Kohl's Corporation

We apologize, we can confirm the credit applied as of 09/14/2016 is int he amount if $12.99 and not $12.93.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Mike [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did finally get the full reimbursement. thank you for your time and cooperation in this matter
Regards,
 
[redacted]

A refund was processed prior to receiving the complaint and also indicated in the desired settlement section. We are unable to send items without and order placed with a form of tender attached as a return was already processed. If the customer would like to reorder the items, as offered by our previous Customer Service agents, we will honor the sale price and any rewards/discounts they had at the time of the prior order placement.

All inquiries made through the Revdex.com are addressed via the same channel. If they would like to speak to someone directly, they would need to contact Kohls.com directly at ###-###-####. Otherwise, the customer can advise us of the desired resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Kohls is making me process a refund so I cannot use the coupons on the table as well as the sale price I was able to at the time of purchase. Not only did I get a damaged product, I am unable to get the same product for the same price I would've had it not been damaged. I feel like [redacted] due to them not honoring the initial price I paid.As for scheduling a pick up from UPS, I told Kohls this is my new residence; I do not feel comfortable leaving the dining set outside of my house. I explained what hours I would be home, and they failed to take that into consideration. I refuse to leave an expensive item outside of my new house when I am not familiar with the area, and do not have a private drive way. Kohls refused to understand this and even hung up the phone on me when I tried to explain this. I attached written proof to show that I explained this situation to Kohls, and initially was told that I could be home when this pick up happened. Also a picture of the damaged table top is included.
Regards,
Stacey [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced regarding their most recent Kohls.com order.  We have confirmed that the gift was debited the balance of $100.00 and have applied the of $100.00 to our customers Kohl's Charge ending in 2668.

Our coupons advise all customers to see a store associate for additional details. Our store representatives are able to provide details on our exclusions.

Our records show a return for Kohls.com order #[redacted] was processed on 11/11/15, back to the customer's VISA ending in [redacted]. In the event that a customer would need to complete an even exchange (same item and price, different size or color) for an item, this can be done with a receipt at...

any register. An even exchange must be exactly even (based on the original or clearance marked price tag) in order for an exchange to be processed. If the items are not an exact even exchange, a return will be processed. When a receipt is not available a refund in the form of a Kohl's Merchandise Credit will be issued for the items’ return value. If the customer needs assistance with an even exchange, we advise they speak with a Store Manager directly.

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. We regret to hear the customer's desired merchandise...

is out of stock. We are unable to accommodate the customer's request to honor the Black Friday price. Additionally, the charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order status. The customer's credit card company holds these funds; however, these authorizations will drop automatically within several business days. We apologize for any inconvenience.

We regret to learn the customer did not receive the entire order and apologize for the disappointment. We can confirm the customer has been issued a complete refund for all six chairs. Upon review, we found the customer earned a $150.00 Kohl’s Cash coupon when she purchased the chairs. The Kohl’s...

Cash coupon was redeemed on December 1, 2015. In accordance with our Kohl’s Cash policy, the amount of the redeemed Kohl’s Cash coupon was deducted from the return amount.

We regret the customer has not received their anticipated refund. At this time I am able to confirm we have processed a request for a new Kohl's Merchandise Credit to be sent to the address listed on the complaint. We advise the customer to allow 10-14 business days to receive this. We apologize for the delay and any inconvenience.

Upon
review of Kohls.com order [redacted] our records indicate we received her
complaint through a different channel and have addressed her concerns.

Revdex.com:
THIS IS UNBELIEVABLE!!  THIS MATTER IS NOT CLOSED!!I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We advise the customer to have the accountholder contact us regarding her account as we are unable to release account information or make account adjustments as he is not listed on the account. The Collections Department can be reached at ###-###-####.

We apologize for the inconvenience and frustration the
customer experienced on June 11, 2015 at the Hialeah Store. It appears we did
reverse the $30.00 transaction in question on the customer's Kohl's Charge
ending 6039 on April 19, 2016. Please allow 5-7 business days for the credit to
post to...

her Kohl's Charge. We do not accept Kohl's Gift Cards as payments on
the Kohl's Charge.  Although you cannot
make a payment using a Kohl’s Gift Card or Kohl's Merchandise Credit, payments
can be made at every Kohl's store using a check, cash, or money order.  Payments can also be made using Kohl's Cares
Gift Cards, which are Gift Cards sold by non-profit organizations as part of a
fundraising program.  Payments can also
be made through our automated telephone system or online through My Kohl's
Charge by using your bank routing number and checking account number. We are more
than happy to send the customer a $50.00 gift card for the inconvenience and
frustration, as well as a replacement for the original that was not redeemed at
checkout on June 11, 2016.

Last Chance, [redacted]!your order is...

ready for pickup.We're sending you one final reminder that your order is ready and needs to be picked up byMay 28, 2017. Need to extend your pickup date? Give us a call at ###-###-####.Bring.Photo ID and this emailPark.Look for the reserved Pick Up In Store parkingGo.Customer Service DeskRockford South6125 E STATE ST,ROCKFORD, IL 61108###-###-####Store Hours and InfoIN A RUSH?Let us know when you're heading to the store. Your order will be at Customer Service.ON MY WAYPickup Person:Youadd pickup personPlease pick up this order by end of dayMay 28, 2017. See you soon!Order:#8768263164Order Date:May 21, 2017Adult New Era Green Bay Packers 39THIRTY Sideline Flex-Fit CapColor: PKR GREEN, Size: M/L, Qty: 1SKU # 18029577Your Price:$29.99Payment InformationPayment MethodKohl$12.98Billing Address**Your In-Store Pickup SummarySubtotal:$29.99Kohl's Cash:- $10.000521SUPC40:- $8.00Tax:$0.99Total:$12.98I did contact Kohl's when I'd be available to pick up the order they never answered my emails & returned it to stock anyhow. Appreciate all of your help

On...

Tue, Jan 27, 2015 at 8:44 PM, [redacted] [redacted] wrote:I just received word that Kohl's did finally contact the credit bureaus to have the late charge removed from my credit report.  I now accept their resolution of my complaint.  Thank you so much for your assistance.  [redacted]

Our records
indicate we received her complaint through a different channel and her return
was processed on 07/22/15. We advise our customer to allow 10-14 business days
for the credit to appear on her Kohl’s Charge account.