Laboratory Corporation of America

Initial Business Response /* (1000, 5, 2016/03/17) */
March 17,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***' concerns regarding her above complaintPlease be advised LabCorp has a preauthorization credit card programThis program allows LabCorp to collect any balance due from patients after their insurance has processed the claim for LabCorp's service and determined there is a patient responsibilityLabCorp secures credit card data and protects it within its networkLabCorp complies with payment card industry standards
If LabCorp is directed by the patient's insurance plan there is a patient responsibility, it will process those charges made against the patient's credit card for services rendered up to the amount, which the patient authorizedThe patient will receive a letter in the mail confirming the final amount chargedThereafter, LabCorp will destroy the patient's credit card information after the appropriate charge is processed or after notification from your insurance company that there is no patient responsibility
This program is voluntary and its intent is to provide a service to our patientsNo patient is refused service if they choose not to provide a credit card
Our records indicate the preauthorization form Ms*** signed on 12/10/indicated she authorized LabCorp to bill her credit card ending in *** up to $LabCorp submitted a claim to *** *** *** in the amount of $on 12/12/*** *** *** denied the claim on 3/4/Therefore, LabCorp collected $from Ms***' credit cardOn 3/10/2016, Ms*** contacted LabCorp's Patient Customer Service Department and provided new insurance informationLabCorp has requested a refund in the amount of $to Ms***' credit cardShe should receive the credit within the next 7-business daysHowever, if she does not receive the credit within the allotted time, she will need to contact our Patient Customer Service Department
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterWe hope the above information clarifies her concernsIf Ms*** needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
Melinda W***
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/03/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I gave them a copy of my insurance card which had the correct insurance informationThey sent it to the wrong placeAt any rate, they have refunded my checking account

I am rejecting this response because:
I understand that the financial responsibility was finally corrected but besides being billed incorrectly my other complaint was that your customer service department and the lab personnel were inconsistent with their information to me and kept giving me passing me off to other departments and refused to believe my explanation of the situation which was ultimately correctThe turmoil that I was put through was unnecessary and it seems that the employees do not know their own policiesIf I had not been persistent, and as you mentioned, there were many conversations I don’t know where this would’ve ended upSo yes, it finally worked out but it took way too much active participation on my end and I felt that your employees treated me as if I was lying or ignorantNot acceptableSo I suppose when I hear that you are going to review the way my situation was treated with your employees then I will be more likely to accept your response however that is not what you stated in your response to my complaintBasically you’re missing the point, about how your employees handle this situation which is what I’ve been trying to say from the beginning

