Keefe Commissary Network Sales

Good afternoon, After reviewing [redacted] ?" [redacted] , account we show that the MPplayer was issued on 4/18/14.? The manufacture warranty time frame for Michigan DOC is days from the date it is issued.? Our records show that [redacted] has never sent the player in to be reviewed.? Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.? Please notify us if [redacted] would like to have a RA# issued to have the player sent in to be reviewed.? Thank you The warranty covers software and function defects for the player or ear buds.? Physically damaged items cannot be returned, exchanged or refunded.? When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.? Warranty expiration dates vary by the DOC ? ? ? ? ? ? ? ? ? ? We appreciate Mr [redacted] ’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you Thank you for choosing Access Corrections

Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - [redacted] complaint in reference to Access Corrections not unlocking (Removing the security feature) on the player and sending it back to the facilityThe DOC's have set the policy of not allowing players without the security feature in the facilitiesAccess Corrections stated that the player was unable to connect to our recovery tool to have the player unlockedThe player was not working at allOnce the player was shipped back to the facility, they would not allow Mr [redacted] access to his player since it was not workingThis was a decision made by the DOC and not Access Corrections We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Dear [redacted] , ? We received your complaint in regards to an account you setup online? to be deletedPlease note our system do not allow us access to delete any accounts created by customersWe also do not have access to any of your personal information without? your personal password or any pass transaction with our company.? We do apologize for any misunderstanding

Good afternoon,? After reviewing [redacted] ’s account we show that the MPplayer was sent to Access Corrections on 12/27/for unlocking and then was shipped back on 12/28/On Mr [redacted] ’s notification that his player is still unlocked, Return Authorization number [redacted] was created to have the player in to be reviewed by our player review teamNo fee is needed for this review although Mr [redacted] would need to pay for the shippingIf the player is found to still be unlocked, Access Correction will unlock it and will credit the original locking fee - $?" back to Mr [redacted] Before shipping the unlocked player back, it will be checked to make sure it is unlockedThank you.? We appreciate Mr [redacted] ’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you.? Thank you for choosing Access Corrections

Good afternoon, ? After reviewing [redacted] ***? ?" [redacted] ? ?" account we show that the MPplayer was issued on 1/27/2012.? The manufacturer’s warranty time frame for Michigan DOC is days from the date it is issued.? Our records show that Mr [redacted] sent his player in to be reviewed three times from through On 12/22/ [redacted] ? reviewed the player for the third timeIt was unable to be recovered and [redacted] shipped the player back with a letter stating that we were unable to recover the playerThe kiosk would not have destroyed Mr***’s MPplayer.? If this was the case we would have had many situations with this issue because of all of the other inmates that connected to the same kioskFrom extensive and continuing research, we have had no evidence yet that kiosks cause any damage to players ? Concerning [redacted] not allowing Mr [redacted] to buy a player, Michigan DOC made the decision not to renew the contract with [redacted] It was MI DOC’s decision, not ours to not allow him to buy players from us

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Dear [redacted] Our records show we issued refund check #XXXXXX in the amount of $was mailed to your facilityThis refund was for the shoes that were not availableOn 12/16/the check was returned back to our facilityWe re-mailed the check by to your facility on 12/16/

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXX issue with the purchase of songsAccess Corrections would like to refund for the songs that Mr [redacted] states were not purchased by himThe funds will be available with Mr [redacted] next kiosk connection We appreciate Mr [redacted] business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Dear Mr [redacted] ,Our records show a replacement order? for the headset has been processed and are scheduled to ship to your facilityPer our agreement with the facilities all discrepancies has to be verifiedOnce that has occurred we are able to accept request to process replacements or refundsWe apologize for any inconvenienceThanks for choosing Access Securepak?

A credit was issued in full on 1/25/in the amount of $ Thank you- Keefe Commissary Network

Dear Sir,We received your concerns in regards to a shipping fee refund for a return shipmentIn this case there is no refund reimbursementThe package was shipped per the senders request and arrived at its destinationThe shipping fee paid was for the purpose of getting the package to its destinationOur obligation was fully fulfilled The reason for the return was at the discretion of the receiverPlease note the sender has been refunded for all the returned merchandise.We do apologize for any misunderstandingWe thank you for Choosing Access Securepak

To whom it may concern: I am writing to thank you for your diligence in my complaint on 8-4-against Kefee Commissary NetworkYou gave me ID [redacted] This is to let you know that due to your contacting Kefee, they have refunded my full amount of moneyThe has been settled, thanks to your servicesThank you for your diligence

