August 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** *** our Executive Assistant for our New Hampshire and Maine Regional Office, followed up on the information Ms*** providedShe informed our office she left a
message for Ms*** requesting a call backAt this time she feels the only refund that is due back is $for the trailer and $for the Safetow ProtectionBoth refunds were issued back to Ms***’s *** *** account and should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 25,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer’s *** and *** ***
*** ***, our President for our *** *** *** and *** ***, followed up on the information *** *** providedPlease
realize this U-Haul Dealer is an independent businessmanWe do have a regular program for counseling with dealers to give them the benefit of our experience in successful U-Haul serviceAs independent businessmen, they are free to accept or reject our suggestions in accordance with their own independent judgementMrSinclair assured our office the matter will be discussed throughly and critically with all involved and corrective action taken as necessary to see that our standards are understood and observedHe also mentioned he reviewed the entire rental and explained the rental fees were for the reserved amount and will stand
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 29,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers *** *** and *** ***, whose name is documented on the rental agreement
*** ***, our Executive Assistant for our Maryland regional office, followed up on the information
*** *** provided*** contacted *** *** and offered an apology for the inconvenience and rude treatment they experienced and advised her a refund for $had been issued back to their Visa account as an adjustment on their rentalThe refund should post on their next credit card statementPlease be assured the information *** *** provided will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Ian ***, our GM of our U-Haul Moving and Storage of Chelsea, followed up on the information Mr*** providedHe informed our office he contacted Mr*** and
issued him a VIP Certificate for $to cover his current month of storage and waived the late feeMr*** agreed to either move out of his storage unit at the end of his current month or stay and abide by the storage contract
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 13,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** *** *** the Executive Assistant in our ***, ** Regional Office sent the following e-mail to *** ***
'Good morning ***, My name is *** and I am
responding to the letter you sent to the Revdex.comI would like to take this opportunity to first off apologize for the service you received and the inconveniences you encounteredI reviewed the information you provided along with our records and I found that you were never charged for our truck delivery to compensate for the inconveniences you encountered which is a base savings of $or the trailer rental for a week for an additional savings of $That combined with the $credit our General Manager issued on July 30th, seems like it is fair compensation for the reasons you mentioned in your letterIf I can be of any further assistance, please be in contact with meThank you, *** *** Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** *** Executive Assistant
U-haul International
August 3,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our *** *** and *** *** Office, followed up on the information *** *** provided*** advised our office *** ***
was contacted and advised of a refund for $as an adjustment on her rental along with a refund for the $Reservation Guarantee FeeBoth refunds were issued to her *** account on July 8th and should post on her next credit card statement if not alreadyAs we value *** *** as a customer, we also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers Mrand Mrs***
*** ***, our Traffic Manager for our Eastern Florida regional office, followed up on the information Mrs*** providedShe informed our office the delivery
of the U-Boxes was two days late, therefore she is honoring the $per day per box, which is a refund of $They were also charged another month of rent for the four boxes that should not have been charged as they moved out on July 7thAn additional $will be refundedMs*** spoke to Mr*** and advised him of the refund
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***.*** ***, Senior Staff for our *** *** Regional Office, followed up on the information Mr*** providedShe informed our office she spoke to Mr*** and explained the charges to himShe assured him he was provided the
lowest and best rateShe explained the one-way rate for a cargo van to *** would have been a total of $149.35, which is $more than what he paidMr*** stated he would like to pay the remaining balance of his rental and will call our Collections Department to make payment.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, a Senior Customer Service Representative, followed up on the information Ms*** providedShe contacted Ms*** and left a message for a call backShe
explained she was sending her another $VIP Certificate, making a total of $in Certificates, that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** *** our Traffic Manager for our *** regional office, followed up on the information *** *** providedHe informed our office he left a message for *** ***
advising her he reviewed all charges and they show to be correct
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***
Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Mr***, I could not reach you by phoneHowever, We did receive your
concern and have issued credit to cc for $This is the difference in ratesIt includes the rate to FL plus extra days (2) and mileage ([email protected])If you would like a more details, please call our office at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***
Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** ** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Good Morning Mr***, Per our earlier conversation, if you could please send a
copy of the gas receipt showing the amount of fuel that was put into the U-Haul truck, I would greatly appreciate itOnce I receive that receipt I will let you know if a credit will be issuedThank you for your time.Ms*** also mentioned that Mr*** did not inform our U-Haul location that his brother would be an additional driver on the U-Haul truckHis brother was arrested for driving on an invalid license while driving our truckThe truck was kept for an extra rental period, therefore, that fee cannot be refundedOur GM informed Mr*** if he returned the truck within a 24-hour period, he would only be charged one rental periodThe truck was, instead, received overnightMs*** is, however, willing to review his fuel receipt for reimbursement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Riverside Regional Office, followed up on the information Ms*** providedShe informed our office she issued a refund for the overcharge of the extra month rent in the amount of $
