Laboratory Corporation of America

Initial Business Response /* (1000, 12, 2016/02/25) */
February 25,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Numbers: XXXXXXXX and XXXXXXXX
Dear Mr
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintWe have researched Ms***'s complaint and found the following informationMs***'s original order, for invoice number XXXXXXXX, was received on a prescription pad note which indicated the referring physicians' office was *** and did not indicate their LabCorp account numberLabCorp must have this information in order to properly report the test resultsA LabCorp team lead, Joanne, made several attempts to gather the information and finally on 12/28/the information was receivedHowever, due to the specimen being drawn on 12/23/two tests could not be completedLabCorp contacted Ms*** and requested she return to have the two tests redrawnMs*** retuned on 12/31/This date of service created invoice number XXXXXXXXLabCorp invoiced Ms***'s insurance carrier, *** *** on 1/6/for the two tests not included in invoice number XXXXXXXX*** *** remitted a payment on 1/20/and the invoice now reflects a zero balance
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterWe hope the above information clarifies her concernsIf Ms*** needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST)
Respectfully,
*** ***
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 14, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate Labcorps apology but this response does not explain why the AMH test was not done on the second occasionMy provider wrote the order correctly both timesAlso, my idea of a resolution would be to finally do the test and get the results
Final Consumer Response /* (3000, 38, 2016/07/11) */
From: "***"
Date: Jul 8, 5:AM
Subject: RE: Labcorp Revdex.com complaint
To: "***"
Cc:
I contacted the Revdex.com about Labcorp refusal to complete my AMH testing since December The provider gave an order with just that test aloneI took that test to a labcorp and they took my blood sample for that particular test only per the orderThis is my third blood draw for that testing
On July th 2016, I was told by Labcorp that the results were ready since July However, my provider has not been furnished with the results nor is it available at Labcorp patient online test results portalLabcorp , since December, has refused to do my AMH or refused to give me the results
***
Final Business Response /* (4000, 41, 2016/07/15) */
July 15,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Complaint Number: ***
Invoice Numbers: ***
Dear Ms***:
This letter is in response to the recent correspondence for the above complaintWe have contacted our Lab Customer Service department regarding Ms***'s complaintThey have advised the ordering physician's office, ***, has a request that all that test results be mailed to them via USPSOur Lab Customer Service advised Ms***'s results were mailed on 7/6/There was also a request to fax a copy to Dr*** at ***The report was faxed on 7/6/at 8:amOn 7/7/2016, *** requested the report be faxed to them at ***The request was completed on 7/7/at 1:pmMs*** will need to contact Dr*** office or *** for the results of her testing performed on 6/26/If the facilities do not have the reports they will need to contact our Lab Customer Service department directly
Respectfully,
Melinda W***
Patient Customer Service

June 13, *** ** *** Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** ***
Invoice Number: *** Patient Name: *** *** Complaint No.: *** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisOn January 12, 2017, the lab requisition was submitted to LabCorp without the insurance materialLabCorp obtained the information of *** and submitted the claim for Ms*** On March 28, 2017, LabCorp received a response for the claim advising that patient eligibility could not be verifiedLabCorp mailed a letter to Ms*** advising of the response and requesting additional informationOn April 27, 2017, Ms*** spoke with LabCorp’s Billing Department and notified that she does not have ***She advised that she was covered under the *** *** programMs*** was provided LabCorp’s fax number and she stated that she would fax a copy of her *** ***On May 3, Ms*** called the billing department to follow upThe LabCorp billing representative advised that the *** *** was not received but to permit time for the information to be received, scanned, and applied to her invoice On May 10, 2017, Ms*** called LabCorp’s billing department to verify that her fax was successfulShe was told no fax was obtained and the billing representative directed Ms*** to resubmit the materialOn May 24, 2017, Ms*** contacted LabCorp’s billing department to make sure we received her *** ***She spoke with a LabCorp Billing supervisor about the fax and *** *** issueThe billing supervisor was able to obtain her *** *** informationThe *** *** was processed and her invoice was adjusted on June 8, At this moment, Ms***’s invoice reflects a zero balance A zero balance letter was mailed to Ms***’s homeWe hope that this information is helpful and we apologize for any inconvenience this may have causedShould Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-5pm EST and a representative will be happy to assist him further. Sincerely, Kenneth A*** Patient Customer Service

