Kia Motors of America Inc

It appears we have scheduled an appointment at the dealership for Monday 11/23 to have your vehicle inspected. We will follow up with the customer after the inspection has taken place.

We apologize for your concern.  We will have a representative reach out to discuss your case and provide further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Kia has stated that there's no recall in effect therefore I should have my insurance take care of it. Not even an offer to reduce or discount one for the inconvenience and extra cost associated with having to replace 3 windshields] 
Regards,
[redacted]

We see that your case is still open & our representatives have attempted to reach out to you. Please reach out to your representative at your earliest convenience for further assistance.

We apologize for your concern & have located your case. Your case representative will be following up with you regarding this matter within the next 2-3 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have already gone back and forth with a representative. I'm looking for a resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11820557, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied because they still have not contacted me. In their response they say I will hear back in 2-3 days. It has been more than 3 business days and they have yet to contact me. It has been just about one month since my initial complaint with this company and my "account exactituve" still hasn't called me back. I also went and payed the $1450.58 to pick up my car and the service manager Joe Defalco told me he told their representative that the clutch did not appear to have gone bad from normal wear and tear and that he thought it should be covered as a defect. 
Regards,
[redacted]

We do apologize for the inconvenience you have experienced
with your vehicle. Based upon the age and mileage of your vehicle, we must respectfully
decline any assistance as requested. If you need assistance with repairs to
your vehicle, please contact your local Kia dealer for assistance.

Once again we would like to apologize for your concerns. As previously stated, we are unable to provide further assistance as the vehicle is outside of the warranty period.

We are sorry to hear about your concerns. We see that your case is still open & being worked by one of our representatives, however at this time, your vehicle is out of warranty. Your representative will continue to communicate with any updates about possible assistance.

We apologize for your concern. Your case has been reviewed and a representative has reached out to discuss your case. Please give them a call back for more information.

We apologize for your concern.  We understand you currently have a case open with an Escalated Case Representative.  Please continue working with your case rep for further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Can you please let me know if you got my message. Kia has not given me any kind of compunsation. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No one from KIA reached out to me but I did call them and talked to "[redacted]". [redacted] said he will reqeust an $25 gift card to be sent to me in 4-6 wks. I think this case should stay open until I receive my gift card. This is not the first time that KIA promised me that a gift card will be sent but nothing happen afteward.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I am not sure who the author of this...

message is but I spoke with Travis Widener of KoA on Monday, October 17, 2016.  I was informed that he had been removed from my case because it had been escalated higher than him.  With that in mind, I am in agreement with speaking with whoever is handling my case as of today's date and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, depending on the outcome will determine if this complaint resolved or not.
Regards,
[redacted]

We apologize for your concern.  It appears as thought your case representative left you a voice mail. We will have them reach out again.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The exact issue that happened with my car is the reason why all these other kias are being recalled. With the “escalation rep“ Lael that was assigned to review this case, he couldn’t tell me why this was not part of the recall and outright refused to give me his supervisor or a name of someone in the legal department. If someone can’t tell me WHY my car isn’t part of the recall and took customer service almost 2 weeks to respond with they can’t help me, why should I accept this and an answer I was never actually given??]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response is the same response that I received when trying to contact the company through normal channels to have the issue addressed.  If KIA will not do anything further I would like this complaint to by credited as a negative against the organization in their Revdex.com rating.
Regards,
[redacted]

We apologize again for your concern.  We have tried contacting you but have been unable to successfully do so.  Please call your case handler at your earliest convenience to review your case.  It is our understanding that the vehicle was underwent two inspections and no concerns were noted.