Kohl's Corporation

We advise the customer to attach a screenshot
of the sale price in question, as our records do not indicate a difference in
price.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI will be happy with this response once I actually hear from Kohls and have my issue resolved. This is the same response I've heard from at least 5 different customer service representatives via phone with no resolution  
Regards,
[redacted]

If you read Kohls response, there is no resolution at all...a simple apology for ruining christmas for half my family is unacceptable.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However how am I guaranteed that I will receive the certificate.  I have been around and around with Kohls on this matter.  I HAVE NOT received the certificate.  It was not delivered to my email or to their app and as having received another reward for January I don't buy that the reward went to SPAM or my junk mail box.  I just want a guarantee that I will receive the award.
Regards,
Jennifer [redacted]

We apologize for the inconvenience our customer experienced with their rebate. We will be more than happy to research our customer's inquiry with our rebate department. Once a response is received, we will be happy to address it for our customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11975923, and find that this resolution is satisfactory to me. 
Regards,
Tammy H[redacted]

We are more than happy to research our customer's concern. More information is needed on our end in order to resolve our customer's concern.• How were these purchased? In-store or online?

We have received the customer's complaint sent through the CFPB and several other channels. The customer has been advised we stand behind our decision as we are unable to update his credit profile. We consider this matter resolved.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Again I asked why No ID theft fraud account takeover investigation was conducted? They keep bring up removing of the credit file and again avoiding the fact that they have not forwarded to me evidence of why they released information to a 3rd party without my knowledge or consent and why they sent billing statements in violation of the fcba to the wrong address, why my address was changed without my knowledge or permission? why they have returned mail? they are willfully attempting to avoid answering my questions or conduct a through fraud investigation. They still have not sent signed credit card receipts, copy of an application or id used when account was opened, copy of billing statements, copies of tape recorded calls or notes on the account, including the recorded call with mr livingston who advised he would delete the account from the bureaus and how he had seen return mail and would accept 600 plus a deletion. They are not happy because I contacted one of their employees on her cell which is allowed by law and now they are angry and upset, they agreed in the past to delete and accept 600 and delete per [redacted]. this is my last rebuttal then I will request mediation through the Revdex.com. I am being reasonable and they are not.

We apologize for the incorrect item being received. Upon review of order [redacted], a refund has been processed in the amount of $42.49 back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this...

time-frame, yours could be sooner or later. If the customer would like to reorder the item we are happy to honor the original sale price of the item.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
They should change the website that says we ship to ALL APO and specify which items are online and which items are not.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My first contact was with the Kohls Reward Center.  This is the complaint I have with [redacted] and how he handled it stating there was nothing more he could do.  That they didn't recognize the Store UPC code.  So, I didn't know where else to turn but to the store where I purchased it.  The store kindly helped me.No need to contact me any further.  Your Rewards Rebate center is in need of help with Customer Service training.
Regards,
[redacted]

We have partnered with UPS, and they have confirmed that our customer used UPS MyChoice to arrange the shipping option. Kohl's is not responsible for the delivery of the package since the customer used her MyChoice account. She would need to pursue claim with UPS. At this time, we consider this...

matter closed.

We regret the customer has not received their anticipated Kohls.com refund. At this time we advise the customer to reply with the Kohls.com order number, as well as returned SKUs information for further research. We apologize for any inconvenience.

Our records indicate that on 10/13/15 a credit was processed for the shipping charge of $9.29.  This adjustment will reflect on the customer's bankcard statement.

Standard shipping takes 3-6 business days to arrive if the order is placed before 1pm Central Time. Upon review of her order, the order was placed at 6:24pm. Orders placed after 1pm Central Time will be processed the next business day. Business days are Monday-Friday (excluding Holidays). We are...

unable to refund the shipping charges.

Upon review of order [redacted], the total amount charged to her credit card was $102.00 and $20 Kohl's Cash was earned. On order [redacted] the order total was $36.99 however the $20 Kohl's Cash that was earned from order [redacted] was used with this order and the remaining $16.99 was charged to...

her credit card. Per our Kohl's Cash policy, when you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount. And if you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. The returns were processed correctly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Nowhere in their response did Kohls bother to address any of my concerns regarding the fact of whether or not a vendor would lose money on knowingly giving customers a lager carat than advertised; knowingly advertising the wrong carat; failure to examine the original set of earrings; and failure to look beyond the fact that an exchange was given. Once again I am beyond words to describe how far off the mark Kohls customer service has been with this episode. 
Regards,
[redacted]

We advise the customer to reply with their mailing address, the numbers at the top of the purchase receipt (beginning with the purchase date), or Kohls.com order number with product information to verify the rebate. Once we have this information, we will be able to fully process the...

rebate. We apologize for any inconvenience.

Upon review of Order [redacted], we processed a refund for Order [redacted] to the customer’s Visa card ending in 5465. Our records indicate a credit was processed on March 13, 2016. At this time, the customer would have to contact his bank or dispute the transaction with his bank. We apologize for...

any inconvenience this may have caused our customer.