April 12, 2018Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: April 2, 2018 [redacted] [redacted]...
[redacted] San Diego, CA [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a credit report dispute. On April 11, 2018, I communicated with [redacted] via e-mail, to advise our research determined the information listed on [redacted]’ credit report is accurate. [redacted] has been provided with the outstanding balance.On April 28, 2014, [redacted] started an account at [redacted], Arlington, TN. The account was hard disconnected for nonpayment on September 28, 2014 with an effective date of August 11, 2014. The final balance was listed on the billing statement issued on September 28, 2014. The account was charged off October 12, 2014 and sent a collections agency on October 13, 2014. In March 2016, the area underwent a billing system conversion and the account number was changed to the account number listed by [redacted]. The collections groups are now referencing the new account number. The debt is currently with [redacted] ###-###-####. In order to clear the balance, proof of payment is needed. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Laura H. Executive Customer Relations
August 15, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: August 3, 2016
...
[redacted]
[redacted] Henrico, VA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding email service.
I made several attempts to contact [redacted] to discuss the above-referenced concerns. Unfortunately, my attempts were unsuccessful. However, we would need to speak with [redacted] to address his email related issues.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Eugene B[redacted] Executive Customer Relations
From: Revdex.com of Metro Washington DCDate: Thu, Mar 1, 2018 at 2:06 PMSubject: Fwd: Complaint ID: [redacted]To: [redacted] Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] Date: Thu, Mar 1, 2018 at 1:46 PMSubject: Fwd: Complaint ID: [redacted]To: [email protected] note that I had contacted the Revdex.com indicating that Comcast had resolved the issue.Re: Complaint ID: [redacted]We are satisfied with their response.[redacted]---------- Forwarded message ----------From: [redacted] Date: Thu, Feb 8, 2018 at 2:22 PMSubject: Re: Complaint ID: [redacted]To: [email protected]: Complaint ID: [redacted]Comcast contacted us, agreed to credit my mother's account account, and resolved the issue.Appreciate your help![redacted]
June 16, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: May 31, 2017[redacted] Brockton,...
MA [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing adjustment. On June 8, 2017, I spoke with [redacted] and provided a detailed explanation of the overall bill which included monthly charges for the HD Premier Triple Play promotional bundle, an additional digital adapter, a leased Comcast modem, and applicable taxes and fees. On June 9, 2017, [redacted] disconnected the Xfinity Digital Voice service and accepted a 24 month tiered Preferred Double Play effective June 9, 2017 through June 8, 2018. Effective June 9, 2018 through June 8, 2019 the second year promotional rate will apply. Effective June 9, 2019 retail rates will apply. Pricing does not include taxes, equipment and fees. The Sports and Entertainment package was added on June 9, 2017, and will be free for 12 months through June 8, 2018, at which time retail rates will apply. Additionally, on April 28, 2017 [redacted] removed the [redacted] Extra Innings package from his account and a credit for the full package amount was applied to the account on June 8, 2017 as a courtesy. The Latino package was removed on June 9, 2017, at [redacted]’s request and was backdated to April 6, 2017. An additional adjustment was applied to the account on June 9, 2017 as a courtesy. The credits and change of service will appear on the June 17, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Jodi G[redacted]Executive Customer Relations
I will go ahead and accept vs carry this on.[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
July 19, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: July 4, 2017 [redacted] [redacted] Henrico, VA [redacted]Dear Sir/Madam:This letter is in response to the above-referenced...
complaint filed by [redacted] regarding a service disconnection request. On July 18, 2017, I spoke with [redacted] and confirmed his account has been disconnected with an effective date of June 17, 2017. As a courtesy, a credit was applied to the account on July 5, 2017 to waive the early termination fee. No further billing statements will be issued as the final statement has been mailed. The account has been closed with a zero balance. On July 18, 2017 [redacted]’s confirmed he received a refund back to his credit card. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Darlene P.Executive Customer Relation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: i did not tell comcast matter was resolved ,what I told them was so far so good when they called the next day,only time will tell,have been thru this before back in august of this year
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sherry communicated effectively with me outside of this forum and honored my requests. Thanks for your assistance in resolving this matter.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: it has nothing to do with sales. I am already a customer
they are changing phone numbers and have been harassed still daily up until today even. figure this out and stop harassing me. I am a paying customer and as such, will contact a lawyer
Regards,
[redacted]
December 27, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: [redacted] Date of Notice: December 13, 2017[redacted],...
