Kohl's Corporation

Customer
spoke to our Corporate Refunds department today on 03/29/2016. They were able
to locate most of the customer’s purchases on her Kohl’s Charge and were able
to credit her in that manor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We encourage the customer to return the item as we are proud to offer a No Hassle Return Policy. We are unable to send a new item without a form of payment. As previously stated to the customer, if they would to purchase a new item to accommodate their request, we will honor 205 off of that...

purchase. We apologize for any inconvenience..

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Amber [redacted]

We apologize for the inconvenience, but Kohl's does stand by our Special Holiday Return Policy.  Regrettably, a return is unable to be made. Please advise our customer to refer to the link below for more information regarding our electronics return...

policy.https://cs.kohls.com/app/answers/detail/a_id/1086/kw/1086

Due to volume this time of year, shipping time frames may be extended. At this time we are able to confirm the customer's Kohls.com order #4169879631 was delivered on 12/04/15. We apologize for any inconvenience.

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. Regrettably at this time SKU 95101745 is out of stock,...

and no longer available for purchase. We apologize for any disappointment.

We have processed the remaining return credit from
Kohls.com order #4509719848 on 02/26/16, back to the customer's VISA ending in
5698. We advise our customer to allow 10-14 business days for the...

credit to
appear. We apologize for any inconvenience.

Upon review of Order 4818129634, it does appear we did process a credit in the amount of $773.79 to our customers Kohl's Charge ending in 6172.

We have apologized for the customer's poor customer service experience, and thank them for their feedback. Regrettably we are unable to accommodate their request for a credit.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I  reviewed appear below The policy changed after my purchase was done.  I wouldn't have bought such an expensive item without warranty.  Jermine the manager there said the policy changed around October or November she was sure the exact date. I made my purchase October 1st 2016.  I would like a exchange and want this issue resolved. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We are unable to process an order for an item without a form of payment attached. We are unable to send the item without this however, we are happy to honor the sale price of the item.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I look forward to hearing directly from the company 
Regards,
[redacted]

Our records indicate a return was processed for Kohls.com
order number [redacted] on 10/01/15. This merchandise was shipped directly from
the vendor, and not a Kohl’s warehouse. We apologize for the error and the inconvenience.
We also apologize for the lack of assistance received.

While in most cases out of stocks are
reflected prior to the check-out process at Kohls.com, there are situations
when an out of stock may not be evident until the order picking process. This
can be attributed...

to high order volume, damages, etc. Please
check back at Kohls.com, as items are replenished frequently. If at that time
you would like to order this item, we will be happy to honor the sale price
from your original order as well as free standard ground shipping. Simply place
your order and notify us with your new order number and we will make the
necessary adjustments.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. What I do not find acceptable and satisfactory is the fact that the company applied the refund and didn't even call or send an email; in fact, I called and emailed them several times trying to rectify the issue and not one person mentioned the refund had already been applied.  With today's technology, there is no excuse for not knowing and providing excellent customer service to let the customer know what happened.  I felt they knew but thought it was a game to get me riled up.  I will NEVER purchase another thing from Khol's.com nor will I take the time to go inside the store.  I will be closing my account and will be writing reviews of my experience.  Although it may not put a great dent in getting additional customers or orders but at least it will be visible for ALL to see exactly how screwed up the customer service is for this store.  You may need to think about hiring someone to come and and facilitate a customer service workshop during a professional development day. FYI
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was I was contacted by Kohls and they provided compensation which was satisfactory.  The case should include remarks that the business took positive steps in making the matter right for the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. As a consumer, I'm innocent in this case.   There is no way I can find out the ad is real or fake, and which survey is a good one which one is a spoofed survey.  That are not my responsibilities, and I'm not no obligated to do the work for Kohls . That email were sent to peoples inboxes for so many times, and Kohls knows of that, but did not stop it. That is Kohls  fault. or I can say Kohls made a purpose to let ad fool people around so it can take advantage of that.   2. Kohls customer representative has promised me a gift card as a reward of my hard work for its survy. But took it back next day. What kind behavior of this? Please explain
Regards,
Alex [redacted]