About a week and a half ago I purchased a new A/C unit from Chas Roberts and from the moment I said go I have had nothing but issuesAfter installing the first unit they found it was faulty (not there fault) and said they would bring another new one out first thing the following morningAfter two days of having my new unit it is still not cooling my house past degrees, even though the temp is set at They come back out only to find I have a faulty thermostat that is off degrees, and the wiring from the unit to my house wasn't done properly so the unit wasn't getting enough voltage to cool the houseNow days later they are back to instal the new thermostat and look at the unit again since it's still not cooling like it should, only to find out the person they sent has no idea what is wrong, and that I would need to call back tomorrow to schedule another service callYet again have another technician come to look at the unit, this time they say its because not enough coolan
We had our AC worked on earlier this month by Chas RobertsMarcus came out and did a great jobHe took care of everything and our AC works perfectly nowI highly recommend Chas Roberts!
Contacted Chas Roberts to service both AC units at home August Secondary unit was repaired without problemTechnician stated that would have to return at later date to inspect primary unit, at no chargeWaited between two to three weeks to be contacted by company for completion of original service callTechnician inspected and tweaked primary unit's drainage systemWas not informed about any potential damage occurring to property as a result from service callA couple weeks after completion of service call, unit caused over $in damages to ceiling located in master bedroomSoon after incurring damages to ceiling black mold has appearedBlack mold is an extreme health hazard
Extremely expensiveService tech said it was the builders fault for putting in the cheapest air conditioning unitI felt the company was very unprofessional
Hello, I will try to make this quick and to the pointI purchased my home in Goodyear Arizona (Beazer Homes) in September of In the mouth of may of we developed an issue with the air conditionerWe called the Home warranty center and they contacted the contracting group who installed the air conditioning unit and duct workContractor group Chas Robert your company Chas Roberts did come out and made the repairs on the unitAlthough Chase Roberts made trips to resolve this issue and took them daysWhich they ended up replacing the unitThe issue did get resolvedFast forward to The very next yearMyself and my family are still dealing with issues with the cooling systemWe have had over technician from Chas Roberts out to my home and each one does something different then the otherI am a technician in a different field and I do ask what was done and always received a different answer from the technician And he always assures us everything is good to g
I just wanted to share my negative experience with Chas Roberts I just bought this brand new house which I had it build and closed on January 29, and today which is 6/6/my air conditioning broke down since Saturday the 4th and has not been fixed yet I am in Az and the temp is up to and had to call this company because the warranty is with them but didn't get any help yet I have called them times and every time they tell me someone will call me back and now one doesI have an elderly and children living with me but they don't seem to care about that I will never recommend this company to anyone they don't care about the customer at all
I have been a loyal customer of Chas Roberts for many yearsHowever, their service quality and technician quality has deteriorated over the years I have had my cooling/heating system serviced for years by the company under their "CAP program" I use to pay every fall, but they made me starting paying every spring instead (This means that I paid one fall and also paid one spring in a row since they decided I needed to be paying in the spring in order to get in the "spring" payment cycle) For a number of years I have been paying each spring, which would include the fall heating check & the next spring/summer cooling check In June 2017, Chas Roberts came to my home and did their service - the technician even stated that I didn't have to pay since I was already paid up, but I could renew my yearly "CAP" then and save $20.00, which would include the servicing for Fall and Spring - I didWell, Chas Roberts never came in the Fall/Winter or even call me or mail a card
OUTSTANDIGLY POSITIVE Experience !!
Both, my purchase and an early equipment problem (caused by me) expediently corrected by a ChasRobert Tech at 7PM !