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216-Telephone: 1-800-222-ext*** FAX: 1-336-436- Website: www.labcorp.com/billing May 10, Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Complaint Number: *** Invoice Number: *** and *** Dear Sir/Madam: This letter is in response to your correspondence dated May 3, We appreciate the opportunity to review Mr***’ concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form from a physicianThe requisition includes the testing to be performed, diagnoses codes, as well as billing and demographic informationLabCorp is a clinical laboratoryWe rely completely on the ordering physician for diagnosing the patient’s lab workFederal guidelines prohibit LabCorp from questioning a physician’s diagnosisWe have checked the test requisition form and verified that Mrs***’ invoices were billed with the information provided by her ordering physician’s office Our records indicate that Mrs***’ services performed on January 18, were billed to her insurance carrier, *** *** *** *** (“***”)*** applied the balances of $and $toward Mrs***’ deductible responsibility according to the Explanation of Benefits receivedIf Mr*** feels the diagnoses are incorrect for these services he will need to follow up with the ordering physician’s officeIf Mr*** feels the information submitted by his insurance carrier is incorrect he should follow up with them. The physician’s office and the insurance carrier may contact our Patient Billing Department if they would like to update or change any information previously provided by them. We will be happy to assist them with this process. We hope this information is helpful and clarifies Mr***’ concernsShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: *** ext*** FAX: *** Website: www.labcorp.com/billing September 26, Revdex.com of NC *** *** *** *** *
Greensboro, NC Re: Consumer Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated September 19, regarding Mr***’s above complaintWe appreciate the opportunity to review Mr***’s concerns as LabCorp takes all customer inquiries seriously. In researching this issue we have verified that Mr***’s physician’s office is setup to receive their results electronically through LabCorp’s *** systemThis system allows a doctor’s office to receive test results in the most efficient mannerResults are uploaded as they become availableResults may also be sent via fax; however, this must be requested for each individual specimen once an office has elected to receive results electronically Mr*** can also register and receive his lab results directlyHe can register with our *** site by visiting https://patient.labcorp.comSign up only takes a few minutes, and each time Labcorp processes his specimen our lab we will upload the results directly to the patient’s accountThis is the easiest way to securely view your lab test results, Pay your Bill and more from any device In regards to Mr***’s September 14, date of service, invoice ***, we have confirmed his test resulted and was made available electronically on September 15, At the request of Mr***’s ordering physician’s office results were also faxed to *** *** on September 18, LabCorp has an established procedure for notifying physician’s offices of critical patient resultsIn these situations the patient’s specimen is flagged and a LabCorp representative calls the physician’s office to notify them of results that met a certain criteriaPlease discuss any critical results with your physician We hope this information is helpful and clarifies Mr***’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Initial Business Response /* (1000, 8, 2015/12/18) */
December 18,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr
***
This letter is in response to your correspondence dated December 2, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
LabCorp bills based off the Explanation of Benefits received from the insurance carrierOur records indicate these charges were filed to *** on 04/29/2015, and denied for "Medical Necessity"Medical Necessity is established by the doctor, and conveyed to *** utilizing diagnosis codingMs*** may want to contact her ordering physician and advise him/her of the denial receivedIn addition, Ms*** signed an Advanced Beneficiary Notice of Non Coverage form prior to services being provided which specifically advised her that *** does not pay for the denied test for her condition and that if we received a denial from *** Ms*** would be financially responsible for the balance
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance or her doctor's office needs to make any changes to the diagnosis information previously submitted to *** our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
*** ***
Patient Billing

This is protected information relating to a minor child,not to be posted on any website!*** ***,***,** *** *** *** * *** *** ***-date of service/3/16/at Freehold location

Initial Business Response /* (1000, 5, 2016/09/26) */
September 26,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint No.:
***
Dear Ms***:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address *** concerns regarding his above complaint*** mentions that LabCorp was price gouging the test ordered by his physician*** is to consult with his ordering physician with regards to the complexity of the testing orderedLabCorp's prices for testing are based on the cost, complexity, equipment, reagents, and level of personnel needed to perform the tests requested by physiciansThey are not based on what third party payers deem "customary and reasonable or allowable"
In some cases, our prices for certain tests will be higher than other laboratories and in other cases our prices will be lowerOn average, our prices are favorable and comparable to other laboratoriesWe do offer special "cash" prices for patients without insurance, as well as discounted prices for patients paying their invoices over the phone with a representativeWe are not, however, able to utilize insurance rates for non-covered patientsThese rates are exclusively used, based on the carrier and their contract with LabCorpWe have verified that the prices of ***'s tests were correct*** may request specific test prices prior to having the testing done to alleviate any concerns or questions regarding cost
Our records show that *** contacted our Patient Customer Service department on 9/16/*** was advised of our payment plan option for his invoiceHe declined the option to initiate the payment planHe was advised if no payment is received or no payment plan is initiated, his invoice will report to collections*** mentions that he was not offered financial hardship assistanceWe have mailed appropriate documentation for financial assistance to ***
We apologize for any inconvenience this may have causedShould *** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist him further
Sincerely,
Kenneth AC***
Patient Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12793612, and I accept it as I have now received the $balanceThis has been a difficult process and the client and the lab have gotten her insurance for years from the site of the draw as this is how my office was set up. thank you for fixing the situation,*** ***

