Kohl's Corporation

Upon review of our customer's concern. We will not be reissuing our customer's Kohl's Cash since we were able to locate the original of the Kohl's Cash redeemed. If the customer wishes to discuss further, they would need to contact ###-###-####.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] We have repeatedly called the customer service number 1855 564 5705. I have call logs stating how long and how many times we have called. This was the last straw. We gave kohl's plenty of time to fix this. They are still charging us for two Kitchen Aid mixers One we didn't receive one we didThey also said they would honor all kohl's cash and rebate for the second mixer that I received. I was also told not to spend the 40$ kohl's cash cause it was sent from the first order.

We apologize for the frustration our customer is experiencing. Please let our customer know that order#925964765 was returned on October 4, 2016, and the original tender was credited. Please advise our customer it can take an average of 7 business days to see the credit. Additionally, we have...

removed her old address from her shopping profile so this problem does not happen again. As an invitation to shop with us again, please advise our customer we will be sending out a $10 gift card, as well as a couple 30% off coupons for her inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is contrary to what multiple representative told me, as well as what actually happened. Per a reply from Kohl's support (the most recent, received on 5/16):[redacted]I apologize if I was not able to elaborate and further clarify what happened to the authorizations on your account. I reviewed our process when it comes to orders mixed with a ship-to-home and pickup-in-store items once again. I found that a pending authorization for the amount that you paid for the ship-to-home item will also show up on your account and will fall off the moment this order gets delivered to your home address, as what happened in this incident.Order total = $176.05; $176.05 authorized on card($11.81 BOPUS & $164.24 ship-to-home)When the BOPUS item is ready for pick up at the store, customer will see:• Initial $176.05 authorization• $11.81 charge (BOPUS item)• $164.24 charge (remaining )*Authorizations should fall off within 7-10 daysThis is means that it is normal that you are seeing both an authorization for the ship-to-home order and BOPUS order and they will eventually fall off from your credit statement.Please be assured that we never intend to inconvenience you in any way. Please don't hesitate to let me know if you have any further concern.Sincerely,[redacted]
Regards,
[redacted]

Our records show all items for Kohls.com order # [redacted] were delivered on 06/27/15. At this time we advise the customer to file a claim with FedEx directly if they are stating they did not receive their complete order.

Our records
indicate we received her complaint through a different channel and have
addressed her concerns. The customer will receive a gift card via mail. Please
allow 10-14 business days to receive this.

The credits do reflect on our customers Kohl's account. It does show we credited our customer  $33.02 for order 7040353109. For Order 7006584440, it does show that we credit $16.94. At this time, we consider the matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our customer
placed order 3915930877 on
01/02/2016. This order was tendered using $16.68 on her Visa card and $70.55 in
Gift Cards. We processed returns for the items she did not receive on
01/23/2015 and 02/04/2015. The returns were processed back onto her original forms of
tender; with...

$13.70 being processed onto her Visa as well as an issuance two Kohl’s
Merchandise Credits that were mailed to our customer for $21.55 and $6.31. If
our customer did not receive the merchandise credits please reply to the
complaint and we will reissue new credits.  We apologize for any confusion our customer
had with her refund.

Our records indicate a refund has been processed for order [redacted] back to the form of tender used. In addition, order [redacted] was delivered properly.

Upon further review of Order 4506818779, it appears the
customer contacted us in regards to the address one hour after the order was submitted.
 On our website, it does state there is a
30 minute time frame for order modifications. Unfortunately, since this was not
a Kohl’s error, we are...

unable to issue a credit as requested. The customer is
still responsible for Order 4506818779. If either of the items are returned to
Kohl’s, we will be happy to apply the credit towards the customer’s order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The complaint is that I am still waiting for a call back from a supervisor.  This has still not been resolved after 3 attempts on my own.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our records indicate we received her complaint through a different channel and have addressed her concerns.

We apologize for the inconvenience experienced. We were able to verify the purchase and have mailed a $20 gift card to the customer. Please allow 10-14 business days to receive it.

As
a gesture of goodwill and our commitment to customer service we are offering to
send the customer a $25.00 Kohl’s gift card.

Upon review of our customer's concern for Order 5167554902, it does show
we did process a refund for the 4 items that were not received. We are showing a
credit of $63.88 being applied to the Visa ending in 9677.

I am looking at the Kohl's gift card...

now and it does not state that a gift card is unable to be tendered with another gift card. I am also looking at the Lowe's gift card I purchased from Kohl's and it as well does not state that a gift card is unable to be tendered with another gift card. Again, this is something I feel that the cashier should have explained to me when she rung up my purchases. Had she explained this to me or had this policy been posted where the gift cards are located in the store then this situation could have been avoided.
I will no longer shop at Kohl's.

We apologize for the inconvenience our customer experienced with their most recent Kohls.com order. We have processed a return for the 2 missing items, which will be applied to the Visa card ending in 7740. The amount of the credit issued is $33.30. Please advise our customer to please allow 7-10...

business days for it to post.

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visit. Our customers are very important in our continued growth and...

success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. I regret that this was not the case and we are sorry our associates did not provide you with the service anticipated.

Revdex.com: Actually.. I contacted the business myself. Please send the $30 gift card promised to: [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]