Apartment [redacted]Chevy Chase, MD [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates. On December 13, 2017, I spoke with [redacted], authorized user, and provided a detailed billing explanation of his overall billing which included monthly charges, current service package and promotional timelines. Our records indicate [redacted] accepted a 24 month Digital Preferred Video and Performance Internet XF Double Play effective December 23, 2016 through December 22, 2018. On December 23, 2017 second year rates applied. Please be advised [redacted]’s billing is correct. On December 13, 2017, [redacted] accepted a 24 month Digital Preferred and Performance Pro Internet Double Play effective December 13, 2017 through December 13, 2019. At the conclusion of the promotion, standard retail rates will apply. Pricing does not include equipment, taxes and fees. Additionally, a courtesy credit was applied on December 13, 2017 for the difference in promotional pricing. This credit appeared on the December 24, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Michael P.Executive Customer Relations Team
May 16, 2016Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: May 2, 2016Re: [redacted] [redacted] Apt #[redacted] ...
San Leandro, CA [redacted]Dear Sir or Madam,This letter is in response to the complaint filed by [redacted], received in our office May 2, 2016 referencing a credit report dispute. I spoke with [redacted] on May 10, 2016 and advised that the credit inquiry has been marked as, placed in error. The credit bureaus have been notified as of May 4, 2016 and [redacted] will receive a confirmation letter within 30 business days. Additionally, per [redacted]’s request, I have removed his Social Security Number from the account in question. I apologized for any inconvenience and frustration experienced in attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards,Marc D. Comcast | Executive Customer Relations
June 29, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: June 14, 2017
...
[redacted] [redacted] Muskegon, MI [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern.
I made several attempts to contact [redacted] using all available contact methods. While my attempts were unsuccessful, our records indicate on April 15, 2017, [redacted] reported interruptions with his services. It was confirmed an intermittent area wide outage was causing the service interruptions.
On April 20, 2017, a network technician diagnosed and resolved the issue by adjusting signal levels within the service node. On May 2, 2017, a credit was applied to his account for 3 days of service interruptions.
I confirmed [redacted] is enrolled in a 24 month promotional offer with an agreement for the XF Preferred Triple Play plus a modem rental fee, effective May 5, 2016 to May 5, 2018. On billing statements generated December 22, 2016 to June 22, 2017, [redacted] has been assessed a monthly late fee due to an unpaid balance. In addition, [redacted] has been assessed reactivation fees when his service was interrupted for non-payment.
In an effort to reach a satisfactory resolution, on June 22, 2017, I applied a one-time courtesy credit to his account for 7 late fees and 9 reactivation fees received. An additional credit was applied for a payment processing fee received on May 20, 2017 and his previous service interruptions.
The credit will reflect on the next billing statement generated June 22, 2017. On June 22, 2017, a letter was mailed to [redacted] to advise him of the above aforementioned information. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, Extension [redacted].
Regards,
Heather M.
Executive Customer Care Specialist
October 28, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: October 20, 2015
Re: [redacted]
[redacted]...
[redacted]
Brighton, Michigan [redacted]
Dear Sir/Madam:
This letter is in response to the complaint filed by [redacted], received in our office October 20, 2015 regarding a billing concern.
A Comcast representative spoke with **. [redacted], authorized account user on October 21, 2015 and discussed her concerns. A detailed explanation of the charges reflected on her previous billing statements was provided.