Initial Business Response /* (1000, 7, 2016/02/03) */
February 3,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This
letter is in response to your correspondence dated January 19, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
Our records indicate that the test request form LabCorp received from *** *** provided a different address for Mr*** than the address provided on Mr***'s complaintIn researching Mr***'s complaint, I verified with Alana in our customer service department that on 9/29/we faxed results to Collaborative Care at XXX-XXX-XXXXIn an effort to ensure receipt of the lab report, we have faxed the report to *** *** again on 2/2/Mr*** may obtain a copy of his test results by contacting the ordering physician or by calling our Customer Service department at XXX-XXX-XXXX
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
*** ***
Patient Billing

Dear Revdex.com and MrH***Thank you for taking the time to assist me with this issue.After reviewing MrH***’ reply, I went back to carefully examine my credit card billing statements and found that he is correct. Although I did authorize a charge to my VISA on 08/07/and received a corresponding Requisition Number ***, I never was actually charged. I was told at the time that I was paying $toward the balance. My understanding that I had paid the initial $up front was an apparent misinterpretation and an oversight on my part for not confirming.I apologize for the misunderstanding, and paid my remaining balance immediately upon the realization. Thank you for the clarifying explanation, it certainly provided the key to the puzzle.Contrary to MrHudgins’ statement, however, that “We have reached out … requesting a copy of the charge posting to his credit card.” I have received no communications from LabCorp whatsoever other than billing statements demanding payment.I will need to confirm with my doctor’s office that the A1C results were delivered, and will follow up again at a later date if that issue remains unresolved, but will assume for now that it has been completed successfully.Once again, my apologies for the oversight regarding billing, the remainder was paid today, and thank you both for your assistance.*** * ***I have reviewed the response made by the business in reference to complaint ID ***, and I accept it

Initial Business Response /* (1000, 7, 2016/03/21) */
Laboratory Corporation of America Holdings
***
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website:
www.labcorp.com/billing
March 21,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintOur records indicate the following:
LabCorp processed a specimen for Ms***'s minor child on 10/07/2015, and the results were forwarded to the ordering physician's officeLabCorp filed the charges in accordance with *** *** *** *** guidelines implemented in October All charges must be filed to the local *** in the state where the ordering physician is licensedDr*** is licensed in the state of Florida; therefore the claim was forwarded to *** of ** to be processed through their office
On 11/05/LabCorp received an Explanation of Benefits (EOB) from *** of *** advising the charges were applied to the patient's deductibleThe patient responsibility, $3,per the EOB, was billed 11/07/LabCorp received a telephone call from Ms*** on 11/19/2015, advising the insurance carrier would be reprocessing the charges within 7-business days
LabCorp received a payment in the amount of $1,along with a revised EOB from *** of *** on 12/01/The balance of $2,was billed to the patient, per the revisionOn 12/18/LabCorp received a telephone call from ** at *** of *** requesting the balance be written offThe LabCorp representative sent the invoice to an internal analyst to inquire about whether or not the balance could be adjustedThe billing office was advised accordingly: the balance of $2,is the correct patient responsibility per *** *** *** LabCorp will adjust this amount only upon receipt of an Explanation of Benefits advising the charges were processed "in-network" with no patient liabilityShould a revised EOB be received by LabCorp, the appropriate adjustment will be processed
LabCorp acknowledges the patient had emergency surgery, and the policy holder had no say in where the specimen was forwarded for testingLabCorp invoices patients however, as advised by the insurance carrier, via the EOBMs*** should contact her insurance carrier directly if she has questions pertaining to *** *** *** considerationAt this time the past due balance of $2,is the correct, and poised to transfer to outside collectionsPlease remit payment to LabCorp to avoid collections
Should Ms*** have additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist furtherShould she require payment arrangements, the billing department is able to assist with that as well
Sincerely,
Toni R***
Patient Billing
Initial Consumer Rebuttal /* (3000, 9, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** *** *** of *** has already provided an EOB to LabCorp showing that the claim was processed "In-Network" and paid at 100% of the allowed amount and also indicated that the charges were no longer applied to the deductibleThis was sent along with the payment of $on 12/01/LabCorp fully understands that means the deductible and coinsurance maximum had been met; leaving no patient responsibility if the provider accepted the reasonable and customary rate for the services provided
LabCorp is billing a total amount times the reasonable and customary rate for the services and refusing to accept the insurance payment as payment in fullI do not accept the response and will seek legal action if there is any further collection activity
Final Business Response /* (4000, 12, 2016/03/29) */
Laboratory Corporation of America Holdings
***
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website: www.labcorp.com/billing
March 29,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to rebuttal received pertaining to the above complaintWe are forwarding a copy of the Explanation of Benefits received by LabCorp from *** ** *** with their payment (11/16/2015) to you Mr*** under separate coverAs you will see Ms*** is being invoiced the balance of $2,by LabCorp as advised by the carrier, accordingly
Should LabCorp receive an EOB from *** advising a lesser amount as patient responsibility, Ms***'s invoice will be adjusted accordinglyIf no new information is received, the patient responsibility will remain: $2,Ms*** may contact our Patient Customer Service department at X-XXX-XXX-XXXX should she require payment arrangements
Sincerely,
Toni R***
Patient Billing
Final Consumer Response /* (4200, 14, 2016/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT ACCEPT LABCORP'S RESPONSELabcorp has not attempted to resolve anythingAgain, as previously stated, LabCorp is balance billing me after receiving payment from *** at 100% of the allowable amountLabCorp is charging 3x the usual and customary amount for these servicesFurthermore, my deductible and coinsurance maximum had been met at the time of service and I did not authorize use of an Out-of-Network provider
I have exhausted all means to try to negotiate an acceptable resolution, to no availI have now contacted my attorney to pursue legal avenues to resolve