July 6, *** ** *** Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice
Number: *** Patient Name: *** *** Complaint No.: *** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing informationThis information was used to file a claim to her husband’s insurance, *** *** ***A claim was filed to *** *** on December 13, On December 19, 2016, LabCorp received a response from *** *** indicating $was patient responsibility An invoice was mailed to Mr*** on January 4, 2017, notifying of the balance dueOn February 8, 2017, Ms*** spoke with LabCorp’s billing department in regards to her husband’s secondary insuranceShe updated the invoice with the *** *** *** information and a claim was submitted On March 7, 2017, LabCorp received a response from Mr***’s *** *** *** insurance stating the remaining charges were deniedAn invoice was mailed on May 3, notifying Mr*** of the denied charges from his secondary insuranceOn May 8, 2017, Ms*** contacted LabCorp’s billing department informing that she received an Explanation of Benefits reflecting zero patient responsibilityLabCorp’s billing representative advised Ms*** of the denial returned from *** *** ***The billing representative directed Ms*** to submit the updated Explanation of Benefits for review and possible adjustment of the balanceLabCorp did not receive correspondence from Ms*** Ms*** spoke with another billing representative in response to the past due invoice mailed to her home on June 7, She was directed to send the Explanation of Benefits for review and she refused to submit the informationShe requested to speak with a billing supervisorThey evaluated the billing issue and the supervisor made Ms*** aware that he would speak with *** *** ***The supervisor obtained the updated Explanation of Benefits from *** *** ***A request to adjust the balance was submitted on July 5, 2017, to correct the bill for Mr***A zero balance letter will be mailed to Mr*** once the adjustment is complete The billing system does not automatically bill all secondary insurance carriersLabCorp is currently working to properly file insurance claims with contracted secondary carriersYour specific specimen has been forwarded to the team to review system upgrades needed for correct processing in the futureWe regret it may be necessary for you to request this service each time a specimen is submitted for testing, We hope that this information is helpful and we apologize for any inconvenience this may have causedShould Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist her further. Sincerely, Kenneth A*** Patient Customer Service

Initial Business Response /* (1000, 5, 2015/07/23) */
July 23,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Patient Name - *** ***
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr***
This
letter is in response to your correspondence dated July 9, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form
LabCorp, as a company, does not keep patient filesCurrently LabCorp's billing system does not automatically balance bill secondary insurance carriersWe do file secondary coverage as a courtesy to our patients; however, at this time patients must request this service each time a specimen is submitted for testing, once we have a response from the primary carrierThe request for the filing of additional coverage can be made in several ways
The invoice that is issued to the patient after the primary has considered the charges has a place on the back to fill out the secondary insurance informationThis form may be faxed or mailed back to LabCorpThis will prompt us to file the secondary insurance for you
If Ms*** prefer, she may visit our website at www.labcorp.com to make her request, or contact our Patient Billing department at X-XXX-XXX-XXXX M-F 8am-5pm EST., and one of our representatives will be happy to assist herThis must be requested with each invoice received, as LabCorp does not maintain this information on fileWe hope that this has clarified LabCorp's secondary billing process
In order to refund any payments Ms*** made previously for invoices that were not filed to her secondary insurance carrier, we request that Ms*** provide proof of coverage for the specific dates of serviceMs*** was advised this documentation would be needed during her conversation with *** in our patient billing department on July 9, To date we have not received the requested documentsMs*** may provide proof of coverage to:
LabCorp Fax#:
*** *** *** or *** *** ***
Burlington, NC XXXXX X-XXX-XXX-XXXX
We would like to take this opportunity to apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Sincerely,
*** ***
Patient Billing
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made contact with both a corporate representative and billing to no avail.I was never told anything about these requests which are totally rediculousThere are no postings in the office referring to these procedures and no verbal instructions on persuing paymentBoth my primary and secondary providers cards at time of scheduling