In an effort to reach a satisfactory resolution, **. [redacted]’ Comcast account was placed into a new offer for a free Digital Video Recorder (DVR) converter box for 12 months, which resolved her package pricing concern. The promotional offer is effective October 21, 2015 and will expire November 19, 2016. **. [redacted] is aware the package change will reflect on the next billing statement dated November 7, 2015. An apology was provided to **. [redacted] for any inconvenience she experienced while attempting to further discuss this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact Bethany at ###-###-####.
Regards,
Brad L[redacted] Executive Customer Care Specialist
May 16, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: May 4, 2017
...
[redacted] PO Box [redacted]
Lancaster, PA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue.
On May 5, 2017, I spoke with [redacted] regarding the two payments made which were not posted to the Lancaster, Pennsylvania account. On May 8, 2017, the first payment was located and applied to [redacted]’s current account. The second payment was confirmed as being posted to [redacted]’s previous account in Atlanta, Georgia, which had an outstanding balance. This second payment cleared the final balance on the previous account and the remaining credit was transferred to the current account on May 11, 2017. I advised that in order to avoid future payment errors, ensure payments mailed in include the remittance slip and account number in the memo section of the payment. Additionally, automatic payments can be set up through our website.
In addition, on May 4, 2017 two credits were applied to the account for two late fees. The credits appeared on the billing statement dated May 4, 2017. I confirmed that the account was suspended on May 4, 2017 due to the outstanding balance. Services were restored the same day and two reactivation fees were charged to the account on May 5, 2017. On May 16, 2017, a credit was applied to the account for the reactivation fees. On May 8, 2017 and May 11, 2017, credits were applied to the account for additional late fees. A final credit was applied to the account on May 11, 2017 as a courtesy. The credits will appear on the next billing statement, which will be issued on June 4, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Justin M.
Executive Customer Relations
May 22, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: May 10, 2017
...
[redacted] [redacted] Plainfield, IL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concerns.
On May 11, 2017, I spoke with [redacted] and provided an explanation of the bill, which included the monthly charges, the service package she was enrolled into, and the early termination fee she was charged.
I explained to [redacted] that our records indicate she had accepted our X1 Preferred Double Play two-year agreement. This promotion required enrollment in the EcoBill paperless billing and automatic payments through Comcast self-service within 30 days of installation. Without EcoBill enrollment and automatic payments, or if either service were cancelled during the promotional period, the monthly service charge would automatically increase.
Additionally, the Double Play pricing did not include any equipment, additional products, services, surcharges, taxes, and fees and subject to change at any time. Our records also indicate that [redacted] was quoted the Double Play pricing only. Notice that charges for equipment, additional products, surcharges, taxes, and fees were not covered by the promotion, and could change at any time was not made clear.
I also explained, pointed out that although Comcast went through a price increase on January 1, 2017 it is important to remember that Comcast continues to make improvements to our products and services and as programmers charge more to carry their networks, our cost of doing business increases. As a result, prices for certain services and fees went up in cost. On May 11, 2017, I spoke with [redacted] and as a courtesy applied a credit to compensate for the early termination fees.
The credit will appear on the June 11, 2017 billing statement. As [redacted]’s service was disconnected on March 24, 2017, a refund was processed on May 15, 2017 will be mailed and should arrive within six to eight weeks.
Additionally, I explained to [redacted], all equipment has been removed from the account and we show nothing outstanding I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have
any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Tiffany H.
Executive Customer Relations
From: Revdex.com of Metro Washington DC<[redacted]>Date: Thu, Jan 12, 2017 at 8:32 AMSubject: Fwd: Message to [redacted] or Operations Team other staff about Complaint ID: [redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Jan 11, 2017 at 4:47 PMSubject: Message to [redacted] or Operations Team other staff about Complaint ID: [redacted]To: "[redacted]" <[redacted]>Dear [redacted],I received your message and previous message about the above mentioned complaint.I read through the Comcast message. Although Comcast finally resolved my complaint but their descriptions on the resolve procedure on this complaint is not correct.I responded to their message and provided Comcast my further evidences supporting my complaint, then Comcast resolved this complaint.Thank you for your time and message.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The gentleman that assisted me was very kind and helpful. He even arranged for a service call because of slow speeds. I am very appreciative of his assistance and patience. He went above and beyond to bring resolution to my concerns.