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 4/2/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in to be reviewed on 11/9/On 11/16/Access Corrections sent Mr [redacted] 's player back with a letter stating that the player was unable to be recovered and the warranty period had expiredAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Good afternoon,After reviewing [redacted] ?" [redacted] ?" issue with his keyboard, we wish to address some of the points in Mr [redacted] ’s letterFirst, this is the first communication our system shows that Access Corrections has receivedSecond, Nevada residents place orders for accessories from the commissaryKeefe then replenishes the commissaryAccess Corrections does not receive orders directlyTherefore, Access Corrections does not have any way of verifying whether an accessory item is under warranty or notThe manufacturers’ warranty time frame for NV DOC is daysMr [redacted] should address this particular issue with the commissaryThe commissary can then forward the issue to us with details on this particular issue and we can then proceed with a response that’s accurate and appropriateLastly, NV DOC sets prices for players and their accessoriesAlthough Access Corrections sells them to NV DOC at a certain price, NV DOC decides on the final cost to residentsWe have no control over what they charge to residentsThank you

Good afternoon,? After reviewing [redacted] ?" [redacted] ?" account we show that the MPplayer was issued on 9/19/12.? The manufacture warranty time frame for Michigan DOC is days from the date it is issued.? Our records show that Mr [redacted] sent his player in to be reviewed on 9/2/ It was inspected and had physical damage due to rust on the battery terminalsPer the User Guide on page 87, physically damaged items cannot be returned, exchanged or refunded.? Access Corrections shipped the player back with a letter stating that we were unable to recover the playerThank you.? The warranty covers software and function defects for the player or ear buds.? Physically damaged items cannot be returned, exchanged or refunded.? When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.? Warranty expiration dates vary by the DOC.? We appreciate Mr***’ business and will continue to honor our commitment to provide the best customer service we can.? Thank you.? Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXX, complaint in reference to songs not being downloaded to his MPplayerAccess Corrections has a procedure in place for issues with songs not being delivered to the inmate's playlistIf Mr [redacted] could have submitted a technical form with the issues he was having, Access Corrections would have had our Technical team review the kiosk to see why the songs were not getting downloaded to the inmates MPplayerThis process usually takes 24-48hrs before the songs are delivered to the inmates MPplayerAs of 4/20/we have forwarded the issue to our Technical team and please have Mr [redacted] connect to the kiosk in 24-48hrs to retrieve missing songs We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 11, 2015/08/10) */ As of 8/10/a refund has been issued to Inmate [redacted] Thank you- Keefe Commissary Network

Good afternoon, After reviewing [redacted] – [redacted] , account we show that the MPplayer was issued on 7/9/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that [redacted] sent the player in to be reviewed on 1/21/and on 2/2/Access Corrections sent the player back with a letter stating that the player was unable to be recovered Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank youThe warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOCWe appreciate Mr [redacted] ’s business and will continue to honor our commitment to provide the best customer service we can Thank youThank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 7, 2015/11/20) */ Good afternoon, After reviewing [redacted] - XXXXXX, account we show that the MPplayer was issued on 4/9/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr [redacted] sent his player in to be reviewed on 6/25/and on 7/13/Access Corrections sent Mr [redacted] player back recoveredOn 9/14/Mr [redacted] sent player in to be reviewedOn 9/23/Access Corrections sent Mr [redacted] player back with a letter stating that the player was unable to be recovered and the warranty period had expiredAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC We appreciate Mr [redacted] 's business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Contact Name and Title: Access Corrections - Rep Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @accesscorrections.com Good afternoon, After reviewing [redacted] - XXXXXX, complaint in reference to song downloads and the songs being mislabeledAccess Corrections has a procedure in place for issues with songs and any discrepancies with the songs purchasedWhen songs have any issues the inmate should fill out a tech form and submit it to Access CorrectionsThe songs are reviewed by our review team and the inmate is given the resolution for the song issueIf the songs are confirmed to have issues the songs would be refunded back to the inmateAccess Corrections does not label the songs, the songs are labeled by the artist or the record labelAfter reviewing our song ticket system we show no ticket for Mr***If Mr [redacted] would like Access Corrections to review any songs that he has issue with, please have Mr [redacted] fill out a tech form and submit it to Access Corrections to be reviewedThank you We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you Thank you for choosing Access Corrections

