Kohl's Corporation

We apologize for the
inconvenience and frustration our customer experienced with online Order
5775530015. Upon review of our customer's concern, it does appear we did apply a
refund for the jacket. In regards to the rewards, we can mail out a physical
gift card she can use. For the Kohl's...

Merchandise credit, we request the
customer sends us a picture of the front and back of it and we can apply the
balance all together as well as an image of the birthday certificate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohls has made no attempt to resolve this matter, nor have they even offered an apology. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have processed a return for our customer. We have emailed our customer a $15.00 Kohl's Cash and have issued a credit in the amount of $13.59 to the Kohl's Charge used. Shipping will not be reimbursed for the item since it was not a Kohl's error.

If the order was not placed during a earning period for Kohl's C ash, we are unable to issue any type of credit. If it is a Kohl's Cash earning period, it will state it on the order confirmation page  and it will display the amount earned. The customer can return the item, and repurchase during a Kohl's Cash earning period if she still wishes to receive Kohl's Cash.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret the customer did not receive their anticipated Kohl's Cash coupon. Our records show the e-mail was sent to [redacted], with no indication of the e-mail being undeliverable. We have processed a credit of $40.00 for the Kohl's Cash, back to Kohls.com order 4365317785, as a...

one-time courtesy to the customer. We advise our customer to allow 5-7 business days for the credit to appear.

We have processed a credit back to our customer’s VISA ending in [redacted] for the missing Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for the inconvenience.

We have addressed the customer’s concerns via their [redacted] as well as [redacted]. A letter was mailed and received by the customer standing behind our decision.

We apologize for the inconvenience our customer experienced with her online Order 6931697015. We have processed a refund for our customer for the lost ottoman. Our customer was emailed $42.07 in Kohl's Cash and $15.23 was applied to her Visa ending in [redacted]

We apologize for the inconvenience and the delay the customer experienced because of their rebate. We received confirmation that a $50.00 Visa prepaid card was mailed on April 23, 2016. Please allow a few more business days to receive.

We will be more than happy to research our customer's concern. More information is needed. Please inquire our customer which item was received incorrectly, since it was not specified in the original complaint. Once that information is received, we will be happy to research our customer's...

concern.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We did apply a credit of $8.25 to the Kohl's Charge ending in 6323. We were unable to apply a discount to the Nike item, since it is part of our excluded brands.  Excluded Brands: Certain products are not eligible for promotional offers and coupons as outlined below (“Excluded Merchandise”).  However, you are able to earn and redeem Kohl’s Cash and YES2YOU Rewards on Excluded Merchandise.  The following is Excluded Merchandise:ColumbiaConverse DysonNikeLevi'sUnder ArmourKoolaburraSelect Online Exclusive Merchandise:  Select online exclusive merchandise will be identified on the product page (next to the price point) as being ineligible for promotional offers and coupons, but eligible for earning and redeeming both Kohl’s Cash and YES2YOU Rewards.Select Sporting GoodsPlease advise our customer to allow 3-5 business days for their credit to post.

Kohl’s Cash has always been valid during the redemption periods listed on the coupon only as we want to allow all customers' the opportunity to take full advantage of this promotion. However as of August 1st, we began enforcing this policy and allowing for a grace period of 48...

hours after date of expiration to accept Kohl's Cash. We unable to honor expired Kohl's Cash at this time.

We apologize for the inconvenience our customer experienved in regards to
his Kohl's Cash. We have gone ahead and applied a credit of $20.00 to his Kohl's Charge
ending in [redacted].. Please advise our customer to allow 3-5 business days for this
to post.

It does state on the rebate form that in order for the purchase to qualify, the customer would need to spend  $300.00 or more after discounts on Samsonite luggage. Based on the information provided , the customer did not meet the qualifications for the rebate.

We advise the customer to return to the store where the purchase was made and request to speak with [redacted] to have the transaction fixed. Due to the transaction being done at the store, it will need to be credited by the store. We apologize for any confusion.

We apologize to the customer for the inconvenience involved in the handling of the rebate.  I can verify our customer bought the coffee maker on the designated date when the rebate promotion was going on. For the hassle, we will send our customer a $25.00 gift card, and two 30% off coupons as...

an invitation to shop with us again.

We have contacted our customer directly and addressed her concern via telephone. At this time, we consider this matter closed.

We are more than happy to research our customer's concern. Is the customer able to send over a screenshot of the item in question so we may research further.