Regards,
[redacted]
January 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 28, 2016...
[redacted]
[redacted] AVE
Fort Pierce, FL 34951
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a transfer of service.
On January 6, 2017, I spoke with Ms. [redacted] and confirmed the transfer of service was completed on January 3, 2017. I advised Ms. [redacted] that the early termination fee was waived on December 28, 2016. In addition, a deposit is not required due to this being a transfer of services. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Seth L.
Executive Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:I don't believe my complaint was understood because it was not addressed. The service days my equipment were down had nothing to do with any area outages. A download was started on my equipment which caused it to crash. There was no attempt by any technician to do anything and the problem was fixed by swapping out the equipment again. This has been an ongoing problem with Comcast, when I move into this apartment I was advised by the leasing company that there was an agreement that residents would only use Comcast services AND equipment I had horrible service with Comcast in the past and returned the malfunctioning equipment then to switch to [redacted]but Comcast required me to pay that balance, which I disagreed with before entering into a new agreement. I actually agreed for the $99.95 two year agreement which then was billed for $119.95 due to a modem rental. An entire year into the service, I was finally advised I could have gone to [redacted] and purchased my own modem and saved this $20 each month over the next 24 months. $480. Each time my service is interrupted because a payment arrangement can not be extende, I must call tech support because each time it wrecks my equipment. THen to add insult to injury, I am offered ONE DOLLAR for each day without service but paying the same date as the interruption costs me $30. Very unfair
Regards,
[redacted]
April 12, 2018Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: April 2, 2018 [redacted] [redacted]...
[redacted] San Diego, CA [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a credit report dispute. On April 11, 2018, I communicated with [redacted] via e-mail, to advise our research determined the information listed on [redacted]’ credit report is accurate. [redacted] has been provided with the outstanding balance.On April 28, 2014, [redacted] started an account at [redacted], Arlington, TN. The account was hard disconnected for nonpayment on September 28, 2014 with an effective date of August 11, 2014. The final balance was listed on the billing statement issued on September 28, 2014. The account was charged off October 12, 2014 and sent a collections agency on October 13, 2014. In March 2016, the area underwent a billing system conversion and the account number was changed to the account number listed by [redacted]. The collections groups are now referencing the new account number. The debt is currently with [redacted] ###-###-####. In order to clear the balance, proof of payment is needed. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Laura H. Executive Customer Relations
August 15, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: August 3, 2016
...
[redacted]
[redacted] Henrico, VA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding email service.
I made several attempts to contact [redacted] to discuss the above-referenced concerns. Unfortunately, my attempts were unsuccessful. However, we would need to speak with [redacted] to address his email related issues.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Eugene B[redacted] Executive Customer Relations
From: Revdex.com of Metro Washington DCDate: Thu, Mar 1, 2018 at 2:06 PMSubject: Fwd: Complaint ID: [redacted]To: [redacted] Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] Date: Thu, Mar 1, 2018 at 1:46 PMSubject: Fwd: Complaint ID: [redacted]To: [email protected] note that I had contacted the Revdex.com indicating that Comcast had resolved the issue.Re: Complaint ID: [redacted]We are satisfied with their response.[redacted]---------- Forwarded message ----------From: [redacted] Date: Thu, Feb 8, 2018 at 2:22 PMSubject: Re: Complaint ID: [redacted]To: [email protected]: Complaint ID: [redacted]Comcast contacted us, agreed to credit my mother's account account, and resolved the issue.Appreciate your help![redacted]
June 16, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: May 31, 2017[redacted] Brockton,...