My house was bought new with ** *** and a half years ago and the AC units were installed by Chas Roberts of Tucson In one year we had more than issues starting with incorrect power source hook-ups and ending with improper hanging of an AC unit in When I sent a complaint to the builder of poor workmanship based on factual history that is on file with the builder, I was put on a "No Service" list by Chas Roberts due to my complaint and recommendations I have a year warranty for my units so how am I supposed to get the units serviced while on this list? It's pretty unprofessional and probably illegal to place me on such a list when I still have a warranty with the company especially when I'm the victim of the situation You would think a business would want to maybe extend a warranty considering what they've put me through now and for the foreseeable future as I've lost confidence in their workmanship Instead they put me on a list? This is not how I expect any bus
I recently was having an issue with my heat pump and since ChasRoberts installed my system I called them to check my systemA technician name Cody came out and diagnosed my problem and made a repair within minutes Based on this experience I would highly recommend ChasRoberts to anyone who is seeking a professional company in the A/C Plumbing business
My a/c went out Tuesday morningI am with high blood pressure and a pudgy dogIt was in the houseWe were sufferingI called several companies here in Phoenix, including Chas RobertsThey were so nice over the phone, and gave special attention to the health situation we were inThey worked me into their schedule yesterday, and Hugo the technician arrived to save the dayIt was a capacitor, and he replaced it quicklyHe was so kind and courteous and the price was $less than the other guysI felt badly that he had to crawl up on my roof where the unit is, but Hugo said he does it everyday...no biggieWe are happy and cool, and Chas has a customer for lifeThanks!
Jason W*** replaced my Disposal today and did another excellent jobHis work is professional and he tests everything prior
to finishingHe's also very neat and leaves the job clean !!
We had our AC worked on earlier this month by Chas RobertsMarcus came out and did a great jobHe took care of everything and our AC works perfectly nowI highly recommend Chas Roberts!
ExcellentOur A/C broke the day before a record breaking heat day due to be I called Chad Roberts and they had a tech named John Feagen come out very early the next morning He came to our houseFound the problem in mere seconds and the air was on immediatelyHe is so knowledgeable, to the point and advised us on things to do to prevent any other issuesI asked him if we could set up a yearly check on our system to make sure bad things don't happen again and he set us up and told us how it would save us moneyIf you want things done right the first time, call and ask for himVery straightforwardWe will ask for him every timeYou should do the sameThank you so much John, see you in months :)
We bought a new house through *** *** in August *** used Chas Roberts to install our A/C unit and heating unitsThey came out during the first year twice for routine checks that was in the new home warranty No issuesNext year, July before we even have them come out to do a check up on the service, our A/C goes out The builder and manufacture recommended Chas againWe only have one unitIt's Friday, July 7th and we call right awayThey can't come look at (warranty work) until Monday 7/between the hours of 7pm-MidnightThey were a no call no show My husband called again and took off work to be there on TuesdayThey cam this time and did the reading....it's the compressorThey order a new compressor which comes in on ThursdayThe compressor is under warranty, but the labor and coolant are not so the charge is about $because they need to flush the system and add in new coolant It takes guys (they couldn't properly seal the unit) and over hour
I justed started using Chas Roberts last month (September 2018) They have been very professional right from the first time I contacted themall of their mechanics hav been very efficientThe Mechanic Harold is outstandingHe called me the following day following up on the repair that he completed, to make sure everything was running rightI would highly recommend this organization for all Air conditioning repairsOperating hours a day
This complaint is against Chas Roberts (CR) for failing to diagnose a problem with my air conditioner that they currently hold the warranty support contract for, and failing to perform an acceptable level of troubleshooting and subsequently attempting to tell me there is no issue I'm far too knowledgeable on the issue and the aspects surrounding HVAC concepts in general to begin to accept that And I am certainly more knowledgeable on the aspects of my own system to know when it's operating correctly or not
On 8/5/I noticed that my home was suddenly twice the humidity of the atmosphere and AC unit was running much more than normal On 8/6/David from CR arrived and noted the problem was too much coolant and he stated he removed 10-ounces of coolant This did not remove any humidity
I had CR send David out again, he was visibly disgruntled upon arrival I had him return the coolant level to where it was since his diagnosis was clearly wrong and only made thin
About a week and a half ago I purchased a new A/C unit from Chas Roberts and from the moment I said go I have had nothing but issuesAfter installing the first unit they found it was faulty (not there fault) and said they would bring another new one out first thing the following morningAfter two days of having my new unit it is still not cooling my house past degrees, even though the temp is set at They come back out only to find I have a faulty thermostat that is off degrees, and the wiring from the unit to my house wasn't done properly so the unit wasn't getting enough voltage to cool the houseNow days later they are back to instal the new thermostat and look at the unit again since it's still not cooling like it should, only to find out the person they sent has no idea what is wrong, and that I would need to call back tomorrow to schedule another service callYet again have another technician come to look at the unit, this time they say its because not enough coolan
We had our AC worked on earlier this month by Chas RobertsMarcus came out and did a great jobHe took care of everything and our AC works perfectly nowI highly recommend Chas Roberts!