Initial Business Response /* (1000, 6, 2015/12/07) */
December 7,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr***
Laboratory
Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintPlease be advised LabCorp has contacted CVS Minute Clinic at X-XXX-XXX-XXXX and spoken with representatives *** ** and *** ** Both *** and *** confirmed CVS Minute Clinic referred testing to LabCorp on 6/13/and received the testing results on 6/15/at 9:amBoth *** and *** advised it is the policy of CVS Minute Clinic to only contact patients with positive results*** stated Mr*** may contact CVS Minute Clinic at the number above and they will gladly provide him with a written copy of the test results LabCorp provided
LabCorp submitted a claim to Mr***'s insurance carrier, *** *** *** in the amount of $*** *** *** denied $stating "deductible"Mr*** may contact *** *** *** with questions regarding the processing of his claimThe outstanding balance, $19.94, on invoice number XXXXXXXX is the patient responsibility and due at this timeLabCorp accepts checks, money orders, Visa, MasterCard, and DiscoverPayments can also be remitted to:
Lab Corp
POBox
Burlington, NC 27216-
or
Pay Online at:
www.labcorp.com/billing
We hope this clarifies Mr***'s concernsIf he needs further assistance our Patient Customer Service Department can be reached at X-XXX-XXX-XXXX M-F (8am-6pm EST)/
Respectfully,
*** ***
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 8, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***-
Thank you for your response
Would you kindly do me the favor of reaching out to *** *** *** one more time? Please ask them if they charged the patient (*** ***) for any type of infectious detection test
This would suggest that some type of test was referred to LabCorpIf there was a test done, *** *** *** should reach out to the patient with results, regardless if those test are positive or negativeIn any type of transaction requiring payment, services need to be rendered and completed
If CVS Minute Clinic did not charge the patient for any type of test, this would suggest that there was no test referred to LabCorp
What is at issue here is that this matter is between LabCorp and *** *** *** given that *** *** *** has not charged the patient for any type of test completedThe patient is being held accountable to a charge by a third party (LabCorp) for a service that was never completedWithout any tangible evidence or proof from LabCorp that this involves the patient (e.gsigned documentation from patient to LabCorp, test results, etc), LabCorp should pursue its claim with *** *** ***
Further, it does not involve the patient's insurance *** since any health care provider's charge would be paid out of pocket (deductible)
I hope this clarifies the situation
Kind Regards,
*** ***
Patient
Final Business Response /* (4000, 10, 2015/12/18) */
December 18,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Mr***
This letter is in response to the recent correspondence related to the above complaintOur previous letter advised LabCorp contacted *** *** *** at X-XXX-XXX-XXXX and spoke with representatives *** ** and *** ** Both *** and *** confirmed *** *** *** referred testing to LabCorp on 6/13/and received the testing results on 6/15/at 9:amWe have included a copy of the original order from Mr***'s records
LabCorp and *** *** *** maintain separate billingsTherefore, any charges and payments *** *** *** provided and received for Mr*** would be separate from LabCorp's billingThe current amount due for invoice number XXXXXXXX remains $If Mr*** needs further assistance our Patient Customer Service Department can be reached at X-XXX-XXX-XXXX M-F (8am-6pm EST)/
Respectfully,
*** ***
Patient Customer Service

July 27, *** ** *** Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice
Number: *** Patient Name: *** *** Complaint No.: 1*** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThis information was used to file a claim to Mr***’s insurance, *** ***, on December 23, On February 21, 2017, LabCorp received a response from *** ***They advised Mr*** would have a patient responsibility of $His insurance advised this amount would be applied towards his deductible LabCorp mailed invoice *** on February 22, to Mr***’s home, notifying him of the balance dueLabCorp did not receive a response to the notificationLabCorp continued to mail the invoice to Mr*** from March 29, to July 12, To date, no response or payment has been receivedAt this time the patient responsibility for invoice *** is $If payment is not received, the invoice will report to outside collections We hope that this information is helpful and we apologize for any inconvenience this may have causedShould Mr*** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-5pm EST and a representative will be happy to assist him further. Sincerely, Kenneth A*** Patient Customer Service Tell us why here

