Keefe Commissary Network Sales

Dear [redacted] Our records show funds in the amount of $were accepted by the facility for the trust account of resident [redacted] Please note it is up to the facility as to when they will make those funds available for Mr [redacted] All deposits are transferred electronically to facilities

The warranty timeline (7-business days) does not include Keefe’s processing time as well as the VA DOC property department processing time The manufacturer’s timeline only pertains to receiving the broken TV and shipping a new one If it takes the TV company business days to return an new TV, we are already at weeksWe ensure that we move as quickly as possible to get the product back out in working order

Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 6/14/ The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in to be reviewed on 2/8/and on 2/17/Access Corrections shipped the player back with a letter stating that we were unable to recover the playerAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

I'm writing concerning the above mentioned matter. I'm not satisfied with the remedy. I was simply ---- the same songs with the same length. Pretty much nothing was done. The "Ombre No" song is in totality between 12-minutes long. the one I was given is a bit over minutes. "Zone De Gangsta" Remix is missing the main artists verse (Daddy Yankee - D.Y.). I need either both songs in their totality or be reimbursed.Any and all assistance would be very greatly appreciated. Thank you for your time

Dear [redacted] , ? We received your complaint in regards to an order arriving latePlease note? All orders for [redacted] Detention Center are shipped on Monday’s & Wednesday per the facility requestYour order was placed on Sunday February via web siteSunday is a non-business day for [redacted] On Monday February we received the order, due to processing and handling your order was expedited for the next available ship date which was Wednesday Feb14, No refund will be issued as the company has delivered within the timeline of the? shipping agreementWe apologize for any misunderstandingFor all future orders that needs to arrive sooner, please provide more than a hour timeframe.? Thanks for Choosing [redacted]

Good afternoon,After reviewing [redacted] ?" [redacted] ?" account, we show that the player was issued on 12/20/2010.? The manufacturer’s warranty time frame for Michigan DOC was days from the date it? was issuedAdditionally, Michigan DOC decided not to extend or renew the contract with Access CorrectionsIt was their decision, not Access CorrectionsThe contract covered the service that Access Corrections would provideNow it has expiredAccess Corrections no longer services MI DOC playersAgain, this is MI DOC’s decision.Thank you

Dear Sir,We received your concerns in regards to a shipping fee refund for a return shipmentIn this case there is no refund reimbursementThe package was shipped per the senders request and arrived at its destinationThe shipping fee paid was for the purpose of getting the package to its destination. Our obligation was fully fulfilled The reason for the return was at the discretion of the receiverPlease note the sender has been refunded for all the returned merchandise.We do apologize for any misunderstandingWe thank you for Choosing Access Securepak

The complaint has been sent to the account manager over that facility and I will this file as soon as I hear it has been rectified. Thanks

Dear [redacted] ***,We received your complaint in regards to the purchase of a [redacted] *** purchased on 03/13/ Please note we have no record of the purchaseIf you can provide us with and invoice number that would helpIn addition please note all item returned within days of purchase is subject to replacement or refund

Good afternoon, After reviewing [redacted] – [redacted] – account we show that the MPplayer was issued on 4/14/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in to be reviewed on 6/3/and 9/21/Both times the player could not be recovered and, as it was out of warranty, it was returned to Mr [redacted] It has not been returned for review since It was Michigan DOC’s decision not to extend the contract with Access Corrections and go with a competitorMr [redacted] has had years of service with his player and has had opportunity to replace his player once it could not be recovered and was out of warrantyThank youWe appreciate Mr [redacted] ’s business and will continue to honor our commitment to provide the best customer service we can Thank youThank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, complaint in reference to his player being denied being reviewed Mr [redacted] 's MPwas issued on 12/16/12, the warranty period for Florida DOC is days from the time it is issued Our system shows Mr [redacted] sent his MPplayer in for review on 11/19/On 12/4/Access Corrections sent Mr [redacted] 's MPplayer back with a letter stating that Access Corrections was unable to recover the player and the player was out of warranty Mr [redacted] purchased a new MPplayer on 6/11/ Our system is unable to locate any RA number issue to have the MPplayer reviewed Access Corrections has a procedure in place for issues with any MP3/MPplayer The inmate should make the representative at the facility aware of the issue with the player and usually they have a form the inmates fill out and submit to Access Corrections Access Corrections will then review the inmate's player and conduct a software review of the player The player will be reviewed by our review team and if the player is unable to be recovered and is within the warranty period, Access Corrections will replace the player free of charge If Mr [redacted] would like Access Corrections to review the player, please have Mr [redacted] fill out a tech form and submit it to Access Corrections to have the player reviewed Thank you We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we can Thank you Thank you for choosing Access Corrections

Dear [redacted] ***,Please note the order place for [redacted] was placed on the internet by the sender.Which means the facility in which it was sent to,was designated by the senderOur policy on all packages is, a the packages is returned we will gladly refund or replace if the customer desire.Per multiple conversations with callers on this order into our facility, we have notified the callers that we were awaiting the return of the package.As of today this package has yet to be returnOnce this package is returned a full refund will be issued back to the sender

Good afternoon, After reviewing [redacted] – [redacted] account we show that the MPplayer concerned was issued on 3/16/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in to be reviewed on 8/4/2016, stating that “player has a broken port plug”On 8/16/Access Corrections reviewed the playerWhile reviewing the player, it would turn on and then off not allowing it to be recoveredAccess Corrections shipped the player back with a letter stating that we were unable to recover the player Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank youThe warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOCWe appreciate Mr [redacted] ’s business and will continue to honor our commitment to provide the best customer service we can Thank youThank you for choosing Access Corrections