Always timely, professional, communicate well and techs are very experiencedHave used them for 20+ years and wouldn't choose another!!
I was very pleased with the service we received
Contacted Chas Roberts to service both AC units at home August Secondary unit was repaired without problemTechnician stated that would have to return at later date to inspect primary unit, at no chargeWaited between two to three weeks to be contacted by company for completion of original service callTechnician inspected and tweaked primary unit's drainage systemWas not informed about any potential damage occurring to property as a result from service callA couple weeks after completion of service call, unit caused over $in damages to ceiling located in master bedroomSoon after incurring damages to ceiling black mold has appearedBlack mold is an extreme health hazard
Extremely expensiveService tech said it was the builders fault for putting in the cheapest air conditioning unitI felt the company was very unprofessional
Hello, I will try to make this quick and to the pointI purchased my home in Goodyear Arizona (Beazer Homes) in September of In the mouth of may of we developed an issue with the air conditionerWe called the Home warranty center and they contacted the contracting group who installed the air conditioning unit and duct workContractor group Chas Robert your company Chas Roberts did come out and made the repairs on the unitAlthough Chase Roberts made trips to resolve this issue and took them daysWhich they ended up replacing the unitThe issue did get resolvedFast forward to The very next yearMyself and my family are still dealing with issues with the cooling systemWe have had over technician from Chas Roberts out to my home and each one does something different then the otherI am a technician in a different field and I do ask what was done and always received a different answer from the technician And he always assures us everything is good to g
I just wanted to share my negative experience with Chas Roberts I just bought this brand new house which I had it build and closed on January 29, and today which is 6/6/my air conditioning broke down since Saturday the 4th and has not been fixed yet I am in Az and the temp is up to and had to call this company because the warranty is with them but didn't get any help yet I have called them times and every time they tell me someone will call me back and now one doesI have an elderly and children living with me but they don't seem to care about that I will never recommend this company to anyone they don't care about the customer at all
I have been a loyal customer of Chas Roberts for many yearsHowever, their service quality and technician quality has deteriorated over the years I have had my cooling/heating system serviced for years by the company under their "CAP program" I use to pay every fall, but they made me starting paying every spring instead (This means that I paid one fall and also paid one spring in a row since they decided I needed to be paying in the spring in order to get in the "spring" payment cycle) For a number of years I have been paying each spring, which would include the fall heating check & the next spring/summer cooling check In June 2017, Chas Roberts came to my home and did their service - the technician even stated that I didn't have to pay since I was already paid up, but I could renew my yearly "CAP" then and save $20.00, which would include the servicing for Fall and Spring - I didWell, Chas Roberts never came in the Fall/Winter or even call me or mail a card
We are satisfied with the service to check out AC and Furnace.......serviceman called ahead and arrived when scheduled
OUTSTANDIGLY POSITIVE Experience !!
Both, my purchase and an early equipment problem (caused by me) expediently corrected by a ChasRobert Tech at 7PM !