Initial Business Response /* (1000, 5, 2016/09/16) */
September 16,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint No.:
***
Dear Ms***:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address *** concerns regarding his above complaintLabCorp has researched this matter and we show that *** daughter, ***, had a specimen drawn on 4/6/at one of our LabCorp facilities*** mentions he was notified that his policy was active on the date of service and that LabCorp would accept his insuranceAs courtesy to our patients, our Patient Service Center representatives may contact the patient's insurance provider to verify if their policy is active on the date of serviceIf eligibility is confirmed, our Lab representatives will take the insurance information for billing purposes but this does not guarantee coverageThe patient is responsible for verifying their specific policy coverage details prior to services
LabCorp filed a claim with *** insurance, *** on 4/13/LabCorp awaited a response from *** insuranceA response was not received within a month period and LabCorp submitted a bill to *** home notifying him of the balanceDue to no response from ***, two more invoices were mailed to his home in August and SeptemberThe third invoice in *** billing cycle referenced LCA CollectionsPlease be aware that LCA Collections is a division of LabCorpThe invoice has not reported outside of our company and *** credit has not been affected
On September 9, LabCorp's billing department received a phone call from ***
*** provided the correct *** information in order to refile his daughter's claimThe claim was refiled and LabCorp awaits ***'s responseAn invoice will not be sent to *** home while LabCorp awaits ***'s responseShould there be any patient responsibility, we will send *** an updated invoice, once we have received their consideration
We apologize for any inconvenience this may have causedShould *** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist her further
Sincerely,
Kenneth AC***
Patient Customer Service

July 14, *** ** *** Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** ***
Invoice Number: *** and *** Patient Name: *** *** Complaint No.: *** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing informationLabCorp was instructed to bill the patient for dates of service April 14, and April 21, In April, LabCorp mailed the two invoices to Ms***’s home notifying her of the balances dueLabCorp did not receive a phone call or correspondence in regards to an invoice resolution Follow up invoices were mailed to Ms*** in MayOn June 26, 2017, Ms*** called and spoke with a LabCorp billing representativeShe stated that she paid her lab fees at her doctor’s officeShe stated that she did not owe LabCorp for invoice *** and ***Ms*** spoke with a supervisor about her billing issueThe billing supervisor advised that he would follow up with the doctor’s office to verify if any balance is due The third invoices in Ms***’s billing cycle were mailed June 19, On July 7, 2017, LabCorp received the information to properly bill the ordering physician’s accountInvoices, *** and ***, are no longer patient responsibilityAs of this response date, the above referenced invoices for Ms*** have been transferred to the ordering physicians account We hope that this information is helpful and we apologize for any inconvenience this may have causedShould Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-5pm EST and a representative will be happy to assist her further. Sincerely, Kenneth A*** Patient Customer Service Tell us why here

Initial Business Response /* (1000, 5, 2016/12/20) */
December 20,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: Dawn ***
Complaint Number: ***
Invoice Number: ***
Dear Ms
***:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding his complaintPlease be advised LabCorp's payment website is secure and requires certain verifications prior to accepting paymentWhen the payment has been accepted our website provides a 17-digit confirmation number which begins with the year, month and day the payment was remittedWe are aware that there may be fraudulent websites listed online with LabCorp's logo, but they are not linked to LabCorpWe apologize for any inconvenience Ms*** has experienced; however, we cannot assist with her missing paymentMs*** will need to contact her financial institution to verify where her payment was depostitedThe balance due for invoice number *** is $and remains due
We hope this information is helpful and clarifies Ms***'s concernsIf she needs further assistance, please contact our Patient Customer Service Department *** M-F (8am-6pm *ST)
Respectfully,
Melinda W***
Patient Customer Service

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: *** *** *** FAX: *** Website: www.labcorp.com/billing October 25, Revdex.com of NC *** *** *** *** * Greensboro,
NC Re: Consumer Name: *** *** Patient Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated October 19, regarding Ms***’s complaintWe appreciate the opportunity to review these concerns as LabCorp takes all customer inquiries seriously In regards to Mr*** ***’s invoice #***, LabCorp received a notice of payment via email on October 12, We responded requesting a copy, front and back, of all means of payment (i.echeck, money order, credit card statement, etc.)On October 16, LabCorp received a response with the bill pay information that is included in Ms***’s complaint We have researched our records and found payment in the amount of $was received on September 13, and posted to invoice #Ms***’s complaint shows that the payment was sent to an invoice ending in ***Invoice number *** is for Ms***The payment of $created an overpayment which was promptly refunded on September 19, LabCorp has not received payment toward invoice #*** for Mr*** *** As a company, LabCorp does not maintain a file for our patientsEach specimen that is tested has its own invoice numberWhen patients make payment via their banks online bill pay they must include the invoice number they wish to pay as the account number so that payment can be applied correctlyPlacing the patient’s name or invoice number in the memo section of the bill pay is not adequate to insure proper processing of payment We hope this information is helpful and clarifies Ms***’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216-Telephone: 1-800-222-ext*** FAX: 1-336-436- Website: www.labcorp.com/billing May 1, Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice Number: *** and *** Complaint Number: *** Dear Sir/Madam: This letter is in response Ms*** rebuttal of our original responseWe would like to take this opportunity to thank Ms*** for her valuable feedback. Please be advised that all consumer comments and concerns are forwarded to our management staff for reviewLabCorp takes all customer concerns seriously and seizes opportunities to coach employees in service deliveryMs***’ feedback will help improve the level of customer service we give our patientsWe apologize for any inconvenience Ms*** may have experienced in her interactions with our staffWe hope future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service. Sincerely, Daryl H*** Patient Billing Laboratory Corporation of America

