Keefe Commissary Network Sales

Dear Sir,In shipping your order we made no substitutions to the orderWe shipped exactly what was on the purchase order.

Dear [redacted] , We received your complaint in regards to issue with an AMP ‘D flat screen 13” TVPlease note our warranty covers a replacements on any televisions purchased within a 30-day periodAt this time we have no record of any such purchase in that timeframe or over the last two yearsWe do show however that you have dealt with a manufacturer on a repair dealing with a television in Please feel free to reach back out to [redacted] as they can advise you on repairs or replacements. We apologize for any misunderstanding and thank you for Choosing [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX account we show that the MPplayer was issued on 9/13/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr [redacted] sent his player in for review on 8/13/ On 9/18/we shipped the player back to Mr [redacted] recovered On 4/27/Mr [redacted] sent the player in to have the security timer reset On 5/21/Access Corrections shipped Mr***'s player back with a letter stating that the MPplayer was unable to be recovered Access Corrections will attempt to recover any MP3/MPplayer that was purchased from Access Corrections free of charge If the player is unable to be recovered and is still under warranty Access Corrections will replace the player free of charge The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we can Thank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 10, 2015/08/03) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX account we show that the MPplayer was issued on 11/16/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in for review on 3/30/On 4/7/we shipped the player back to Mr [redacted] with a letter stating that the MPplayer was unable to be recoveredAccess Corrections will attempt to repair any MPor MPplayer that was purchased from Access Corrections free of chargeIf the player is unable to be repaired and is still under warranty Access Corrections will replace the player free of charge The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Dear Courtney,Per our correspondence to you earlier the initial order received was short paidmodifications had to made to the order to accommodate it. We do show were we over shipped item [redacted] in which we apologizeA no charge replacement order was shipped on 04/30/ Hopefully this was to your satisfactionThanks again for choosing Access Securepak

I order $53 dollars worth of commissary items on 5/2 which it has been 8 totals days as of today. I emailed customer service to get a response stating that inmate will receive items on 5/15. There is no schedule listed on the rockwall county jail section of their website. It does state that shipments are delivered once a week. When I placed order they shouldn't have processed payment until items actually ship. Also if they are going to take 14 days to deliver then it should be notated on the website so consumer has a choice in whether or not this is a fast option for them which turns out it is not a FAST OPTION and frankly I should not be charged for shipping that takes 14 days when it's not worth it. Beware of this company, they neglect to give full disclosure of the time that it takes for items to ship. This is very misleading service as well.

Good afternoon.Access Corrections is not responsible for the transition to a new music vendor. Michigan Department of Corrections made this decisionIt was not Access Corrections’ decision. It is the sole decision of the Michigan Department of CorrectionsBecause the contract ended on
MI DOC’s decision, all service did tooAgain, not Access Corrections decision.Thank you

Initial Business Response /* (1000, 5, 2015/08/05) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXXX, complaint in reference to songs that have poor quality
Access Corrections has a procedure in place for issues with songs that have poor qualityWhen songs are poor in quality, the inmate should fill out a tech form or call Access Corrections, the songs will be review for quality and that they are the correct songsAfter reviewing our records for a tech form from Mr*** we are unable to locate any tech forms from Mr*** If possible please have Mr*** complete a tech form and we will gladly review any songs that Mr*** feel are incorrect or poor in qualityIf the songs have issues we will gladly refund for those songsThank you
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 8, 2016/01/04) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
1/10/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent his player in to be reviewed on several occasionsAccess Corrections was able to recover the player on two occasionsThe last two times the player would not connect to our recovery toolAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you
The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2016/01/15) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: ***
Contact Email: [email protected]
Good afternoon,
After reviewing*** *** - ***, account we show that the MPplayer was issued on 3/3/
The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 10/30/and on 11/13/Access Corrections shipped the player back with a letter stating that we were unable to recover the player Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2015/06/25) */
Contact Name and Title: *** *** CSRMGR
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@keefegroup.com
Dear Mr***
We show your package shipped complete
Per our agreement with the facility all packages are inspected and
signed off as to the accuracy By the receiver, that being you stating that all items are in the packageThe facility is also responsible for reporting any discrepanciesWe would be more than happy to replace or refund any missing items reported by the facilityWe apologize for any misunderstanding

Initial Business Response /* (1000, 5, 2016/02/04) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
4/18/ The manufacture warranty time frame for Florida DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 9/9/15, 11/3/and on 12/22/ On the last occasion Access Corrections shipped the player back with a letter stating that we were unable to recover the player Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear Sir,In shipping your order we made no substitutions to the orderWe shipped exactly what was on the purchase order

Dear *** ***, Please note you are still able to place orders with us however the orders will have to be in the form of a money orderWe will no longer be able to accept credit card orders as a result of a chargeback for invoice #***that you received

Dear Mr***, We received your complaint in regards to a television no longer working that was purchased from your commissaryPlease review the warranty that came with the televisionKeefe offer full replacements or refunds on all defective products purchase in the first
30-daysAfter that the manufactures warranty applies

Good afternoon,Access Corrections and *** *** *** is not responsible for the transition to a new music vendor. The Department of Corrections made this decisionWe have complied with all directives given to us from the DOC. It is the sole decision of the Florida Department of
CorrectionsFor requests for refund and answers about accessing music purchased, please contact Florida Department of Corrections.Thank you.

Dear *** ***, Our records show a refund was issued for item *** Nike Victory Bra in the amount of $on 08/17/Our records also show a replacement order was processed for item *** Reebox Basketball shoes on 08/on invoice #***
Please accept our apology for the confusion and inconvenience. Thank you for choosing Access Securepak

Good afternoon,Michigan DOC's contract with Access Corrections ended before and so did all player and accessory sales to MI DOC residentsMI DOC contracted with JPay on media player salesThe not an Access Corrections productPlease forward this complaint to the proper vendor.
Thank you

Initial Business Response /* (1000, 9, 2015/12/03) */
The complaint received is from an inmate at a Correctional Center in Virginia Procedure requires that the inmate forward a written communication to the appropriate personnel at the facility A manager on-site at the facility will investigate
and try to resolve any issues
Thank you-
Keefe Commissary Network

Dear *** ***,We received your complaint in regards to a payment of $being sent in to us for a catalogPlease note we have no record of receiving any checks or money orders from you in the amount of $In addition our catalogs are not sold they are provided free for
participating facilitiesPlease check with your trust account on the status of the $We apologize for any misunderstanding