranty covers software and function defects for the player or ear buds.? Physically damaged items cannot be returned, exchanged or refunded.? When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.? Warranty expiration dates vary by the DOC We appreciate Mr [redacted] ’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Dear [redacted] ***, We apologize for any misunderstanding on the Deposit SystemPlease note Access Corrections offer a deposit service on behalf of the residents, & their families We have no prior knowledge of any debts the inmates may owe to the state or to the facilitiesThat information is not shared with usOnce the deposit is completed it is up to the facilities inmate trust account to distribute the fundsAccess Corrections does charge a processing fee for all deposit transactionCorrespondence with the inmate will help to notify family members if fines are due Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am only choosing yes because there is nothing that is going to be done and a disclosure is not going to be put on your website about deposits being used for booking fees and finesThe portion of their response that due not charge a fee for processing is not accurate, I put $on my sons account and was charged a total of $26.95, that means a fee of $was charged to me for a processing feeI will no longer put money on my sons account for him to purchase hygiene items since it will just be taken for booking feesWhich means you will no longer be making money off of me! I will pass the word along to folks that I meet during visitation with my son, that they may be paying fines and booking fees for the inmate instead of there loved one being able to purchase things they may need for hygiene or to get a snackRevdex.com Thank you for help in this matter

Good afternoon, After reviewing [redacted] – [redacted] – account we show that the MPplayer was issued on 4/15/ The manufacture warranty time frame for Florida DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in to be reviewed on 9/14/and on 9/21/Access Corrections shipped the player back with a letter stating that we were unable to recover the player Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedPlease have Mr [redacted] contact his facility representative to arrange for the player to be returned to Access Corrections for further reviewThank youThe warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOCWe appreciate Mr [redacted] ’s business and will continue to honor our commitment to provide the best customer service we can Thank youThank you for choosing Access Corrections