March 29, 2018
Revdex.com of Metro Washington DC & Eastern PA
1880 John F. Kennedy Blvd. Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: March 26, 2018
...
[redacted] [redacted]
Summerville, SC [redacted]
Dear Sir or Madam:
This letter is in response to the above-referenced complaint submitted to your office by [redacted].
On March 26, 2018 I spoke to [redacted] and explained that the Voluntary Disconnect Form signed on November 1, 2017 acts as a 60 day notice for disconnection. In addition, I explained that the 60 day notice required to disconnect is listed in the Terms of Service agreed to on the Service Order Agreement signed by [redacted].
As a one-time courtesy, a credit was applied to the account on March 26, 2018 to waive the remaining balance on the account. The credit will reflect on the final statement generated in April 2018. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Ahmad H.
Executive Business Escalations
May 30, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: May 16, 2017
...
[redacted] [redacted] Fishers, IN [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On May 18, 2017, I spoke with [redacted] and confirmed the service issues were resolved during the May 18, 2017 service visit wherein a technician replaced the underground cable from the pedestal to the residence. Company records confirm the cable line was buried on May 25, 2017.
Credits were applied to the account on May 17, 2017 as well as on May 18, 2017 for the service related and for an installation fee received on March 27, 2017. The credits will reflect on the May 23, 2017 billing statement. My attempts to follow up with [redacted] to confirm satisfaction have been unsuccessful. On May 25, 2017, a letter was sent via U.S. mail to advise [redacted] of the aforementioned information. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Avery H.
Executive Customer Care Specialist
December 29, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 27, 2017
...
[redacted]
[redacted]
Fort Worth, TX [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a service disconnection request.
On December 28, 2017, I spoke with [redacted] and provided a detailed explanation of his account billing details. Comcast records confirm that the incorrect disconnect date was inadvertently entered and the account was disconnected effective December 27, 2017. Company records also confirm the Comcast leased equipment was returned and removed from [redacted]’s account effective November 16, 2017.
On December 28, 2017 credits were applied to the account to waive the service charges from November 16, 2017 through December 27, 2017, as well as to waive the late fee. The credits will be reflected on the final statement generated January 2018. The account reflects a zero balance and the disputed debit was not referred to an outside collection agency. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Deidra H.Executive Customer Relations
April 20, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: April 9,...
2017
[redacted] [redacted] Santa Cruz, CA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On April 17, 2017, I spoke with [redacted] and confirmed the service issues were resolved by relocating the modem to a central location in her home. At this time, [redacted] is deciding if she will keep her modem in this location by having an electrician come out to complete the internal rewire. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Marc D.
Comcast | Executive Customer Relations
January 4, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 16, 2016
[redacted]
...
[redacted] Lane
Alpharetta, GA 30005
Dear Sir or Madam:
This letter is in response to the above-referenced inquiry submitted to your office by Mr. [redacted].
Comcast’s records indicate that on September 18, 2016, Mr. [redacted] accepted the Internet Plus service package at a 12 month promotional rate, excluding taxes and fees. The promotional rate is based upon enrollment into the EcoBill and AutoPay programs. The package also included a prepaid card which was mailed to Mr. [redacted] on December 19, 2016. Further, on November 12, 2016, the self-service discount was removed from Mr. [redacted]’s account due to him not enrolling in the programs within sixty (60) days of the activation date.
On December 22, 2016, I corresponded with Mr. [redacted] via email to advise him of the aforementioned information, and explain that an in-home service visit was needed in order to address his service related concerns; unfortunately, Mr. [redacted] declined to schedule an appointment at this time. Consequently, the request for compensation is unjustified and has been denied.
As a courtesy, a one-time billing adjustment was applied to Mr. [redacted]’s account on December 24, 2016, to compensate for the self-service discount that was not applied to the November and December 2016, billing statements. In addition to the billing adjustment, an eight month reoccurring discount was also applied to Mr. [redacted]’s account, effective January 2017 through August 2017, for customer satisfaction. The credits will be reflected on the next billing statement, dated January 14, 2017. I apologized to Mr. [redacted] for the inconvenience that he experienced while attempting to resolve this issue.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Henry H.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
March 2, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: February 14, 2017
[redacted] ...
