Christien R***, was our service tech and he called before his arrival and he arrived when promisedHe was friendly, knowledgeable and efficient and took time to educate us on our thermostat settings for the winter months He also helped us reach office personnel who helped us with some past paperwork issues which have now been resolvedThank you Chris, Crystal, Scott and Tami
I have Chas R*** check my AC unit twice a year and it's been keeping us cool for years now The unit has been well cared for and they've done a good job with replacing parts that have worn out and they've always treated us with respect and integrity My unit is showing signs of age and when it's time to replace it, I will look to Chas Roberts first Their Tech Hector is great!
I called Chas R*** in the morning yesterday and they had a tech out later that afternoon who was extremely helpfulHector problem-solved my a/c situation and came up with a perfect fixMy a/c is blowing super cold now and I'm extremely pleasedHe was a true professional and went above and beyond to make sure my house had cold ac before he leftI don't leave recommendation remarks very often, but this was a great reason to do so
Daniel was professional and helpful concerning our A/C unit We are thankful for his expert adviceChas Roberts is a solid and honest company, and the CAP program (maintenance) is something we invest in and recommend to others
Hi, I’m *** *** I am a property manager for a lot of homes in Gilbert, San Tan, & Queen Creek I want to thank a service technician, Ryan U***; as well as Chas Roberts, for supporting Ryan as he always does more than a great job on our homes Ryan has been to of my properties, repaired units, maintained others (some have more than one) and and he is very thorough and covers every part of our AC and Heat systems He cleans up his mess and sometimes a little of our tenants mess Some tenants say they’ve seen a web page showing he’s an *** *** *** *** *** * *** *** * *** *** *** * *** *** *** *** *** It’s amazing, to think Chas found such a gem Our tenants love him, when they say they’re a tenant, he asks if a landlord is available for recommendations or if they have a limited power of attorney for repairs We’ve started sending our tenants POA’s so he can do workSeveral ask why other techs are so messy or fast, he told them, “we’re all experts at something, I like to be careful because this is your home and Chas Roberts wants to give you the Best That means I give you my best.” I hope I meet him because I’d like to buy him lunch and get a warranty for each unit as we replace them Genuinely a pleasure to have Ryan in our homes of stars, best of the techs that serve our *** *** *** home corporate rentals Perfect Chas Roberts Thank you and Thank Ryan from all of us!
I called Chas Roberts A/C & Plumbing to fix a problem with inadequate cooling in my home's spare bedroomThe A/C Technician, Michael "The Brick", showed up to my home one time (in fact, minutes early)Michael diagnosed/fixed my problem within 1/hoursAlso, the Chas Roberts technician explained what he found and what he did to fix the problemMichael's knowledge and workmanship are top-notch! I would refer a friend/colleague/family member to this company!
We recently called Chas Roberts to address multiple plumbing problems in our homeJoseph arrived on time and was courteous, knowledgable, professional, and efficientHe ordered the necessary parts, returned at the agreed-upon time, and far exceeded our expectations in completing all of the workI will be highly recommending him
This is the very worst HVAC company in the valleyThey installed a system in our new home and don't stand behind itWe waited all day for a technician and every time I called I was given a run aroundThe tech came almost four hours later than promised and spent half the evening *** down a leak he couldn't findHe left and the temperature rose to degrees higher to degrees! We've called the rest of the evening attempting to reach someone who will work on our systemNeedless to say we have been given a bs story and the latest is that the only technician is an hour away yetIt's 10pm on a holiday weekend nightIf this wasn't under warranty we'd be calling Floyd's, an extremely reliable company
We just moved into our new home a week ago and had several issues with our new system ; constant rattling noise coming from the ceiling , we had a thermostat not functioning properly , and we had a loud noise every time the heater kicked on Our technician Matt came out and fixed all of the problems , gave me great info on our system, and answered all of my questions Matt was professional and a good communicator His tech code is MATC, ask for him
Had a great experience Was fully prepared to buy a new AC Unit, but was told it only needed a minor repair, which was done quickly and inexpensively Very polite, timely serviceGreat call center tooLooking forward to buying my next unit from them, when I really need one I trust these guys
Chas Roberts replaced my ac unit and its only yrs old and has been nothing but service calls and I'm sorry from day I spent just shy of on this unit and they've had there hands in it more times then I can count there techs ive had in my home are unprofessional and service after the sale is horrible you are priority when you purchase system and just a number after the sale I purchased extended warranty on my unit still waiting for them to fix my unit one supervisor told me we don't make the equipment which is very true but they do claim to service it they just do so poorly I will buy a swamp cooler if chas roberts was the last company to sell ac horrible experience from day one
