Kia Motors of America Inc

We're sorry to hear about the concerns you are experiencing. Your case has been reviewed & our original position still stands as your VIN does not fall under the recall. If you have any further questions, please contact your case representative directly.

We do apologize for your concern. As your vehicle is outside of the warranty, we would recommend contacting your local Kia dealer to have it diagnosed.

We apologize for your concern.  We have forwarded your complaint to your case handler who will be reaching out to you in 2-3 business days to review your case further.

We apologize for your concern.  We have re-opened your case and a representative will reach out shortly.

Since you purchased the vehicle from a Kia dealer with an aftermarket maintenance contract, Kia Motors America is unable to change or update those files on your behalf.  We do have your concerns on file, and unfortunately need to refer you back to the Kia dealer and third party contract company for resolution.

We apologize for your concern.  A representative will contact you to provide assistance and review your case further.

We are in contact with the customer and working on a resolution.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our records indicate that your representative attempted to reach you earlier today & left a message. Please follow up with her directly to further discuss your concerns.

We apologize for your concern.  We have updated your case and a representative will reach out to provide further assistance in 2-3 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We do apologize and understand a settlement tried to be reached but was unsuccessful.

We understand that your vehicle was repaired by the Kia dealer & your case representative has reached out to you to follow up on the vehicle's performance after the repairs. Please reach out to her directly to further discuss your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I'm waiting for the company to contact me. I don't know if I will except what they offer.
Regards,
[redacted]

We apologize for your concern.  We will have a manager contact you to review your case further.

We apologize for your concern.  We will have a representative contact you to discuss your case and provide further assistance.

We are sorry to hear about your concerns. We see that your case is still open & being worked by one of our representatives. Please feel free to send in any/all maintenance records you have and your case will be reviewed.

We apologize for your concern.  Our records indicate a rep has assisted you in obtaining the second key.  If you have any further concerns, please contact your rep directly.

We apologize for your concern.  A representative will contact you in 2-3 business days to review your case further.

We are sorry to hear about your concerns. We see that your case is still open & being worked by one of our representatives. Your representative will communicate with any updates.