Initial Business Response /* (1000, 7, 2016/10/27) */
October 27,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint No.:
***
Dear ***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address ***' concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe physician supplies us with his/her patient's demographics (including patient's name, address, insurance information, and diagnosis codes)Although the insurance ID number and claims address were provided, the lab requisition did not include a copy of ***' insurance cardA patient's insurance card will have vital information which will assist LabCorp's billing processThis is essential in assuring a claim is filed under the correct payable benefits according to a patients policy
LabCorp received correspondence from *** advising that the claim was filed incorrectlyThis correspondence included a copy of ***' insurance cardLabCorp made an attempt to file the claim with the information provided on ***' insurance cardUnfortunately, LabCorp received a response stating the claim was returned as the insurance was unable to identify the employer groupAs a follow up, *** submitted a letter to LabCorp with all of the correct information and instructions on how to properly file the claimLabCorp has updated and filed a corrected claim to ***An electronic claim was submitted to *** and a hard copy of the claim form along with the instructional letter from *** was submitted to ***' insuranceWe await their response at this timeA follow up to the invoice will be completed within daysShould there be any patient responsibility, we will send *** an adjusted invoice, once we have received their consideration
Please be aware that LCA Collections is a division of LabCorp***' invoice has not reported outside of our companyHer daughter's credit has not been affectedWe hope that this information is helpful and we apologize for any inconvenience this may have causedShould *** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist him further
Sincerely,
Kenneth AC***
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 9, 2016/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/03/29) */
Laboratory Corporation of America Holdings
***
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website:
www.labcorp.com/billing
March 29,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintUpon further research we have adjusted Ms***'s invoice to reflect a zero balanceDue to the private/secure nature of the testing information pertaining to Ms***'s specimen, some information previously necessary to adjust this bill was not readily available to our Patient Customer Service representativesThe previous adjustment requests were rejected due to lack of documentation
We have requested the necessary information from the secure archives, and the invoice has now been adjusted to a zero balanceLabCorp would like to take this opportunity to apologize to Ms*** for her inconvenienceCustomer Satisfaction is very important to us, and we again apologize for the delay in resolving this issuePlease be advised *** Collections is a division of LabCorp and not a reporting agencyMs***'s credit was not adversely affected
Should Ms*** have additional questions or concerns, she may contact our Patient Customer Service agents are available Monday - Friday 8am-5pm EST., at X-XXX-XXX-XXXX
Sincerely,
Toni Revels
Patient Billing
Initial Consumer Rebuttal /* (2000, 8, 2016/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/05/31) */
May 31,
***
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - ***
Invoice Number - ***
Complaint Number -***
Dear Ms***:
This letter is in
response to your correspondence dated May 16, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
LabCorp, as a company, does not keep patient filesOur records indicate we submitted a claim to *** on 5/15/for the services that were provided on 5/13/We received notification from *** on 5/22/stating the claim had been filed with an invalid member number and/or patient nameIn an effort to obtain the most current and correct insurance information, we mailed an insurance information request letter to Ms***The letter which was mailed to Ms*** specifically advised that *** was unable to process her claim and in order to file her claim requested she provide her insurance information or a copy of her most recent insurance card
The insurance information letter is sent from our Third Party billing department as a means of being proactive in obtaining the information necessary to ensure timely processing of all claimsTherefore, a phone number is not provided as the request is for information that may be submitted by mail or by faxIn addition to requesting valid insurance information, the letter also advises that if we do not receive a response, the outstanding balance may become the patient's responsibilityWe did not mail an invoice to Ms*** until 4/18/
On 5/16/we received a call from the patient's son with updated filing informationHe spoke with both an agent and a supervisorWe contacted *** and resubmitted the health insurance claim form for the above referenced invoice for processing both hard copy and electronicallyThe patient billing has been suspended pending response from ***Should there be any patient responsibility one we receive ***'s consideration, a revised invoice will be mailed to Ms***In reviewing the processing of Ms***' claims; we have verified Ms*** had active medical coverage for the services provided on 6/23/2015, invoice ***The claim for 6/23/services was also denied by ***Based on the coverage verification, we have processed the necessary adjustments for invoice *** to reflect no patient responsibility
We hope this clarifies our procedures and would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at ***
Sincerely,
Anna T***
Patient Billing