Initial Business Response /* (1000, 5, 2016/08/05) */
August 5,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint No.:
***
Dear Ms***:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms*** concerns regarding her above complaintLabCorp has researched this matter and we show that Ms*** invoice for date of service 3/24/was billed to *** for $1,LabCorp received an explanation of benefits from *** for these services on 4/12/*** processed and took responsibility for $1,*** considered the remaining $as patient responsibility stating that this was the patient's deductible amount
On 4/25/Ms*** contacted LabCorp stating that the drawing fee listed on the invoice was paid at her doctor's officeMs*** stated she would verify the charges paid at her doctor's office to confirm if the drawing fee was paidOn 5/12/Ms*** paid $to reduce the balance to $On 6/14/2016, a LabCorp representative spoke with the administrative assistant, ***, at Ms*** doctor's office*** confirmed the drawing fee was charged to Ms*** at the time of serviceLabCorp has processed the adjustment for the drawing fee
As the explanation of benefits show, the amount charged to Ms*** for the drawing fee service was $This amount was adjusted off her bill on 6/16/The drawing fee is no longer charged to Ms*** and the $is for the remaining tests performedLabCorp's records do not reflect fraudulent charges for Ms*** based on the explanation of benefits received from ***A copy of the explanation of benefits that LabCorp has received will be mailed to Ms***Ms*** may contact *** for any questions or concerns pertaining to their denialAt this time the billing cycle continues and Ms*** is responsible for the balance
We apologize for any inconvenience this may have causedShould Mr*** have additional questions she may contact our Patient Billing Representatives at 1-800-*** M-F 8am-6pm EST and a representative will be happy to assist her further
Sincerely,
Kenneth AC***
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The billing statements I have received from LabCorp clearly indicate that I am being charged a 25.00$ drawing feeBefore I ever declined to pay it, I called LabCorp and waited on hold for minutes so that I could verify what the fee was for...they said "yes, it's for actually taking the blood from your arm." When I explained that I paid 25.00$ to the doctor's office for that service, they told me I would need to prove thatI refused, because it's none of their business whether I paid my doctorThe issue was, and remains, that LabCorp is knowingly trying to bill for a service they did not provideIf that is not the very definition of fraud, I don't know what isI have no idea why they removed one penny from the bill and are proceeding to try and bully the rest of it out of me with "offers" to call their helpline...those are more like threats, given that I've yet to waste any less than an hour of waiting and frustration each time I've calledThe fact remains they are trying to Bill for a service they did not provide, and the response they've provided the Revdex.com does not provide an explanation otherwiseUntil they can properly explain whether that bill is for something they actually DID do, I won't remit payment
Final Business Response /* (4000, 13, 2016/08/18) */
August 18,
***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: ***
Invoice Number: ***
Patient Name: ***
Complaint No.: ***
Dear Ms***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms*** concerns regarding her above complaintLabCorp has researched this matter and we show that the instructions provided on the lab order requested LabCorp to bill Ms*** insurance for the draw feeUtilizing this billing information received with the specimen, LabCorp invoiced Ms*** insurance plan to include the draw feeA copy of the lab requisition order reflecting the draw fee will be mailed to Ms***
A refund request was submitted for Ms*** totaling $Please allow days for this request to be processed and completedLabCorp will eliminate the drawing fee from the bill and refile a corrected claim to ***Please allow 30-days for reprocessing and a new explanation of benefits will be published to LabCorp and Ms***Once patient responsibility is established, LabCorp will mail a new invoice to Ms***
We apologize for any inconvenience this may have causedShould Mr*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist her further
Sincerely,
Kenneth AC***
Patient Customer Service

