Kia Motors of America Inc

We apologize for your concern.  We will have a representative reach out to you to discuss your case.

We understand a meeting has been scheduled May 14th to address your concerns. Your analyst will follow up with you.

We are sorry to hear about this & have located your information. Someone will follow up with you within 2-3 business days.

We apologize for your concern.  A representative will reach out to you to discuss your case and provide further assistance.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
  I do not accept this response.  Maintenance Records were given to [redacted] at the Dealership.  According to [redacted] Kia denied the maintenance records.  The real issue at hand is being overlooked.  The car was taken in due to a battery issue, and the battery light is the only light that ever came on.  I bought a battery from Kia for $400.00 and the car still did not start.    I have two questions 1.  Why did the battery go out?  2. Why was the final diagnosis Engine failure, and no check engine light ever came on?   I'm extremely upset that I'm leasing a vehicle with only 33,000 miles and I can't get clear answers.  I've called Kia Motors and faxed several letters out to Corporate Contacts who have failed to respond.  It seems that Kia [redacted] 2015 has a defect in their dashboard lighting system.  How does a brand new vehicle have engine failure without one indicator lighting up except for the battery indicator????  I would also like to know who is requesting the maintenance records now, and what happened to the maintenance records that I gave to the Dealership?   This appears to be that of a Lemon Law Suit situation.    Thank You

