Kohl's Corporation

We apologize for the inconvenience regarding our customer's
Kohls.com order. We will be more than happy to research their concern further,
but we would need more information such as an order number or a more specified
date in which the order was placed.

We apologize for any disappointment.

Our records show a return for the missing items for Kohls.com order #[redacted] was processed on 11/08/15. $22.84 was returned back to the customer's VISA ending in [redacted], and $10.16 was placed on a Kohl's Merchandise credit. We are happy to honor the original price paid for the jeans on a new...

Kohls.com order, but the merchandise must be the same item and brand. We are unable to comply with the customer' request for a gift card. We apologize fro any disappointment.

We apologize for any inconvenience our customer has experienced. If our customer would please provide the order number and the issue he is experiencing with the order, we will be able to further research his concern.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not feel that this response from Kohl's is acceptable. By both Kohl's and FedEx denying responsibility for my missing package, they are placing the fault on me, the consumer, which is absurd. Kohl's entrusts FedEx to get their merchandise to their customer and by Kohl's not requiring FedEx to get a signature for an order totaling approximately $600, the fault should be on Kohl's.
Regards,
[redacted]

Upon review, We confirm the customer as well as his mother-in-law were given the details on how to return an item via mail. A gift receipt is not needed for a return only the packing slip is needed. The customer was also advised to mail the item back to us using the return label attached to the...

packing slip. Per our return policy, when a return is made via nail, it must be sent in a postage paid package/envelope. We are unable to reimburse the customer for postage paid.

We advise the customer to attach a screenshot
of the sale price in question, as our records do not indicate a difference in
price.

We have applied a credit in the amount of $16.11 to our customer's Kohl's Charge ending in 4030. Please advise our customer to please allow 3-5 business days for it to post.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The price of the original item was $374.99. I used a 20% off promotional code, which made the final sold price at $299.99. Kohl's needs to refund me $299.99 or explain to me how the $238.46 was calculated.
Regards,
[redacted]

We apologize for the inconvenience our customer has experienced.  While in most cases out of stockmerchandiseis reflected prior to the checkout process, there are situations when an out of stockitemmay not be evident until the order picking process. This can be attributed to high order volume,...

damages, etc.  When anitemiscanceledbefore the orderships, the customer is not charged for thatitem.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Below are the details of the returns processed and received by the customer. All credits have been placed back to the customer's Kohl's Charge account. The refund totals were reduced due to discounts and Kohl's Cash used and redeemed with orders.
Order [redacted] $65.57 returned on...

04/19[redacted]   19.99[redacted]   24.99[redacted] 
 [redacted]  
Order [redacted] $16.76 returned on 06/07/14[redacted]    23.20
Order [redacted]0 $43.53 returned on 06/24/14[redacted]   19.9995014470    24.99[redacted]   14.40Order [redacted]7 $36.3* returned on 07/07/14[redacted]    25.99[redacted]    25.99
Order [redacted] $7.49 returned on 07/07/14[redacted]  24.99

Our records show the customer's anticipated Corporate Refund was mailed to the address on this complaint on 01/05/16. If the customer claims they have not received this, we advise them to contact out Corporate Refund Department directly for additional assistance. They can be reached at...

[redacted]. We hope this information was helpful.

We have processed a return for Kohls.com order #4007096198 on 12/29/15. We advise our customer to allow 10-14 business days for the credit to appear. Additionally, we advise the customer to update the shipping information on her shopping profile before placing future orders.

Our return policy indicates if a receipt was not present a corporate-issued refund will be given. This does not indicate a check will be given. Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any...

other major credit card•An even exchange•A Kohl's Merchandise Credit based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-store. We stand behind the refund given to the customer.

We regret the
customer's Kohls.com order arrived in the wrong color. Regrettably our
warehouse sent the customer the incorrect item, and we apologize for the error.
In accordance with Kohl's standard practices, and our desire to keep our loyal
customers completely satisfied with their shopping...

experiences, we would be
more than happy to facilitate a return and refund if the customer is not
completely satisfied with her purchase. 
The customer may return the merchandise to her local store for a refund,
or because of the Kohl's error, we are more than happy to schedule a UPS
pick-up. . Unfortunately, the desired merchandise is no longer available for
the customer to repurchase. We apologize for any inconvenience.

We apologize for the confusion regarding the shipping address. The customer placed Order 1740426991 on April 10,2016. It asks the customer to confirm the shipping address twice. before completing the order Once when the shipping address is selected and prior to submitting the order. We have...

documentation of the customer contacting us on April 12, 2016 regarding her order. The website clearly specifies there is a 30 minute window for cancellations. Unfortunately, the customer would still be responsible for the package.We may be able to make the following changes within 30 minutes* from when you placed your order: Cancel your order Decrease the quantity of an item Remove an itemApply a valid promo code**

Kohls offered no solution other than they shipped the items.  Not mentioning they shipped them to the wrong address.  Not mentioning that they had the ability to change the address but chose not to. Kohls.com failed once again to rectify the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company did honor the price on the stroller. HOWEVER, I
continued to run into the same problem with multiple items on the site and the company refused to honor the
discount on other items. I often
make purchases separately for record keeping/reimbursement/budgeting reasons (which I can demonstrate is a regular, weekly event); such was the
circumstances on this day (March 19, 2015). When I had contacted the company and the Revdex.com, I did not realize this problem was prolific sitewide. My
next purchase was to be a Baby Bjorn Travel Crib. I've attached an
image of the BabyBjorn Travel Crib as it appeared on March 19th. I informed the company on March 19th that I specifically intended to purchase this item. On March 20th, I followed up and stated that I wished that the March 19th price was honored on this, but they refused.  I informed the
person from their social media team, [redacted], on March 19th that I
attempted to purchase this. I was told my [redacted] that the company was
aware that the information was not accurate and that there was a lag in
updating this information. My husband and I have been watching Kohl's
for sometime. This "lag" was only remedied by Kohl's after I made them
aware that CONSUMERS were aware of this problem, too.I was not offered the Baby Bjorn at the sale price even though it was listed as such at the time.I
also tried to purchase a Graco TotBlock. When I received correspondence
from sr. executive correspondence advisor on March 20 I was told, and I
quote, to "Please be advised we are unable to offer an additional
discount on the Britax Advocates, Baby Bjron Travel Crib and Graco
TotBlock items you wish to purchase. These items are excluded from any
additional discounts. This information is located on the product page." At the time of the March 20th email, the Graco TotBlock still did not
contain this language (please see image attached).I would like Kohl's to honor the prices I should have legally been allowed to pay on March 19th, 2015. That is, I would like the 20% Friends and Family discount along with the additional 20% I should have garnered from opening a credit card. I would like these on the items I brought to their attention as intentional purchases:One Baby Bjron Travel CribTwo Britax Advocate car seatsTwo Graco TotBlocks
Regards,
[redacted]

We apologize for the inconvenience experienced in regards to Order 5075649669. Upon review of the customer's order, the rebate will only allow a quantity limit of 5 items per household. Therefore, the customer would only qualify for $50.00, not $170.00 as stated by our customer. The customer is more...

than welcome to submit the rebate for the 3 slow cookers received and receive the rebate for those, if they wish to do so. We are more than happy to send our customer a $40.00 Gift Card to replace the Kohl's Cash earned for the original order, as well as for the inconvenience. An additional credit was requested to be processed today in the amount of $39.28 to the Visa ending in 2974. Please advise the customer to allow 7-14 business for it to post their credit card account.