Dear Revdex.com,I am *** ** *** who issued a complaint against 'Copper.net" Complaint ID*** on 1/6/2017.Since that time I was finally able to reach them by phone and was able to cancel my account I was a long struggle.I did tell the operator that I was not able to reach them for several
days She responded "That she was their."My account seems to be closed and I hope I do not have to dispute a payment.Thank you very much for your help and being their for the consumer.Your work is extremely valuable to the American public!Thank you again.Sincerely,

Initial Business Response /* (1000, 5, 2015/08/11) */
August 11,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Dear Mr***
Laboratory Corporation of America
("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease see the information below regarding Ms***'s invoices:
Invoice number - XXXXXXXX
* LabCorp submitted a claim to Blue Cross/Blue Shield in the amount of $on 3/4/
* *** *** *** remitted a payment in the amount of $and denied $stating "deductible"
* LabCorp invoiced Ms*** on 3/13, 4/17, 5/8, 5/and 7/20/
* On 6/15/*** from *** *** *** called and advised check XXXXXXXXXX in the amount of $was sent on 3/9/
* LabCorp's Patient Billing Department forwarded the information to LabCorp's Deposit Department due to the payment could not be located
* On 7/31/LabCorp's Deposit Department processed an adjustment to reduce the balance on invoice number XXXXXXXX to zero
* On 8/6/LabCorp mailed a zero balance letter to Ms***
Invoice number - XXXXXXXX
* LabCorp submitted a claim to *** *** *** in the amount of $on 3/20/
* *** *** *** remitted a payment in the amount of $and denied $stating "deductible"
* LabCorp invoiced Ms*** on 4/2, 5/and 5/28/
* On 6/16/*** from *** *** *** called and advised check XXXXXXXXXX in the amount of $was sent on 3/30/
* LabCorp's Patient Billing Department forwarded the information to LabCorp's Deposit Department due to the payment could not be located
* On 6/19/LabCorp's Deposit Department processed an adjustment to reduce the balance on invoice number XXXXXXXX to zero
Invoice number - XXXXXXXX
* LabCorp submitted a claim to *** *** *** in the amount of $on 4/7/
* *** *** *** remitted a payment in the amount of $and denied $stating "deductible"
* LabCorp invoiced Ms*** on 4/16, 5/21, 6/and 7/20/
* On 6/15/*** from *** *** *** called and advised check XXXXXXXXXX in the amount of $was sent on 4/13/
* LabCorp's Patient Billing Department forwarded the information to LabCorp's Deposit Department due to the payment could not be located
* On 7/31/LabCorp's Deposit Department processed an adjustment to reduce the balance on invoice number XXXXXXXX to zero
* On 8/3/LabCorp mailed a zero balance letter to Ms***
Invoice number - XXXXXXXX
* LabCorp submitted a claim to *** *** *** in the amount of $on 5/29/
* *** *** *** denied $stating "deductible"
* LabCorp invoiced Ms*** on 6/15/
* LabCorp received Ms***'s payment in the amount of $on 7/11/and the balance on invoice number XXXXXXXX reflects a zero balance
We hope the information above clarifies Ms*** concernsIf she needs further assistance our Patient Billing Department can be reached at X-XXX-XXX-XXXX
Respectfully,
*** ***
Patient Billing
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The invoices have been adjusted to zero balance properly, therefore, I am satisfied to close the claim

I am rejecting this response because:
1) as you can see on the receipt, my bill was paid in full2) I had a 3-way conversation with my the office manager and the nurse of my Endocrinologist office and the representative from LabCorp and they specifically stated that no additional test was ordered (recorded conversation)Upon conclusion of the converstation, the LabCorp rep said she will have a superior call me back and I am still waiting on the call.3) In my opinion, should any additional test will be done that will accrue extra charges, I should be made aware and my consent should be given which was not the case.I am not one to coward out when I feel like I am being treated unfairly! I will continue to reach out to others that could assist so I can get justice; I will not be paying the additional charge that was not authorized by me or my doctor.PsIf you would like to verify with my Endo's office, you can reach them at *** ***Thank you,*** ***