MA [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing adjustment. On June 8, 2017, I spoke with [redacted] and provided a detailed explanation of the overall bill which included monthly charges for the HD Premier Triple Play promotional bundle, an additional digital adapter, a leased Comcast modem, and applicable taxes and fees. On June 9, 2017, [redacted] disconnected the Xfinity Digital Voice service and accepted a 24 month tiered Preferred Double Play effective June 9, 2017 through June 8, 2018. Effective June 9, 2018 through June 8, 2019 the second year promotional rate will apply. Effective June 9, 2019 retail rates will apply. Pricing does not include taxes, equipment and fees. The Sports and Entertainment package was added on June 9, 2017, and will be free for 12 months through June 8, 2018, at which time retail rates will apply. Additionally, on April 28, 2017 [redacted] removed the [redacted] Extra Innings package from his account and a credit for the full package amount was applied to the account on June 8, 2017 as a courtesy. The Latino package was removed on June 9, 2017, at [redacted]’s request and was backdated to April 6, 2017. An additional adjustment was applied to the account on June 9, 2017 as a courtesy. The credits and change of service will appear on the June 17, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,Jodi G[redacted]Executive Customer Relations
I will go ahead and accept vs carry this on.[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
July 19, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: July 4, 2017 [redacted] [redacted] Henrico, VA [redacted]Dear Sir/Madam:This letter is in response to the above-referenced...
complaint filed by [redacted] regarding a service disconnection request. On July 18, 2017, I spoke with [redacted] and confirmed his account has been disconnected with an effective date of June 17, 2017. As a courtesy, a credit was applied to the account on July 5, 2017 to waive the early termination fee. No further billing statements will be issued as the final statement has been mailed. The account has been closed with a zero balance. On July 18, 2017 [redacted]’s confirmed he received a refund back to his credit card. I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Darlene P.Executive Customer Relation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: i did not tell comcast matter was resolved ,what I told them was so far so good when they called the next day,only time will tell,have been thru this before back in august of this year
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sherry communicated effectively with me outside of this forum and honored my requests. Thanks for your assistance in resolving this matter.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: it has nothing to do with sales. I am already a customer
they are changing phone numbers and have been harassed still daily up until today even. figure this out and stop harassing me. I am a paying customer and as such, will contact a lawyer
Regards,
[redacted]
December 27, 2017Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: [redacted] Date of Notice: December 13, 2017[redacted],...
Apartment [redacted]Chevy Chase, MD [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding promotional rates. On December 13, 2017, I spoke with [redacted], authorized user, and provided a detailed billing explanation of his overall billing which included monthly charges, current service package and promotional timelines. Our records indicate [redacted] accepted a 24 month Digital Preferred Video and Performance Internet XF Double Play effective December 23, 2016 through December 22, 2018. On December 23, 2017 second year rates applied. Please be advised [redacted]’s billing is correct. On December 13, 2017, [redacted] accepted a 24 month Digital Preferred and Performance Pro Internet Double Play effective December 13, 2017 through December 13, 2019. At the conclusion of the promotion, standard retail rates will apply. Pricing does not include equipment, taxes and fees. Additionally, a courtesy credit was applied on December 13, 2017 for the difference in promotional pricing. This credit appeared on the December 24, 2017 billing statement. I apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,Michael P.Executive Customer Relations Team
May 16, 2016Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: May 2, 2016Re: [redacted] [redacted] Apt #[redacted] ...
San Leandro, CA [redacted]Dear Sir or Madam,This letter is in response to the complaint filed by [redacted], received in our office May 2, 2016 referencing a credit report dispute. I spoke with [redacted] on May 10, 2016 and advised that the credit inquiry has been marked as, placed in error. The credit bureaus have been notified as of May 4, 2016 and [redacted] will receive a confirmation letter within 30 business days. Additionally, per [redacted]’s request, I have removed his Social Security Number from the account in question. I apologized for any inconvenience and frustration experienced in attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards,Marc D. Comcast | Executive Customer Relations
June 29, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: June 14, 2017
...