[redacted] [redacted] Naperville IL, [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding an installation request.
On February 27, 2017, I spoke with [redacted] and informed her that the installation order was now processed correctly and the installation date is March 6, 2017 as she requested. I will follow up with [redacted] to confirm the installation is completed. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Daleszandro J.
Executive Customer Relations
November 30, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: November 23, 2015
Re: [redacted]
...
[redacted] Apt [redacted] Philadelphia, PA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted], received in our office November 23, 2015 in regard to receiving promotional rates.
I spoke with [redacted] on November 24, 2015 and a 12 month promotional rate for XFINITY Internet Plus double play bundle has been applied to the account effective November 24, 2015. At the conclusion of the promotion, standard retail rates will apply.
[redacted] was subscribed to XFINITY Limited basic cable then upgraded to XFINITY high speed internet service. I honored the promotional rate that was offered to [redacted] on November 7, 2015. The XFINITY Internet Plus double play 12 month promotional rate plus applicable taxes and fees will reflect on her December 9, 2015 billing statement. I apologized to [redacted] for any frustration and inconvenience that she may have experienced while attempting to resolve her concern.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### between the hours of 9:00am-5:30pm Monday through Friday.
Regards,
Ms. P[redacted] Comcast Executive Customer Relations
October 13, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: October 9, 2017
...
[redacted] [redacted] La Plata, MD [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a deposit.
On October 11, 2017, I communicated with [redacted] via email and confirmed the services were cancelled effective September 16, 2017. I advised that the refund request was processed on October 10, 2017 and that the deposit would be refunded back to the credit card on file. [redacted] confirmed the refund had been received on October 11, 2017.
In addition, [redacted]’s address has been added to the Do Not Mail list effective October 11, 2017. Please be advised that it is possible to still receive promotional mail within the next 45 - 60 days. After that, we will not send promotional mail to with special offers or information about new products. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Sherry T.
Executive Customer Relation
February 7, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: January 27,...
2017
[redacted]
[redacted]
Lake Wales, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding Xfinity service.
I made several attempts to contact [redacted] using all available contact methods. While my attempts were unsuccessful, our records indicate that an appointment for installation of service was scheduled for February 11, 2017.
Contact with [redacted] is necessary in order to address her additional concerns. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Crystal H.
Executive Customer Relations
January 6, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 5, 2017
[redacted]
...
[redacted] [redacted] Road
Decatur, GA 30030
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by Mr. [redacted] regarding a billing issue.
On January 6, 2017, I spoke with Mr. [redacted] and a credit was applied to the account on January 6, 2017, for the equipment charges and the equipment was removed from the account on January 5, 2017. The credit will appear on the next billing statement, which will be issued on January 19, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Chris M.
Executive Customer Relations
October 13, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: October 5, 2015
Re: [redacted]
...
[redacted]
Dearborn Heights, MI [redacted]
Dear Sir/Madam:
This letter is in response to the complaint filed by [redacted], received in our office October 5, 2015 regarding a billing concern.
A Comcast representative spoke with [redacted] on October 11, 2015 and resolved her concern. Our records reflect on July 21, 2009, two additional digital outlets were added to [redacted]’s account. In addition, on January 22, 2014, the HD Technology Fee was added to the account. These charges were added in error, and were removed from [redacted]’ Comcast account effective October 11, 2015. A credit for the charges was applied to [redacted] account on October 11, 2015 and will be reflected on the billing statement dated October 21, 2015.
In an additional effort to reach a satisfactory resolution, [redacted]’ service was repackaged into a new promotional offer on October 11, 2015. The Digital Preferred Triple Play bundle is on a 2 year tiered offer where the first year promotional rate will end on November 2, 2016 and the second year rate will be applicable. The change of service and associated billing adjustment will be reflected on the billing statement dated October 21, 2015. An apology was provided to [redacted] for any inconvenience she experiences in attempting to further discuss this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact Heater at ###-###-####.
