Lake Appliance Service Co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have opted you out of the special edition so you will not be charged anything extraI'm sorry you had to wait so long through the call centerYou can email me directly with any issues going forward. jp***@plaind.com
Thank you,
Jeanette

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** this matter was resolved and was promised a credit of our account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

From: Stephanie M*** Date: Thu, Feb 4, at 10:AMSubject: *** ***To: "***@cleveland.Revdex.com.org" An invoice has been sent out to *** ***. And the collection company notified
Thank you!

I need an account number or full address as to where the paper was being delivered to be able to pull the account up. Neither address in this complaint are coming up with an account
Thank you

I do apologize for the way this was handled. I have cleared the balance and your account is sitting at zero due. If you have any other issues please let me know
Thank you,
Jeanette

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We had a conversation with the customer (4/28/15), and they are now satisfied with the resolution. Both the customer and the Plain Dealer consider the matter closed

I am showing the credit should have it the card on 8/4/16. It was $33.83. Please let us know if it did not
Thank you

I do apologize once again. I sent another message out to the field manager in hopes they can talk to your carrier this evening (since delivery is tomorrow morning). I requested again that they call you.Thank you

*** *** account was re-started automatically once he submitted his final paymentI have stopped the account permanently and spoke with *** *** advising that no further deliveries will be made to his homeHe is also aware to disregard any current invoices he may receive as the account
has a zero balance.I have provided him with my contact information in the event he requires additional assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My only question is how I contact you if it continues.
Regards,
[redacted]

Miss [redacted],
I relayed your message to the manager in the field that deals with this distributor. Below is what they had to say.  Please let us know what we can do. You can email me directly. jp[redacted]@plaind.com
Distributor stated he did not place paper twice a good while back due to...

construction issue.  Ever since, he has been placing the Sunday paper on the stoop in front of the front door.  He asked if he should hang on the door I said I will call cust daughter and get back to him.
Thank you,
Jeanette

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I apologize for the delay.  Our marketing manager was in contact with [redacted] and I believe he resolved the matter. A credit was put on a the account and a refund will be sent out.  Our accounting folks need a few weeks to process.  I will remind them to rush this. Thank you

I do apologize for the inconvenience of all of this. I show a refund was sent out 10/17/17.  It is coming from out of state so it may take a little longer but not much.  Please let us know if you do not receive it.Thank you