Lakeland Properties And Management Inc

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

Dear *** ***:
Thank you for forwarding this matter to my attention
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage
In particular, the coverage
provided reimbursement for the death of a family memberFamily member was defined in the insuring agreement and unfortunately a pet was not included in that definition
At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured was a more favorable response.
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
www.allianzassistance.com

Dear Ms***,
Thank you for bringing this matter to my attentionWe apologize for any frustration the consumer may have endured. The processing time for a consumer to receive payment is to business days after the check has been mailedIf
the consumer still hasn't received the check please let me know and we will investigate further.
Thank you,
Kalinda H***
Claims Escalation Examiner, AGA

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowPlease refer to your after you purchase link on the websiteIt states to contact *** *** which we didIn addition a doctors note was reqired for her to go on the cruise since she is a dialysis patientThat letter was never received because she wasn't fit to goThe dr never signed off.
I'm very unsatisfied by the way this has been handled $20,was spent for a product/vacation never received The family contacted *** *** many times saying we and she/we were unable to go If I don't receive her funds back Im in the process of contacting ABC news *** *** to investigate this matter The company is taking advantage of a lady that is ill and emptied out her entire life savings for the trip she never went on You can see my concern on this matter
Regards,
*** *** * *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs my medical emergency was incurred on the return flight from my trip, I was unable to receive treatment until the plane had landedDue to traveling through time zones (and an unfortunate hour layover in *** due to our booking agent's error), by the time the plane had landed it was after the date our travel insurance endedThe associated bills, beginning with the urgent care and emergency room visits, were the first of our expenses and I could physically not have been seen there earlier because I was in the airI purchased Allianz Travel Insurance for assurance that any unforseen travel expenses would be coveredThe customer service representative I first talked with about this was very assuring that I would be taken care ofIf he did not explicitly promise to cover my expenses, he certainly lead me to feel confident that they would beBecause my deep venous thrombosis was CAUSED BY TRAVEL, I would think that they would do the honorable thing and, as a travel insurance company, cover the associated billsI hate to lump insurance companies together, but I feel like at every turn insurance companies are trying to take your money with the promise that they'll be there when you need them, only to run for the hills when the call for help is madeI understand their stipulations for what a "trip" is outlined as, but due to the circumstances of my medical emergency, I would hope they would make an exceptionWhen and where I incurred my medical bills was unavoidable
Regards,
*** ***

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that
impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium The consumer has filed a claim for medical reasons; however we have not received the required documentation to process the claimUntil that time, we would be unable to finalize our review The consumer may contact the Claim Department at *** to obtain more information on the claim process Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
***

in my opinion this is fraud , you will not collect a penny, you will talk to an *** and another one and another one
be on hold for ever , just to hear that you are out of luck and the premium you
paid are not covering your particular case

Dear Ms***,
Thank you for bringing this matter to my attentionThe phone call the consumer placed was reviewed by management and during that call the agent advised the consumer that the cause of her loss was not listed as a named peril in the insuring agreement
As with all insurances, we can not deny the consumer the right to file a claimWith all claims, verification of the reason for filing was neededThe documents were reviewed by the Claim Department and unfortunately, we were unable to honor the claim for reimbursementAt this time we show that the proper decision was made
I regret that we are unable to provide the consumer with a more favorable response
Thank you,
*** ***
*** *** *** ***
*** *** ***
*** *** ***
***

Dear *** ***
Thank you for forwarding the consumers concerns
I have spoken with that departmentCurrently, as Mr*** benefits were terminated due to violation of the contract, Mr*** no longer has a contractual relationship with VISA benefitsSome of the most current contact dates were:
4/12/5/2/5/10/6/6/6/7/As the consumer has been advised of the termination of benefits and the reason why, at this time, we can offer no other solution to his complaint
Thank you,
Kalinda H***
*** *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I believe *** response is misleading and inaccurate on two counts First, she isn't actually promising any real resolution of the claim by payment, just that we can keep/re-open a claimI am well aware of my right to keep a claim open So let me be clear My issue is that my wife and I were each told, on two separate occasions, that because of our circumstances, our claim wouldn't be approved for payment-- This is what discouraged me from opening a claim and why my wife conceded to closing hersThere isn't much sense in opening a claim (in my case) or keeping one open and pursuing it (in my wife's case), if it would never (admittedly by Allianz agents) be approved for payout My issue has NEVER been about my right to keep a claim open or my right to file oneit has always been about their manipulative policies in approving our claim So if *** would like to discuss THAT, then I would consider closing my complaint with the Revdex.comTo be clear, I am seeking for fair payment of my claim with AllianzNOT their permission to open/re-open a claim.Secondly, *** stated, in her Revdex.com response, that my wife's claim "...was closed per her request..." This is simply not true and is yet another example of manipulation of detailsMy wife certainly conceded to the claim being closed, but not in the way that *** is making sound She was directly told by the agent that her claim would not be paidHere is a paraphrased conversation per my wife: My Wife: "...So there is no sense in filing a claim, even though there was no way that we could file a police report and we can't get one now?"Agent: "RightSo you might as well just close it Would you like me to do that for you?"----------
Regards,*** ***

