Keefe Commissary Network Sales

Initial Business Response / [redacted] (1000, 5, 2016/02/15) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXXX, complaint in reference to the facility not allowing the player to be sent to Access Corrections to be reviewed [redacted] has a player that has physical damages and Access Corrections is unable to repair any players that are physically damagedWe have no tools to repair MP3/MPplayers from physical damagesAccess Corrections recovers players from software defectsAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Good afternoon, We have reviewed [redacted] – [redacted] – Revdex.com issueOur system shows that the MPplayer concerned was issued on 10/29/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued thus this player’s warranty expired quite some time agoOur records show that Mr [redacted] sent his player in to be reviewed six times since he purchased it and Access Corrections was able to recover it except for the last time on 3/28/Our system shows that he purchased a new player that was initialized on 6/26/We have yet to receive any issues concerning the new playerConcerning Mr***’s report on not receiving the right songs, we have not received any written report on any song issuesMr [redacted] should contact his facility representative and report the issues he’s having with his songsThe facility will then forward the issue to us and we will be happy to review the complaintThank youWe appreciate Mr***’s business and will continue to honor our commitment to provide the best customer service we can Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, unless the refund doesn't happen as promised Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX account we show that the MPplayer was issued on 11/13/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in for review on 9/18/On 10/4/Access Corrections shipped the player back to Mr [redacted] with a letter stating that the player was able to be recoveredAccess Corrections was able to recover Mr***'s player on other occasionsOn 6/1/Mr [redacted] sent the player in for reviewOn 6/23/Access Corrections sent the player back with a letter stating that Access Corrections was unable to recover the player and the warranty period had expiredAccess Corrections will attempt to recover any MP3/MPplayer that was purchased from Access Corrections free of chargeIf the player is unable to be recovered and is still under warranty Access Corrections will replace the player free of charge The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX account we show that the MPplayer was issued on 6/25/ The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in for review on 7/14/On 7/23/Access Corrections shipped the player back to Mr [redacted] with a letter stating that the player was unable to be recoveredAccess Corrections will attempt to recover any MP3/MPplayer that was purchased from Access Corrections free of chargeIf the player is unable to be recovered and is still under warranty Access Corrections will replace the player free of charge The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 2/2/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] has had a player replaced on 2/12/15, but has never sent this player in for reviewAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedPlease advise if Mr [redacted] would like to have the player sent in for reviewThank you The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 6/4/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent the player in on 12/2/to be review by Access CorrectionsOn 12/3/Access Corrections shipped Mr [redacted] 's player back stating that Access Corrections was able to recover the playerOn 3/25/Mr [redacted] sent in the player to be reviewedOn 4/1/Access Corrections shipped the player back recoveredOn 5/28/Mr [redacted] sent his player in again to be reviewedOn 6/5/Access Corrections sent the player back recoveredOn 7/20/Mr [redacted] sent his player in for review and again Access Corrections sent player back to Mr [redacted] recoveredOn 8/24/Mr [redacted] sent player in again to be reviewOn 9/3/Access Corrections sent a letter with the player stating Access Corrections was unable to recover the player and the player was out of warrantyAccess Corrections will attempt to review any player purchased from Access free of charge no matter when the player was purchased The warranty covers software and function defects for the MP3/MPplayers or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

We regret our customer is having issues purchasing credits for our email service and would like to assist in resolving this matterWe called the phone number provided by the consumer and left a message to call usIn order to look further into this situation we need some of her credit card informationOnce we have that information we can track charges to her card to see what happened

Good afternoon,After reviewing [redacted] – [redacted] , account we show that the MPplayer was issued on 8/25/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in to be reviewed on several occasions and Access Corrections was able to recover the MPplayer On 2/15/Access Corrections was unable to recover the MPplayer and Access Corrections shipped the player back with a letter stating that the player was unable to recovered Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you.The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC.We appreciate Mr***’s business and will continue to honor our commitment to provide the best customer service we can Thank youThank you for choosing Access Corrections

Good afternoon, After reviewing [redacted] , account we show that the MPplayer was issued on 6/24/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in to be reviewed on several occasions Access Corrections was able to recover the player in most occasions Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased If Mr [redacted] would like Access Corrections to review the player again, please reference RA# Thank youThe warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC We appreciate Mr [redacted] ’s business and will continue to honor our commitment to provide the best customer service we can Thank you Thank you for choosing Access Corrections

? Good afternoon,? After reviewing [redacted] ?" [redacted] ?" account, we show that the MPplayer was issued on 7/27/2009.? The manufacture warranty time frame for Michigan DOC is days from the date it is issued.? Our records show that Mr [redacted] sent his player in to be reviewed most recently on 12/8/and on 12/9/Access Corrections shipped the player back with a letter stating that we were able to recover the player.? Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedReturn Authorization # [redacted] was created for this player’s issuePlease have Mr [redacted] return his player through his facility and include this number with itThank you.? The warranty covers software and function defects for the player or ear buds.? Physically damaged items cannot be returned, exchanged or refunded.? When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.? Warranty expiration dates vary by the DOC.? We appreciate Mr***’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you.? Thank you for choosing Access Corrections.? ?