The rental charges for each box per month were $plus $protection for a monthly total of $for two months rent = $plus tax, plus shipping and delivery fees for a complete total of $3,The refund for $should post on Ms***’s next *** credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI hope the business will consider addressing the communication issues between between their physical sites and their online equipment reservation system, so that other customers have a satisfactory experience doing business with themI consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am willing to accept the minimum $50. However, in the response, it was stated " We do try to fulfill as many reservations with our customer's preferred pick up times and locations however being that our equipment is constantly on the move, it is, at times, difficult to meet all preferences which is why we tell the customer during the reservation process that a local representitive will contact you the day prior before 6pm to schedule your pick up time and location" This was not the case. I would like to see some effort made so that customers are told both on the phone and in writing that they will be contacted to schedule the truck and location and that they may not get exactly what they are reserving. It is a preferrred pick up time and location not a confirmed guaranteed reservation. Imagine what it would be like if other businesses handled reservations as "preferred" choices. Maybe you should call it something other than a reservation.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this proposed action, because NO ACTION was proposedThe respondent only restated what I had already explained in my original complaint, at least as far as the amount of the chargesNo explanation was given for the amount, an itemized bill was not provided, the unnecessary call to my mother was not addressed, nor was their continuously neglecting to return my phone callsThe company's lack of professionalism, and disregard for customer service and respect was also overlookedBy avoiding all issues, it reinforces my belief that U Haul has overcharged my account and cannot justify its actions supporting that I should be refunded $
Thank you,
*** ***
Thank you for your concern for our customer Ms***.*** ***, our President for our *** *** regional office, followed up on the information Ms*** providedHe informed our office his staff contacted Ms*** and offered an apology for the inconvenience she experiencedMr***
relayed that the delivery of Ms***’s boxes were scheduled and there will be no charge for the pick up or delivery.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 29,
Revdex.com *** ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our President for our Central Michigan regional office, followed up on the information *** *** providedHe informed our office he spoke to *** *** and
addressed her concernsHe explained he could not speed up the drop process on the hold on her prepaid card but did offer her a $VIP Certificate for the inconvenience she experiencedThe Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** *** our Executive Assistant for our New Hampshire and Maine Regional Office, followed up on the information Ms*** providedShe informed our office she left a
message for Ms*** requesting a call backAt this time she feels the only refund that is due back is $for the trailer and $for the Safetow ProtectionBoth refunds were issued back to Ms***’s *** *** account and should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 25,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer’s *** and *** ***
*** ***, our President for our *** *** *** and *** ***, followed up on the information *** *** providedPlease
realize this U-Haul Dealer is an independent businessmanWe do have a regular program for counseling with dealers to give them the benefit of our experience in successful U-Haul serviceAs independent businessmen, they are free to accept or reject our suggestions in accordance with their own independent judgementMrSinclair assured our office the matter will be discussed throughly and critically with all involved and corrective action taken as necessary to see that our standards are understood and observedHe also mentioned he reviewed the entire rental and explained the rental fees were for the reserved amount and will stand
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 29,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers *** *** and *** ***, whose name is documented on the rental agreement
*** ***, our Executive Assistant for our Maryland regional office, followed up on the information
*** *** provided*** contacted *** *** and offered an apology for the inconvenience and rude treatment they experienced and advised her a refund for $had been issued back to their Visa account as an adjustment on their rentalThe refund should post on their next credit card statementPlease be assured the information *** *** provided will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Ian ***, our GM of our U-Haul Moving and Storage of Chelsea, followed up on the information Mr*** providedHe informed our office he contacted Mr*** and
issued him a VIP Certificate for $to cover his current month of storage and waived the late feeMr*** agreed to either move out of his storage unit at the end of his current month or stay and abide by the storage contract
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 13,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** *** *** the Executive Assistant in our ***, ** Regional Office sent the following e-mail to *** ***
'Good morning ***, My name is *** and I am
responding to the letter you sent to the Revdex.comI would like to take this opportunity to first off apologize for the service you received and the inconveniences you encounteredI reviewed the information you provided along with our records and I found that you were never charged for our truck delivery to compensate for the inconveniences you encountered which is a base savings of $or the trailer rental for a week for an additional savings of $That combined with the $credit our General Manager issued on July 30th, seems like it is fair compensation for the reasons you mentioned in your letterIf I can be of any further assistance, please be in contact with meThank you, *** *** Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** *** Executive Assistant
U-haul International