Initial Business Response /* (1000, 5, 2016/05/31) */
May 31,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Complaint No.: ***
Dear Mr***:
Laboratory
Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form
LabCorp performed testing at the request of Mr***'s physician, Dr*** with ***, PC, on 01/14/LabCorp processed the request and reported the results
LabCorp is a laboratory that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinationsMr*** will need to direct any questions to the ordering physician, ***, as to why he ordered more than the tests they discussed
LabCorp filed the charges to Mr***'s *** on 01/16/LabCorp received an Explanation of Benefits from Mr***'s insurance company, on 01/29/LabCorp invoiced Mr*** $on 01/30/2015, per *** EOBLabCorp received updated diagnosis codes on 06/25/from the ordering physician's office and resubmitted the claim to ***We currently still have not received any updated information from ***If Mr*** has any questions regarding *** Insurance consideration of the charges he should contact his carrier
A copy of the original requisition has been forwarded to *** under separate cover, showing all the tests *** ordered to be tested on 01/14/
Should Mr*** have additional questions or concerns, he may contact our Patient Billing Department at *** Monday - Friday 8am-6pm EST., and a representative will be happy to assist him further
Sincerely,
Lisa W***
Patient Billing
Initial Consumer Rebuttal /* (3000, 7, 2016/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
I appreciate that Labcorp has taken the time to respond to my complaint and I am disappointed that they have failed to address my issue
I do understand that *** ordered these tests to be performed, however she did so in contradiction to our agreement during my office visitBecause the doctor's office submitted the order directly to Labcorb and the Labcorp phlebotomist neglected to review it with me, I did not have any opportunity to catch or correct the error
It is unfair for a third party's orders to obligate me to pay for services which I did not request or authorize
I again request that Labcorp remove these unauthorized testsShould they fail to do so, I hope that the Revdex.com will agree that a business should not bill for services to which the consumer did not agree
Thank you,
*** ***
Final Business Response /* (4000, 9, 2016/06/14) */
June 14,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mrs***
This letter is in response to the above complaintOur records indicate the following:
As previously stated LabCorp processed testing per the lab order signed by his doctor: Dr*** of *** *** *** *** LabCorp's phlebotomists are not required to review the test ordered by the physician's office with the patientAs Mr*** previously stated in his rebuttal, Dr*** and himself were in agreement during his office visit as to what test should have been ordered and performed
LabCorp performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinationsMr*** will need to direct any questions about which test(s) were actually performed, with his ordering physician
If Mr*** has any questions regarding ***'s consideration of the charges he should contact his carrier directly
Should Mr*** have additional questions or concerns, he may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday-Friday 8am-5pm EST., and a representative will be glad to assist him further
Sincerely,
Lisa W***
Patient Billing
Final Consumer Response /* (4200, 11, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
I appreciate the opportunity to respond again to this dialogue
Labcorp has failed to provide any documentation that I agreed to this testing other an order supplied by a third party (the doctor)This order was contra to my discussion with the doctor and I had no opportunity to review or approve it prior to the work being doneTherefore that order is not sufficient to prove my agreement to the services at issue and obligate me to pay this bill
At every step Labcorb recommends I contact the doctor's office to discuss the problemAs MsW*** should be aware, I attempted to do so on numerous occasions without success (to the point where I filed a Revdex.com complaint, case# ***, which the doctor's office failed to respond toLabcorp and the Revdex.com may also be aware that several other consumers have levied similar complaints against the medical practice)
However, the mistake of the doctor's office cannot create a consumer payment obligationLabcorp should directly obtain consumer consent prior to conducting services for which the consumer is expected to payHad they done so in my case this complaint would be unnecessary
Labcorp has already received payment from my insurer for some servicesI respectfully request that Labcorp cease to bill me for the additional servicesShould they decline, I hope the Revdex.com will agree that Labcorp cannot bill a consumer for unauthorized services and mark this case as "unresolved"
Thank you,
*** ***