I am rejecting this response because:
Labcorp did not take responsibility for not informing their costomers that the receptionist who takes your insurance information is only inputting the insurance information They should inform their costumers that this does not mean that the client is in network with them or not Why should labcore function differently than other medical facilities? Or perhaps they intend to mislead to profit from their costumers mistakes That is so unethical! Also so labcorp made no attempt to reduce the outrageous cost of routine labs! I am being penalized for having insurance! Had I bred a cash costumers my cost would have been only about 150$! I ma only asking for a little fairness

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: *** *** *** FAX: *** Website: www.labcorp.com/billing September 22, Revdex.com of NC *** *** *** *** *
Greensboro, NC Re: Consumer Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated September 19, regarding Mr***’s above complaintWe appreciate the opportunity to review Mr***’s concerns as LabCorp takes all customer inquiries seriously. According you our records Mr***s July 9, date of service has been billed to his insurance carrier, *** ***, on four separate occasionsIn researching Mr***’s issue we contacted his insurance carrier on September 22, Mr***’s insurance confirmed that they received and denied this claim each time that it was filedAccording to Mr***’s insurance company, claims for lab services are not supposed to be billed to *** *** We were informed that lab services are to be billed to *** *** in order to be processedOn September 22, a claim was filed to *** ***Mr***’s billing has been suspended pending a response from *** ***Once a response is received, if there is a patient responsibility, we will issue an updated invoice to Mr*** We hope this information is helpful and clarifies Mr***’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Initial Business Response /* (1000, 7, 2016/11/17) */
September 17,
*** ** ***
Revdex.com of NC
***
Greensboro, NC XXXXX
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Patient Name: *** ***
Complaint No.:
XXXXXXXX
Dear Ms***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her time at the Patient Service CenterLabCorp has reached out to the Regional Lab Supervisor in regards to the message receivedThe local Lab Manager has spoken with Ms*** and they apologized for the inconvenience she may have experienced at the labThe Lab Manager reviewed the policy of restraining a child and the policy of clarifying lab orders prior to the specimen draw with their lab staffFurthermore, the supervisor offered to have the correct testing performed at no charge to Ms***
Ms***'s complaint mentions that she would like to verify if there would be any billing to her for the original lab visitOur records do not show a balance due for the original lab visitWe will be tracking the return of all funds to the insurance companyWe hope this information is helpful and apologize for any inconvenience Ms*** has experienced related to this matterIf she needs further assistance, please contact our Patient Customer Service Department at X-XXX-XXX-XXXX M-F (8am-5pm EST)
Sincerely
Kenneth AC***
Patient Customer Service

Initial Business Response /* (1000, 5, 2015/12/23) */
December 23,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: Ms*** ***
Patient Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX and
XXXXXXXX
Dear Mr***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintOur records indicate Mr*** also had services on 5/8/2015, invoice number XXXXXXXXLabCorp submitted a claim to *** *** in the amount of $*** *** denied $of the charges stating "deductible"We received a payment in the amount of $from the ***'s on 12/19/We have notified the collection agency to advise the payment has been received and to advise they received in error due to a bad address
Mr*** also had services on 5/5/2015, invoice numberXXXXXXXXLabCorp submitted a claim to *** *** in the amount of $*** *** denied the charges stating "expenses incurred after coverage terminated"We received a payment in the amount of $from the ***'s on 6/2/We have requested a refund in the amount of $today in order to submit a claim to *** ***
We would like to take this opportunity to apologize for any inconvenience the ***'s have experienced regarding this matterIf they need further assistance, our Patient Customer Service Department can be reached at X-XXX-XXX-XXXX
Respectfully,
Melinda W***
Patient Customer Service

I am rejecting this response because: I did not order this testIt's your partner - *** *** *** and if they ordered a test, they should pay for itTo me they offered a free test and I presented a proof to Revdex.comDo not harass me with collection because I'll sue youCollect from your business partner: *** *** ***.Revdex.com agents, please stop this insanityA business orders something to another business and a third party is asked to payI never agreed to pay this testI was offered a free visit and if *** *** *** lied to me, how is this my fault?Best regards: *** ***