Regards,
Andrea B[redacted]
Executive Customer Care Specialist
February 1, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 28, 2018
[redacted]
...
[redacted] Boulevard
Pooler, GA 31322
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding unauthorized credit inquiries.
On January 30, 2018, I spoke with Ms. [redacted] to discuss her credit screening concerns. A review of the account confirms two credit inquiry screenings were completed in error on August 17, 2017 in an attempt to process a transfer of services. An additional credit screening was completed in error on August 24, 2017. The credit bureau [redacted] has been notified as of January 30, 2018 and Ms. [redacted] should receive a confirmation letter from the collection agency and [redacted] credit bureau within 30 business days. Ms. [redacted] was also advised that [redacted] reserves the right to approve or deny the removal request. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Deidra H.
Executive Customer Relations
April 11, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: March 24, 2016
Re: [redacted] [redacted] *
Lehigh Acres, FL [redacted]
Dear Sir or...
Madam,
This letter is in response to the complaint filed by [redacted], received in our office March 24, 2016 regarding service related issues.
A member of our technical support team spoke with [redacted] on March 24, 2016 and confirmed the service related issues were resolved on March 24, 2016 by correcting the system issue and ensuring the voicemail feature was working properly.
A credit was applied to the account on April 5, 2016 for the voicemail service related concern. The credit will appear on the next billing statement, which will be issued on April 14, 2016. I apologize for any inconvenience experienced in attempting to have this matter addressed.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
John C[redacted] Executive Customer Relations
January 31, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: ...
January 18, 2017
[redacted] [redacted] Augusta, GA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates.
On January 18, 2017, I spoke with [redacted] and a twelve month promotional rate for services was applied to the account effective January 25, 2017. [redacted] is now subscribed to our Internet Plus Double Play package with Performance internet and basic Cable at the price he was quoted.
At the conclusion of the promotion, standard retail rates will apply. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joseph H.
Executive Customer Relations
February 1, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: January 26, 2017
[redacted]...
[redacted] Smith Creek, MI [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a bill concern.
On January 27, 2017, I spoke with [redacted] and discussed her concern. In review of [redacted]’s account, our records reflect that [redacted]’s customer owned modem was added to his account on August 23, 2016, but was not properly coded as a customer owned. This error caused a modem lease fee to be added to [redacted]’s account on October 14, 2016. To correct the billing, the modem lease fee was removed from the account on November 26, 2016, however the coding of the modem was not changed to customer owned at the time. On January 27, 2017, I corrected the coding of the modem. In addition, I applied a credit to [redacted]’s account to cover the full time frame he was billed for the modem in error. The credit will reflect on [redacted]’s billing statement dated February 18, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].
Regards,
December 27, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: December 17, 2017
[redacted]...
[redacted] [redacted], Apartment [redacted] Staunton, VA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted], an authorized user, regarding a billing issue.
On December 19, 2017, I spoke with [redacted] and a credit was applied to the account on December 19, 2017 for a credit that was promised by a previous agent that was not applied in full. The credit will appear on the next billing statement, which will be issued on January 14, 2018 I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Evan J[redacted]
Executive Customer Relations
August 26, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: August 17, 2016
[redacted]
...
[redacted]
Collierville, TN 38017
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding billing explanation request.
On August 25, 2016, I advised [redacted] that Comcast has determined that the modem linked to his account is Comcast owned. We would be unable to change the billing status of the account. I apologized for any inconvenience this may have caused.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Joseph H.
Executive Customer Relations
February 14, 2018 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: February 5, 2018 [redacted]...
[redacted] [redacted], #[redacted] Ypsilanti, MI [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern.Our records reflect that [redacted] is not an authorized user on the account in question. [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or released. I apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Heather M. Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Comcast applied ALL missing payments- there were THREE in total- and offered me a discount in the amount of $40.00 on my comcast bill for the next (24) months for a total of $960.00 USD. I agreed to this resolution. Thank you.
