Lake Appliance Service Co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] , We apologize for the inconvenience Tricia from account will give you a call to take care of If there is anything else we need to do to resolve this, please let me know Thanks, Jeanette

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com:I haven't yet received the credit to my accountI was told before that it would be sent thru to my debit card but it hasn't happenedI will continue to monitor this over the next day or so and I will update you if and when I receive the credit so that you can close the complaint Please keep this complaint open until I actually receive the complaint Thanks, Regards, [redacted]

Your account is closed and there is a zero balance due I did have a manager attempt to contact you as well to let you know We apologize for the inconvenienceThank you

A refund has been requested and should be mailed within a few days

Consumer confirmed via email that the complaint was resolved

The offer was not misrepresented, it may have been misunderstood; the PROMOTIONAL RATE which was offered is one that is good for the year. The payment he made was for the first weeks of a promotional rate for a year. The prepaid weeks was through the end of January
There was no fraud

Both accounts have been ended and you will not receive anymore bills.
Thank you

I do apologize for the way they treated you on the calls you made. I did pass this along to the call center manager. I have stopped your account and cleared the balance. If you happen to get an invoice in the mail, please throw it away
Thank you,
Jeanette

Mr***,
Since you are on a fixed rate (pay the same amount every month) that amount cannot change. However, every months, twice a year, all the credits due to you will come off that month's amount due. Your months are April and October. So in April, you will get credit for
all the missed deliveries
Thank you

I have passed your complaint along to the depot manager (Robert) and the regional manager (Kevin). One of them should be contacting you to resolve the delivery issues. I do apologize for the inconvenience of all this
Thank you,
Jeanette

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: If I was actually able to get through to a person, I would have cancelled that way I was never able to get through so I had no choice but to write it on the invoice Thank you for your help with this matter and adjusting my account to a zero balance
Regards,

I have notified our account department and they will issue a refund of $32.55. Please allow a few weeks for delivery of the check.Thank you

I have cleared the balance from you account. You can throw away the letter from the collection agency

A refund check was sent out on 6/24/

Again, according to our records for this address we do not show any calls or complaints on this account since June. Since nothing has been put on the account, the carrier doesn't know anything is wrong. I will still send a message out to them to make sure delivery is made to the front door (that is the placement request on the account).
Thank you

The Revdex.com inquires was just transferred to me since the person who was dealing with them is no longer here. I am just getting to review all of themI noticed once I looked up this account it was stopped as of today 5/2/16. A supervisor did not call back and the delivery issue was not
resolved. If you'd like me to try to resolve the issue and restart the subscription, please let me know
Thank you,
Jeanette P***
Support Services

I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.om: *** *** ***Date: Tue, Dec 20, at 7:PMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***.To: Revdex.com This is addressed to Linda at the Plain Dealer.HI LindaThe address is *** *** *** ** *** ***.My father has made many complaints over the last three years. No one knows what they are doing. Every paper delivery person is worse than the last. We are supposed to get the paper on Sunday by 8:am (this is posted on your website)We have been receiving it around 11:am. This is unacceptable.My father has also given his credit card numerous times to various staff members, and his money is not taken out for months. Then he receives a bill for a whole year to pay. He also calls and gets nasty staff members that do not take his concerns seriously. He has given up because he never gets a resolution from anyone!!!!!!!*** ** ***