Laurence Builders

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As per our previous discussions, the reported wind gusts did not exceed the 60 mph that these shingles were to withstand.  Beyond this, the shingles and your installation of them were not appropriate by any means which is why they did not withstand the winds.  Also, I have seen what your patch job looks like and I can tell you that it will not last either.  We can either settle this now or I can call an attorney to start a class action lawsuit as well as media outlets to inform them of your workmanship.
Regards,
[redacted]

We install the landscape package (tress, shrubs and mulch) after the final grade has been performed. It is up to the homeowner to maintain the yard. You can see in the second picture the home owner has not maintained the yard or even mowed the yard. After the house was final graded the yard gets hydroseed sprayed on it. There is no warranty on hydroseed because it requires the homeowner to water, overseed and for best results add straw. Even after a full year it is not uncommon to see a yard not become established as it is hard to establish a yard in Indiana high clay content soil. It is not the builders responsibility to establish the yard, only to provide the final grade to the home. This is the perfect example of what happens when the homeowners do not maintain the yard.

I just spoke with Ms. [redacted] and informed her that I had spoken to the owner of our siding company and that he was personally going to do the repair on Monday.I apologized for the issues that she has been having with the siding and assured her that we would get this situation rectified!  I do...

believe that the issues have been separate isolated issues per our conversation and have asked our siding contractor to inspect the entire house while he was there on Monday. Thank you for your time in this matter. Tony K[redacted]

Revdex.com:
My husband and I were on vacation on 8/26/2016, but neither one of us received phone calls or voicemails from Justin trying to resolve this issue. We have not received an email yet either. We did receive a phone call from the painters and were able to set up a meeting with them to come today (08/31/2016) at 2:00PM (when the last message on this Revdex.com compliant from Justin was received). Maybe he didn't know the painters were getting in contact with us directly? Not surprised since the communication has seemed to be lacking throughout this process. Luckily, the painters kept the appointment and were able to finish the job. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me because of the painter and their follow-up and not necessarily from follow-up with Arbor Homes specifically. 
Regards,
[redacted]

Wind and storm damage is not a unwarrantable item. We do not reimburse deductibles for non unwarrantable items. The shingle manufacture has a 20yr warranty on their product. Homeowner should reach out to them if she feels that the shingles did not hold up to the winds. The April storm of last year caused damage through out central Indiana over 10,000 homes were affected by the storms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is really sad. This picture you took that I actually saw you take was right before I was scheduled to have the work done on my yard as you can see the straw in my driveway. It was not mowed because our contractor person told us not to worry about it and he would take care of it once he started the job, which he did. I have attached pictures that show what my yard looks now after having to hire a landscaper to FINAL GRADE and seed my yard, they have attested that a final grade was never done on my yard. I also have estimated from two other companies as well that say the same thing. This is not about maintenance on my part whatsoever, its about you all failing to do the final grade and seed so I could do maintenance period. And if you are so confident that you did the work, why did you send a group of men to my house two weeks ago to grade my yard but told them to only do the front? Just so many lies and I’m tired of it. As you are aware I have a small claims suit against you so I will see you then.
Regards,
[redacted]

We are looking in to the issues and get the issues resolved as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I total disagree with this so called resolution, let me reinerate, the issue with these cheap shingles are not only with the Adhesive seal  on them, the shingles themselves are very very poor quality and bt adding a " Bandaide" on this issue will only repeat itself  in the future during winds that exceeds 30 mph, therefore the only resolution would be to replace the entire  roof with a better quality shingle which can withstand wind speed well over 35 mph .Thank You[redacted]

Glad to hear the garage door company took care of the problem.

We are in the process of setting up an appointment with the homeowner. All of the home owners  concerns will be looked at to see if they are a warrantable or non-warrantable item. Any warrantable items will be fixed by the BAGI standards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Our warranty for the plumbing was submitted in August which is within the two year period of the original builders warranty. This item should still be covered under the original warranty. I can screenshot the auto-generated response emails if need be but Arbor should be able to find request submitted on August 11 and August 20 that will show the request for the plumbing leak.
Regards,
[redacted]

I have confirmed that the roofing portion of the warranty concern has been corrected within the last week.  Our warranty manager has been in contact with Ms. [redacted] and has addressed the remaining 3 or 4 concerns that she has presented and we have issued work orders through our normal warranty system procedures to correct.  The items should be taken care of with in the next 2-3 weeks barring any backorder situation items.I apologize for the initial confusion in getting this matter resolved! Thanks you for your time in this matter. Tony K[redacted]Arbor Homes LLC

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] No one called as usual this business stops taking care of customers after home is built

I attached pictures of the inspection we did on the customers roof. From the measurements in the pictures it is easy to see that the roof is within the tolerances for the building requirements. -Justin