Lake Appliance Service Co

I was able to contact accounting about this and they put the a credit on the credit card used You should see the reversal in the next day or so Thank you, Jeanette

Is the [redacted] address the one getting poor delivery? I checked that account and do not see any service issues put in recently I want to help correct the service but need to make sure I send it to the proper manager Please confirm Thank you

This consumer message was received via phone by Revdex.com staff member **.The consumer said her subscription is due to expire in April with the business, she said she doesn't know if she will renew because she has had delivery issues for a year nowShe said she will await a response from the business

I forwarded this to the delivery manager and he will resolve the delivery issueThere was an internal routing issue in our system that has been fixed so delivery should be good going forward Thank you

We show a refund amount of $was processed back to the credit card on 4/14/ Do you not see this hitting your account? If not, I will have to reach out to our accounting department to see what the next step is Thank you, Jeanette P***

We do apologize for the invoices and calls I have taken care of the balance and you will not receive any more invoices The account was restarted when your final payment was made and it should not have been Thank you, Jeanette

I have relayed your info to our route managers in this area I requested that they give you a call as well and speak to the carrier to resolve this matterPlease let me know if there is anything else I can help with.Thank you

We do apologize for the missed deliveries I will contact the delivery person about this We just converted over to a new computer system and there have been some issues with starts and complaints processing through.I will also give you credit for the two missed papers.Thank you

I do apologize for the delay in getting back to you We will clear that balance of $off the account so you can throw that invoice away As for the refund policy, that is something new that was put in place since our accounting is done out of state now I do apologize again.If there is anything else I can help you with, please let me know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Why couldn't someone had told me this policy after one of my many calls to them? Regards, [redacted] ***

We do apologize for all of this We will take care of the balance do You can throw the invoice away Thank you, [redacted]

A refund was sent out on 9/21/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I relayed this info to the manager in charge of the call center She is reviewing it with the rep you spoke toI do apologize for inconvenience of all of this Thank you

Sorry for the delay in getting back to you You should see the credit of $hit your card in the next day or two Thank you

We attempted to reach out by phone, however were unable to connect with [redacted] We did however leave a voice mail confirming that her subscription was cancelled and the account balance has been written off and no payment is due at this timeThank you for bringing the matter to our attention, and helping us resolve the matter for [redacted] If you have any questions, please feel free to contact me at [redacted] Sincerely, Susan S [redacted] | Manager of Subscriber Retention

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I did receive a check in the mail yesterday, October 23, for $ I was asking for the total of $that was owed to me(issues @ $for a total of $as described in my contract and explained to me on November 27, by a representative of the PD) AND to be compensated for the continuous and challenging phone calls I had to make to the Plain Dealer to attempt to get this resolved My time is worth an additional $ This would end my complaint against the Plain Dealer [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

A voice mail was left for this former customer to explain the reason for the start The start was supposed to be a free sample; data entry did not log it as a free sample, they entered the order like a regular start The paper has been stopped, and we apologize for any confusion, it was merely a clerical error

I do apologizeWe do have lists of people to not deliver to and the carrier made a mistake I will note your address for future deliveries to ensure this does not happen again.Thank you