Had a great experience Was fully prepared to buy a new AC Unit, but was told it only needed a minor repair, which was done quickly and inexpensively Very polite, timely serviceGreat call center tooLooking forward to buying my next unit from them, when I really need one I trust these guys
My name is *** ***, I have been a regular customer since Dec I want to mention the recent exemplary service provided by one of your HVAC Tecnitions, Steven R***, at my residenceSteven had just completed our annual AC cheand was going over his findings with meDuring the conversation I mentioned that our system didn't seem to focus on the zone in the house which had activated the ACI though that was normal, but Steven thought otherwise and proceeded to go back up into our hot attic and determined the source of the problem and corrected sameQuite frankly he didn't have to do this, but he did, which simply stated was above and beyond what he was required to doI also appreciate how well he explained the results of his inspection and provided some recommendations which I intend to follow up on shortlyMy overall experiance with ChasRoberts has been excellent, I would rate you all a out of 5, and Steven defiantly exceeds the norm when it comes to providing services to your customersThank you, *** ***, ***
Fred serviced our A/C on our yearly plan and he was great, spent over minutes carefully inspecting everything to make sure we were safe and our a/c unit was running 100%He was very professional, funny, patient and thorough
Chas Roberts installed my unit and has been the only company to service it I received a call from Dan, the technician telling me he was minutes out He completed a thorough inspection explaining what he was doing He put on booties when he came inside A very pleasnt man who provided outstanding service Dan is a good representative of the company
I purchased a new AC unit from Chas Roberts a little over a year ago, and have had nothing but problems with it ever sinceLast summer I had to call them out about three times to do repairs on the unit because it wasn't coolingFortunately it was under warranty and I wasn't billedHowever last month, I had to call them out again for what was seemingly the same issueThis time I was billed $for parts and labor, even though it is still under the manufacturers warrantyI called Chas Roberts several times to discuss my grievance, and was told each time that a supervisor will call meIt's been about three weeks, and I have yet to receive a callI purchased a new unit to avoid these expensive service callsI don't understand why a new unit would be having all these problems, unless it’s either a lemon or the installation was faulty to begin withEither way, I should not have to pay for their faulty product or incompetence
I couldn't be more pleased with the service I get from Chas Roberts- they have always fixed the issues and have been very up front with any needed repairs and the cost- the techs are all polite and willing to answer any questions
I utilized Chas Roberts to replace my water heater less than two years agoThis morning, it was broken and I had no hot waterThey came out to look at it and said the bottom was burned out and it would be a $repairThey made a big deal of saying they were giving me a discountI asked about the warranty, as the unit was less than two years oldI received the response that it was "parts only." I said that I thought it was ridiculous that a unit less than two years old would cost me anything to repair and I was asked "if I wanted it fixed or not." Someone did finally call me back about this issue and told me that it was like a factor like water quality or something similar to cause the problemThe last water heater I had lasted years, so I doubt that the water quality has gotten that drastically worse in the past twoHe ended the conversation by saying "I probably won't change your mind, but just in case, I will make a note to give you a $credit if you ever need a new air conditioner or plumbing product again." I can guarantee after that, I will never purchase another product or service from Chas RobertsAwful customer service, and from what I can tell, terrible quality productsI would caution anyone against using Chas Roberts, to spare themselves the hassle of poor service and poor product
We have been in our new *** home for about months For months a high, whistle-like sound was heard, especially when the HVAC system was off The builder's Customer Service Rep seemed unable to correct it, so we called Chas Roberts directly They sent out "Angelo" a technician with years experience He figured out the problem in minutes (loose AC filter box) and corrected it immediately He also went up into the attic to check out the equipment itself He was polite, a good listener and took an analytical approach Arrived in a shiny van and wore a company T-Shirt We are grateful for his kind attention *** ***
Christien R***, was our service tech and he called before his arrival and he arrived when promisedHe was friendly, knowledgeable and efficient and took time to educate us on our thermostat settings for the winter months He also helped us reach office personnel who helped us with some past paperwork issues which have now been resolvedThank you Chris, Crystal, Scott and Tami
I have Chas R*** check my AC unit twice a year and it's been keeping us cool for years now The unit has been well cared for and they've done a good job with replacing parts that have worn out and they've always treated us with respect and integrity My unit is showing signs of age and when it's time to replace it, I will look to Chas Roberts first Their Tech Hector is great!