We apologize for your concern.  A representative will contact you to review your case and provide further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,The agent [redacted] has reached out to me in regards to this matter and the issue has not been resolved. [redacted] was very blunt with me and to the point with what my options are at this point. I was instructed to contact my local Kia service center for replacement of the parts that were already replaced. This is an immense inconvenience since I already followed the directions given too me in the first place. I did not ask for a tire replacement for the damages caused by the faulty part, only a reimbursement. [redacted] kept driving that she was not able to produce a reimbursement until I went and had the parts replaced again, but by a certified Kia service center. Since I was given no other options I agreed. However, once I talked to the service center they informed me they couldn't make an appointment for me yet since the parts are not in stock. So now I am stuck waiting even longer for a reimbursement I should have received already. I attempted to contact the agent back once again with no response and I am incrediblly frustrated about the whole situation. All I am asking for is a reimbursement for my costs, I'm not even being appeased in any way for this, the request is simply for the reimbursement and they are forcing me to wait. This is terrible customer service and I will never do business with Kia Motors again. This is not how a company should treat their customers.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Good morning,  The dealership contacted my husband and I yesterday to inform us that the car was ready. KIA did not replace the engine with a new engine as they had promised. They instead replaced parts of the engine with  re-manufactured parts. This is fraud. They have not honored what they promised. The "repairs" that were made substantially lower the value of the car. I want KIA to take the car back and provide me with the original purchase price in either a check or a credit towards another vehicle.  Below is a copy of my original full complaint which I was unable to submit.                  My husband and I own a 2012 Kia Optima that was purchased certified at Fcillo Kia in Fort Myers, Florida. The vehicle's VIN is [redacted]. The vehicle is for personal use and my husband is the primary user of this vehicle. In early December I noticed that the car was stalling and the drive itself was not normal.  On or about December 1, 2016, my husband dropped off our car at [redacted]. After being told that the car needed new brakes, we were advised that the entire engine would need to be replaced as a result of a service bulletin. We were not informed that the vehicle's engine is part of a manufacture's defect that results in the abrupt stalling of the vehicle. Several cases have been documented, including a family driving at 85 MPH on the highway when their vehicle completely stalled. The dealership asked that we not drive the car. The dealership also said that the engine would be replaced within 24 hours to three (3) days at no cost. We dropped off the vehicle on December 10, 2016 before going out of town. The dealership advised that the car would be ready by the time we returned, on December 14, 2016.                  Around the same time, I emailed KIA voicing my concern with the reliability of the car. I did not receive a response and resent the email. I then received a call from an agent named Hector I explained to Hector that I do not feel comfortable using or keeping the vehicle. I stated that I am pregnant and have a two (2) year old daughter who often rides in the car.  I requested that KIA take back the car and exchange it for a car that does not have this defect.  Hector proceeded to tell me that KIA is not responsible for the manufactures defect because we purchased the car used. He said that even if the car was purchased from a KIA dealership, KIA was not responsible because they solely conduct "visual inspections" on the car prior to selling it as pre-certified and KIA does not take responsibility for what the previous owner did to the car.  I was horrified at this at this response because it is fraud and misleading. Purchasing a car from a KIA dealership and pre-certified means that KIA guarantees its functionality.  In an attempt to resolve this matter amicably and because I assumed he was misinformed or purposely provided erroneous information, I contacted the corporate office. I spoke with an agent named [redacted]. I explained to him what had occurred with Hector. [redacted] opened a case number [redacted] and the case was assigned to a case manager named [redacted].                By December 14, 2016 no one had contacted us. We called the dealership and were told that the work had not commenced because we needed to submit proof that oil changes were conducted as required. The dealership said they did not know if the repairs could be made. The dealership conveniently omitted the fact that the car's engine is on back order and there is no estimated time of its delivery. We did not know this at the time and did not find out until the next day when I stated I would be filing a complaint with the Florida Attorney General.  I immediately called [redacted] and emailed him the receipts of the oil change. He told me he would forward them to the appropriate party so that the repairs could begin. He also told me that he would contact the District Parts and Services Manager requesting alternate means of transportation. I was told that I would receive a response by the end of the day or early on December 15, 2016. I had lab work scheduled for December 15, 2016 that needed to be conducted before the end of my first trimester. I explained to him that I needed a vehicle for work and for medical appointments. We did not hear back from KIA by mid afternoon. I missed my doctor's appointment.  I contact KIA's corporate office at about 11:30am and spoke with Travis. He basically told me that KIA is not responsible for providing alternate transportation. He also stated that KIA is not responsible for the repairs. I was shocked. I decided that since 15 days had past and we did not have an operating vehicle or solution in sight I would file a Revdex.com (Revdex.com) complaint. I called back and asked if KIA was accredited by the Revdex.com. Tracy said that KIA is accredited by the Revdex.com and asked if I would be filing a complaint. I responded and advised that I would also be filing a complaint with the attorney general and possibly a civil lawsuit as well. I was then told that my case manager had just walked in the door and he would be giving me a call back shortly.                 [redacted] called me about ten (10) minutes later and informed me that he wanted to be honest with me and at this point I was informed that the engine was in back order and there was no estimated time as to when it would be received. Conveniently, this information was not disclosed for over 15 days and not until I mentioned notifying government agencies of KIA's conduct.  I was then told that the case would be escalated to an "ECR" that had more authority to provide me with a solution. I was told to wait up to three (3) business days to receive a response from my new case manager. On December 20, 2016 I received a call from Meagan Hill. She left me a voice mail. I immediately called her back and was told "As I stated in your voicemail, I am trying to get in contact with the District Parts and Service Manager to find alternate transportation".  I expressed my frustration. It has been almost a month and no one has been able to reach this figment of a District Party and Services Manager that apparently is the only person that can authorize a loaner vehicle. I explained that I have missed work and numerous doctor's appointments. My daughter and I have been sick with the flu and I had difficulties getting her to a walk-in appointment due to this situation. I explained to her that at this point, I want KIA to take the car back. It has been almost a month since the car is not in drivable conditions. There is no estimated time of when or if it will be repaired. Moreover, even if the repairs are done the resale value of the car are substantially diminished as a result of this huge manufacture's defect. She was rude and displayed absolutely no empathy for our situation. Instead, she referred me to the warranty and told me that she had no authority to provide me with any solutions. Basically, she told me to sit and wait to see if KIA can get me a loaner vehicle. Both the dealership and the corporate office have conducted themselves inappropriately . This matter needs to be resolved immediately. KIA needs to take this car back.Yesterday, December 21, 2016, I received a phone call from Meagan Hill at 2:23 PM. She called to again confirm that the engine is in back order without an estimated time of receipt or repair. She had not been in contact with the District Service and Parts Manager regarding the loaner vehicle. She told me she would contact me in two (2) weeks with an update. Basically, she told me to sit and wait for an update on the engine and loaner vehicle for another two (2) weeks.  
Regards,
[redacted]

We apologize for the concern you are experiencing. We see that your case representative has reached out to you to discuss the concern.

We will have a representative reach out to discuss your case .

We're sorry to hear about the concerns you have experienced, but see that you were able to speak to your case representative yesterday. She is in the process of reviewing your case & will be in touch accordingly.

We apologize for your concern.  We are aware that you are working with a Total Case Specialist who will follow up with you in 2-3 business days to review your complaint further.

We're sorry to hear about the concerns you are experiencing. Your case has been reviewed & our original position still stands. If you have any further questions, please reach out to your representative directly.

Kia Motors America is the manufacturer of the vehicle and each dealer is independently owned and operated. We would refer you to the dealership in reference to a repair versus replacement of a part.

We are sorry to hear about your concerns. We see that your case is still open & being worked by one of our representatives, however at this time, your mileage exceeds the 5/60 basic warranty. Your representative will continue to communicate with any updates.

We are sorry to hear about this. We have a member of our team who specializes in assisting military customers stationed overseas. We are forwarding your information to her for review & she will contact you within 2-3 business days.

We apologize for the delay. Your reimbursement was mailed on 10/3 and can take 7-14 business days to be received.

Kia has reached out to the consumer to come to a mutually agreeable decision.

We apologize for your concern. We have located your case & your representative will be following up within the next 2-3 business days.