Good afternoon,The contract between Michigan DOC and Access Corrections ended when Michigan DOC did not renew the contract with Access CorrectionsAccess Corrections did not terminate the contractAccess Corrections service to MI DOC facilities thus ended and [redacted] took over those servicesThere is no agreement between Access Corrections and [redacted] to collaborate on these servicesThus Access Corrections cannot provide further services to MI DOCAs a courtesy, Access Corrections provided security timers to be set for years so that residents may enjoy the use of their players longerFurther, the following is from the End User Licensing Agreement which all residents subscribe to when they download any song.“Content Availability”“You understand that conditions of Your stay as imposed by the facility, agency, or any managing entity may impose further restrictions on any Permanent Download.”“Disclaimer of Warranties”“YOU EXPRESSLY UNDERSTAND AND AGREE THAT: TO THE EXTENT PERMITTED BY APPLICABLE LAW YOU ACKNOWLEDGE AND AGREE THAT THE ACCESS SERVICE INCLUDING ALL PERMANENT DOWNLOADS AND OTHER INFORMATION, MATERIALS AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE ACCESS SERVICE ARE PROVIDED ‘AS-IS’ AND ‘AS AVAILABLE’ WITHOUT WARRANTIES OF ANY KIND FROM ACCESS OR ANY CONTENT OWNERS.” Thank you.Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 6/4/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent the player in on 12/2/to be review by Access Corrections On 12/3/Access Corrections shipped Mr [redacted] 's player back stating that Access Corrections was able to recover the player On 3/25/Mr [redacted] sent in the player to be reviewed On 4/1/Access Corrections shipped the player back recovered On 5/28/Mr [redacted] sent his player in again to be reviewed On 6/5/Access Corrections sent the player back recovered On 7/20/Mr [redacted] sent his player in for review and again Access Corrections sent player back to Mr [redacted] recovered On 8/24/Mr [redacted] sent player in again to be review On 9/3/Access Corrections sent a letter with the player stating Access Corrections was unable to recover the player and the player was out of warranty Access Corrections will attempt to review any player purchased from Access free of charge no matter when the player was purchased The warranty covers software and function defects for the MP3/MPplayers or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we can Thank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Dear [redacted] , Please provide us with the person name and identification number that you state the purchase was made forWe will be more than happy to look into this matter and supply you with an update Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/31) */ This information was given to access months ago and they have continued to do nothing! I filed a complaint with my credit card as wellAcess already has record of all the times I've tried to resolve this matterAccess only refers to the prison not responding and refuses to do anything or contact anyone higher like the warden at the prison [redacted] XXXXXXXGrove town GaStill to this day he has yet to receive a food package from June

Initial Business Response / [redacted] (1000, 5, 2016/03/09) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 9/19/ The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in to be reviewed on 7/7/and on 7/11/Access Corrections shipped the player back letter stating that we were unable to recover the playerAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Dear [redacted] , We show no record of a return package however At management request, we have issued a full refund for order #XXXXXX.Please allow our agents to assist you in the future when you call in We are always more than happy to do whatever it takes for our customersWe apologize for any inconvenienceThanks again for your choosing Access Securepak

Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 9/29/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent the player in on 11/23/to be review by Access CorrectionsOn 11/29/Access Corrections shipped Mr [redacted] player back stating that Access Corrections was able to recover the playerOn 1/15/Mr [redacted] sent in the player to be reviewedOn 1/22/Access Corrections shipped the player back recoveredOn 3/11/Mr [redacted] sent his player in again to be reviewedOn 3/18/Access Corrections sent player back with a letter stating Access Corrections was unable to repair the playerAccess Corrections will attempt to review any player purchased from Access free of charge no matter when the player was purchased The warranty covers software and function defects for the MP3/MPplayers or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 3/25/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in on 10/8/to be reviewedOn 10/29/Access Corrections sent player back repairedMr [redacted] sent player in for review on 4/13/and on 5/7/Access Corrections sent player back with a letter stating that the player was unable to be repairedAccess Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Dear [redacted] We received your inquiry in regards to a deposit being placed on Nov3, Please note on that date Access Corrections was not a vendor for the MoDepartment of CorrectionsAt that point we would not have been able to accept or transfer any deposit during that timeframe Please refer all questions to: MDC at [redacted] If the deposit was made by credit card please view your statement for verification We do apologize for any misunderstanding

? Good afternoon,? After reviewing [redacted] ?" [redacted] -? account we show that the MPplayer was issued on 10/15/13.? The manufacture warranty time frame for Florida DOC is days from the date it is issued.? Our records show that we received Mr [redacted] ’ player to review it on 7/21/and on 7/25/Access Corrections shipped the player back with a letter stating that we were unable to recover the player.? Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.? Thank you.? The warranty covers software and function defects for the player or ear buds.? Physically damaged items cannot be returned, exchanged or refunded.? When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.? Warranty expiration dates vary by the DOC.? We appreciate Mr [redacted] ' business and will continue to honor our commitment to provide the best customer service we can.? Thank you.? Thank you for choosing Access Corrections