Initial Business Response /* (1000, 6, 2016/07/08) */
July 8,
*** ** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Ms***
Laboratory
Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintMs*** states that LabCorp did not submit a bill to her until a year after her date of service, 05/15/At the patient service center Ms*** signed an advance beneficiary notice stating *** would not cover test for $On 5/18/15, LabCorp billed *** for the services performedLabCorp received a denial, on 6/12/15, from *** stating patient responsibility
On 6/30/15, LabCorp billed *** for the non-covered chargesA denial was received from *** on 8/5/and a partial payment was received on that same date to reduce the balance to $This was the same amount Ms *** was notified at the time of serviceLabCorp's third party insurance department placed the invoice on hold while they consulted with Ms***'s insurance to verify the denial and charges of $The hold on the invoice was released on 3/19/and subsequently Ms***'s first invoice was mailed billing the non-covered charge
Ms***'s complaint mentions that she contacted LabCorp to resolve her billing issue as she was told by her insurance company that she did not owe the $On 5/3/16, LabCorp received a call from her *** representative stating that they were going to reprocess the claimOnce reprocessed, Ms***'s *** representative advised that they would send an explanation of benefits reflecting the $balanceOn 5/20/Ms*** contacted LabCorp and spoke with a supervisor so her bill may be adjusted to the $balance
Our records show that Ms***'s invoice was adjusted to the $balance on 07/06/LabCorp has mailed out a letter confirming the status of Ms***'s invoiceMs*** also spoke with a LabCorp representative on 07/08/verifying the $balance on invoice XXXXXXXXPlease be aware that LCA Collections is a division of LabCorpMs***'s invoice has not reported outside of our companyMs***'s credit has not been affectedWe hope this information is helpful and apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, please contact our Patient Customer Service Department at X-XXX-XXX-XXXX M-F (8am-5pm EST)
Respectfully,
Kenneth AC***
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 8, 2016/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When one enters Lab Corp you are FORCED to sign a form indicating that *** may not coverWhat? I don't recall what, again this form was FORCED upon me to sign
1) I was told by my insurance company, ***, that the balance of $was paid back in July of and to ignore that bill from Lab Corpbecause everything was paid in full
2)Lab Corp using their own collection agency, (which they hide) to send out threatening letters to me SEVERAL TIMES, even after the fact
3)If my insurance company ended up paying the entire amount, when they did, why keep sending me the bill? Is this considered double billing?
Again, is it their system? Then, this needs to be addressed and I think they need to eliminate their intimidating letters
Final Business Response /* (4000, 10, 2016/07/15) */
July 15,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Complaint Number: ***
Invoice Number: ***
Dear MsHall:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintMs*** states that LabCorp did not submit a bill to her until a year after her date of service, 05/15/At the patient service center Ms*** signed an advance beneficiary notice stating *** would not cover test for $The Advanced beneficiary notice is presented to a patient when LabCorp is aware that a certain test may be not be covered by ***However, the advanced beneficiary notice of non-coverage has the option to defer the testMs*** selected the option to have the test performedOn 5/18/15, LabCorp billed *** for the services performedLabCorp received a denial, on 6/12/15, from *** stating patient responsibility
On 6/30/15, LabCorp billed *** for the non-covered chargesA denial was received from *** on 8/5/and a partial payment was received on that same date to reduce the balance to $This was the same amount Ms*** was notified at the time of serviceOur records do not show a payment in full by *** back in July as Ms*** mentionsLabCorp billed according to the explanation of benefits received by ***The explanation of benefits from *** showed that the remaining $was not coveredLabCorp's third party insurance department placed the invoice on hold while they consulted with Ms***'s insurance to verify the denial and charges of $The hold on the invoice was released on 3/19/and subsequently Ms***'s first invoice was mailed billing the non-covered charge
Ms***'s complaint mentions that she contacted LabCorp to resolve her billing issue as she was told by her insurance company that she did not owe the $On 5/3/16, LabCorp received a call from her *** representative stating that they were going to reprocess the claimOnce reprocessed, Ms***'s *** representative advised that they would send an explanation of benefits reflecting the $balanceOn 5/20/Ms*** contacted LabCorp and spoke with a supervisor so her bill may be adjusted to the $balance
Our records show that Ms***'s invoice was adjusted to the $balance on 07/06/LabCorp has mailed out a letter confirming the status of Ms***'s invoiceMs*** also spoke with a LabCorp representative on 07/08/verifying the $balance on invoice ***Please be aware that LCA Collections is a division of LabCorpMs***'s invoice has not reported outside of our companyMs***'s credit has not been affectedWe hope this information is helpful and apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, please contact our Patient Customer Service Department at *** M-F (8am-5pm EST)
Respectfully,
Kenneth AC***
Patient Customer Service

