Kohl's Corporation

We stand by our previous response.

Upon review of order [redacted], the total amount charged to her credit card was $102.00 and $20 Kohl's Cash was earned. On order [redacted] the order total was $36.99 however the $20 Kohl's Cash that was earned from order [redacted] was used with this order and the remaining $16.99 was charged to...

her credit card. Per our Kohl's Cash policy, when you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount. And if you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. The returns were processed correctly.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]My receipt does not state this, nor is it posted anywhere in your Stroudsburg, PA store.  Staff should tell customers the new policy!

If you read Kohls response, there is no resolution at all...a simple apology for ruining christmas for half my family is unacceptable.

We regret the customer has not received her anticipated
Kohls.com order. Our records show Kohls.com order #[redacted] was shipped on
02/19/16.  We advise the customer to
verify the tracking information ([redacted]) to confirm the specific
delivery date. We apologize for any...

inconvenience.

Standard shipping takes 3-6 business days to arrive if the order is placed before 1pm Central Time. Upon review of her order, the order was placed at 6:24pm. Orders placed after 1pm Central Time will be processed the next business day. Business days are Monday-Friday (excluding Holidays). We are...

unable to refund the shipping charges.

Our records indicate a refund has been processed for order [redacted] back to the form of tender used. In addition, order [redacted] was delivered properly.

Our records indicate the refund has been received as of date. We consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
They should change the website that says we ship to ALL APO and specify which items are online and which items are not.
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with their most recent Kohls.com order. We have processed a return for the 2 missing items, which will be applied to the Visa card ending in 7740. The amount of the credit issued is $33.30. Please advise our customer to please allow 7-10...

business days for it to post.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The complaint is that I am still waiting for a call back from a supervisor.  This has still not been resolved after 3 attempts on my own.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We stand behind out previous decision and consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with their rebate. We will be more than happy to research our customer's inquiry with our rebate department. Once a response is received, we will be happy to address it for our customer.

We have researched our customer's concern and in order for the customer to get the full refund amount, she would need to return the merchandise from Order [redacted]. The $75.00 Kohl's Cash from the original tender was issued for the television purchase. The customer spent the $75.00 Kohl's Cash. We...

are not manually issuing a $75.00 credit unless it the merchandise is returned. The customer can then attach receipt to her complaint so we can process credit.

Our records indicate we received her complaint through a different channel and have addressed her concerns.

I am looking at the Kohl's gift card...

now and it does not state that a gift card is unable to be tendered with another gift card. I am also looking at the Lowe's gift card I purchased from Kohl's and it as well does not state that a gift card is unable to be tendered with another gift card. Again, this is something I feel that the cashier should have explained to me when she rung up my purchases. Had she explained this to me or had this policy been posted where the gift cards are located in the store then this situation could have been avoided.
I will no longer shop at Kohl's.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Nowhere in their response did Kohls bother to address any of my concerns regarding the fact of whether or not a vendor would lose money on knowingly giving customers a lager carat than advertised; knowingly advertising the wrong carat; failure to examine the original set of earrings; and failure to look beyond the fact that an exchange was given. Once again I am beyond words to describe how far off the mark Kohls customer service has been with this episode. 
Regards,
[redacted]

Our customer
placed order 3915930877 on
01/02/2016. This order was tendered using $16.68 on her Visa card and $70.55 in
Gift Cards. We processed returns for the items she did not receive on
01/23/2015 and 02/04/2015. The returns were processed back onto her original forms of
tender; with...

$13.70 being processed onto her Visa as well as an issuance two Kohl’s
Merchandise Credits that were mailed to our customer for $21.55 and $6.31. If
our customer did not receive the merchandise credits please reply to the
complaint and we will reissue new credits.  We apologize for any confusion our customer
had with her refund.

We regret the customer has not received their anticipated Kohls.com refund. At this time we advise the customer to reply with the Kohls.com order number, as well as returned SKUs information for further research. We apologize for any inconvenience.