Dear *** ***:
Thank you for forwarding this matter to my attention
Our records indicate that the consumers Travel Delay claim was paid on March 11, and the baggage delay claim is pending for receipts
The consumer may contact
the Claim Department at *** for more information
Sincerely,
*** ***
Claims Escalation Analyst, USA
*** *** ***
*** *** ***
***

Dear *** ***:
Thank you for bringing this matter to my attention
The consumers claim was reviewed as an appeal this weekThe Appeal Department has reached out to the consumer for additional information to process the claim
The consumer may
contact our Claim Department at *** for an update
Thank you,
*** ***
Claims Escalation Analyst
Allianz Global Assistance

Dear *** ***:
Thank you for bringing this matter to my attentionI apologize for any frustration the claims process may have caused the consumer
Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverageThese
terms were readily available for review prior to the purchase in the booking path and also emailed to the consumerWe show no error in that submissionThe policy also came with a day satisfaction guarantee period in which the consumer could have canceled after review of the terms if he/she felt as though the policy did not meet their needs
The insuring agreement provided coverage for trips taken by the consumerTrip was defined in the consumer’s agreement as: Round-trip or one-way travel to and from a place at least miles from your homeIt can’t include travel to receive health care or medical treatment of any kind, or commuting to and from work
My review shows that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response
*** ***
*** *** ***
*** *** ***

Dear Ms***:
face="Times New Roman">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer The consumers insuring agreement required that an exam be performed by a licensed physician within hours of cancelation in order for Trip Cancelation for medical reasons to applyTo this date, we have not received the physician’s statement formThe claim is pending for that documentation
We were unable to use the death certificate because the death occurred after the insured travel dates, thus the cause of loss was not the passing away of a family member, but the illness of oneTo be sure that we can provide coverage for the illness, the form is needed in order to proceedThe consumer may contact the Claim Department at 80-334-for any additional questions Sincerely,
Kalinda ***
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms***:
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Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
From the history of the claim, a letter was mailed to the insured on January 8thin response to the inquiry made in DecemberThe response time for review can take up to business days excluding holidays
Our records indicate that the consumer was made aware of an additional payment approved on the claim as of February 9,
Sincerely,
Kalinda H***
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com
Tell us why here

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured. Our records indicate that when the policy was purchased the consumer was sent an email advising of the satisfaction guarantee period
to cancel the policyAs we did not receive a request prior to the trip dates the policy was not canceled We currently have no proof that the consumer did not purchase an airline ticket over the phone with an agentIf the consumer did not purchase another ticket with the airline and therefore had no use for the insurance, they may send in a request to the Sales Support Department along with verification that they did not call into purchase another ticket with the airlineThis Department may be reached by calling ***. Sincerely, *** ***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com

Dear Mrs*** ***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused youOur insurance programs are like any other type of insurance in that there are terms, conditions and exclusions that impact coverage
Specifically included within that coverage is the following:A doctor must examine you or a traveling companion and advise you or a traveling companion to cancel or interrupt your trip before you cancel or interrupt itIf that isn’t possible, a doctor must examine you within hours of your cancellation or interruption.Our records indicate Mr*** *** did not see a doctor prior to cancellation of the trip or within hours of doing so.At this time I regret that we are unable to provide you with a more favorable responseSincerely,*** ***Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com

ZERO negative if possible Bought insurance for trip Found out week before departure wife's sister has cancer, had major surgery days before trip wife flew to be with her sister Cancelled hotel, air, etc Allianz ran us around in circles for months Sent trip cancellations, ticket receipts, emails, letter from hospital plus hospital discharge papers to Allianz; faxed, mailed and downloaded onto their website WHAT a bunch of crooks !!! DO NOT USE THEIR SERVICE - Waste of Your Money and You Will Be Sorry if You Have a CLAIM

Dear Ms***:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have enduredUpon review of the product online at the Ticketmaster website, there must’ve been an error when the consumer was misquoted as our insurance would never be offered for .21. The issue was brought to managements’ attention when the consumer initially called
The only thing we could offer was to have the policy canceled which the consumer did not wantAs we are not able to change the price of a product, the cost currently charged would remain the same
Sincerely,
Kalinda H***
Claims Escalation Examiner
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have provided the claim number when I first filed the complaintThis shows lack of attention from Global Allianz insuranceThis is the reference number I was provided during my email correspondence with the insurance company: ***
Not only the staff were unhelpful, the first time they tried to send me an $** check, my husband's & daughter's names were incorrect & address was also incorrect, it took longer than longer to get the checkEverything was messed upI will never get insurance from them nor would I recommend itI know it is a business and that's all they care about their own interest not customersI still require full refund of all my expensesI wasted not only money and effort but time!
Regards,
*** ***