[redacted] [redacted] Muskegon, MI [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concern.
I made several attempts to contact [redacted] using all available contact methods. While my attempts were unsuccessful, our records indicate on April 15, 2017, [redacted] reported interruptions with his services. It was confirmed an intermittent area wide outage was causing the service interruptions.
On April 20, 2017, a network technician diagnosed and resolved the issue by adjusting signal levels within the service node. On May 2, 2017, a credit was applied to his account for 3 days of service interruptions.
I confirmed [redacted] is enrolled in a 24 month promotional offer with an agreement for the XF Preferred Triple Play plus a modem rental fee, effective May 5, 2016 to May 5, 2018. On billing statements generated December 22, 2016 to June 22, 2017, [redacted] has been assessed a monthly late fee due to an unpaid balance. In addition, [redacted] has been assessed reactivation fees when his service was interrupted for non-payment.
In an effort to reach a satisfactory resolution, on June 22, 2017, I applied a one-time courtesy credit to his account for 7 late fees and 9 reactivation fees received. An additional credit was applied for a payment processing fee received on May 20, 2017 and his previous service interruptions.
The credit will reflect on the next billing statement generated June 22, 2017. On June 22, 2017, a letter was mailed to [redacted] to advise him of the above aforementioned information. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, Extension [redacted].
Regards,
Heather M.
Executive Customer Care Specialist
October 28, 2015
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Case Number: [redacted]
Date of Notice: October 20, 2015
Re: [redacted]
[redacted]...
[redacted]
Brighton, Michigan [redacted]
Dear Sir/Madam:
This letter is in response to the complaint filed by [redacted], received in our office October 20, 2015 regarding a billing concern.
A Comcast representative spoke with **. [redacted], authorized account user on October 21, 2015 and discussed her concerns. A detailed explanation of the charges reflected on her previous billing statements was provided.
In an effort to reach a satisfactory resolution, **. [redacted]’ Comcast account was placed into a new offer for a free Digital Video Recorder (DVR) converter box for 12 months, which resolved her package pricing concern. The promotional offer is effective October 21, 2015 and will expire November 19, 2016. **. [redacted] is aware the package change will reflect on the next billing statement dated November 7, 2015. An apology was provided to **. [redacted] for any inconvenience she experienced while attempting to further discuss this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact Bethany at ###-###-####.
Regards,
Brad L[redacted] Executive Customer Care Specialist
May 16, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: May 4, 2017
...
[redacted] PO Box [redacted]
Lancaster, PA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue.
On May 5, 2017, I spoke with [redacted] regarding the two payments made which were not posted to the Lancaster, Pennsylvania account. On May 8, 2017, the first payment was located and applied to [redacted]’s current account. The second payment was confirmed as being posted to [redacted]’s previous account in Atlanta, Georgia, which had an outstanding balance. This second payment cleared the final balance on the previous account and the remaining credit was transferred to the current account on May 11, 2017. I advised that in order to avoid future payment errors, ensure payments mailed in include the remittance slip and account number in the memo section of the payment. Additionally, automatic payments can be set up through our website.
In addition, on May 4, 2017 two credits were applied to the account for two late fees. The credits appeared on the billing statement dated May 4, 2017. I confirmed that the account was suspended on May 4, 2017 due to the outstanding balance. Services were restored the same day and two reactivation fees were charged to the account on May 5, 2017. On May 16, 2017, a credit was applied to the account for the reactivation fees. On May 8, 2017 and May 11, 2017, credits were applied to the account for additional late fees. A final credit was applied to the account on May 11, 2017 as a courtesy. The credits will appear on the next billing statement, which will be issued on June 4, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Justin M.
Executive Customer Relations
May 22, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted] Date of Notice: May 10, 2017
...
[redacted] [redacted] Plainfield, IL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing concerns.