August 3,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our *** *** and *** *** Office, followed up on the information *** *** provided*** advised our office *** ***
was contacted and advised of a refund for $as an adjustment on her rental along with a refund for the $Reservation Guarantee FeeBoth refunds were issued to her *** account on July 8th and should post on her next credit card statement if not alreadyAs we value *** *** as a customer, we also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers Mrand Mrs***
*** ***, our Traffic Manager for our Eastern Florida regional office, followed up on the information Mrs*** providedShe informed our office the delivery
of the U-Boxes was two days late, therefore she is honoring the $per day per box, which is a refund of $They were also charged another month of rent for the four boxes that should not have been charged as they moved out on July 7thAn additional $will be refundedMs*** spoke to Mr*** and advised him of the refund
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***.*** ***, Senior Staff for our *** *** Regional Office, followed up on the information Mr*** providedShe informed our office she spoke to Mr*** and explained the charges to himShe assured him he was provided the
lowest and best rateShe explained the one-way rate for a cargo van to *** would have been a total of $149.35, which is $more than what he paidMr*** stated he would like to pay the remaining balance of his rental and will call our Collections Department to make payment.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, a Senior Customer Service Representative, followed up on the information Ms*** providedShe contacted Ms*** and left a message for a call backShe
explained she was sending her another $VIP Certificate, making a total of $in Certificates, that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** *** our Traffic Manager for our *** regional office, followed up on the information *** *** providedHe informed our office he left a message for *** ***
advising her he reviewed all charges and they show to be correct
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***
Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Mr***, I could not reach you by phoneHowever, We did receive your
concern and have issued credit to cc for $This is the difference in ratesIt includes the rate to FL plus extra days (2) and mileage ([email protected])If you would like a more details, please call our office at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***
Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** ** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Good Morning Mr***, Per our earlier conversation, if you could please send a
copy of the gas receipt showing the amount of fuel that was put into the U-Haul truck, I would greatly appreciate itOnce I receive that receipt I will let you know if a credit will be issuedThank you for your time.Ms*** also mentioned that Mr*** did not inform our U-Haul location that his brother would be an additional driver on the U-Haul truckHis brother was arrested for driving on an invalid license while driving our truckThe truck was kept for an extra rental period, therefore, that fee cannot be refundedOur GM informed Mr*** if he returned the truck within a 24-hour period, he would only be charged one rental periodThe truck was, instead, received overnightMs*** is, however, willing to review his fuel receipt for reimbursement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Riverside Regional Office, followed up on the information Ms*** providedShe informed our office she issued a refund for the overcharge of the extra month rent in the amount of $
The rental charges for each box per month were $plus $protection for a monthly total of $for two months rent = $plus tax, plus shipping and delivery fees for a complete total of $3,The refund for $should post on Ms***’s next *** credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI hope the business will consider addressing the communication issues between between their physical sites and their online equipment reservation system, so that other customers have a satisfactory experience doing business with themI consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am willing to accept the minimum $50. However, in the response, it was stated " We do try to fulfill as many reservations with our customer's preferred pick up times and locations however being that our equipment is constantly on the move, it is, at times, difficult to meet all preferences which is why we tell the customer during the reservation process that a local representitive will contact you the day prior before 6pm to schedule your pick up time and location" This was not the case. I would like to see some effort made so that customers are told both on the phone and in writing that they will be contacted to schedule the truck and location and that they may not get exactly what they are reserving. It is a preferrred pick up time and location not a confirmed guaranteed reservation. Imagine what it would be like if other businesses handled reservations as "preferred" choices. Maybe you should call it something other than a reservation.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this proposed action, because NO ACTION was proposedThe respondent only restated what I had already explained in my original complaint, at least as far as the amount of the chargesNo explanation was given for the amount, an itemized bill was not provided, the unnecessary call to my mother was not addressed, nor was their continuously neglecting to return my phone callsThe company's lack of professionalism, and disregard for customer service and respect was also overlookedBy avoiding all issues, it reinforces my belief that U Haul has overcharged my account and cannot justify its actions supporting that I should be refunded $
Thank you,
*** ***
Thank you for your concern for our customer Ms***.*** ***, our President for our *** *** regional office, followed up on the information Ms*** providedHe informed our office his staff contacted Ms*** and offered an apology for the inconvenience she experiencedMr***
relayed that the delivery of Ms***’s boxes were scheduled and there will be no charge for the pick up or delivery.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 29,
Revdex.com *** ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our President for our Central Michigan regional office, followed up on the information *** *** providedHe informed our office he spoke to *** *** and
addressed her concernsHe explained he could not speed up the drop process on the hold on her prepaid card but did offer her a $VIP Certificate for the inconvenience she experiencedThe Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International