My house was bought new with ** *** and a half years ago and the AC units were installed by Chas Roberts of Tucson In one year we had more than issues starting with incorrect power source hook-ups and ending with improper hanging of an AC unit in When I sent a complaint to the builder of poor workmanship based on factual history that is on file with the builder, I was put on a "No Service" list by Chas Roberts due to my complaint and recommendations I have a year warranty for my units so how am I supposed to get the units serviced while on this list? It's pretty unprofessional and probably illegal to place me on such a list when I still have a warranty with the company especially when I'm the victim of the situation You would think a business would want to maybe extend a warranty considering what they've put me through now and for the foreseeable future as I've lost confidence in their workmanship Instead they put me on a list? This is not how I expect any bus
I recently was having an issue with my heat pump and since ChasRoberts installed my system I called them to check my systemA technician name Cody came out and diagnosed my problem and made a repair within minutes Based on this experience I would highly recommend ChasRoberts to anyone who is seeking a professional company in the A/C Plumbing business
My a/c went out Tuesday morningI am with high blood pressure and a pudgy dogIt was in the houseWe were sufferingI called several companies here in Phoenix, including Chas RobertsThey were so nice over the phone, and gave special attention to the health situation we were inThey worked me into their schedule yesterday, and Hugo the technician arrived to save the dayIt was a capacitor, and he replaced it quicklyHe was so kind and courteous and the price was $less than the other guysI felt badly that he had to crawl up on my roof where the unit is, but Hugo said he does it everyday...no biggieWe are happy and cool, and Chas has a customer for lifeThanks!
Jason W*** replaced my Disposal today and did another excellent jobHis work is professional and he tests everything prior
to finishingHe's also very neat and leaves the job clean !!
We had our AC worked on earlier this month by Chas RobertsMarcus came out and did a great jobHe took care of everything and our AC works perfectly nowI highly recommend Chas Roberts!
ExcellentOur A/C broke the day before a record breaking heat day due to be I called Chad Roberts and they had a tech named John Feagen come out very early the next morning He came to our houseFound the problem in mere seconds and the air was on immediatelyHe is so knowledgeable, to the point and advised us on things to do to prevent any other issuesI asked him if we could set up a yearly check on our system to make sure bad things don't happen again and he set us up and told us how it would save us moneyIf you want things done right the first time, call and ask for himVery straightforwardWe will ask for him every timeYou should do the sameThank you so much John, see you in months :)
We bought a new house through *** *** in August *** used Chas Roberts to install our A/C unit and heating unitsThey came out during the first year twice for routine checks that was in the new home warranty No issuesNext year, July before we even have them come out to do a check up on the service, our A/C goes out The builder and manufacture recommended Chas againWe only have one unitIt's Friday, July 7th and we call right awayThey can't come look at (warranty work) until Monday 7/between the hours of 7pm-MidnightThey were a no call no show My husband called again and took off work to be there on TuesdayThey cam this time and did the reading....it's the compressorThey order a new compressor which comes in on ThursdayThe compressor is under warranty, but the labor and coolant are not so the charge is about $because they need to flush the system and add in new coolant It takes guys (they couldn't properly seal the unit) and over hour
I justed started using Chas Roberts last month (September 2018) They have been very professional right from the first time I contacted themall of their mechanics hav been very efficientThe Mechanic Harold is outstandingHe called me the following day following up on the repair that he completed, to make sure everything was running rightI would highly recommend this organization for all Air conditioning repairsOperating hours a day
This complaint is against Chas Roberts (CR) for failing to diagnose a problem with my air conditioner that they currently hold the warranty support contract for, and failing to perform an acceptable level of troubleshooting and subsequently attempting to tell me there is no issue I'm far too knowledgeable on the issue and the aspects surrounding HVAC concepts in general to begin to accept that And I am certainly more knowledgeable on the aspects of my own system to know when it's operating correctly or not
On 8/5/I noticed that my home was suddenly twice the humidity of the atmosphere and AC unit was running much more than normal On 8/6/David from CR arrived and noted the problem was too much coolant and he stated he removed 10-ounces of coolant This did not remove any humidity
I had CR send David out again, he was visibly disgruntled upon arrival I had him return the coolant level to where it was since his diagnosis was clearly wrong and only made thin