On May 11, 2017, I spoke with [redacted] and provided an explanation of the bill, which included the monthly charges, the service package she was enrolled into, and the early termination fee she was charged.
I explained to [redacted] that our records indicate she had accepted our X1 Preferred Double Play two-year agreement. This promotion required enrollment in the EcoBill paperless billing and automatic payments through Comcast self-service within 30 days of installation. Without EcoBill enrollment and automatic payments, or if either service were cancelled during the promotional period, the monthly service charge would automatically increase.
Additionally, the Double Play pricing did not include any equipment, additional products, services, surcharges, taxes, and fees and subject to change at any time. Our records also indicate that [redacted] was quoted the Double Play pricing only. Notice that charges for equipment, additional products, surcharges, taxes, and fees were not covered by the promotion, and could change at any time was not made clear.
I also explained, pointed out that although Comcast went through a price increase on January 1, 2017 it is important to remember that Comcast continues to make improvements to our products and services and as programmers charge more to carry their networks, our cost of doing business increases. As a result, prices for certain services and fees went up in cost. On May 11, 2017, I spoke with [redacted] and as a courtesy applied a credit to compensate for the early termination fees.
The credit will appear on the June 11, 2017 billing statement. As [redacted]’s service was disconnected on March 24, 2017, a refund was processed on May 15, 2017 will be mailed and should arrive within six to eight weeks.
Additionally, I explained to [redacted], all equipment has been removed from the account and we show nothing outstanding I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have
any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Tiffany H.
Executive Customer Relations
From: Revdex.com of Metro Washington DC<[redacted]>Date: Thu, Jan 12, 2017 at 8:32 AMSubject: Fwd: Message to [redacted] or Operations Team other staff about Complaint ID: [redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Jan 11, 2017 at 4:47 PMSubject: Message to [redacted] or Operations Team other staff about Complaint ID: [redacted]To: "[redacted]" <[redacted]>Dear [redacted],I received your message and previous message about the above mentioned complaint.I read through the Comcast message. Although Comcast finally resolved my complaint but their descriptions on the resolve procedure on this complaint is not correct.I responded to their message and provided Comcast my further evidences supporting my complaint, then Comcast resolved this complaint.Thank you for your time and message.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The gentleman that assisted me was very kind and helpful. He even arranged for a service call because of slow speeds. I am very appreciative of his assistance and patience. He went above and beyond to bring resolution to my concerns.
Regards,
[redacted]
January 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103
Re: Case Number: [redacted]
Date of Notice: December 28, 2016...
[redacted]
[redacted] AVE
Fort Pierce, FL 34951
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a transfer of service.
On January 6, 2017, I spoke with Ms. [redacted] and confirmed the transfer of service was completed on January 3, 2017. I advised Ms. [redacted] that the early termination fee was waived on December 28, 2016. In addition, a deposit is not required due to this being a transfer of services. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####
Regards,
Seth L.
Executive Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:I don't believe my complaint was understood because it was not addressed. The service days my equipment were down had nothing to do with any area outages. A download was started on my equipment which caused it to crash. There was no attempt by any technician to do anything and the problem was fixed by swapping out the equipment again. This has been an ongoing problem with Comcast, when I move into this apartment I was advised by the leasing company that there was an agreement that residents would only use Comcast services AND equipment I had horrible service with Comcast in the past and returned the malfunctioning equipment then to switch to [redacted]but Comcast required me to pay that balance, which I disagreed with before entering into a new agreement. I actually agreed for the $99.95 two year agreement which then was billed for $119.95 due to a modem rental. An entire year into the service, I was finally advised I could have gone to [redacted] and purchased my own modem and saved this $20 each month over the next 24 months. $480. Each time my service is interrupted because a payment arrangement can not be extende, I must call tech support because each time it wrecks my equipment. THen to add insult to injury, I am offered ONE DOLLAR for each day without service but paying the same date as the interruption costs me $30. Very unfair
Regards,
[redacted]