? Good afternoon, ? After reviewing [redacted] , account we show that the MPplayer was issued on 4/24/12.? The manufacture warranty time frame for Michigan DOC is days from the date it is issued.? Our records show that MrDavis sent his player in to be reviewed on 5/29/and on 3/28/Access Corrections shipped the player back with a letter stating that we were unable to recover the player on 3/29/Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedIf MrDavis would like for us to review the player again, please reference RA# ***? Thank you? The warranty covers software and function defects for the player or ear buds.? Physically damaged items cannot be returned, exchanged or refunded.? ? When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.? Warranty expiration dates vary by the DOC? ? We appreciate MrDavis’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you? Thank you for choosing Access CorrectionsGCOMPLAINT ACTIVITY REPORT? Case # 1505006? ? ? ? ? ? ? Revdex.com Serving Eastern Missouri and Southern Illinois ? Consumer Info:? ? Forbes II, #664612, David? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Business Info: Access Catalog Co ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Caberfae Hwy? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Manistee, MI? 49660-8902? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? -? ? ? ? ? ? ? -? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 925-? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Location Involved:? ? (Same as above) ? Consumer's Original Complaint : I would like to file a report complaint on the MDOC and Access Corrections for selling us prisoners over priced products that are bad a faulty.? For the past six months I have been trying to get the address to the Revdex.com from our Law Library but of course the facility here doesn't like us inmates reporting the MDOC foul and corrupt business deals that take advantage of us prisoners and our families.? I finally got you guys address from my Father? Since about the Gall of the MDOC as allowed us prisoners to purchase one band of MPPlayer through access corrections.? It is the MAPD MAXX 4GB and MAXX 8GB personal media play.? I bought the MAXX 8GB player for $plus the adapter for $15.90- so all together I spent $and I received it on may 2, 2013.? The whole reason why I bought this product is because they claimed that it was a good product and both the MDOC and access state to us that we would have no problems with this product and we would be able to purchase any songs that we liked with no expectations and with no limitations for $a song.? (They lied) ? I only had my MPplayer for months when it started shutting down and would say disabled please connect to kiosk.? But when the officer here would connect it to the kiosk it wouldn't up load like it should.? So, I sent it back to access in Oct of and they inspected it and doing it to have a software malfunction.? They fixed it for free and apologized for any inconvenience and that I shouldn't ever have this problem again.? I got my MPplayer back in Jan 7, and seven months later on Aug 20, the software malfunction reared its ugly head and once again I must sent I back to them to fix? the problems.? It sees that this product is really more like a $software infested device that is going to be a long term headache and rip off? Now as for the songs, on March 1st or April 1st that MDOC and access both decided that we adults who are over the age of years old were unfit to buy or listen to any explicit songs.? So when we buy the song we like for the $1.48, we get a song that has a silence spots in the song where the curse word or derogatory phase was, which makes the song sound like crap or like your listening to a record/CD skipping.? Purchasing the songs are no longer for the $that we prisoners agree to with the claim that we could buy any song that we liked with no exceptions and with no limitationsOnce again they lied? In closing, I would like to thank you and your staff for taking the time out to look over and read this long letter.? There is other issues I would like to rise on another totally different subject but I will rise that problem at another date and time.? For now this is the first that needs to be addressed and the prisoners here and our families look forward to any answers or solution that the Revdex.com can give us.? Your time in handling this is greatly appreciated by all of usPlease have a Nice and Peaceful day!!! ? David Forbes ? ? Consumer's Desired Resolution: I want my MPplayer fixed ? Revdex.com Processing ? 10/07/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? 31sn? ? ? ? ? Revdex.com? ? ? ? ? ? ? Complaint Received by Revdex.com 10/07/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? 31sn? ? ? ? ? Revdex.com? ? ? ? ? ? ? Forward to Another Revdex.com - OTTO 10/07/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Otto? ? ? ? ? MAIL? ? ? ? ? ? Inform Consumer Case Transferred to Another Revdex.com 10/07/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Otto? ? ? ? ? EMAIL? ? ? ? Inform other Revdex.com Case Transferred 10/07/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Otto? ? ? ? ? Revdex.com? ? ? ? ? ? ? Case Closed as TRANSFERRED to another Revdex.com 10/08/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com? ? ? ? ? Revdex.com? ? ? ? ? ? ? Complaint Received by Revdex.com 10/08/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? DPT? ? ? ? ? ? Revdex.com? ? ? ? ? ? ? Complaint Reviewed by Revdex.com Operator 10/08/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Otto? ? ? ? ? MAIL? ? ? ? ? ? C- Send Acknowledgement to Consumer - Non-Mbr 10/08/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Otto? ? ? ? ? EMAIL? ? ? ? B- Inform Business of Complaint - Non-Mbr ?