I called Chas R*** in the morning yesterday and they had a tech out later that afternoon who was extremely helpfulHector problem-solved my a/c situation and came up with a perfect fixMy a/c is blowing super cold now and I'm extremely pleasedHe was a true professional and went above and beyond to make sure my house had cold ac before he leftI don't leave recommendation remarks very often, but this was a great reason to do so
Daniel was professional and helpful concerning our A/C unit We are thankful for his expert adviceChas Roberts is a solid and honest company, and the CAP program (maintenance) is something we invest in and recommend to others
Hi, I’m *** *** I am a property manager for a lot of homes in Gilbert, San Tan, & Queen Creek I want to thank a service technician, Ryan U***; as well as Chas Roberts, for supporting Ryan as he always does more than a great job on our homes Ryan has been to of my properties, repaired units, maintained others (some have more than one) and and he is very thorough and covers every part of our AC and Heat systems He cleans up his mess and sometimes a little of our tenants mess Some tenants say they’ve seen a web page showing he’s an *** *** *** *** *** * *** *** * *** *** *** * *** *** *** *** *** It’s amazing, to think Chas found such a gem Our tenants love him, when they say they’re a tenant, he asks if a landlord is available for recommendations or if they have a limited power of attorney for repairs We’ve started sending our tenants POA’s so he can do workSeveral ask why other techs are so messy or fast, he told them, “we’re all experts at something, I like to be careful because this is your home and Chas Roberts wants to give you the Best That means I give you my best.” I hope I meet him because I’d like to buy him lunch and get a warranty for each unit as we replace them Genuinely a pleasure to have Ryan in our homes of stars, best of the techs that serve our *** *** *** home corporate rentals Perfect Chas Roberts Thank you and Thank Ryan from all of us!
I called Chas Roberts A/C & Plumbing to fix a problem with inadequate cooling in my home's spare bedroomThe A/C Technician, Michael "The Brick", showed up to my home one time (in fact, minutes early)Michael diagnosed/fixed my problem within 1/hoursAlso, the Chas Roberts technician explained what he found and what he did to fix the problemMichael's knowledge and workmanship are top-notch! I would refer a friend/colleague/family member to this company!
We recently called Chas Roberts to address multiple plumbing problems in our homeJoseph arrived on time and was courteous, knowledgable, professional, and efficientHe ordered the necessary parts, returned at the agreed-upon time, and far exceeded our expectations in completing all of the workI will be highly recommending him
This is the very worst HVAC company in the valleyThey installed a system in our new home and don't stand behind itWe waited all day for a technician and every time I called I was given a run aroundThe tech came almost four hours later than promised and spent half the evening *** down a leak he couldn't findHe left and the temperature rose to degrees higher to degrees! We've called the rest of the evening attempting to reach someone who will work on our systemNeedless to say we have been given a bs story and the latest is that the only technician is an hour away yetIt's 10pm on a holiday weekend nightIf this wasn't under warranty we'd be calling Floyd's, an extremely reliable company
We just moved into our new home a week ago and had several issues with our new system ; constant rattling noise coming from the ceiling , we had a thermostat not functioning properly , and we had a loud noise every time the heater kicked on Our technician Matt came out and fixed all of the problems , gave me great info on our system, and answered all of my questions Matt was professional and a good communicator His tech code is MATC, ask for him
Had a great experience Was fully prepared to buy a new AC Unit, but was told it only needed a minor repair, which was done quickly and inexpensively Very polite, timely serviceGreat call center tooLooking forward to buying my next unit from them, when I really need one I trust these guys
Chas Roberts replaced my ac unit and its only yrs old and has been nothing but service calls and I'm sorry from day I spent just shy of on this unit and they've had there hands in it more times then I can count there techs ive had in my home are unprofessional and service after the sale is horrible you are priority when you purchase system and just a number after the sale I purchased extended warranty on my unit still waiting for them to fix my unit one supervisor told me we don't make the equipment which is very true but they do claim to service it they just do so poorly I will buy a swamp cooler if chas roberts was the last company to sell ac horrible experience from day one
