Kia Motors of America Inc

Kia left a voicemail for the customer on 5/Please contact *** and reference your case number for further assistance

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kia is taking no responsibility for the total loss of my vehicle because the car was burned beyond the point where an accurate determination of fault could be ascertainedHow convenient for them! They ignored the fact that their sister car has had similar issuesThis company has done nothing to earn my business ever againThey refuse to do the right thing without legal forceNot the kind of company I will share my money with.
Regards,
*** ***

We're sorry to hear about the concerns you are experiencingWe see that you were offered assistance with two wheelsPlease reach out to your representative if you have further concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We apologize for your concern. Your case has been escalated for further review and your case handler will be working with you for determination of possible assistance

We are sorry to hear about your concernsWe see that your case is still open & being worked by one of our representativesPlease send in the requested documentation so your case may be further reviewed

We do apologize for your concerns but understand a representative has reached out to you for assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[My case has been opened and sent to various case handlers since the end of May with no resolution at this timeThe response associated with email does not close this caseI will consider my case closed when a refund check has been mailed to my home for the rental car I obtained through AVIS covered in full not dollars a day from 18-24thI am disappointed at the way KIA deals with their loyal customers. My car was covered for a warranty and they took their time making a decision to give the okay to repair my car which in turn cost me money when I had to keep extending the rental I had as a result for something that was not my fault.]
Regards,
*** ***

We do apologize for the inconvenienceOn June 11, 2015, the Court granted final approval of the class settlement and we anticipated mailing out settlement payments by the fall of Unfortunately, some appeals have been filed in connection with the settlement and this has halted settlement
paymentsUntil the appeals are resolved by the courts, we are not able to mail out settlement payments

We do apologize for the customers concerns and experienceWe have confirmed the customers vehicle does not qualify for the warranty extension/recall at this timeWe understand the customer has repaired the vehicle through their extended warranty

We apologize for your complaint. We have updated your case and will have a representative reach out to you to discuss your concerns further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I
will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kia did not even attempt to help resolve the issue, they simply looked that the mileage exceeded the warranty and denied any help whatsoeverThey did not even consider the fact that they are recalling cars for this same issue they just deny and denyI mean if two people are sick and they have the same symptoms they get the same treatment but I guess Kia could care less.I am truly dissapointed that they did not even try to helpI am no longer a Kia fan and will never purchase or reccomend a Kia again!
Regards,
*** ***

Kia has introduced the Tire Mobility Kit in lieu of the traditional Temporary Spare Tire in some of the newer modelsWe do recognize that some customers may prefer the compact spare tire and have reached out to the consumer for assistance

We apologize for the concern & would like to gather more informationWe will have a representative reach out to discuss your case and provide further assistance

We do apologize for your concernPlease contact us at *** and provide copies of the paperwork so we can follow up on your behalf

We apologize for your concernAccording to our case notes, your representative was able to reach you on 6/13/They will continue to communicate with any updates

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Because the KIA representative and I are in agreement that the wheels are covered under Basic 5yr/60K Mile Warranty, I feel that all wheels should either be repaired or replaced, not just 2.
Regards,
*** ***

We apologize for the concernAccording to our records, your reimbursement was mailed on 10/13/Please allow 7-business days for arrival

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***