Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I did the order and it went through and the credit card was charged, which it shouldn't have been until it shipped.  It still showed available on the website days after my order showing that it was available for purchase.  If at the time of my order it was out of stock it should have been cancelled and my credit card not charged and notified timely, not 4 days later.   A friend of mine ordered the same TV on 11/28 days after I did.  I understand the doorbuster policies but they continued to advertise and have it available for purchase for a long time after I ordered.  This is Bait and Switch I am wanting Kohls to either provide me that TV at the $399 price point or if there are not any then I would like a TV of equal or greater value for that price.   There are many people I have spoken to that have the same issues.  Products appearing available, credit cards charged.  Then the order cancelled. This seems to be the Status quo with Kohls and is very unethical.  When a product is sold out it needs to be unavailable for purchase and removed from their website along with the ability to order it.  If company's keep getting away with this practice without consequences they will continue to do it that way.   It states Kohls policy that credit cards will not be charged until the item ships. Had I known this, since I ordered before black friday.  I could have taken advantage of other sales, which now sadly I cannot due to the unscrupulous business practices done by Kohls.     Also I did a rebate for a Keurig in SEPTEMBER, it shows it is vaild and I should receive it within 30 days of 10/28/16 which I chatted with a rep who told me to give it more time to process.   This is just another example of Kohls unfair, unethical  business practices. I will take this further If I have to. 
Regards,
[redacted]

We regret the customer has not received her anticipated
Kohls.com order. Our records show Kohls.com order #[redacted] was shipped on
02/19/16.  We advise the customer to
verify the tracking information ([redacted]) to confirm the specific
delivery date. We apologize for any...

inconvenience.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before send 
Revdex.com:
Thank you so much for your assistance! As of yesterday they were STILL denying my credit. I don't think this would have been resolved on my own. Thanks again!! I have reviewed the response made by the business in reference to complaint ID 11930394, and find that this resolution is satisfactory to me. 
Regards,
Janet S[redacted]

We have reviewed her account related to your concerns regarding information appearing on her credit report. We have determined that the information previously furnished to the credit reporting agencies is accurate. Updating the information will create inaccurate representation of the status of the...

account with us. The integrity of the credit reporting system relies on the validity of the information furnished; therefore, we are unable to comply with her request to update this information with the credit reporting agencies.

Our records indicate the refund has been received as of date. We consider this matter closed.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]My receipt does not state this, nor is it posted anywhere in your Stroudsburg, PA store.  Staff should tell customers the new policy!

We have researched our customer's concern and in order for the customer to get the full refund amount, she would need to return the merchandise from Order [redacted]. The $75.00 Kohl's Cash from the original tender was issued for the television purchase. The customer spent the $75.00 Kohl's Cash. We...

are not manually issuing a $75.00 credit unless it the merchandise is returned. The customer can then attach receipt to her complaint so we can process credit.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The valid thru date is expired but this has been going on since before it expired.  When I called I was told that the stores had to be doing something wrong.  All of them.  Three places, different dates different times.  they never offered to replace the card.  now the card is expired and they don't want to do anything about it.  Its a scheme.  First off the cards should not have an expiration date if they are going to take a $3 a month fee it should expire when the funds are gone.  I believe they are ripping people off and I am disgusted.  I have been doing a lot of reading and several people have had similar issues.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We stand behind out previous decision and consider this matter closed.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Had Kohl's handled this properly I would have never had to even file the complaint to begin with. Thank you for the resolution. 
Regards,
Nicole [redacted]

We regret to learn the customer was unable to redeem his
Kohl's Cash before it expired. It may have been blocked by the customer's
firewall or spam blocker. We advise the customer to add [redacted] to
their contact list before placing future orders. Regrettably, once the redemption
dates...

have passed, Kohls.com and our store registers will no longer accept
Kohl's Cash.
As a gesture of goodwill and our commitment to customer
service, we would be more than happy to honor the Kohl's Cash value on a future
Kohls.com order, as a one-time courtesy. The customer should respond to this
complaint with their new Kohls.com order number, and we will credit them
accordingly. We apologize for any disappointment.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Your arrogant dismissive attitude is apparent!  I don't care if your customer service rep, your management, or the IT dept changed my account - the result was unacceptable!  The $2.17 credit is a step in the right direction but calling "the right thing to do" a "courtesy" only demonstrates your disregard for your customers.  Remember, this was your mistake - not mine!  An apology for the aggressive collection tactics and changing my account without my knowledge would make this right.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I stand behind my complaint as unresolved and will pursue further action regarding false advertisement and deceptive business policies.
Regards,
[redacted]

Our records indicate a check in the amount of $25.00 was mailed. Please allow 14-30 business days to receive this. We apologize for any inconvenience.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I spoke to Devin a few days after making my complaint and he gave me an order credit and has restored my faith in kohls. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you Kohls for getting back to me. Have a very nice weekend Revdex.com and Kohls
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The order had first shipment we received worth $13.98 + 9% tax = $15.24 I paid total $58.06 Per my math $58.06 - $15.24 = $42.82 In my original complaint, I did not consider the coupon I used. Kohls need to pay me $42.82. If my math is wrong, they need to explain how they calculated 27.02 
Regards,
[redacted]

The credit appears to have been accepted by the bank. Was new debit/credit card number issued, because it wiould still be accepted by the bank.

Upon review of our customer's complaint, it appears we are not able to refund our customers Kohl's Cash. If the customer has any questions or concerns, he would need to call in and speak to a Coordinator at ###-###-####, if he wishes to obtain more specific information. At this time, we consider this matter closed.

Purchases returned using gift receipts are still subject to our Kohl's Cash return policy. When qualifying purchases are returned, any unused Kohl’s Cash Coupons are deactivated automatically by the POS register. If the Kohl’s Cash Coupons have been used, the system will deduct the coupons used...

value from the return amount. We are unable to comply with the customer's request for a credit. We apologize for any confusion.