Initial Business Response /* (1000, 7, 2016/08/17) */
August 17,
***
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - ***
Invoice Number - ***
Complaint Number -***
Dear Ms***
This letter
is in response to your correspondence dated August 3, We would like to apologize for any inconvenience experienced by Ms*** in reference to the services provided on 6/29/Please be advised that Ms***'s comments and concerns were forwarded to our management staff for review and follow up as LabCorp takes all customer concerns seriously
In an effort to respond to Ms***'s complaint and feedback, MrM***, a Patient Service Center Territory Manager, contacted her directly to discuss resolution of her concernsIn speaking with Ms***, she was advised of the documentation needed in order to forward her request for reimbursementWe are in receipt of Ms***'s receipts for her out of pocket costs and the Request for Reimbursement Incident Investigation Form has been completed and submitted for review and determination
In addition to Ms***'s reimbursement request, MrM*** also addressed the concern with regards to the painful experience with the drawing of her specimenUpon completion of the phlebotomist investigation, no competency or procedure issues were foundMs*** was given MrM***'s direct phone number as her point of contact should she have any further questions regarding this matter
Customer service is very important at LabCorp and we appreciate the opportunity to assist Ms*** with her concernsWe hope her future experiences with LabCorp will reflect our continuing efforts to provide excellent customer serviceIf she needs further assistance, our Patient Billing Department can be reached at ***
Sincerely,
Anna T***
Patient Billing
Initial Consumer Rebuttal /* (3000, 9, 2016/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Thank you for this communicationTo clarify for LabCorp, I was not contacted by a MrM*** but by a woman named Deb B*** She did not provide any other contact information besides her phone number, and this was only for the purposes of having a discussion with her about the information that was needed for reimbursement (e.gdoctor visit receipt)I faxed the requested receipt to her, but have not received information regarding what to expect regarding a refund and do not have a number for this MrM*** to address any future questions
I also believe the technician who drew the blood did make an error, despite LabCorp denying this, which is in their best interest to do soMy experience during the draw was such that undue pressure was applied to my arm resulting in the injuryI have had blood drawn several times in the past and have never experienced nerve damageAt this point the discomfort has persisted for almost two months
I'm requesting that LabCorp be in touch with me directly to request any other information that is needed for the refund (e.gwhere to mail a check)
Thank you for your assistance with this matter,
***
Final Business Response /* (4000, 11, 2016/08/29) */
August 29,
***
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - ***
Invoice Number - ***
Complaint Number -***
Dear ***:
This letter is in response to your recent correspondence dated August 18, regarding *** request for reimbursement related to the services provided on 06/29/As stated previously, the receipts and documents *** provided were forwarded for review and reimbursement considerationMs*** confirmed that a reimbursement check was mailed to *** on 8/25/The check was mailed to the post office box number used when she registered at the patient service centerWe attempted to contact *** to notify her of the above resolutionThere was no answer and a message was left for the consumer
We again would like to apologize for any inconvenience *** has experiencedIf she has questions regarding her reimbursement, Ms*** may be reached at the phone number that was provided in the voicemail message left for ***Our Patient Billing Department can also be reached at ***
Sincerely,
Anna T***
Patient Billing

