Kohl's Corporation

We stand by our previous response.

We will more than happy to research our customer's inquiry with our rebate department. Once a response is received, we will be happy to reach out to our customer.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience our customer has experienced.  While in most cases out of stockmerchandiseis reflected prior to the checkout process, there are situations when an out of stockitemmay not be evident until the order picking process. This can be attributed to high order volume,...

damages, etc.  When anitemiscanceledbefore the orderships, the customer is not charged for thatitem.

Kohl’s offers promotional events designed to provide our customers with exceptional value. We are committed to offering sale prices that represent real and compelling values relative to our regular prices. Our regular prices are legitimate and bona fide prices. Decisions with respect to the...

establishment of prices for Kohl’s merchandise are made by Kohl’s merchandise buyers from the corporate headquarters here in Wisconsin. Prices are established on a chain-wide basis. Each Kohl’s buyer is responsible for a very narrow range of merchandise, which allows them to be experts in their product categories. They do not generally base prices on any one factor. Rather, the buyers consider a number of factors, including the regular prices of Kohl’s competitors nationwide. The weight given to each of these factors and the specific procedure followed to set the price vary with each piece of merchandise. 
After receiving his inquiry, we contacted our watch buying office to investigate the question/concern you raised about the MSRP tag reflecting an incorrect model number. After significant investigation on our end, the buyers determined that there must have been a mis-ticketing of this item. We no longer carry the watch with the MSRP he mentioned, and we apologize for the confusion. Please be assured that Kohl's takes signage and pricing accuracy very seriously. Unfortunately, from time-to-time, human error prevents the perfection for which we always strive. We make every effort to ensure that all merchandise is correctly labeled and placed with its correct price tag and/or signs.
 
At the time of his purchase, Kohl's was running a Buy-One-Get-One-Half-Off promotional event for this particular Citizen watch.  Even though he purchased just one watch and therefore would have paid full price typically, Kohl's would like to provide a $50 Gift Card. We apologize for the inconvenience. Please allow 7-10 business days to receive.

Revdex.com Response11/18/2016The store manager at the Wheaton location states he followed up with our customer. We just wanted to follow up to verify someone from our store reached out to her.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not feel that this response from Kohl's is acceptable. By both Kohl's and FedEx denying responsibility for my missing package, they are placing the fault on me, the consumer, which is absurd. Kohl's entrusts FedEx to get their merchandise to their customer and by Kohl's not requiring FedEx to get a signature for an order totaling approximately $600, the fault should be on Kohl's.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

As previously stated, approval is based on several factors and does not guarantee an approval if all factors are not met. Applying for a credit card is an optional decision made by the customer. We are unable to send a $300 gift card as there was no Kohl's error and the optional decision was made by the customer. We stand behind the decision made with the customer's application.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records show a return for the missing items for Kohls.com order #[redacted] was processed on 11/08/15. $22.84 was returned back to the customer's VISA ending in [redacted], and $10.16 was placed on a Kohl's Merchandise credit. We are happy to honor the original price paid for the jeans on a new...

Kohls.com order, but the merchandise must be the same item and brand. We are unable to comply with the customer' request for a gift card. We apologize fro any disappointment.

Below are the details of the returns processed and received by the customer. All credits have been placed back to the customer's Kohl's Charge account. The refund totals were reduced due to discounts and Kohl's Cash used and redeemed with orders.
Order [redacted] $65.57 returned on...

04/19[redacted]   19.99[redacted]   24.99[redacted] 
 [redacted]  
Order [redacted] $16.76 returned on 06/07/14[redacted]    23.20
Order [redacted]0 $43.53 returned on 06/24/14[redacted]   19.9995014470    24.99[redacted]   14.40Order [redacted]7 $36.3* returned on 07/07/14[redacted]    25.99[redacted]    25.99
Order [redacted] $7.49 returned on 07/07/14[redacted]  24.99

Our return policy indicates if a receipt was not present a corporate-issued refund will be given. This does not indicate a check will be given. Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any...

other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-store. We stand behind the refund given to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The price of the original item was $374.99. I used a 20% off promotional code, which made the final sold price at $299.99. Kohl's needs to refund me $299.99 or explain to me how the $238.46 was calculated.
Regards,
[redacted]

Upon review of the customer's Kohls.com order #[redacted] we are able confirm a return was processed on 07/13/15. The customer has been credited for the order and all associated fees. We decline the customer's request for any additional compensation. We apologize for any inconvenience.

Our records show a return for Kohls.com order #[redacted] was processed 01/23/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

Our records show the customer's anticipated Corporate Refund was mailed to the address on this complaint on 01/05/16. If the customer claims they have not received this, we advise them to contact out Corporate Refund Department directly for additional assistance. They can be reached at...

[redacted]. We hope this information was helpful.

Upon review, We confirm the customer as well as his mother-in-law were given the details on how to return an item via mail. A gift receipt is not needed for a return only the packing slip is needed. The customer was also advised to mail the item back to us using the return label attached to the...

packing slip. Per our return policy, when a return is made via nail, it must be sent in a postage paid package/envelope. We are unable to reimburse the customer for postage paid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The request for a reorder number impugned my character.  It implies that the items in question were delivered to my address and returned.  Nevertheless, on June 3, after calling the contact number for kohls.com, a male representative reordered the items after confirming non-delivery of the original order.  The number was 5373594717.  The cost was $66.31, which was less than the original order because the price of one item had been reduced.  This amount was charged to my account on June 3. 
Regards,
[redacted]

We have processed a return for Kohls.com order #4007096198 on 12/29/15. We advise our customer to allow 10-14 business days for the credit to appear. Additionally, we advise the customer to update the shipping information on her shopping profile before placing future orders.