Had a great experience Was fully prepared to buy a new AC Unit, but was told it only needed a minor repair, which was done quickly and inexpensively Very polite, timely serviceGreat call center tooLooking forward to buying my next unit from them, when I really need one I trust these guys
My name is *** ***, I have been a regular customer since Dec I want to mention the recent exemplary service provided by one of your HVAC Tecnitions, Steven R***, at my residenceSteven had just completed our annual AC cheand was going over his findings with meDuring the conversation I mentioned that our system didn't seem to focus on the zone in the house which had activated the ACI though that was normal, but Steven thought otherwise and proceeded to go back up into our hot attic and determined the source of the problem and corrected sameQuite frankly he didn't have to do this, but he did, which simply stated was above and beyond what he was required to doI also appreciate how well he explained the results of his inspection and provided some recommendations which I intend to follow up on shortlyMy overall experiance with ChasRoberts has been excellent, I would rate you all a out of 5, and Steven defiantly exceeds the norm when it comes to providing services to your customersThank you, *** ***, ***
Fred serviced our A/C on our yearly plan and he was great, spent over minutes carefully inspecting everything to make sure we were safe and our a/c unit was running 100%He was very professional, funny, patient and thorough
Aleks was very friendly and great with my kidsHe genuinely seemed concerned and fixed the issue as soon as he was able to
Chas Roberts installed my unit and has been the only company to service it I received a call from Dan, the technician telling me he was minutes out He completed a thorough inspection explaining what he was doing He put on booties when he came inside A very pleasnt man who provided outstanding service Dan is a good representative of the company
I purchased a new AC unit from Chas Roberts a little over a year ago, and have had nothing but problems with it ever sinceLast summer I had to call them out about three times to do repairs on the unit because it wasn't coolingFortunately it was under warranty and I wasn't billedHowever last month, I had to call them out again for what was seemingly the same issueThis time I was billed $for parts and labor, even though it is still under the manufacturers warrantyI called Chas Roberts several times to discuss my grievance, and was told each time that a supervisor will call meIt's been about three weeks, and I have yet to receive a callI purchased a new unit to avoid these expensive service callsI don't understand why a new unit would be having all these problems, unless it’s either a lemon or the installation was faulty to begin withEither way, I should not have to pay for their faulty product or incompetence
I couldn't be more pleased with the service I get from Chas Roberts- they have always fixed the issues and have been very up front with any needed repairs and the cost- the techs are all polite and willing to answer any questions
I utilized Chas Roberts to replace my water heater less than two years agoThis morning, it was broken and I had no hot waterThey came out to look at it and said the bottom was burned out and it would be a $repairThey made a big deal of saying they were giving me a discountI asked about the warranty, as the unit was less than two years oldI received the response that it was "parts only." I said that I thought it was ridiculous that a unit less than two years old would cost me anything to repair and I was asked "if I wanted it fixed or not." Someone did finally call me back about this issue and told me that it was like a factor like water quality or something similar to cause the problemThe last water heater I had lasted years, so I doubt that the water quality has gotten that drastically worse in the past twoHe ended the conversation by saying "I probably won't change your mind, but just in case, I will make a note to give you a $credit if you ever need a new air conditioner or plumbing product again." I can guarantee after that, I will never purchase another product or service from Chas RobertsAwful customer service, and from what I can tell, terrible quality productsI would caution anyone against using Chas Roberts, to spare themselves the hassle of poor service and poor product
We have been in our new *** home for about months For months a high, whistle-like sound was heard, especially when the HVAC system was off The builder's Customer Service Rep seemed unable to correct it, so we called Chas Roberts directly They sent out "Angelo" a technician with years experience He figured out the problem in minutes (loose AC filter box) and corrected it immediately He also went up into the attic to check out the equipment itself He was polite, a good listener and took an analytical approach Arrived in a shiny van and wore a company T-Shirt We are grateful for his kind attention *** ***