I am rejecting this response because:There is no resolution to this matterMy complaint has been kicked upstairs because the person who answered was unable to provide any sort of meaningful resolutionI should come to expect this sort of behavior from LabCorpNow I'm supposed to just wait while they pass my complaint along to another departmentI suppose it's too much to expect that someone who can actually effect some sort of change would actually answer a complaint

I am obtaining statements from my insurance company and bank as well as filing an state attorney general complaint they are reorting inaccurate information on my credit report!
I will also be contacting the consumer protection bureau

Initial Business Response /* (1000, 5, 2016/07/28) */
July 28,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint No.:
***
Dear Ms***:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintLabCorp has researched this matter and we show invoice *** for date of service 8/4/reflects a balance of $On 8/11/LabCorp filed the charges for the amount $2,to Ms***'s insurance carrier ***LabCorp received a denial on 8/20/stating the $balance was part of Ms***'s co-insurance amountA copy of the original invoice has been mailed to Ms*** on 07/28/
LabCorp's billing cycle for the patient began on 09/04/2015, after Ms***'s insurance determined that $was patient responsibilityThere were seven invoices mailed to Ms***'s home notifying her of the balance dueMs***'s billing cycle began and invoices were mailed ending on 1/22/There was no response or payment from Ms*** throughout the billing cycleThe balance due as patient responsibility was reported to Credit Control Services on 03/06/LabCorp's records show that the $balance is still outstanding
Please be advised that LabCorp is a laboratory that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinationsMs*** will need to direct any questions about which test(s) were actually performed, to the ordering physician
We apologize for any inconvenience this may have causedShould Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist her further
Sincerely,
Kenneth AC***
Patient Customer Service