Regards,
[redacted]
March 29, 2018
Revdex.com of Metro Washington DC & Eastern PA
1880 John F. Kennedy Blvd. Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: March 26, 2018
...
[redacted] [redacted]
Summerville, SC [redacted]
Dear Sir or Madam:
This letter is in response to the above-referenced complaint submitted to your office by [redacted].
On March 26, 2018 I spoke to [redacted] and explained that the Voluntary Disconnect Form signed on November 1, 2017 acts as a 60 day notice for disconnection. In addition, I explained that the 60 day notice required to disconnect is listed in the Terms of Service agreed to on the Service Order Agreement signed by [redacted].
As a one-time courtesy, a credit was applied to the account on March 26, 2018 to waive the remaining balance on the account. The credit will reflect on the final statement generated in April 2018. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Ahmad H.
Executive Business Escalations
May 30, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: May 16, 2017
...
[redacted] [redacted] Fishers, IN [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On May 18, 2017, I spoke with [redacted] and confirmed the service issues were resolved during the May 18, 2017 service visit wherein a technician replaced the underground cable from the pedestal to the residence. Company records confirm the cable line was buried on May 25, 2017.
Credits were applied to the account on May 17, 2017 as well as on May 18, 2017 for the service related and for an installation fee received on March 27, 2017. The credits will reflect on the May 23, 2017 billing statement. My attempts to follow up with [redacted] to confirm satisfaction have been unsuccessful. On May 25, 2017, a letter was sent via U.S. mail to advise [redacted] of the aforementioned information. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Avery H.
Executive Customer Care Specialist
December 29, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 27, 2017
...
[redacted]
[redacted]
Fort Worth, TX [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a service disconnection request.
On December 28, 2017, I spoke with [redacted] and provided a detailed explanation of his account billing details. Comcast records confirm that the incorrect disconnect date was inadvertently entered and the account was disconnected effective December 27, 2017. Company records also confirm the Comcast leased equipment was returned and removed from [redacted]’s account effective November 16, 2017.
On December 28, 2017 credits were applied to the account to waive the service charges from November 16, 2017 through December 27, 2017, as well as to waive the late fee. The credits will be reflected on the final statement generated January 2018. The account reflects a zero balance and the disputed debit was not referred to an outside collection agency. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Deidra H.Executive Customer Relations
April 20, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: April 9,...
2017
[redacted] [redacted] Santa Cruz, CA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding service issues.
On April 17, 2017, I spoke with [redacted] and confirmed the service issues were resolved by relocating the modem to a central location in her home. At this time, [redacted] is deciding if she will keep her modem in this location by having an electrician come out to complete the internal rewire. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Marc D.
Comcast | Executive Customer Relations
January 4, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 16, 2016
[redacted]
...
[redacted] Lane
Alpharetta, GA 30005
Dear Sir or Madam:
This letter is in response to the above-referenced inquiry submitted to your office by Mr. [redacted].
Comcast’s records indicate that on September 18, 2016, Mr. [redacted] accepted the Internet Plus service package at a 12 month promotional rate, excluding taxes and fees. The promotional rate is based upon enrollment into the EcoBill and AutoPay programs. The package also included a prepaid card which was mailed to Mr. [redacted] on December 19, 2016. Further, on November 12, 2016, the self-service discount was removed from Mr. [redacted]’s account due to him not enrolling in the programs within sixty (60) days of the activation date.
On December 22, 2016, I corresponded with Mr. [redacted] via email to advise him of the aforementioned information, and explain that an in-home service visit was needed in order to address his service related concerns; unfortunately, Mr. [redacted] declined to schedule an appointment at this time. Consequently, the request for compensation is unjustified and has been denied.
As a courtesy, a one-time billing adjustment was applied to Mr. [redacted]’s account on December 24, 2016, to compensate for the self-service discount that was not applied to the November and December 2016, billing statements. In addition to the billing adjustment, an eight month reoccurring discount was also applied to Mr. [redacted]’s account, effective January 2017 through August 2017, for customer satisfaction. The credits will be reflected on the next billing statement, dated January 14, 2017. I apologized to Mr. [redacted] for the inconvenience that he experienced while attempting to resolve this issue.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Henry H.
Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
March 2, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: February 14, 2017
[redacted] ...
[redacted] [redacted] Naperville IL, [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding an installation request.
On February 27, 2017, I spoke with [redacted] and informed her that the installation order was now processed correctly and the installation date is March 6, 2017 as she requested. I will follow up with [redacted] to confirm the installation is completed. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Daleszandro J.
Executive Customer Relations
November 30, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: November 23, 2015
Re: [redacted]
...
[redacted] Apt [redacted] Philadelphia, PA [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted], received in our office November 23, 2015 in regard to receiving promotional rates.
I spoke with [redacted] on November 24, 2015 and a 12 month promotional rate for XFINITY Internet Plus double play bundle has been applied to the account effective November 24, 2015. At the conclusion of the promotion, standard retail rates will apply.
[redacted] was subscribed to XFINITY Limited basic cable then upgraded to XFINITY high speed internet service. I honored the promotional rate that was offered to [redacted] on November 7, 2015. The XFINITY Internet Plus double play 12 month promotional rate plus applicable taxes and fees will reflect on her December 9, 2015 billing statement. I apologized to [redacted] for any frustration and inconvenience that she may have experienced while attempting to resolve her concern.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### between the hours of 9:00am-5:30pm Monday through Friday.
Regards,
Ms. P[redacted] Comcast Executive Customer Relations
October 13, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: October 9, 2017
...
[redacted] [redacted] La Plata, MD [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a deposit.
On October 11, 2017, I communicated with [redacted] via email and confirmed the services were cancelled effective September 16, 2017. I advised that the refund request was processed on October 10, 2017 and that the deposit would be refunded back to the credit card on file. [redacted] confirmed the refund had been received on October 11, 2017.
In addition, [redacted]’s address has been added to the Do Not Mail list effective October 11, 2017. Please be advised that it is possible to still receive promotional mail within the next 45 - 60 days. After that, we will not send promotional mail to with special offers or information about new products. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Sherry T.
Executive Customer Relation
February 7, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: January 27,...
2017
[redacted]
[redacted]
Lake Wales, FL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding Xfinity service.
I made several attempts to contact [redacted] using all available contact methods. While my attempts were unsuccessful, our records indicate that an appointment for installation of service was scheduled for February 11, 2017.
Contact with [redacted] is necessary in order to address her additional concerns. I apologize for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Crystal H.
Executive Customer Relations
January 6, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 5, 2017
[redacted]
...
[redacted] [redacted] Road
Decatur, GA 30030
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by Mr. [redacted] regarding a billing issue.
On January 6, 2017, I spoke with Mr. [redacted] and a credit was applied to the account on January 6, 2017, for the equipment charges and the equipment was removed from the account on January 5, 2017. The credit will appear on the next billing statement, which will be issued on January 19, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Chris M.
Executive Customer Relations
October 13, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: October 5, 2015
Re: [redacted]
...
[redacted]
Dearborn Heights, MI [redacted]
Dear Sir/Madam:
This letter is in response to the complaint filed by [redacted], received in our office October 5, 2015 regarding a billing concern.
A Comcast representative spoke with [redacted] on October 11, 2015 and resolved her concern. Our records reflect on July 21, 2009, two additional digital outlets were added to [redacted]’s account. In addition, on January 22, 2014, the HD Technology Fee was added to the account. These charges were added in error, and were removed from [redacted]’ Comcast account effective October 11, 2015. A credit for the charges was applied to [redacted] account on October 11, 2015 and will be reflected on the billing statement dated October 21, 2015.
In an additional effort to reach a satisfactory resolution, [redacted]’ service was repackaged into a new promotional offer on October 11, 2015. The Digital Preferred Triple Play bundle is on a 2 year tiered offer where the first year promotional rate will end on November 2, 2016 and the second year rate will be applicable. The change of service and associated billing adjustment will be reflected on the billing statement dated October 21, 2015. An apology was provided to [redacted] for any inconvenience she experiences in attempting to further discuss this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact Heater at ###-###-####.
