Lake Appliance Service Co

Our delivery manager spoke with Mr *** about service and I believe it will be resolvedShe is also taking care of getting you the September 22nd paper.Thank you

Our home delivery manager was in contact with Mr ***. He will be handling the service. Please let me know if there is anything else we can do for you. Thank you!

I have reached out to the manager in your area to speak with the carrier about your service. I see you called times in April and I will credit your account for those missed papers. Please let me know if there is anything else I can do
Thank you
Jeanette

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Consumer response taken over the phone by Revdex.com staff (**) *** *** called on 8/29/at 2:10PM to advised the complaint has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I'm sorry the stop was never put thru the system when they called you in May. I have taken care of the balance and you do not owe anything
Thank you,
Jeanette

I do apologize for the inconvenience. I do show there is as stop on your account "per email" effective this Sunday. I will notify the call center supervisors of the multiple calls you had to make
Thank you,
Jeanette

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I passed this along to our home delivery manager to speak directly with the distributor about this
Thank you

Our newspaper automatically renews, as do most newspapers, and now many magazines It states on every invoice above the remittance portion to call us if you wish to cancel. We also made several attempts to contact this customer, if we cannot we ask a collection agency to attempt
contact. The paper was delivered in good faith to this customer as it has been for years If a customer does not notify us that they wish to cancel, the distributor would have no way of knowing the stop the deliveryWe do not have a policy to just stop a customer's paper as soon as they start owing money, much like utility companies do not. Because this customer has been with the company for years, we continued to deliver, as there as no reason to stop, because we were NOT NOTIFIED The balance is owed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint because the Plain Dealer failed to produce any evidence of legitimacy of its demand. Nevertheless, I would like to proceed as follows: (1) Request a bill from the Plain Dealer to pay the balance of $(2) Request to cancel any future deliveries of the P.D(3) Request Revdex.com to keep this complain on file noting that I am extremely dissatisfied with the resolution and have submitted a complain to the Ohio’s Attorney General office to farther pursue this matter
Regards,
Alex K***

I do apologize for the confusion of the reps you spoke with. I did clear the balance and you do not owe anythingYou shouldn't receive anything more from collections
I do show your mom's account was stopped as well and a refund should be mailed in the next couple weeks of $
Thank you

I do apologize that you were told you would not have to call when your subscription was up. That is our practice and it always has been. Your start date was 9/11/and it was stopped 12/11/16. That would be a total of papers at $which comes out to $25.87. I do see
however the balance was taken care of on 4/26/so you do not owe anything at this time. We are/were doing system cleanup and it was handled.
Thank you

I apologize for the delivery issues you've been having. I did credit your account the $for the 4/3/missed deliveryThe manager in the area has been made aware of your delivery. Please let us know if you have any more issues
Thank you,
Jeanette

I do apologize for that. Your subscription has been stopped and you will not receive anymore invoices.
Thank you,
Jeanette P***