Lake Appliance Service Co

I have relayed your info to our route managers in this area.  I requested that they give you a call as well and speak to the carrier to resolve this matter. Please let me know if there is anything else I can help with.Thank you

We are really sorry about this.  I spoke with accounting and they are able to refund your full amount of $29.90. 
Thank you,
Jeanette

This consumer message was received via phone by Revdex.com staff member **.The consumer said her subscription is due to expire in April with the business, she said she doesn't know if she will renew because she has had delivery issues for a year now. She said she will await a response from the business.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A refund has been requested and should be mailed within a few days.

I have sent a message directly to the manager who handles your area. I have requested they talk to the distributor in your area to stop delivering the "sample" paper to the end of your driveway.  If it continues, please let me know.
Thank you,
Jeanette P[redacted]
Support Services

I do apologize for the delay in getting back to you.  We will clear that balance of $7.50 off the account so you can throw that invoice away.  As for the refund policy, that is something new that was put in place since our accounting is done out of state now.  I do apologize again.If...

there is anything else I can help you with, please let me know.

According to our manager in the field, this matter was taken care of.

Your account is closed and there is a zero balance due.  I did have a manager attempt to contact you as well to let you know.  We apologize for the inconvenience. Thank you

I was able to contact accounting about this and they put the a credit on the credit card used.  You should see the reversal in the next day or so.
Thank you,
Jeanette

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Why couldn't someone had told me this policy after one of my many calls to them? 
Regards,
[redacted]

[redacted],
We apologize for the inconvenience.  Tricia from account will give you a call to take care of.  If there is anything else we need to do to resolve this, please let me know.
Thanks,
Jeanette

Sorry for the delay in getting back to you Mr. N[redacted]  I was waiting for word back from the field on this issue.  It was confirmed by the carrier that he did not deliver to you.  We would like to get your money back to you.  I show the original payment of 29.85 when the...

subscription was started. I show another payment of $28.88 on 3/13/17. We are going to refund you the full amount of $58.73 since you never received the paper.
We do apologize for the inconvenience. Please let us know if there is anything else we can do.
Thank you

There was no call from the customer to cancel, our records indicated that service was active.   A refund to the account was issued, and a refund request has been made to our accounting department.

one week...

I will get my newspaper delivered and the next week I won't. this is theft of goods with a lame excuse of new computer software gliches. it's been 5 weeks now since I started delivery.to have my printed paper delivered on time and on the days per our contract. I don't want crddits for more undilvered papers I want the ines I already paid for on my credit card or it fraud!

Looking at your account today I see that a credit adjustment of $23.40 was issued back to your credit card today, 2/17/17.  It may take overnight to process.  If you do not see the money back on your credit card by Monday, please let me know and I will check with accounting.
Thank you

Sorry for the delay in getting back to you.  You should see the credit of $17.75 hit your card in the next day or two.
Thank you

Revdex.com:I haven't yet received the credit to my account. I was told before that it would be sent thru to my...

debit card but it hasn't happened. I will continue to monitor this over the next day or so and I will update you if and when I receive the credit so that you can close the complaint.  Please keep this complaint open until I actually receive the complaint.  Thanks,
Regards,
[redacted]

I apologize for the delay in getting back to you.  We do not put stops through via invoices.  They are all scanned when they come back to our lockbox and there isn't someone specifically opening and reading them.  I will however stop the subscription now and we will clear the balance off the account for you.If there is anything else we can do, please let me know.Thank you