Kohl's Corporation

We apologize for the incorrect item being received. Upon review of order [redacted], a refund has been processed in the amount of $42.49 back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this...

time-frame, yours could be sooner or later. If the customer would like to reorder the item we are happy to honor the original sale price of the item.

Our records show all items for Kohls.com order # [redacted] were delivered on 06/27/15. At this time we advise the customer to file a claim with FedEx directly if they are stating they did not receive their complete order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is contrary to what multiple representative told me, as well as what actually happened. Per a reply from Kohl's support (the most recent, received on 5/16):[redacted]I apologize if I was not able to elaborate and further clarify what happened to the authorizations on your account. I reviewed our process when it comes to orders mixed with a ship-to-home and pickup-in-store items once again. I found that a pending authorization for the amount that you paid for the ship-to-home item will also show up on your account and will fall off the moment this order gets delivered to your home address, as what happened in this incident.Order total = $176.05; $176.05 authorized on card($11.81 BOPUS & $164.24 ship-to-home)When the BOPUS item is ready for pick up at the store, customer will see:• Initial $176.05 authorization• $11.81 charge (BOPUS item)• $164.24 charge (remaining )*Authorizations should fall off within 7-10 daysThis is means that it is normal that you are seeing both an authorization for the ship-to-home order and BOPUS order and they will eventually fall off from your credit statement.Please be assured that we never intend to inconvenience you in any way. Please don't hesitate to let me know if you have any further concern.Sincerely,[redacted]
Regards,
[redacted]

Upon review of Order [redacted], we processed a refund for Order [redacted] to the customer’s Visa card ending in 5465. Our records indicate a credit was processed on March 13, 2016. At this time, the customer would have to contact his bank or dispute the transaction with his bank. We apologize for...

any inconvenience this may have caused our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have received the customer's complaint sent through the CFPB and several other channels. The customer has been advised we stand behind our decision as we are unable to update his credit profile. We consider this matter resolved.

The credits do reflect on our customers Kohl's account. It does show we credited our customer  $33.02 for order 7040353109. For Order 7006584440, it does show that we credit $16.94. At this time, we consider the matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However how am I guaranteed that I will receive the certificate.  I have been around and around with Kohls on this matter.  I HAVE NOT received the certificate.  It was not delivered to my email or to their app and as having received another reward for January I don't buy that the reward went to SPAM or my junk mail box.  I just want a guarantee that I will receive the award.
Regards,
Jennifer [redacted]

Upon further review of Order 4506818779, it appears the
customer contacted us in regards to the address one hour after the order was submitted.
 On our website, it does state there is a
30 minute time frame for order modifications. Unfortunately, since this was not
a Kohl’s error, we are...

unable to issue a credit as requested. The customer is
still responsible for Order 4506818779. If either of the items are returned to
Kohl’s, we will be happy to apply the credit towards the customer’s order.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before send 
Revdex.com:
Thank you so much for your assistance! As of yesterday they were STILL denying my credit. I don't think this would have been resolved on my own. Thanks again!! I have reviewed the response made by the business in reference to complaint ID 11930394, and find that this resolution is satisfactory to me. 
Regards,
Janet S[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI will be happy with this response once I actually hear from Kohls and have my issue resolved. This is the same response I've heard from at least 5 different customer service representatives via phone with no resolution  
Regards,
[redacted]

We are more than happy to research our customer's concern. More information is needed on our end in order to resolve our customer's concern.• How were these purchased? In-store or online?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11975923, and find that this resolution is satisfactory to me. 
Regards,
Tammy H[redacted]

We have reviewed her account related to your concerns regarding information appearing on her credit report. We have determined that the information previously furnished to the credit reporting agencies is accurate. Updating the information will create inaccurate representation of the status of the...

account with us. The integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with her request to update this information with the credit reporting agencies.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The valid thru date is expired but this has been going on since before it expired.  When I called I was told that the stores had to be doing something wrong.  All of them.  Three places, different dates different times.  they never offered to replace the card.  now the card is expired and they don't want to do anything about it.  Its a scheme.  First off the cards should not have an expiration date if they are going to take a $3 a month fee it should expire when the funds are gone.  I believe they are ripping people off and I am disgusted.  I have been doing a lot of reading and several people have had similar issues.
Regards,
[redacted]

As
a gesture of goodwill and our commitment to customer service we are offering to
send the customer a $25.00 Kohl’s gift card.

We apologize for the frustration our customer is experiencing. Please let our customer know that order#925964765 was returned on October 4, 2016, and the original tender was credited. Please advise our customer it can take an average of 7 business days to see the credit. Additionally, we have...

removed her old address from her shopping profile so this problem does not happen again. As an invitation to shop with us again, please advise our customer we will be sending out a $10 gift card, as well as a couple 30% off coupons for her inconvenience.

We advise the customer to reply with their mailing address, the numbers at the top of the purchase receipt (beginning with the purchase date), or Kohls.com order number with product information to verify the rebate. Once we have this information, we will be able to fully process the...

rebate. We apologize for any inconvenience.

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visit. Our customers are very important in our continued growth and...

success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. I regret that this was not the case and we are sorry our associates did not provide you with the service anticipated.

Upon review of our customer's concern. We will not be reissuing our customer's Kohl's Cash since we were able to locate the original of the Kohl's Cash redeemed. If the customer wishes to discuss further, they would need to contact ###-###-####.