Regards,
Andrea B[redacted]
Executive Customer Care Specialist
February 1, 2018
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: January 28, 2018
[redacted]
...
[redacted] Boulevard
Pooler, GA 31322
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding unauthorized credit inquiries.
On January 30, 2018, I spoke with Ms. [redacted] to discuss her credit screening concerns. A review of the account confirms two credit inquiry screenings were completed in error on August 17, 2017 in an attempt to process a transfer of services. An additional credit screening was completed in error on August 24, 2017. The credit bureau [redacted] has been notified as of January 30, 2018 and Ms. [redacted] should receive a confirmation letter from the collection agency and [redacted] credit bureau within 30 business days. Ms. [redacted] was also advised that [redacted] reserves the right to approve or deny the removal request. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Deidra H.
Executive Customer Relations
April 11, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: March 24, 2016
Re: [redacted] [redacted] *
Lehigh Acres, FL [redacted]
Dear Sir or...
Madam,
This letter is in response to the complaint filed by [redacted], received in our office March 24, 2016 regarding service related issues.
A member of our technical support team spoke with [redacted] on March 24, 2016 and confirmed the service related issues were resolved on March 24, 2016 by correcting the system issue and ensuring the voicemail feature was working properly.
A credit was applied to the account on April 5, 2016 for the voicemail service related concern. The credit will appear on the next billing statement, which will be issued on April 14, 2016. I apologize for any inconvenience experienced in attempting to have this matter addressed.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
John C[redacted] Executive Customer Relations
January 31, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: ...
January 18, 2017
[redacted] [redacted] Augusta, GA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates.
On January 18, 2017, I spoke with [redacted] and a twelve month promotional rate for services was applied to the account effective January 25, 2017. [redacted] is now subscribed to our Internet Plus Double Play package with Performance internet and basic Cable at the price he was quoted.
At the conclusion of the promotion, standard retail rates will apply. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joseph H.
Executive Customer Relations
February 1, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: January 26, 2017
[redacted]...
[redacted] Smith Creek, MI [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a bill concern.
On January 27, 2017, I spoke with [redacted] and discussed her concern. In review of [redacted]’s account, our records reflect that [redacted]’s customer owned modem was added to his account on August 23, 2016, but was not properly coded as a customer owned. This error caused a modem lease fee to be added to [redacted]’s account on October 14, 2016. To correct the billing, the modem lease fee was removed from the account on November 26, 2016, however the coding of the modem was not changed to customer owned at the time. On January 27, 2017, I corrected the coding of the modem. In addition, I applied a credit to [redacted]’s account to cover the full time frame he was billed for the modem in error. The credit will reflect on [redacted]’s billing statement dated February 18, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].
Regards,
Heather M.
Executive Customer Care Specialist
December 27, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: December 17, 2017
[redacted]...
[redacted] [redacted], Apartment [redacted] Staunton, VA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted], an authorized user, regarding a billing issue.
On December 19, 2017, I spoke with [redacted] and a credit was applied to the account on December 19, 2017 for a credit that was promised by a previous agent that was not applied in full. The credit will appear on the next billing statement, which will be issued on January 14, 2018 I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Evan J[redacted]
Executive Customer Relations
August 26, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: August 17, 2016
[redacted]
...
[redacted]
Collierville, TN 38017
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding billing explanation request.
On August 25, 2016, I advised [redacted] that Comcast has determined that the modem linked to his account is Comcast owned. We would be unable to change the billing status of the account. I apologized for any inconvenience this may have caused.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Joseph H.
Executive Customer Relations
February 14, 2018 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: February 5, 2018 [redacted]...
[redacted] [redacted], #[redacted] Ypsilanti, MI [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern.Our records reflect that [redacted] is not an authorized user on the account in question. [redacted] would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or released. I apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Heather M. Executive Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Comcast applied ALL missing payments- there were THREE in total- and offered me a discount in the amount of $40.00 on my comcast bill for the next (24) months for a total of $960.00 USD. I agreed to this resolution. Thank you.
Regards,
[redacted]