Hello Mr***,Access Corrections apologizes that the redelivery of the song track, "Shut Up 'n Play Yer Guitar" by Frank Zappa is not resolving the issue of downloading and playing the song track.With these failed attempts, we must ask for your assistance in resolving the issue with this song track Please locate the song track in your file manager folder of your player Whether it shows up as "Shut Up 'n Play Yer Guitar" or by file number 1074784067, please mark the track for deletion This will delete the track from your player when you connect to the music kiosk From there; you should still be able to see the track in your file manager, as the track is part of your purchase history Locate the track again and mark it for reorder Connect to the kiosk and the song will be redelivered from our master library.These actions eliminates the possibility that the track as stored on the kiosk is corrupt It also eliminates any issues with download from kiosk to player These actions will force the kiosk to pull the track from our master library and deliver that copy of the song track, as opposed to the track as stored on the kiosk currently.This is the best option for resolve this issue We wish we could do more remotely, and appreciate your assistance in taking the above actions

Dear [redacted] , Please note you are still able to place orders with us however the orders will have to be in the form of a money orderWe will no longer be able to accept credit card orders as a result of a chargeback for invoice # [redacted] that you received

Access Promptly made satisfactory corrections to my complaint They even went the extra mile and replaced a $moldy bacon bits I wrote them about but did not put in the complaint Since after walking away from the R&R window we have little recourse for problems Thank you for your help with my complaint You may be receiving many more soon But I hope Access begins to keep it straight Thank You

Initial Business Response / [redacted] (1000, 10, 2015/11/11) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 3/28/ The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent this player in to be reviewed on 8/17/and on 8/26/Access Corrections sent Mr***'s player back recoveredOn 10/5/Mr [redacted] sent the player in to be reviewedOn 10/20/Access Corrections sent the player back to Mr [redacted] with a letter stating that the player was unable to be recoveredAccess Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchasedPlease have Mr [redacted] contact Access Corrections if he would like us to review the player a second timeThank you The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/12/01) */ Dear Revdex.com Rep: I write this letter in response to the recent letter that I received from your office dated for November 12, In your letter, I am instructed to advice you if I am not in agreement with the suggested resolutionThis letter is to inform you that I find a problem inherent in Access' reply and I ask that your office assist me in gaining clarity as to Access' intentions Enclosed is a copy of the letter that I am submitting to Access, along with my MPplayerIn my letter I again set out the facts that created this problem so that Access is in fact aware of the nature and origin of the said problem and complaint In short, my issue with Access is that the Music Warden kiosk that they supply the Michigan Department of Corrections inmates to service their music players caused a malfunction in the software of my player, thereby causing it to shut down while I was in the middle of re-ordering the songs that were inadvertently erased from my player during the last time I was forced to send it back to Access to be checkedTheir system, not me or any action done by me, caused this irregularity in my playerUnfortunately, this is a common occurrence with this particular Music Warden, which the facility and Access are well aware of Instead of replacing the Music Warden kiosk, Access has elected to remedy any problems the kiosk creates instead of replacing the kiosk altogether, as it is proven to be defective My query, posed both to your office as well as to Access, is thus: In the event that my player cannot be "recovered", how can this matter be resolved seeing as now the problem is a direct result of a systematic problem with Access' Music Warden Kiosk? My request is to replace my player with one similar in make and model, as it has been determined that this problem is indeed a software/ manufacturing defect and not an issue dealing with a physically damaged product It should also be noted that despite the fact that the warranty is limited to days after receipt of the player, this does not absolve Access of liability/culpability when, after the days are up, their devices causes or creates a software defect in the playerIt is my understanding of their response that this is their positionIf this is so, then there is no solution to be reached other than to refund me the amount of purchased songs and the music player device itselfI would much rather have my music device, but if there can be no resolution I ask that I be reimbursed for the damages that I have incurred, both in finances and real property In closing I again thank you for your assistance in this matter, and I thank you for your time, effort and patience Sincerely,

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] XXXXXX, account we show that the MPplayer was issued on 1/20/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in to be reviewed on 1/15/and on 1/22/Access Corrections shipped the player back to Mr [redacted] Our review team notated the account with the comments that the player was physically damagedAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 7, 2016/01/25) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 3/25/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in to be reviewed on 7/21/and on 7/23/Access Corrections shipped the player back recovered Mr [redacted] sent his player in for review again on 10/20/and on 10/26/Access Corrections shipped the player back with a letter stating that we were unable to recover the player Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we can Thank you Thank you for choosing Access Corrections

Good afternoon, ? Thank you for forwarding your issueWe have reviewed your issueOur reply is as follows: ? Access Corrections continues to review issues with songsIf a song is live and is not stated as such in the song’s title or the album title, please submit your issue stating the song’s title, artist and album title to your facility repThe song will be reviewed for content, correctness and quality, and results of the review will be forwarded to the facilityIf a song should obviously have vocals but is only instrumental, please submit the song as above and it will be reviewedPlease note that the same artist can have songs that are vocals and also have instrumentals as wellNot every instrumental song will be credited because the song itself can issued as an instrumentalAnd, finally, a song sometimes can be issued with vocals and also be issued without themA review of the song will be made on a case by case basis ? Thank you