Lake Appliance Service Co

I forwarded this to the delivery manager and he will resolve the delivery issue. There was an internal routing issue in our system that has been fixed so delivery should be good going forward.
Thank you

I apologize for the delay in getting the refund to you. I reached out to our finance folks and they will process a refund right away. They are out of state so it might still take a few days but not three weeks.  Please let us know if there is anything else we can do.Thank you

Is the [redacted] address the one getting poor delivery?  I checked that account and do not see any service issues put in recently.  I want to help correct the service but need to make sure I send it to the proper manager.  Please confirm.
Thank you

I do apologize.  It does look like there was some sort of computer glitch after your last payment in July and it took you off the auto monthly pay.  We are willing to work with you on the balance due and credit some of it off.  I will have someone contact you via phone to...

resolve.
Thank you

We do apologize for the delivery. I have reached out to our partner paper, Ashtabula Star Beacon, who delivers in your area and I believe the delivery issue is resolved. Please let us know if it is not.Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A voice mail was left for this former customer to explain the reason for the start.  The start was supposed to be a free sample; data entry did not log it as a free sample, they entered the order like a regular start.  The paper has been stopped, and we apologize for any confusion, it was...

merely a clerical error.

We show a refund amount of $17.64 was processed back to the credit card on 4/14/16.  Do you not see this hitting your account?  If not, I will have to reach out to our accounting department to see what the next step is.
Thank you,
Jeanette P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I asked for the paper to be removed.  It is still out by the curb.Their response is the same that I have directly gotten prior to complaining through the Revdex.com.  I still get these promotional fraudulent readership inflating deliveries.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We do apologize for the invoices and calls.  I have taken care of the balance and you will not receive any more invoices.  The account was restarted when your final payment was made and it should not have been. 
Thank you,
Jeanette

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We do apologize for the missed deliveries.  I will contact the delivery person about this.  We just converted over to a new computer system and there have been some issues with starts and complaints processing through.I will also give you credit for the two missed papers.Thank you

A refund was sent out on 9/21/15

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I relayed this info to the manager in charge of the call center.  She is reviewing it with the rep you spoke to. I do apologize for inconvenience of all of this.
Thank you

We attempted to reach out by phone, however were unable to connect with [redacted].   We did however leave a voice mail confirming that her subscription was cancelled and the account balance has been written off and no payment is due at this time. Thank you for bringing the matter to our...

attention, and helping us resolve the matter for [redacted]. If you have any questions, please feel free to contact me at [redacted].  Sincerely, Susan S[redacted] | Manager of Subscriber Retention

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The offer of a gas card is for prepaid service, the order that was filled out was for service to begin and the customer  be billed.  Service was started and continued because we were not notified to cease delivery.  Delivery has stopped, and The Plain Dealer  has...

removed the balance.

I do apologize for that.  I will notify our systems team and see if they can prevent this in the future.  I have stopped the account.  It looks like an invoice produced on 1/8, please just disregard when you receive.  I have taken care of that as well.If there is anything else I...

can do, please let me know.Thank you